Initial Business Response / [redacted] (1000, 5, 2016/03/16) */ Good Morning, Per your request we have processed your refund of for order number [redacted] This refund was processed on 3/16/Please allow 2-business days for this to post back to your financial institution Thank you, Tiera Initial Consumer Rebuttal / [redacted] (2000, 8, 2016/03/16) */ Case is resolved, Joann refunded me this morning
Initial Business Response / [redacted] (1000, 5, 2016/07/14) */ Dear [redacted] , We apologize for the inconvenience during the relocation of our storeAs we try to better service our customers sometimes this is necessaryWe try to service the needs of our customers through shopping on joann.com or another Jo-Ann storeSignage is posted in these liquidating stores to make our customers aware of the limitationsWe ask that you bare with us as we are expanding to better serve you Please visit joann.com for any applicable shipping discounts Thank you, Tiera Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/07/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) apology NOT acceptedI will not drive an hour each way to go to the JoAnns in [redacted] in hopes product would be in stockHObby Lobby and Walmart are max miles round tripthe new store will be miles miles round tripmost purchases are to replenish items (eg thread)as we are preparing for upcoming craft fairs starting in Sept we are denied access to product and are taking our business elsewheremyself and the crafters I know drop thousands of dollars yearly at JoAnns and will now take that money elsewherethe new store is not even going to be the promised superstorewe will NOT pay shipping for product that should be available in store!!! we feel disrespected and not valuedI get the flyers and emails with product I would like and coupons I could use but no place to use them (only coupon allowed online)I am now just deleting your emails as they are useless Final Business Response / [redacted] (4000, 9, 2016/07/21) */ Dear [redacted] , We appreciate the time you have taken to write and share your concerns with usUnfortunately we do not offer free shipping automatically with orders without a promotional or discount codeWe try our best to offer the best service to all or our customers Thank you, Tiera
Hello [redacted] I apologize for any trouble that you encountered when trying to purchase the Gutermann Spool Thread at the Greenbelt, Maryland storeUnfortunately, this item was originally $with a 50% off savings, online only dealSince you were trying to make the purchase in store, the promotion would not applyIf you are still interested in ordering this item, we will honor the online price of $All we ask is that you give us a call when you are ready to make your purchase so we can call ahead to the store and advise them to honor the $price Thank you, [redacted] JOANN
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.10/19/3:pm
[redacted] Please accept our apologies for any troubleUnfortunately, it appears that your order was lost and a refund for the merchandise was processed on 9/30/It can take 3-business days for you to see this to your original method of payment due to electronic processing time Additionally, I have issued a second refund of $for your shipping so a full refund of $will be issuedWe would be more than happy to assist you in placing a new order with the original sales prices and free shippingShould you choose to accept this please reference ticket number [redacted] when calling our Customer Care Team at 888-739-4120.Thank you, Kaitlyn S
Initial Business Response / [redacted] (1000, 5, 2016/05/11) */ Hello [redacted] , We do apologize for the issues surrounding your order on joann.com. I would be happy to work on a resolution for you. Please provide your order number and a full refund will be processed. Thank you, Tiera
Initial Business Response / [redacted] (1000, 5, 2016/05/23) */ Dear [redacted] ***, We apologize that the service you received was less than excellentWe appreciate the time you have taken to write and share your concerns with usPlease be assured that we will further address this issue with the appropriate personnel for reviewWe value your patronage and hope that you will continue to give us the opportunity to be of service to you at Jo-Ann Fabric and Craft Stores Thank you, Tiera Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/06/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) This reads as a canned responseI want an genuine response that addresses the issues I raised about the misleading advertising Final Business Response / [redacted] (4000, 9, 2016/06/06) */ Dear [redacted] ***, Your information has been shared in regards to the wording on our publicationsIt not our intent to mislead our customersWe list all exclusions regarding items exclusions or limitations on our sales flyerThe terms and conditions are also included on joann.com for your reviewThank you for your feedback and we will pass this on for future consideration http://www.joann.com/terms-conditions.html Thank you, Tiera
Initial Business Response / [redacted] (1000, 5, 2015/05/11) */ We are very sorry for the inconveniences with your online orders and the service you received was less than excellentWe appreciate the time you have taken to write and share your concerns with usPlease be assured that we will further address this issue with the appropriate personnel for review and handlingI have processed a refund in the amount of $for your returnI have also requested a courtesy gift card for you in the amount of $for all the inconveniences and frustration this has causedIf you need any further assistance, you may contact Customer Service at [redacted] and request to speak to ***I apologize once again for all the troubles Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/05/15) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank you for alleviating the issueI appreciate the quick response of refunding the delivery amount, rather than a long drawn out process as I previously faced
