Joe Cannata Floor Scraping (Ford Street)

December 20, 2014Response to Revdex.comComplain ID: [redacted] by [redacted] Dear [redacted] The following isour response to Ms [redacted] 's complaint ID# [redacted] :Complaint: No repairs to things we broke.Answer: We are not aware of things we broke and do not know what she meansWe do not enter atenant's apartment once they move in unless we do repairsAgain, we are notclear what this means.Complaint: Roach and bed bug infestation.Answer: We respond to all complaints about bugsWe already treated this apartment and theentire building before and after this complaintMs [redacted] insisted there werebugs yet our exterminator could not locate anyMs [redacted] was unable to showhim any as wellMs [redacted] called the Health DepartmentTheir response isattachedAs you can see, the inspector Tom Sterling could not find live bugs.This upset Ms [redacted] so she requested to speak to a supervisorThe supervisoragreed with the inspector that there was nothing that could be doneAlsoattached is a statement from our professional exterminatorTo appease Ms[redacted] we did add numerous bug traps to her apartmentShe tended to throw themaway prematurely.Complaint: Broken window.Answer: This is quite interesting because this is our only building with old casement stylewindowsPrior to her moving in we had contracted to replace ALL windows in herapartment with new vinyl, double insulated double hung windowsThe installersremoved the old windows and installed new onesOne window shipped was thewrong sizeThe installers had to reinstall the casement window and make itwork temporarily while the correct size was obtainedThis took about a week orten days.Compliant: Breready door.Answer: Her apartment had new locks installed that included a dead boltand door handle lockThe door jam near the handle is wornHowever thedeadbolt secures deeply into a metal frameAs we tell all tenants, thedeadbolt is the best lock to useShe agreed when she moved inIam not sure why this complain is listedBy the way, my new door at my housefrom Champion is a deadbolt only system.Additional comments: She mentions that we never responded to herActually, we respondedquite often to her incessant text messages and phone callsUnfortunately sheturned violent and threatening in her messages to the point that we took themessages to Deer Park policeThey instructed us to no longer respond to hermessages and they were going to warn her that if she sent another threateningmessage that she would be arrestedHer messages and phone calls stopped untilshe moved out.Response to settlement request: Ms [redacted] broke her lease and therefore forfeited herdeposit

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me.
Regards,
*** ***

Please see attached response.[redacted]
[redacted]
[redacted][email protected] August 24, 2015 towneproperties.com[redacted] Cincinnati Revdex.com Marketplace Resource Consultant 1 East 4"St., Suite 600 Cincinnati, OH 45202Re: [redacted], ID #[redacted]Dear [redacted]:Our District Manager spoke directly with Mr. [redacted] regarding the issues in the complaint. It was explained that Towne Properties only began managing the Association in December 2014 and was not involved before this date.It was also communicated to [redacted] that our District Manager has made contact with [redacted], the current Developer and Board of Directors for the Association. They have committed to taking action on the maintenance issues mentioned in the complaint as soon as possible.[redacted] stated he would rescind the complaint against Towne Properties,however he was informed that we would respond to the complaint and he could respond accordingly.Sincerely,Derek J. W[redacted] Vice President[redacted]
[redacted]
[redacted]
[redacted] *

Good afternoon,I was contacted by the company I made my complaint about and we were able to reach an agreement. Please remove my complaint. Thanks!-[redacted]

I appreciate the phone call and hope you guys make the changes needed. If funding does not become available and the changes aren't made, I hope it is fair to expect a refund. Thanks.[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  I, [redacted], have an original document along with photocopies of the placard from Towne Properties that was placed on my front door handle dated 4/7/17. It states, "I came out & checked & cleared all gutters & downspouts. Cut & raised the front underground line to ensure proper flow." I'd be more than willing to send you a copy of this should you deem it necessary for this case. However, Towne Properties failed to affix the gutter to my roof which is an article listed in my original complaint. I would urge Towne Properties to come and take their own photos of the gutter in question to prove my point.As far as the painting is concerned, this item has become secondary in nature. All residents have suffered through the aesthetic and structural decay of the units in [redacted] because of the lack of pro-activity on Towne Properties' part. I also fail to understand why our board president has the ability to publish a memo stating most units have been painted, only to have it be a falsehood. Please advise at your earliest convenience.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please...

contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted] I have been in contact with the VP and they are working to resolve my complaint.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Business contacted Revdex.com on 6-9-16 and indicated that the property was sold approximately 6 weeks ago and no longer have any authority over this property. The property was sold to Towne Properties.

