Dear [redacted] The order did not pass the verification process, therefore the order was canceledThe name and address that the credit card statement is sent to would need to be used when placing an order The billing phone and e-mail should be verifiable to the card holder The other phone and e-mail should be verifiable for the recipient If there is a business name associated with the billing or the shipping address, it would need provided as well We also will not ship merchandise to a hotel The card holder may place another order at Joann.com using different information Any new order must clear the verification procedure in order to be processedWe apologize for any inconvenienceJo-Ann Fabric and Craft Stores
I am rejecting this response because: The sticker and the scanner doesn't say anything about a displayHow is a customer suppose to know that the code is for a displayAlso your store didn't have the price marked at all for the item other than the evidence I submittedSo guests aren't allowed to know the true price of an item until they get to the registerSounds like a bait and switch to me
Initial Business Response / [redacted] (1000, 5, 2015/04/17) */ Contact Name and Title: [redacted] Customer Service Rep Contact Phone: 1- [redacted] Contact Email: [redacted] @joann.com We apologize that the service you received was less than excellentWe appreciate the time you have taken to write and share your concerns with usPlease be assured this issue was forward to the appropriate personnel for review and handling at the store levelMay we send you a corporate check in the amount of $and a Jo-Ann's gift card in the amount of $to resolve this issue for you? We value your patronage and hope that you will continue to give us the opportunity to be of service to you at Jo-Ann Fabric and Craft Stores Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/04/20) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank you for the acknowledgement and the apologyI sincerely appreciate itI also wisg that this store would be given special attention- they could use some training Thank you for the compensationI plan to use it online as I've vowed to never visit that store again
Dear [redacted] ***, We apologize for the inconvenience this may have cause youA corporate check for the amount of $will be issued to you for the E-bay gift cardPlease allow 3-weeks to receive this check via mail Follow up request about your corporate check can be done at this number 1- [redacted] Thank you,Tiera
Good Afternoon ***, I am so sorry for the manner in which your package was received and any difficulty you had when calling into our Customer Care TeamUpon further review I do see that your order was refunded on 5/for the amount of $for the two damaged itemsIf you would still like these we would be more than happy to reorder them for you with the original sale price, free shipping, and an additional 10% off for your troubleIf you have any questions in regards to this please feel free to contact our Customer Care Team at 888-739-and reference ticket number GS2212159.Thank you, Kaitlyn Customer Care Coordinator
Hello Connie, Please accept our apologies for any trouble you've experienced with your orderI'm showing that a refund was processed for your total order todayYou should see this to your original method of payment within 3-business days Thank you, [redacted]
Dear [redacted] , We apologize for any inconvenience this has caused youYour first order with us [redacted] was canceled for verification reasonsAny authorization holds from that order have been releasedOur records do show a second order [redacted] was placed for the same item and was successful This order has been expedited to insure a timely delivery to your shipping destinationIf there is anything else we can assist you with please let us know Thank you, Tiera Jo-Ann Fabric and Craft Stores- Jo-Ann Fabric and Craft Store
Dear [redacted] , We have received communication that this issue has been resolvedThe tracking number from your second order placed with us 11/18/was emailed to you on 11/21/If there us anything else we can assist you with please call us at [redacted] Thank you,TieraJo-Ann Fabric and Craft store
Dear J [redacted] * Thank you for reaching out to us about this issueWe will further investigate this issue with our technical teamA gift card in the amount of will be sent out to you with in 5-business days for your inconvenienceIf there is anything else we can assist you with please feel free to contact us at 1-888-739-Thank you, TieraJo-Ann Fabric and Craft Stores
Initial Business Response / [redacted] (1000, 5, 2015/04/15) */ We apologize for this inconvenienceWe are more than happy to send out a gift card in the amount of $to your home addressPlease allow to business days for our treasury department to activate the card and to business days to arrive in USPS mail Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/04/17) */ (The consumer indicated he/she ACCEPTED the response from the business.) Sending out gift card
Dear [redacted] ***, We have received word that this issue has been resolved as check number # [redacted] has been received in the amount of 171.09.If you need any further assistance, please call our Customer Care Department at [redacted] We are open Monday-Saturday 9AM-7PM ESTThank you,Jo-Ann Fabric and Craft Stores (TM)
