Jobfinders

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: My refund has not been issued It was not my understanding of satisfaction only on the first reading I did not understand the advertisement then A good company should stand behind their word and have customer service that leaves the customer happy That fact that they would say such about me, that an expert told them in April, that I use various sites and try get my money back is a total disgrace That indeed breaks confidentialityI Well had left that advisor a poor review, as they were totally inaccurate, only to find it deleted within a day In fact, everyone I had gone later to try review to let others know they were inaccurate for me, the low star ratings were deleted I have asked for money back from another company who did scam me, Just like you have This company takes 50% of whatever is spent with the advisor I believe it to be fair to ask for kasambas 50% regarding my account and I will consider the other a loss In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Dear Sir or Madam:LivePerson terms of us are accessible to all customers via our website at www.liveperson.com and more specifically here: http://www.liveperson.com/policies/license-agreement (section 3)where it describes the renewal termsThe pricing offered online is available to all customers who contact customer service to request the change and accept the new terms.Please feel free to contact customer service 24/to request a change to the pricing for your account.Thank you

At this time, I have been contacted directly by PrestoExperts Incregarding complaint ID [redacted] , however my complaint has NOT been resolved because: they claim they cannot find my account and I agree because I never set up an account with themI do, however, have a bank statement showing that they deducted money from my bank accountThe have not refunded the charge they made, nor have they requested a copy of my statement, and it is becoming obvious that this is a stalling tactic and that perhaps they have no intention of refunding my moneyThey have not contacted me at the phone number I gave them in response to the request made by their security manager on or about August **, 2015, in order to speak directly with me about my complaintOn August **, 2015, I sent a another message, acknowledged by an automatic e-mail reply systemthat it had been ten days since I provided the contact phone number and that I had not heard from anyone with their companyAs of this afternoon, I still have not heard from the company.[Your Answer Here] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Dear Sir or Madam,LivePerson's Small Business Director has contacted the customer directly to discuss this complaint and arrange for a refund; therefore, this matter is closed.Thank you

At this time, I have been contacted directly by PrestoExperts Incregarding complaint ID [redacted] , however my complaint has NOT been resolved because: [Your Answer Here] Hello, The company has answered my refund e-mailI've sent them the files to provide them with some proof Please let me know if you would like to see thisIt took them a while to respond so I am hoping it won't take too long this timeBest Regards, [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

LivePerson made attempts to reach the customer several timesThe 12-month contract term and pricing is visible to each customer during the registration process (see images below).We confirmed the account is cancelled

We do not accept their responseI would like to let people know about this company about how they treat their customer

Dear Sir or Madam,Unfortunately, LivePerson has exhausted all remedies available regarding this customer's requestIt was decided that this customer's account is not eligible for a refund for reasons previously explained in responses from LivePerson that cite terms the customer agreed to regarding this complaint #.Thanks,

Dear Sir or Madam: [redacted] received a complaint regarding [redacted] (ID # [redacted] ) [redacted] is an active customer of [redacted] and contacts her preferred psychic through our Spirituality and Religion online expert servicesAccording to her complaint, [redacted] is disputing all charges that she has incurred for communications with expert(s) because of the billing mechanismSince [redacted] is still actively using our services, our customer service team is willing to offer a one-time refund of $to resolve her concerns: We note the following facts regarding our Spirituality and Religion online expert services: 1) The Terms of Use that apply to such service clearly states that all experts are independent of [redacted] and [redacted] is not responsible or liable for, and does not warrant or ensure that, any advice or recommendations offered by any expert is correct or accurate or will satisfy the member’s requirements For more information please find the Member Terms and Conditions at the following: [redacted] 2) It should be noted that even though [redacted] disclaims any liability or responsibility for communications between our customers and the psychics, [redacted] does, on occasion, offer refunds on a case-by-case basis to its customers for charges incurred via [redacted] ’s Spirituality and Religion expert servicesMore information regarding our refund process is included at: [redacted]

Dear *** ***,Regarding complaint # *** the customer complained a few times in April/May requesting a refund, and brought up the 100% guarantee (see ***)Our support agent, Coral, explained our guarantee applies to the first session only
Since then we have not had a refund request from her, until last Sunday.We were notified from an expert back in April that she uses various psychic sites and asks for refunds*** *** agreed to LivePerson Terms of UseAlthough *** *** submitted her request for a refund, LivePerson reserves the right to offer refunds on a case-by-case basis as stated in our refund policy The experts are independent of LivePerson and LivePerson is not responsible or liable for advice or recommendations given to customers.Best regards,

The account was closed on 4/**/and the screen name was ***The URL provided is no longer activeThanks,

Dear Sir or Madam: In regards to complaint # *** from *** ***, according to LivePerson leadership team for small business accounts the pricing
offered online is available to all customers who contact customer service to request the change and accept the new terms*** *** did not reach out to make such request. The new pricing was initiated in September/October; therefore, a refund for a year would not be a approvedBut, our customer service team is willing to offer a one-time discount to help resolve the concerns *** *** may contact customer service and speak with an account manager via chat anytime Thank you,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*

Thank you for reaching out, *** *** I have contacted the Director of Small Business accounts and determined that the account owner submitted the cancellation in May and it has been processed The account is currently in the day cancellation period; therefore, charges will continue until August ***, according to LivePerson's EULA found here: *** Please let me know if there is anything further needed and/or if I need to provide this response directly to the Revdex.com website

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Thank you for your response I did not agree to have my info shared between people, therefore I believe that should make any agreement in void Previous statements shared have proven that confidentiality has been compromised I have been very unsatisfied with this company and their integrityI have been promised many things and believed there to be a satisfaction guaranteeI am kindly asking for a refund in association with my account Thank you.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Our account was supposed to be closed on March **, It was via email and attached is a text version of the emailHere is also a copy of the email sent:*** *** *** *** ***
*** *** *** *** *** *** **
*** *** *** ***
*** *** *** *** **
*** ***
* *** *** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:At this time, I have not been contacted by PrestoExperts Inc. regarding complaint ID ***.Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]