Jo-Ann Stores, Inc.

Unfortunately, we are not able to sell this item for that price. The item number (15604341) that is shown in the attached image is the item number for the display box. We can offer you the item for the previously offered price of $31.99 for any trouble you had in the store.

Initial Business Response /* (1000, 5, 2016/03/22) */
Dear [redacted],
The date in reference of March 19th 2016. The advertised sale was for online was for the entire stock of fabric on sale, 30% off selected quilting fabrics, 40% off entire stock of batting, 40% off quilting Notions. The...

sale did not include the entire site. Our sales are pre-planned in advance without knowledge of what coupons will be offered that particular week. We do apologize for any inconvenience you feel this may have caused you.
Thank you,
Tiera
Initial Consumer Rebuttal /* (3000, 7, 2016/03/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
JoAnn's response is incorrect. Their reference is to another day. The Entire Site was on sale and the website posted a Banner indicating The Entire Site was on sale. I do NOT accept their false response. Their patented answer is always: "We do apologize for any inconvenience you feel this may have caused you." As I stated in my complaint, this is not the first time JoAnn has not priced items on their website correctly and they are never held responsible. If they were fined they would do something about it.

Initial Business Response /* (1000, 5, 2016/07/14) */
Dear [redacted],
We apologize for the inconvenience during the relocation of our store. As we try to better service our customers sometimes this is necessary. We try to service the needs of our customers through shopping on joann.com or...

another Jo-Ann store. Signage is posted in these liquidating stores to make our customers aware of the limitations. We ask that you bare with us as we are expanding to better serve you.
Please visit joann.com for any applicable shipping discounts.
Thank you,
Tiera
Initial Consumer Rebuttal /* (3000, 7, 2016/07/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
apology NOT accepted. I will not drive an hour each way to go to the JoAnns in [redacted] in hopes product would be in stock. HObby Lobby and Walmart are max 4 miles round trip. the new store will be 18 miles miles round trip. most purchases are to replenish items (eg thread). as we are preparing for upcoming craft fairs starting in Sept we are denied access to product and are taking our business elsewhere. myself and the crafters I know drop thousands of dollars yearly at JoAnns and will now take that money elsewhere. the new store is not even going to be the promised superstore. we will NOT pay shipping for product that should be available in store!!! we feel disrespected and not valued. I get the flyers and emails with product I would like and coupons I could use but no place to use them (only 1 coupon allowed online). I am now just deleting your emails as they are useless.
Final Business Response /* (4000, 9, 2016/07/21) */
Dear [redacted],
We appreciate the time you have taken to write and share your concerns with us. Unfortunately we do not offer free shipping automatically with orders without a promotional or discount code. We try our best to offer the best service to all or our customers.
Thank you,
Tiera

Initial Business Response /* (1000, 5, 2015/12/16) */
Hello [redacted],
I am very sorry for any inconvenience you may of had with your Joann.com order. I was able to successfully locate your order in our system by your name. The order was placed on 12/5 EST. The order confirmation and...

shipping confirmation were sent in what appears to be an incomplete email address that was entered upon placing the order, [redacted]. Your order was successfully shipped on 12/10 with FedEx tracking number [redacted] and shows a scheduled delivery date of 12/18. Please let us know if there is anything else we may help you with.
Thank you!
Colette
Initial Consumer Rebuttal /* (3000, 7, 2015/12/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
In the future when a customer emails you numerous times for customer service, you should reply at least once to show them that you care about their business instead of them having to contact the Revdex.com. I finally received my package a day later than you described and the box was bashed in on one side. Upon inspection of contents most of the products were still intact but the book took the brunt of the hit so it's top right corner covers pages and all were folded over leaving a permenent crease in the covers. I'm gonna let this go because i'm done dealing with the lack of caring on your part. It's definitely disappointing to say the least.

Initial Business Response /* (1000, 5, 2016/03/16) */
Good Morning,
Per your request we have processed your refund of 66.93 for order number [redacted]. This refund was processed on 3/16/2017. Please allow 2-3 business days for this to post back to your financial institution.
Thank...

you,
Tiera
Initial Consumer Rebuttal /* (2000, 8, 2016/03/16) */
Case is resolved, Joann refunded me this morning.

Initial Business Response /* (1000, 5, 2016/02/29) */
Good Morning,
We do apologize for any inconvenience this may have caused you. However we do disclose that pricing may vary from in Jo-Ann stores and joann.com on our website in the FAQ's as well as on our sales flyers. The item you selected...

did indicate the following information, Please note that these are an assorted item and although you may not receive the print featured above you will receive one that is similar to the assortment. We do offer a 90 day return policy on joann.com if the items purchased on your order where not to your satisfaction. Please follow the instructions included in your order along with the return shipping label included in your box.
Thank you,
Tiera