Initial Business Response / [redacted] (1000, 5, 2016/02/02) */ Dear [redacted] , We apologize that the service you received was less than excellentWe appreciate the time you have taken to write and share your concerns with usIf you would please provide the following to us to have this matter resolvedThe location of the store, the date, and the first four numbers and last four numbers of the American Express card usedWe can have our treasury department research these additional charges and request them reversedWe apologies for any inconvenience this has caused you and look forward to having this corrected Thank You, Tiera Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/02/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) I haven't heard from Joann Fabric, yetBut ***.credited my account for the amounts in disputeIf the merchant provides them with information by 3/29/supporting the charge as valid, it will rebill my account and send me a letter with a copy of the information it received from Joann Fabric I'M STILL WAITING Final Business Response / [redacted] (4000, 9, 2016/02/08) */ Dear [redacted] , On 2/2/in re guards to your to your case [redacted] we requested the following information to help resolve this issueThe location of the store, the date, and the first four numbers and last four numbers of the American Express card usedIf you financial institution has reversed these charges we would like to ensure that those charges are not reappliedPlease provide the requested information in order to better assist youAgain we apologize for any inconvenience and look forward to having this issue resolved Thank you Tiera
Initial Business Response / [redacted] (1000, 5, 2016/03/22) */ Dear [redacted] , The date in reference of March 19th The advertised sale was for online was for the entire stock of fabric on sale, 30% off selected quilting fabrics, 40% off entire stock of batting, 40% off quilting NotionsThe sale did not include the entire siteOur sales are pre-planned in advance without knowledge of what coupons will be offered that particular weekWe do apologize for any inconvenience you feel this may have caused you Thank you, Tiera Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/03/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) JoAnn's response is incorrectTheir reference is to another dayThe Entire Site was on sale and the website posted a Banner indicating The Entire Site was on saleI do NOT accept their responseTheir patented answer is always: "We do apologize for any inconvenience you feel this may have caused you." As I stated in my complaint, this is not the first time JoAnn has not priced items on their website correctly and they are never held responsibleIf they were fined they would do something about it
Unfortunately, we are not able to sell this item for that priceThe item number (15604341) that is shown in the attached image is the item number for the display boxWe can offer you the item for the previously offered price of $for any trouble you had in the store
Dear [redacted] ***, I apologize for any inconvenience this has caused youOur company has made every attempt to advise you of what is possible with in our meansSpecial orders are available to be done in or stores if items are not availableThe size of the fat quarters are determined by the manufacture of the productAgain we apologize for the inconvenience.Thank you,Tiera
Initial Business Response / [redacted] (1000, 5, 2015/11/02) */ Hello [redacted] ***, I am so very sorry for any inconvenience you may of encountered with your Joann.com orderUnfortunately during the time-frame of your order our warehouse was running behind and shipping orders out lateOur system does show the order did ship out on 10/but the "In Progress" did not update on our website to show as shipped, this is an issue that our IT department has been working to correctI do see that the shipping for your order was refunded in the amount of $due to the delay on 10/28, I have also refunded $back to your order for this inconvenience, you should see this reflected on your online statement within to business daysPlease do not hesitate to contact us if there is anything else we may assist you with Thank you! Colette Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/11/04) */ (The consumer indicated he/she ACCEPTED the response from the business.) An apology was all that I expected for the situationI am glad that I received one as I enjoy shopping at Joanns
Dear [redacted] , We apologize for any inconvenience this order has caused youAs advised and our company policy in regards to fabricLimited availability may prevent us from shipping the quantity you requested, but we will do our best to fulfill your complete orderUnfortunately the item ordered Baltimore Ravens NFL Fleece Fabric by Fabric Traditions Item #: [redacted] were limited in stock resulting in multiple cuts of fabricWe have as a result refunded you in full for your order in the amount of to your method of payment There will be no need to return the items you have receivedIf you need any further assistance, please call our Customer Care Department at [redacted] We are open Monday-Saturday 9AM-7PM EST Thank you, Jo-Ann Fabric and Craft Stores (TM)
Dear [redacted] We apologize for your recent experience in one of locationsWe have record that this situation has been resolvedIf there is anything else we can assist you with please don't hesitate to contact us at [redacted] Thank you, TieraJo-Ann Fabric and Craft Stores
I am rejecting this response because: They STILL have not shipped this order How is this "expediting"? Until this order is received by us this is an unacceptable response.And why did they cancel the original order after three days for no reason? What is "verification" reasons? Why didn't anyone from stores call us? This is really bad service
Hello [redacted] , I apologize that you feel you have received the run around as well as misinformation. I can assure you that your gift card in the amount of $20.00 was sent out on 1/31/2018 and you should expect to receive it the week of February 12th. I have also requested to have an additional $20.00 gift card sent to you. This gift card number [redacted] has a tracking number of [redacted] was mailed out on 2/15/2018 via USPS. You should expect to receive it the week of February 26th. Thank you, [redacted] ***JOANN