Initial Business Response / [redacted] (1000, 5, 2015/08/11) */ Hello Dianne, We are very sorry for any confusion with our signs within our storesSales in the store are always off of the original price point of an itemI have requested a $gift card on your behalf to be sent to your stated address Please do no hesitate to contact our customer service department Monday through Saturday 9AM - 7PM EST at [redacted] if you have further questionsThank you! Colette
Initial Business Response / [redacted] (1000, 5, 2015/12/16) */ Hello [redacted] , I am very sorry for any inconvenience you may of had with your Joann.com orderI was able to successfully locate your order in our system by your nameThe order was placed on 12/ESTThe order confirmation and shipping confirmation were sent in what appears to be an incomplete email address that was entered upon placing the order, [redacted] Your order was successfully shipped on 12/with FedEx tracking number [redacted] and shows a scheduled delivery date of 12/Please let us know if there is anything else we may help you with Thank you! Colette Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/12/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) In the future when a customer emails you numerous times for customer service, you should reply at least once to show them that you care about their business instead of them having to contact the Revdex.comI finally received my package a day later than you described and the box was bashed in on one sideUpon inspection of contents most of the products were still intact but the book took the brunt of the hit so it's top right corner covers pages and all were folded over leaving a permenent crease in the coversI'm gonna let this go because i'm done dealing with the lack of caring on your partIt's definitely disappointing to say the least
Dear [redacted] ***,We do apologize for any inconvenience you have experienced with this orderOur records indicate a refund was processed on 7/15/16- to [redacted] (***) in the amount of $Thank you,Tiera
Initial Business Response / [redacted] (1000, 10, 2016/02/12) */ Dear ***, We apologize that the service you received was less than excellentWe appreciate the time you have taken to write and share your concerns with usPlease be assured that we will further address this issue with the appropriate personnel for review and handling at the store levelI will have a corporate check issued in the amount of mailed to you at the address indicated in this complaintPlease allow 2-weeks for this to arriveWe again apologize for any inconvenience this has caused you Thank you, Tiera
Initial Business Response / [redacted] (1000, 5, 2016/03/16) */ Good Morning, Per your request we have processed your refund of for order number [redacted] This refund was processed on 3/16/Please allow 2-business days for this to post back to your financial institution Thank you, Tiera Initial Consumer Rebuttal / [redacted] (2000, 8, 2016/03/16) */ Case is resolved, Joann refunded me this morning
Initial Business Response / [redacted] (1000, 5, 2016/07/14) */ Dear [redacted] , We apologize for the inconvenience during the relocation of our storeAs we try to better service our customers sometimes this is necessaryWe try to service the needs of our customers through shopping on joann.com or another Jo-Ann storeSignage is posted in these liquidating stores to make our customers aware of the limitationsWe ask that you bare with us as we are expanding to better serve you Please visit joann.com for any applicable shipping discounts Thank you, Tiera Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/07/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) apology NOT acceptedI will not drive an hour each way to go to the JoAnns in [redacted] in hopes product would be in stockHObby Lobby and Walmart are max miles round tripthe new store will be miles miles round tripmost purchases are to replenish items (eg thread)as we are preparing for upcoming craft fairs starting in Sept we are denied access to product and are taking our business elsewheremyself and the crafters I know drop thousands of dollars yearly at JoAnns and will now take that money elsewherethe new store is not even going to be the promised superstorewe will NOT pay shipping for product that should be available in store!!! we feel disrespected and not valuedI get the flyers and emails with product I would like and coupons I could use but no place to use them (only coupon allowed online)I am now just deleting your emails as they are useless Final Business Response / [redacted] (4000, 9, 2016/07/21) */ Dear [redacted] , We appreciate the time you have taken to write and share your concerns with usUnfortunately we do not offer free shipping automatically with orders without a promotional or discount codeWe try our best to offer the best service to all or our customers Thank you, Tiera
Hello [redacted] I apologize for any trouble that you encountered when trying to purchase the Gutermann Spool Thread at the Greenbelt, Maryland storeUnfortunately, this item was originally $with a 50% off savings, online only dealSince you were trying to make the purchase in store, the promotion would not applyIf you are still interested in ordering this item, we will honor the online price of $All we ask is that you give us a call when you are ready to make your purchase so we can call ahead to the store and advise them to honor the $price Thank you, [redacted] JOANN
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.10/19/3:pm
