Joe Machens Nissan

Complaint: [redacted] I am rejecting this response because: We are surprised at how easy it is for the Revdex.com to get a response as the dealership has not answered our emails and we have no return calls from [redacted] ***The issue we have with the dealership is that they concealed the service record on this vehicle from us during the saleWe specifically asked for it and was told no repairs had been performed on the vehicle as it only had milesThey produced a Carfax report which was clean only because they did not report the repairs to CarfaxWe started having trouble with the transmission and learned that the repairs "attempted" at Machens were not done correctly and that the entire engine harness had been replaced along with the brake actuator and the horn relayall this on a new vehicleThe faulty repair done at Machens has potentially damaged the cam shaft according to the Dealership in Texas who worked to reinstall the sensor Machens did not install correctlyWe would have never purchased the vehicle knowing this and want our money backincluding our travel expenses and taxes paidWe feel this is fair as they defrauded us into buying this vehicle by with holding material information concerning this sale.We asked for a refund and received a response from [redacted] that he would do thatBut have not been able to finalize that deal as he did not respond to our follow up emails to discuss how to get the vehicle back to Missouri from TexasI guess he wants me to drive this defective vehicle back and I can't do thatWe have not driven the vehicle since we had this problem with the Transmission locking upWe would be happy to hear from [redacted] to finalize this refund but we are not able to get through to do soThe ball has been in their court and would be glad to discuss this with him Sincerely, [redacted] ***

Initial Business Response / [redacted] (1000, 7, 2015/08/17) */ I emailed customer and asked him to take it to a local glass company and get me a estimate and have them call to have it repaired, being he does not live in Columbia, it would be easier to have it done locally where he lives

To whom it may concern, One of our sales managers, [redacted] , has spoke with Mrs [redacted] as of the morning of January 4th The tracking number for the title delivery was given to Mrs [redacted] by our title clerk Our sales manager [redacted] looked into the referral check The sales person did promise Mrs [redacted] the money The sales person did not follow the proper process to ensure the referral would be paid However, we are sending a check to Mrs [redacted] based on ***'s conversation with Mrs [redacted] and his findings That should arrive to Mrs [redacted] sometime next week via regular mail Any other issues or questions, please let me know Sincerely, [redacted] ***General Manager Joe Machens Nissan

Check was written for #*** 06/05/and has cleared the bankCredit card refund on 06/12/ rec ***Credit card refund on 06/12/ rec ***So she has her money

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

[redacted] we would be more than fair with you if you wanted to trade out of the maximai understand that you have lost confidence in the car and we will do our best to give you some trade in assistance for another carLet me know your thoughtsyou can also send me a email direct at [redacted] @machens.com or contact me at one of the stores

Ms [redacted] title was ready we had to wait on the lien release from the bank where Joe Machens Chrysler Dodge Jeep and Ram purchased the vehicle The release finally came in from the bank Jan 31, We attached a late fee check for the Department of Revenue We are truly sorry for the delay The title and lien release are ready to be picked up at our storeThe sales manager will be calling Ms [redacted] advising it is ready Sincerely, [redacted]

We have offered everything that we can at this timeThe customer drove the car over a year with no issuesWe are willing to do repairs at internal cost if customer wants

We offer to buy the vehicle back from the customerThey needed to get the Xterra titledThey have since changed direction since the vehicle was fixed by NissanThe vehicle only has miles on it and is under factory warrantyOur dealership had not had the vehicle in our shop on the same repairThe vehicle was running fine when the customer took delivery in missouriThe customer lives in Texas and was very happy when they took delivery of the XterraWe follow up with the dealership in Texas that performed the repair and issue had been fixed Thanks [redacted] ***General Manager

Complaint: ***
I am rejecting this response because:
I did not mean to accept the responseThe company lied I
think they sold me the car knowing the transmission was badThey have not tried everything they canThey haven’t even tried to work with me or even contact me about the situationI brought it up to them and they didn’t seem to careI am not happy with the response from the business
Sincerely,
*** ***

January 21, 2017Joe Machens Nissan *** *** *** *** ** ***Revdex.com Attn: *** ***RE: Complaint No*** (*** ***)Dear Ms***,This letter is in response to your email sent on January 20, regarding a complaint submitted by *** ***Our
records indicate that this issue has already been handledOur store backed out the loan and returned the customer their money.Please let us know if we can be of any additional assistance.Sincerely,*** *** General Manager Joe Machens Nissan *** *** *** *** ** ***

Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** *** yes I did receive the money back only after I made the complaintI don’t know what it took them months to return my money when they knew the deal was returned on 2/16/

Initial Business Response /* (1000, 13, 2016/02/09) */
We bought back the unit from the customerThe customer is happyThank you

Complaint: ***
I am rejecting this response because:
The vehicle is not safe to transport my family due to the airbag malfunctioning and the car needs to be replaced.
Sincerely,
*** ***

The consumers car has been repaired at no cost to the consumerThe consumer was provided with a vehicle to drive during the repairsThe repairs have been completed and operating as designedthe vehicle has been returned to the consumerRespectfully, *** ***

Complaint: ***
I am
rejecting this response because:***,My family and I have been loyal customers and purchased cars from Joe Machens Nissan over the course of yearsWe have also referred several customers to Joe Machens Nissan who have purchased many vehiclesOur Nissan Maxima that we purchased new from Joe Machens Nissan is under the manufacturer's warranty because of the miles and age of the vehicleAs for providing me with transportation, that is what any dealership would do for a vehicle malfunction under warrantyThis vehicle has been in and out of Joe Machens Nissan Service Center too many times for issues covered under warrantyPlease provide my family and I with a safe and reliable vehicle comparable to our Nissan MaximaThank you in advance.
Sincerely,
*** ***

Initial Business Response /* (1000, 7, 2015/04/29) */
Ms. [redacted] purchased her vehicle on 10/17/2014, at that time it had 110,000 miles on it. She returned to our dealership 1/21/2015 for her free oil change mileage at that time was 116,544. Our service advisor at that time did inform Ms....

[redacted] she would need to replace her front brakes, she delcined to have them repaired. Brakes pad are considered a "wearable" item not covered by any warranty.
If you have any further questions please do not hesitate to contact me
Thank you,
[redacted]

Initial Business Response /* (1000, 6, 2016/01/14) */

Initial Business Response /* (1000, 7, 2015/08/17) */
I emailed customer and asked him to take it to a local glass company and get me a estimate and have them call to have it repaired, being he does not live in Columbia, it would be easier to have it done locally where he lives.

[redacted] we would be more than fair with you if you wanted to trade out of the maxima. I understand that you have lost confidence in the car and we will do our best to give you some trade in assistance for another car. Let me know your thoughts. you can also send me a email direct at [redacted]@machens.com or contact me at one of the stores.