Dear [redacted] The order did not pass the verification process, therefore the order was canceledThe name and address that the credit card statement is sent to would need to be used when placing an order The billing phone and e-mail should be verifiable to the card holder The other phone and e-mail should be verifiable for the recipient If there is a business name associated with the billing or the shipping address, it would need provided as well We also will not ship merchandise to a hotel The card holder may place another order at Joann.com using different information Any new order must clear the verification procedure in order to be processedWe apologize for any inconvenienceJo-Ann Fabric and Craft Stores
I am rejecting this response because: The sticker and the scanner doesn't say anything about a displayHow is a customer suppose to know that the code is for a displayAlso your store didn't have the price marked at all for the item other than the evidence I submittedSo guests aren't allowed to know the true price of an item until they get to the registerSounds like a bait and switch to me
Initial Business Response / [redacted] (1000, 5, 2015/04/17) */ Contact Name and Title: [redacted] Customer Service Rep Contact Phone: 1- [redacted] Contact Email: [redacted] @joann.com We apologize that the service you received was less than excellentWe appreciate the time you have taken to write and share your concerns with usPlease be assured this issue was forward to the appropriate personnel for review and handling at the store levelMay we send you a corporate check in the amount of $and a Jo-Ann's gift card in the amount of $to resolve this issue for you? We value your patronage and hope that you will continue to give us the opportunity to be of service to you at Jo-Ann Fabric and Craft Stores Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/04/20) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank you for the acknowledgement and the apologyI sincerely appreciate itI also wisg that this store would be given special attention- they could use some training Thank you for the compensationI plan to use it online as I've vowed to never visit that store again
Dear [redacted] ***, We apologize for the inconvenience this may have cause youA corporate check for the amount of $will be issued to you for the E-bay gift cardPlease allow 3-weeks to receive this check via mail Follow up request about your corporate check can be done at this number 1- [redacted] Thank you,Tiera
Good Afternoon ***, I am so sorry for the manner in which your package was received and any difficulty you had when calling into our Customer Care TeamUpon further review I do see that your order was refunded on 5/for the amount of $for the two damaged itemsIf you would still like these we would be more than happy to reorder them for you with the original sale price, free shipping, and an additional 10% off for your troubleIf you have any questions in regards to this please feel free to contact our Customer Care Team at 888-739-and reference ticket number GS2212159.Thank you, Kaitlyn Customer Care Coordinator
Hello Connie, Please accept our apologies for any trouble you've experienced with your orderI'm showing that a refund was processed for your total order todayYou should see this to your original method of payment within 3-business days Thank you, [redacted]
Dear [redacted] , We apologize for any inconvenience this has caused youYour first order with us [redacted] was canceled for verification reasonsAny authorization holds from that order have been releasedOur records do show a second order [redacted] was placed for the same item and was successful This order has been expedited to insure a timely delivery to your shipping destinationIf there is anything else we can assist you with please let us know Thank you, Tiera Jo-Ann Fabric and Craft Stores- Jo-Ann Fabric and Craft Store
Dear [redacted] , We have received communication that this issue has been resolvedThe tracking number from your second order placed with us 11/18/was emailed to you on 11/21/If there us anything else we can assist you with please call us at [redacted] Thank you,TieraJo-Ann Fabric and Craft store
Dear J [redacted] * Thank you for reaching out to us about this issueWe will further investigate this issue with our technical teamA gift card in the amount of will be sent out to you with in 5-business days for your inconvenienceIf there is anything else we can assist you with please feel free to contact us at 1-888-739-Thank you, TieraJo-Ann Fabric and Craft Stores
Initial Business Response / [redacted] (1000, 5, 2015/04/15) */ We apologize for this inconvenienceWe are more than happy to send out a gift card in the amount of $to your home addressPlease allow to business days for our treasury department to activate the card and to business days to arrive in USPS mail Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/04/17) */ (The consumer indicated he/she ACCEPTED the response from the business.) Sending out gift card
Dear [redacted] ***, We have received word that this issue has been resolved as check number # [redacted] has been received in the amount of 171.09.If you need any further assistance, please call our Customer Care Department at [redacted] We are open Monday-Saturday 9AM-7PM ESTThank you,Jo-Ann Fabric and Craft Stores (TM)
