Job.com

Dear Sir or Madam: Mr [redacted] registered to use Job.com on 03/08/By registering on our site and submitting his profile information Mr [redacted] agreed to our terms of use in its entiretyAs of March 9th when Mr [redacted] contacted us his profile information has been removed from our database and he is no longer a member of Job.comI hope this information helps you with your investigationIf you have any further questions, please feel free to call me directly at [redacted] Sincerely [redacted] ***

Good Morning, In response to [redacted] complaint, Job.com would like to apologize for the poor experiences he encountered after leaving our site While a phone number is required to register for our free job searching services, every member is given the opportunity to opt-out from being contacted during the sign up process After looking in to [redacted] account we found that he was opted in to be contacted, however we immediately reached out to our partner who manages our outside call center to address the inappropriate and rude behavior exhibited by the representatives in this case The partner not only confirmed that [redacted] was in fact removed from their call list, but they also supplied the voice recording of the call where the call center representative professionally accepted [redacted] request to not be contacted moving forward Please trust that we take feedback such as this very seriously and conduct very thorough investigations to understand the reasons for the complaints, and take necessary action to come up with the best possible solution In regards to [redacted] inability to log in to his account, Job.com provides a "forgot password" link for members having trouble logging in We recommend to job seekers to utilize this functionality in the event they cannot access their account Thank You, [redacted]

[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted] Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted] Regards, [redacted]

Dear [redacted] , Thank you for providing us with more information regarding your job search experience While we cannot permanently delete your account for internal reasons, we have removed your email address and phone number from our system to prevent you from being contacted Once again, we are terribly sorry for this inconvenience and assure you that we are continually investigating this issue to prevent it from happening again in the future Sincerely, [redacted] ***

Dear [redacted] , We are very sorry to hear about the poor experience you've encountered after visiting our website We are in the process of reviewing your account in an attempt to reveal the root of this issue Please be assured that Job.com does not share any information with third parties without our user's consent In an effort to get to the bottom of this, we would like to ask that you share a bit more information to help with our investigation For example, have you visited and/or signed up with any other career site on or around the same time you signed up with Job.com? If so, what sites did you use? We're taking this complaint very seriously and would like to turn over every stone possible to ensure that something like this does not happen in the future We appreciate your cooperation and patience as we look to resolve this matter Sincerely, [redacted]

We appreciate the opportunity to respond and fully resolve this claimAs a
client-focused organization, we, at Job.com Resume Services, are focused on
providing those who utilize our services with the utmost in professional
caliber resume documents and associated support
servicesIn this trajectory,
we’re happy to ensure that *** escalated concern is addressed and
rectified in a timely manner
Within *** order, we show a steady stream of communication between the client as
well as the senior-level writer assigned to the account (***)The shorter
delays noted were principally in relation to our writer not receiving the
documentation and messaging notedFor example, the client noted submitting
revisions within a previous email but these revisions were not effectively
received on our side; consequentially, the writer was not in possession of the
required information
For example, on October 19th, the writer reached out and inquired about the status
of the projectOur writer, ***, noted that we did not receive any feedback -
as their past message as simply copy/pasted resume content into the body of an
email; consequentially, no comments/feedback were visibleWhen notified of the
issue, the writer instructed our writer, "I'm sorry I don't have enough
information to complete that sectionJust do the best you can."
Regarding the cover letter issue, this appears to be a problem associated with the
selection of the wrong service on the payment pageWe offer payment options
towards the top of our payment page, directly adjacent to one anotherOne is a
resume-only service ($99) and one is a resume and cover letter service ($99)
It appears the former was selected for this project
With the previous issues mentioned, we are absolutely committed towards ensuring all
of our clients leave our service with a positive outcome and net experience
With that focus, we have reached out to *** to offer a full refund and will
issue that immediately upon the client’s response
Again, we appreciate the opportunity to best serve our clients and look forward to
fully resolving the situationThank you!

Dear *** ***,
We are sincerely sorry for the negative experience you've had with our services. The issue you have encountered in regards to your email opt out requests appear to be an isolated one. While we were able to locate the records where
you requested to be opted out of our email services, our Customer Service Team took all appropriate steps to remove you from our system. Unfortunately, there was a technical issue on the backend that prevented our associates from seeing that you were still receiving job alerts despite the fact that they had submitted your email to be removed from all Job.com mail messages
Our System Administrator was able to fix the bug and officially remove you from our email list. Once again, we are sorry for the terrible inconvenience, but thank you for taking the time to voice your concerns. Moving forward we will be taking a more proactive approach to ensure that all of our processes are tied firmly together so that we can fulfill all job seeker unsubscribe requests without any complications
Sincerely,
*** ***

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***

We issued a refund! Add a Note | Close Window03/12/- 03: [ ]Ashley Flowers Hi Zachary, I just issued a creditYou should see this in your account in 3-business days.Thanks AshleyOn March at 12:52, Customer
Support wrote:Hi Zachary, I apologize for the inconvenience, I have sent your request for a refund over to upper management and I should have an answer by EOD today. If you would like to speak to me or have any questions my direct line is 540-200-8285.Thanks Ashey General03/12/- 03: [ ]Ashley Flowers Transaction Id: from 02/22/in the amount of $399.20was credited at Authorize.net.Reason: Per Brian give creditTransaction Record Updated.Account Status changed to Unqualified.Account rolled back to state prior to transaction 64935. Billing

