Jo-Ann Stores, Inc.

I am rejecting this response because:
The sticker and the scanner doesn't say anything about a display. How is a customer suppose to know that the code is for a display. Also your store didn't have the price marked at all for the item other than the evidence I submitted. So guests aren't allowed to know the true price of an item until they get to the register. Sounds like a bait and switch to me

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I do also suggest that you add a confirmation to the order page that allows customers to indicate if multiple cuts will be acceptable or not so this does not happen to another customer.

Dear [redacted],   We apologize for any inconvenience this order has caused you. As advised and our company policy in regards to fabric. Limited availability may prevent us from shipping the quantity you requested, but we will do our best to fulfill your complete order. Unfortunately the...

item ordered Baltimore Ravens NFL Fleece Fabric by Fabric Traditions Item #: [redacted] were limited in stock resulting in multiple cuts of fabric. We have as a result refunded you in full for your order in the amount of 44.88 to your method of payment.  There will be no need to return the items you have received. If you need any further assistance, please call our Customer Care Department at [redacted]. We are open Monday-Saturday 9AM-7PM EST.   Thank you, Jo-Ann Fabric and Craft Stores (TM)

Beth, thank you for reaching out to us regarding this matter. Upon further research I was able to confirm that the 0.01 tag was not for the product itself. The resolution that we we can offer is to sell light pad for 50% off the regular price and then an additional 20% off. This would make the...

light pad $31.99. I have escalated your request for an apology from [redacted] and [redacted] to the store leadership team for further review. Thank you - Kaitlyn

Hello [redacted] I'm so sorry for any trouble you've had with your Buy Online Pick Up In Store Order. When you place such an order you enter in your payment information online and shouldn't have to pay at the register. As you paid online and in-store I have refunded you the $17.08 that was...

charged online. Thank you, [redacted]

Final Consumer Response /* (2000, 8, 2015/11/20) */
Withdrawing my complaint.....as it turns out, the minus sign wasn.t visible on the receipts...they were invisible due to background lettering...and prices were correct.

I am rejecting this response because: They STILL have not shipped this order.  How is this "expediting"?  Until this order is received by us this is an unacceptable response.And why did they cancel the original order after three days for no reason?  What is "verification" reasons?  Why didn't anyone from Jo-An stores call us?  This is really bad service.

Hello Connie,  Please accept our apologies for any trouble you've experienced with your order. I'm showing that a refund was processed for your total order today. You should see this to your original method of payment within 3-5 business days.  Thank you, [redacted]

I am rejecting this response because:The sales associates do say that this heavy duty cavas is a material that can be used for outdoor use.   Maybe they need to train the associates better on the knowledge of their materials and not have them misrepresent the material.  My argument still is the fact that this material that was sold as outdoor material but I guess isn't, still should last more than two months.  It was on a covered patio and if you look at the pictures you will see how bad it looks.  OK so the sales associates don't know their stuff but you would think that JoAnns would stand behind the manufactures that they buy from when it fades or discolors in such a short time!  Heavy canvas is should be durable outdoor or not.  To think that I will have to pay another 598.00 to have these remade is insane!  I am hoping that they reconsider.  I ahve many more pictures if you would like to see them but could only add the 4.Today, December 28, 2017 a check did arrive in the mail for the 120.00.

Initial Business Response /* (1000, 5, 2016/05/23) */
Dear [redacted],
We apologize that the service you received was less than excellent. We appreciate the time you have taken to write and share your concerns with us. Please be assured that we will further address this issue with the...

appropriate personnel for review. We value your patronage and hope that you will continue to give us the opportunity to be of service to you at Jo-Ann Fabric and Craft Stores.
Thank you,
Tiera
Initial Consumer Rebuttal /* (3000, 7, 2016/06/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This reads as a canned response. I want an genuine response that addresses the issues I raised about the misleading advertising.
Final Business Response /* (4000, 9, 2016/06/06) */
Dear [redacted],
Your information has been shared in regards to the wording on our publications. It not our intent to mislead our customers. We list all exclusions regarding items exclusions or limitations on our sales flyer. The terms and conditions are also included on joann.com for your review. Thank you for your feedback and we will pass this on for future consideration
http://www.joann.com/terms-conditions.html
Thank you,
Tiera

Initial Business Response /* (1000, 5, 2016/05/11) */
Hello [redacted],
We do apologize for the issues surrounding your order on joann.com. I would be happy to work on a resolution for you. Please provide your order number and a full refund will be processed.
Thank you,
Tiera

Dear [redacted], We have received communication that this issue has been resolved. The tracking number from your second order placed with us 11/18/2016 was emailed to you on 11/21/2016. If there us anything else we can assist you with please call us at [redacted]. Thank you,TieraJo-Ann Fabric and Craft store