In response to the attached complaint, please be advised that we have promptly reimbursed Ms. [redacted] the $1,115 that was erroneously withdrawn from her account via an ACH withdrawal by our bank [redacted].  We contacted [redacted] to find out how this could have occurred and they do not have an...

answer.  This is the only incident of its kind that we have ever experienced.    I apologize for any inconvenience that this may have caused Ms. [redacted] and assure you that we have made every effort to ensure that it will not reoccur.     Should you have any further questions, please feel free to contact me.

Good Afternoon [redacted] I am following up with you is in regards to your letter to the Revdex.com dated...

03/07/2016.  As you are aware Towne Properties now manages Compton Groves and had no knowledge of your prior repairs issues that had not been completed with BRG, LLC.  In an effort to make sure you are happy and that your repairs are completed I am following up with an email, I have attached the service request and photos showing that your ceiling repairs, Carpet Cleaning and exterminating concerns have been completed.  It is our goal to make sure your time here at Compton Groves is pleasant and that your request are completed in a timely manner, with exterminating for the spiders if you would like we can put you on the Friday rotation please let us know.  I hope we have addressed all your concerns and if you should have anymore please feel free to contact me at my office

To whom it may Concern, ID of [redacted] This is in response to a complaint filed by [redacted], previous address was [redacted] In his complaint [redacted] states that he had an issue with bed bugs, no other apartment in this unit had a problem and our pest...

control person checked and treated [redacted]’s apartment and is confident that [redacted] or one his guest brought them into his unit. I have no idea if [redacted] had to dispose of his furniture, the fact is [redacted] left his unit with zero notice; I will include a copy of his Notice to Vacate, dated 3/31/2015, the same date he moved out.  We didn’t know he had moved out until he dropped off his keys the same day he turned in his Notice to Vacate. I as the Community Manager inspect every unit when a resident moves out and I didn’t see any evidence of bed bugs during this inspection. [redacted] also complained about mold and as he mentioned in his complaint I had his unit inspected by [redacted] [redacted], for mold, and his unit received a clean report. I also check units for mold or signs of leaks during my move-out inspections and I didn’t see mold present or signs of leaks. [redacted] states he cleaned the carpets before he moved out, I am including photographs I took during my inspection and they will show large blue stains in the dining area as well as large dark stains and debris scattered on the carpet in the living room. I am not inclined to remove the charges for the reasons and facts stated in this letter.                                         ...⇄ Stephen A. S[redacted] Community Manager Harper’s Point Apartments

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] The health department came out while I wasn’t there and said everything should be ok now. So I believe most of everything has been completed with the exception of spraying for spiders and patching up some drywall.

April 26, 2017 Towne[redacted] PropertiesCincinnati Revdex.com at The MonasteryMarketplace Resource Consultant 1055 St. Paul Place1 East 4th Street, Suite 600 Cincinnati, OH 45202Cincinnati, OH 45202 ### ### #### tel  ### ### ####...

fax  [redacted]  towneproperties.com Dear [redacted]:The following is in response to your letter of 4/22/17 with reference to Case # [redacted] for [redacted].The street light that [redacted] has referred to in his complaint is along the main road and is owned and operated by [redacted]. We have submitted the burned out street light to [redacted] for repair. However, we are at their mercy as to when they will get out there and do the repairs.Since this is [redacted] owned street light it is not under the Association's control other than submitting the work order. It is up to [redacted] when they repair it. We will resubmit it again and ask if they will expedite the repair.I hope this answers your questions. Should you have any others please feel free to contact me.Sincerely,Derek W.Vice President[redacted]cc: Annabel W.-Towne Properties

I have tried to contact [redacted] in regards to this complaint however his phone has been disconnected and he has not responded to my email. I am a little confused in regards to the complaint itself. He does currently reside at Stone Lodge Apartments. [redacted] is often extremely late on his rent....

When you pay after the 6th of the month we issue a late fee of $75.00. If he used to live at Indian Lookout Apartments that is a past apartment and has nothing to do with his apartment here at Stone Lodge. If he pays late he will get a late fee like everyone else. So he will still be responsible for his late fee for February as well as for March since he has not paid that rent either.

