JNJ Mobile, Inc.

If the charges were disputed through the Credit Card company, there is nothing further our team can doWe do have a help section on our site that would have directed this person to our [email protected] email for assistance.Again, we cannot take any further action due to the charges being
disputed as the credit card company is likely already in process of returning the funds

The number has been removed and blocked from future alertsAny future issues should be directed to support@***.Thank you

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues
and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Revdex.com:
I
have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
Regards,
*** ***
No each time I have told them exactly what it is doing and I get no reply from them

We have no further comment

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
My Account Associated With Mocospace, With Regards To Myself Not Remembering My Password, Has Been Very Unpleasant Experience, Pertaining To Registering For Membership For Mocospace, Regarding The Registration Process The Website States For Me To Provide Username, Which I Chosen To Select ***, Regarding My UsernameAnd The Reason I Have Chosen That Username Pertains To My Gender Identity, And Additionally My Safety, With Regards To Selecting That Name For My UsernamePertaining To My Gender For The Website I Chose To Select Neither, I Am LGBTQ IndividualAdditionally, The Website Also Stated For Myself To Provide My Date Of Birth, And With Regards To Cyber Crime, Pertaining To That Website, As I Have Experienced Harrassment, On That Website I Am Ultimately Cautionary Of Entering My Personal Legal Information, That Is Pertaining To Myself Choosing To Provide Different Date Of Birth, For My Account Pertaining To Safety Concerns, And It Also Requires Phone Number, And To Choose Password For My Account, And I Provided That InformationAnd To Be Very Clear Mocospace, Has Accused Me Of Not Being The Actual Account Owner/User, For My *** AccountI Am The Only Individual, The Legal Account Owner, And I Have Provided Information To Mocospace Support, Trying To The Very Best Of My Ability To Provide The Support Department, With The Information They Requested I Provided The Zip Code 70458, There Are Several Zip Codes For The City Of Slidell, Louisiana, USAAnd Additionally Another Zipcode For This Area Which Is I Provided My Actual Phone Number That Is Listed On My Mocospace Account, The Model Information For My ***, I Used To Sign Up For Free Account With Mocospace, Including My Carrier As They Requested That Information As WellThey Requested My Date Of Birth, I Provided For That AccountWhich Unfortunately I Can Not Remember That Information, Because As Stated I Selected Different Date Of Birth, For Safety PurposesI Tried To Provide All The Information That Mocospace Support Requested, But Unfortunately I Did Not Receive ResponseAdditionally, I Also Provided Information Pertaining To If Mocospace Support Required Additional Information From The Information I Provided, I Was Very Committed To Providing The Information To The Very Best Of My KnowledgeAnd That Pertains To Any Information My Device Information The Serial Number, For My Device As I Have Already Provided The Brand, And Model, Information For The ***, Additionally I Can Also Provide Trancript Of All The Emails, That Includes Also The Account Information For Trying To Retrieve Access To My Mocospace AccountI Am Ultimately Concerned, Because My Mocospace Account Needs To Be Permanently Canceled/Deactivated, And I Have Tried To Provide Mocospace, With The Information They Have Requested For Myself To Access My AccountPlease Contact Me Regarding If Revdex.com, Requires This Information I Would Be Very Willing To Provide This Information, And Can Also Provide Transcripts Of All The Emails To Mocospace Support, Which Includes The Information They Required For Account Retreival, Again I Am Very Honored, And Willing To Provide This InformationPlease Contact Me
Regards,
*** ***

User had confirmation provided by significant other and amount of $was requested for refund

The user was found to be using illegal means (hacking, scripting, bots) to violate the basic guidelines of our game *** *** and a serious violation of our site's terms of service, which the user agreed to upon signing up for the site.This user has also created dozens of accounts to exploit our
games, site and cause harassment issuesThey have also made accusations regarding site staff and how their account were handled.We would suggest the user find a new site

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues
and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

As stated in our terms of service, our administration team is not obligated to terminate or take any action based on a user's request to do soOur team also reviews all reports and takes necessary action based on our own in-house standardsThe reporting user is also not entitled to be informed
regarding what actions are taken.You are currently threatening to file a dispute for good received (*** ***) and usedThis would be considered fraudOur teams have been informed of your warning of defrauding our business

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments belowRegards,
*** ***

User contacted with this much information: "it is doing it on the app online on google chrome its doin it on everything"There are no specific details as to what the actual issue isThis is the response we have received EVERY TIME we have requested more information from this person regarding their issue.

As stated in our terms of service, our administration team is not obligated to terminate or take any action based on a user's request to do soOur team also reviews all reports and takes necessary action based on our own in-house standardsThe reporting user is also not entitled to be informed
regarding what actions are taken.You are currently threatening to file a dispute for good received (*** ***) and usedThis would be considered fraudOur teams have been informed of your warning of defrauding our business

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
Regards,
*** *** ***

Customer was asked several times to provide more details regarding their situationEach time they simply replied "game still does not work" which does not allow for us to know where to begin investigatingCustomer still has not provided more information to this day

If the charges were disputed through the Credit Card company, there is nothing further our team can doWe do have a help section on our site that would have directed this person to our [email protected] email for assistance.Again, we cannot take any further action due to the charges being
disputed as the credit card company is likely already in process of returning the funds

Our Support team requires specific information to attempt to recover a password/account for any contactThey cannot provide said password (account access) if the individual contacting about the account cannot provide ALL information requested or said information does not match upFor security
purposes, our team does not reveal the reason for access being denied

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments belowRegards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
Regards,
*** *** ***

Matter was resolved by our support team in shorter than estimated time, as we stated in our original response