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,*** ***

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Although I accept the insincere apology from the *** ***, I would like to point a few things out: My wife and I both requested my number be removed from the call listI am not sure that it has been removed since I received a call after filing this complaintI ultimately blocked the number from being able to call my phoneWith the proven dishonesty of this company, I do not doubt that they are still attempting to call meThe practice of "job.com" to sell my cell phone number to marketing companies demonstrates their legitimacyI never voluntarily elected to being called and hung up onTo simplify for ***, I answered the phone promptly (within or rings) and then heard a pause and a clickThis happened several timesAlthough this may "Not" be directly linked to job.com but a company they gave or sold my number to, I don't see how it could possibly be "my fault". Additionally, one of the numbers called and asked if I was planning to go back to schoolWhen I told them that I did not plan to go back within the next months, they hung up on meThere was not a "Have a nice day" or a "goodbye." They hung up on meWhile I am glad that they admit to having the recording in which I requested my number be removed, I wonder what was done of the recording of my wife requesting the sameFinding an earlier recording in which my requests were ignored would be much more relevant if they were actually looking to resolve their harassment issue
In regards to the change password optionI am perfectly aware of how to recover my passwordMaybe I was unclearI was already logged in to the site when I clicked to edit account infoIt then redirected me to a log in page that consistently rejected my log in informationTo clarify: I was already logged inI had already put my password inIt was already acceptedWhen I went to access my info, then it asked the password again and stayed locked on the pageI appreciate the explanation of how to recover my password, but this has no relevance to my issue since I already knew my password
As I said, I do accept the apology because I have already blocked their number from calling meThere is nothing they can do, but I would appreciate it if they would not sell my personal info to anymore third partiesThe resolution that I would like is to have my information removed from job.com and not have any more of my personal information sold or given to third partiesAgain, regardless of any small print or checked boxes, I would not like any further contact from job.com, any of its affiliates, subsidiaries, friends, associates, partners, or related companiesI would appreciate it if none of my information was passed on, sold, given, or used by job.comPlease allow this information to include, but not be limited to my phone number, email, and home address
Regards,
*** ***
Regards,
*** ***

We issued a refund!? ? Add a Note? |? Close Window03/12/- 03:? ? [ ]Ashley Flowers? ? Hi Zachary,? I just issued a creditYou should see this in your account in 3-business days.Thanks? AshleyOn March at 12:52, Customer
Support? wrote:Hi Zachary,? I apologize for the inconvenience, I have sent your request for a refund over to upper management and I should have an answer by EOD today.? If you would like to speak to me or have any questions my direct line is 540-200-8285.Thanks? Ashey? General03/12/- 03:? ? [ ]Ashley Flowers? ? Transaction Id: from 02/22/in the amount of $399.20was credited at Authorize.net.Reason: Per Brian give creditTransaction Record Updated.Account Status changed to Unqualified.Account rolled back to state prior to transaction 64935.? Billing

Good Morning,
 
In response to [redacted] complaint, Job.com would like to apologize for the poor experiences he encountered after leaving our site.  While a phone number is required to register for our free job searching services, every member is given the opportunity...

to opt-out from being contacted during the sign up process.  After looking in to [redacted] account we found that he was opted in to be contacted, however we immediately reached out to our partner who manages our outside call center to address the inappropriate and rude behavior exhibited by the representatives in this case.  The  partner not only confirmed that [redacted] was in fact removed from their call list, but they also supplied the voice recording of the call where the call center representative professionally accepted [redacted] request to not be contacted moving forward.  Please trust that we take feedback such as this very seriously and conduct very thorough investigations to understand the reasons for the complaints, and take necessary action to come up with the best possible solution.  In regards to [redacted] inability to log in to his account, Job.com provides a "forgot password" link for members having trouble logging in.  We recommend to job seekers to utilize this functionality in the event they cannot access their account.
 
Thank You,
[redacted]
[redacted]

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,
[redacted]

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
First, this was the only website that I applied for a job and it did not even give me an opportunity to submit a resume during the process. Secondly, I received at least three calls from untraceable numbers to whom the callers identified themselves as calling from job.com. They asked me about going back to school and I declined. I asked several of the schools about job.com, of course they didnt appear to know details of the site, but a few dud confirm other complaints from this site's victims. I called and sent several emails to job.com, prior to my Revdex.com complaint and never got any response. Its laughable that their response is referencing as if "it wasn't them?" They wont even delete your profile from their site. Job.com needs to be shut down!!!

Dear [redacted],
Thank you for providing us with more information regarding your job search experience.  While we cannot permanently delete your account for internal reasons, we have removed your email address and phone number from our system to prevent you from being contacted.  Once again, we are terribly sorry for this inconvenience and assure you that we are continually investigating this issue to prevent it from happening again in the future.
Sincerely,
[redacted]

Dear [redacted],
We are very sorry to hear about the poor experience you've encountered after visiting our website.  We are in the process of reviewing your account in an attempt to reveal the root of this issue.  Please be assured that Job.com does not share any...

information with third parties without our user's consent.  In an effort to get to the bottom of this, we would like to ask that you share a bit more information to help with our investigation.  For example, have you visited and/or signed up with any other career site on or around the same time you signed up with Job.com?  If so, what sites did you use?
We're taking this complaint very seriously and would like to turn over every stone possible to ensure that something like this does not happen in the future.  We appreciate your cooperation and patience as we look to resolve this matter.
Sincerely,
[redacted]

Dear Sir or Madam: Mr. [redacted] registered to use Job.com on 03/08/2015 . By registering on our site and submitting his profile information Mr. [redacted] agreed to our terms of use in its entirety. As of March 9th when Mr. [redacted] contacted us his profile information...

has been removed from our database and he is no longer a member of Job.com. I hope this information helps you with your investigation. If you have any further questions, please feel free to call me directly at [redacted] Sincerely [redacted]

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].
Regards,
[redacted]