We are in receipt of your letter dated 4/10/16
with regard to Case No. [redacted] Ms. [redacted]. We have reviewed the concerns
submitted by Ms. [redacted] on April 19th regarding the documents related
to the refinancing of her home at [redacted]We contacted the company
who...

provides the documents and it is evident a problem occurred because Ms.
[redacted] was under the impression it was a rush delivery request on the order that
was placed on April 8th. A rush order is normally completed within
24 hours after the request. The mortgage company requested normal delivery
which is done within 8 to 9 business day timeframe. All items ordered were sent
to Ms. [redacted] on April 21st,In addition, our office provided additional information as it was requested.We have spoken with Ms. [redacted] and she believes she now has all
information required for the refinance of her property. Should you have any
further questions, please feel free to contact us.[redacted]Vice President

See attached documentTowne Properties Dayton District Office 6540 Centerville Business Parkway Centerville, OH 45459937 222 2550 te| November 16, 2015 937 222 2552 [email protected] towneproperties.comRevdex.com Servicing Southern Ohio, Northern Kentucky, Southeast Indiana Attention: [redacted]...

[redacted]1 E. 4th, Suite 600Cincinnati, OH 45202Dear [redacted],This letter is in response to the concern that [redacted] submitted on 10/29/2015, ID number [redacted].The status letter indicates the balance on the homeowner’s account at the time the status letter is completed.The capital contribution is for new unit or a resale on a property. The capital contribution is indicated in the Declaration of Covenants, conditions, Restrictions and Assessments for Villages of Pheasant Ridge, Article VIII Section 8.01 and the Second Amendment to Article VIII Section 8.02. Villages of Pheasant Ridge Homeowners Association are a rare community that charges the capital contribution for a resale on a unit.It’s unfortunate that the buyer was not informed of the capital contribution prior to closing. The seller and/or the seller’s agent should have been aware of the declarations.Respectfully yours,Jeff B[redacted]District Manager Towne Properties Dayton District OfficeGreat Places to Live, Work, Shop & Play

In response to your letter of 6/1/2016 with
reference to Case #[redacted] for [redacted], I've attached a copy of the
canceled check showing that [redacted] was paid in full by Ivy Ridge as she
requested. I have also included the invoice that shows her unit number and
service details and a...

copy of the letter George [redacted] (Regional Vice President
of the Northern Kentucky Office) sent to her attorney [redacted] last month
outlining the details of the incident that occurred at Ms. [redacted] place. The
letter outlines the removal of the [redacted] invoice and the charges that
are owed by Ms. [redacted]. Ms. [redacted] authorized Casey Howard to enter her unit on
her behalf to do complete maintenance that was her responsibility and not the
Association's. The Association has also reviewed this situation and agrees that
Ms. [redacted] owes the $917.38 not the Association.Towne Properties feels they acted responsibly
and followed up several times with Ms. [redacted] with regards to this matter.With regards to her leasing her unit with Ms.
[redacted], this was outside of Towne's responsibilities and we had nothing
to do with leasing her unit and that was an agreement between Ms. [redacted] and
Ms. [redacted].Should
you have any further questions, please feel free to contact me.
[redacted]Vice President

April 20, 2017 Towne[redacted] PropertiesCincinnati Revdex.com at The MonasteryMarketplace Resource Consultant 1055 St. Paul Place1 East 4th Street, Suite 600 Cincinnati, OH 45202Cincinnati, OH 45202 [redacted] tel  [redacted] fax  [redacted]  towneproperties.comDear [redacted]:The following is in response to your letter of 4/14/17 with reference to Case #[redacted] for [redacted].Our maintenance personnel went back out and met with [redacted] again on his gutter issue. Our maintenance personnel explained to him that the gutters on his building are sloped to direct storm water a certain direction and there was no malfunction with them nor were they loose. According to our personnel everything is functioning properly and [redacted] now understands that.With regards to the painting of his unit, this is going to be done this year, and is scheduled by the Board of Directors, not Towne Properties.I hope this answers your questions. Should you have any others please feel free to contact me.Sincerely, Derek W.Vice PresidentDJW: pjscc: Annabel W.- Towne Properties