Initial Business Response /* (1000, 5, 2015/04/17) */
Contact Name and Title: [redacted] Customer Service Rep
Contact Phone: 1-[redacted]
Contact Email: [redacted]@joann.com
We apologize that the service you received was less than excellent. We appreciate the time you have taken to write and...

share your concerns with us. Please be assured this issue was forward to the appropriate personnel for review and handling at the store level. May we send you a corporate check in the amount of $5.00 and a Jo-Ann's gift card in the amount of $25.00 to resolve this issue for you? We value your patronage and hope that you will continue to give us the opportunity to be of service to you at Jo-Ann Fabric and Craft Stores.
Initial Consumer Rebuttal /* (2000, 7, 2015/04/20) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you for the acknowledgement and the apology. I sincerely appreciate it. I also wisg that this store would be given special attention- they could use some training.
Thank you for the compensation. I plan to use it online as I've vowed to never visit that store again.

Initial Business Response /* (1000, 5, 2015/07/13) */
We do apologize for the confusion this has caused. It is stated on the back of our flyers that "prices and selections on Joann.com may vary from the prices and selections in our stores." We do offer plenty of coupons on our website that may be...

redeemed with an online order. Our customer service department is always happy to assist you with redeeming your birthday coupon online if you are unable to use this within store, we are available Monday through Friday from 9 AM to 7 PM EST.
Initial Consumer Rebuttal /* (2000, 7, 2015/07/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)
While I do understand the flyers state that prices may vary; however, that in no way gives the impression that advertised sale prices will not be honored online especially when certain items are marked as in store only while others are not - just that in general pricing may be different online. If what you mean is that advertised sale prices are guaranteed in store only (where available) then state that specifically.
To be fair, I contacted JoAnn's customer service again after the complaint, at which time that representative was willing to honor the sale pricing. So, it seems as though it may depend on which representative you get.
As for the birthday coupon, I was told twice there was nothing they could do to honor that online.

Dear J[redacted] [redacted] Thank you for reaching out to us about this issue. We will further investigate this issue with our technical team. A gift card in the amount of 10.00 will be sent out to you with in 5-7 business days for your inconvenience. If there is anything else we can...

assist you with please feel free to contact us at 1-888-739-4120. Thank you, TieraJo-Ann Fabric and Craft Stores

Initial Business Response /* (1000, 5, 2015/04/27) */
We apologize that the service you received was less than excellent. We appreciate the time you have taken to write and share your concerns with us. Please be assured that we will further address this issue with the appropriate personnel for...

review and handling at the store level. If your order is not complete when you arrive to the store on 4/30/2015, please contact Customer Service at [redacted]. We value your patronage and hope that you will continue to give us the opportunity to
be of service to you at Jo-Ann Fabric and Craft Stores.
Initial Consumer Rebuttal /* (2000, 7, 2015/04/28) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Joann Fabric has apologized and asked me to cotact their customer service department if my order is not completed by the 30th of April. This seems reasonable and I accept the offer.

Dear [redacted],   We apologize for any inconvenience this has caused you. Your first order with us [redacted] was canceled for verification reasons. Any authorization holds from that order have been released. Our records do show a second order [redacted] was placed for the same...

item and was successful.  This order has been expedited to insure a timely delivery to your shipping destination. If there is anything else we can assist you with please let us know.  Thank you, Tiera  Jo-Ann Fabric and Craft Stores- Jo-Ann Fabric and Craft Store.

Good Afternoon [redacted], I am so sorry for the manner in which your package was received and any difficulty you had when calling into our Customer Care Team. Upon further review I do see that your order was refunded on 5/27 for the amount of $39.47 for the two damaged items. If you would still like...

these we would be more than happy to reorder them for you with the original sale price, free shipping, and an additional 10% off for your trouble. If you have any questions in regards to this please feel free to contact our Customer Care Team at 888-739-4120 and reference ticket number GS2212159.Thank you, Kaitlyn Customer Care Coordinator

Dear [redacted], We have received word that this issue has been resolved as check number #[redacted] has been received in the amount of 171.09.If you need any further assistance, please call our Customer Care Department at [redacted]. We are open Monday-Saturday 9AM-7PM EST. Thank...

you,Jo-Ann Fabric and Craft Stores (TM)

Hello [redacted] I apologize for any trouble that you encountered when trying to purchase the Gutermann 26 Spool Thread at the Greenbelt, Maryland store. Unfortunately, this item was originally $29.99 with a 50% off savings, online only deal. Since you were trying to make the purchase in...

store, the promotion would not apply. If you are still interested in ordering this item, we will honor the online price of $14.99. All we ask is that you give us a call when you are ready to make your purchase so we can call ahead to the store and advise them to honor the $14.99 price.     Thank you, [redacted] JOANN