Initial Business Response / [redacted] (1000, 5, 2016/02/02) */ Dear [redacted] , We apologize that the service you received was less than excellentWe appreciate the time you have taken to write and share your concerns with usIf you would please provide the following to us to have this matter resolvedThe location of the store, the date, and the first four numbers and last four numbers of the American Express card usedWe can have our treasury department research these additional charges and request them reversedWe apologies for any inconvenience this has caused you and look forward to having this corrected Thank You, Tiera Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/02/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) I haven't heard from Joann Fabric, yetBut ***.credited my account for the amounts in disputeIf the merchant provides them with information by 3/29/supporting the charge as valid, it will rebill my account and send me a letter with a copy of the information it received from Joann Fabric I'M STILL WAITING Final Business Response / [redacted] (4000, 9, 2016/02/08) */ Dear [redacted] , On 2/2/in re guards to your to your case [redacted] we requested the following information to help resolve this issueThe location of the store, the date, and the first four numbers and last four numbers of the American Express card usedIf you financial institution has reversed these charges we would like to ensure that those charges are not reappliedPlease provide the requested information in order to better assist youAgain we apologize for any inconvenience and look forward to having this issue resolved Thank you Tiera
Initial Business Response / [redacted] (1000, 5, 2016/03/22) */ Dear [redacted] , The date in reference of March 19th The advertised sale was for online was for the entire stock of fabric on sale, 30% off selected quilting fabrics, 40% off entire stock of batting, 40% off quilting NotionsThe sale did not include the entire siteOur sales are pre-planned in advance without knowledge of what coupons will be offered that particular weekWe do apologize for any inconvenience you feel this may have caused you Thank you, Tiera Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/03/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) JoAnn's response is incorrectTheir reference is to another dayThe Entire Site was on sale and the website posted a Banner indicating The Entire Site was on saleI do NOT accept their responseTheir patented answer is always: "We do apologize for any inconvenience you feel this may have caused you." As I stated in my complaint, this is not the first time JoAnn has not priced items on their website correctly and they are never held responsibleIf they were fined they would do something about it
Unfortunately, we are not able to sell this item for that priceThe item number (15604341) that is shown in the attached image is the item number for the display boxWe can offer you the item for the previously offered price of $for any trouble you had in the store
Dear [redacted] ***, I apologize for any inconvenience this has caused youOur company has made every attempt to advise you of what is possible with in our meansSpecial orders are available to be done in or stores if items are not availableThe size of the fat quarters are determined by the manufacture of the productAgain we apologize for the inconvenience.Thank you,Tiera
Initial Business Response / [redacted] (1000, 5, 2015/11/02) */ Hello [redacted] ***, I am so very sorry for any inconvenience you may of encountered with your Joann.com orderUnfortunately during the time-frame of your order our warehouse was running behind and shipping orders out lateOur system does show the order did ship out on 10/but the "In Progress" did not update on our website to show as shipped, this is an issue that our IT department has been working to correctI do see that the shipping for your order was refunded in the amount of $due to the delay on 10/28, I have also refunded $back to your order for this inconvenience, you should see this reflected on your online statement within to business daysPlease do not hesitate to contact us if there is anything else we may assist you with Thank you! Colette Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/11/04) */ (The consumer indicated he/she ACCEPTED the response from the business.) An apology was all that I expected for the situationI am glad that I received one as I enjoy shopping at Joanns
Dear [redacted] , We apologize for any inconvenience this order has caused youAs advised and our company policy in regards to fabricLimited availability may prevent us from shipping the quantity you requested, but we will do our best to fulfill your complete orderUnfortunately the item ordered Baltimore Ravens NFL Fleece Fabric by Fabric Traditions Item #: [redacted] were limited in stock resulting in multiple cuts of fabricWe have as a result refunded you in full for your order in the amount of to your method of payment There will be no need to return the items you have receivedIf you need any further assistance, please call our Customer Care Department at [redacted] We are open Monday-Saturday 9AM-7PM EST Thank you, Jo-Ann Fabric and Craft Stores (TM)
Dear [redacted] We apologize for your recent experience in one of locationsWe have record that this situation has been resolvedIf there is anything else we can assist you with please don't hesitate to contact us at [redacted] Thank you, TieraJo-Ann Fabric and Craft Stores
I am rejecting this response because: They STILL have not shipped this order How is this "expediting"? Until this order is received by us this is an unacceptable response.And why did they cancel the original order after three days for no reason? What is "verification" reasons? Why didn't anyone from stores call us? This is really bad service
Hello [redacted] , I apologize that you feel you have received the run around as well as misinformation. I can assure you that your gift card in the amount of $20.00 was sent out on 1/31/2018 and you should expect to receive it the week of February 12th. I have also requested to have an additional $20.00 gift card sent to you. This gift card number [redacted] has a tracking number of [redacted] was mailed out on 2/15/2018 via USPS. You should expect to receive it the week of February 26th. Thank you, [redacted] ***JOANN