[redacted] Please accept our apologies for any troubleUnfortunately, it appears that your order was lost and a refund for the merchandise was processed on 9/30/It can take 3-business days for you to see this to your original method of payment due to electronic processing time Additionally, I have issued a second refund of $for your shipping so a full refund of $will be issuedWe would be more than happy to assist you in placing a new order with the original sales prices and free shippingShould you choose to accept this please reference ticket number [redacted] when calling our Customer Care Team at 888-739-4120.Thank you, Kaitlyn S
Initial Business Response / [redacted] (1000, 5, 2016/05/11) */ Hello [redacted] , We do apologize for the issues surrounding your order on joann.com. I would be happy to work on a resolution for you. Please provide your order number and a full refund will be processed. Thank you, Tiera
Initial Business Response / [redacted] (1000, 5, 2016/05/23) */ Dear [redacted] ***, We apologize that the service you received was less than excellentWe appreciate the time you have taken to write and share your concerns with usPlease be assured that we will further address this issue with the appropriate personnel for reviewWe value your patronage and hope that you will continue to give us the opportunity to be of service to you at Jo-Ann Fabric and Craft Stores Thank you, Tiera Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/06/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) This reads as a canned responseI want an genuine response that addresses the issues I raised about the misleading advertising Final Business Response / [redacted] (4000, 9, 2016/06/06) */ Dear [redacted] ***, Your information has been shared in regards to the wording on our publicationsIt not our intent to mislead our customersWe list all exclusions regarding items exclusions or limitations on our sales flyerThe terms and conditions are also included on joann.com for your reviewThank you for your feedback and we will pass this on for future consideration http://www.joann.com/terms-conditions.html Thank you, Tiera
Initial Business Response / [redacted] (1000, 5, 2015/05/11) */ We are very sorry for the inconveniences with your online orders and the service you received was less than excellentWe appreciate the time you have taken to write and share your concerns with usPlease be assured that we will further address this issue with the appropriate personnel for review and handlingI have processed a refund in the amount of $for your returnI have also requested a courtesy gift card for you in the amount of $for all the inconveniences and frustration this has causedIf you need any further assistance, you may contact Customer Service at [redacted] and request to speak to ***I apologize once again for all the troubles Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/05/15) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank you for alleviating the issueI appreciate the quick response of refunding the delivery amount, rather than a long drawn out process as I previously faced
Initial Business Response / [redacted] (1000, 5, 2015/08/11) */ Hello Dianne, We are very sorry for any confusion with our signs within our storesSales in the store are always off of the original price point of an itemI have requested a $gift card on your behalf to be sent to your stated address Please do no hesitate to contact our customer service department Monday through Saturday 9AM - 7PM EST at [redacted] if you have further questionsThank you! Colette
Initial Business Response / [redacted] (1000, 5, 2015/12/16) */ Hello [redacted] , I am very sorry for any inconvenience you may of had with your Joann.com orderI was able to successfully locate your order in our system by your nameThe order was placed on 12/ESTThe order confirmation and shipping confirmation were sent in what appears to be an incomplete email address that was entered upon placing the order, [redacted] Your order was successfully shipped on 12/with FedEx tracking number [redacted] and shows a scheduled delivery date of 12/Please let us know if there is anything else we may help you with Thank you! Colette Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/12/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) In the future when a customer emails you numerous times for customer service, you should reply at least once to show them that you care about their business instead of them having to contact the Revdex.comI finally received my package a day later than you described and the box was bashed in on one sideUpon inspection of contents most of the products were still intact but the book took the brunt of the hit so it's top right corner covers pages and all were folded over leaving a permenent crease in the coversI'm gonna let this go because i'm done dealing with the lack of caring on your partIt's definitely disappointing to say the least
Dear [redacted] ***,We do apologize for any inconvenience you have experienced with this orderOur records indicate a refund was processed on 7/15/16- to [redacted] (***) in the amount of $Thank you,Tiera
Initial Business Response / [redacted] (1000, 10, 2016/02/12) */ Dear ***, We apologize that the service you received was less than excellentWe appreciate the time you have taken to write and share your concerns with usPlease be assured that we will further address this issue with the appropriate personnel for review and handling at the store levelI will have a corporate check issued in the amount of mailed to you at the address indicated in this complaintPlease allow 2-weeks for this to arriveWe again apologize for any inconvenience this has caused you Thank you, Tiera