Re: Complaint # [redacted] , Linda Keith Light Dear Sir/ Madam: Thank you for taking the time to forward [redacted] concerns with respect to her subscription service with Midwest Periodicals After reviewing [redacted] letter in which she expressed her concerns of having yet to receive all of her magazines even though she paid off her balance early and the notations on her account in our office; it was apparent that there had been a misunderstandingWe wanted to resolve this misunderstanding as quickly as possible therefore we contacted [redacted] directly [redacted] , the supervisor in our customer service department had the pleasure of speaking with [redacted] on June [redacted] stated that she had only received magazines thus far and nothing more and was worried that perhaps she wouldn’t receive any others [redacted] explained to [redacted] that at the beginning of the service it can take up to days for her first issues to arrive depending on how often the magazine is publishedAny weekly magazines would arrive first then her monthly publicationsIf she had any magazines that were published six or four times a year on her order, they may take a little longer [redacted] assured [redacted] that she would receive all of her magazines as promised and if she had any further concerns to contact her directly [redacted] indicated that she was satisfied with this and will keep her service as it is I want to thank [redacted] for allowing us the opportunity to rectify this matter as well as your office for offering a platform in which this can be done Very truly yours, Jessica R [redacted] Director of Customer Service & Quality Assurance
Re: Complaint # [redacted] , [redacted] Dear Sir/ Madam:Thank you for taking the time to forward Ms [redacted] ’s information regarding her subscription service with Midwest Periodicals.I have reviewed our files, which indicate that Ms [redacted] was contacted by our sales division and agreed to purchase this magazine service on August 6, The details of the subscription agreement were presented at length both verbally and in writingWith Ms [redacted] ’s continued acceptance, her final service agreement confirmation letter was sent the following dayThe letter restated the magazine titles, the number of issues for each magazine, her monthly payment plan, and the total sales price.Our records further indicate that on April 23, 2015, Ms [redacted] contacted our customer service department and expressed her dissatisfaction with her service because she was not receiving the magazines that she selected and never received the “welcome packet” with her confirmation letter and magazine switch listOur representative advised Ms [redacted] that she would resend the packet of information and in an effort to promote customer goodwill she deferred billing so Ms [redacted] would not have a payment due until JulyFurthermore, our representative made adjustments that lowered Ms [redacted] ’s payment going forward as our way of apologizing for her frustrationMs [redacted] indicated that this was reasonable and acceptable at that time.In December of 2015, we were not able to process Ms [redacted] ’s monthly payment from her credit card on file as it came back in a “decline” statusWe made several attempts to contact Ms [redacted] directly to advise her of this matter and offer our assistance in setting up alternate payment arrangements; unfortunately, we were unable to reach herSubsequently, on May 5, 2016, Ms [redacted] ’s account was transferred to another office for further handlingWe are disappointed to learn of Ms [redacted] ’s continued concerns pertaining to magazine servicePlease be advised that upon receipt of this information, Ms [redacted] ’s account was returned back to our office and is now canceledBe assured that Ms [redacted] has no further financial obligation as we have relinquished the remaining balance and we will not contact her again Very truly yours,Jessica [redacted] Director of Compliance & New Projects us why here
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me
Re: Complaint # [redacted] , [redacted] Dear Sir/ Madam: Thank you for taking the time to forward Mr***’s information regarding his subscription service with Midwest PeriodicalsIn reviewing our files and the information as provided by Mr [redacted] to your office, it is clear that Mr*** purchased his magazine subscription from Midwest Periodicals on March 31, Approximately seven days later Mr [redacted] was sent a written confirmation letter that provided all of the material terms and conditions of his subscription agreement, including the number of magazines he would receive, the term of each title, and the total cost of the subscription packageThis account was assigned order reference number [redacted] and we show that it was canceled on July 7, at the request of Mrs***Be assured that Mr [redacted] has no further financial obligation to our company and we will not contact him againPlease be advised that although the cancellation is effective as of July 7, Mr [redacted] may continue to receive some of his magazines for their full term of serviceAgain, Mr [redacted] has no obligation to pay for any issues he may continue to receiveVery truly yours, Jessica [redacted] Director of Compliance & New Projects
Re: Complaint # [redacted] Dear Sir/ Madam: Thank you for taking the time to forward [redacted] information regarding his subscription service with Midwest Periodicals I have reviewed our files, which indicate that Mr [redacted] was contacted by our sales division and agreed to purchase this subscription service on May 16, The details of the subscription agreement were presented at length both verbally and in writingWith Mr [redacted] ’s continued acceptance, his final service agreement confirmation letter was sent the following dayThe letter restated the magazine titles, the number of issues for each magazine, his monthly payment plan, the total sales price, as well as the 60-day period in which he could expect to receive his first issues Our records further indicate that on June 19, we received notification that [redacted] credit card was in a decline statusA representative from our billing department contacted Mr [redacted] to advise him of this matter, and after clarifying a few misunderstandings for Mr [redacted] , he said he would call back and bring his account currentOn June 21, Mr [redacted] spoke with another representative from our office and was adamant on cancelling his serviceWe honored his request and canceled his account reference number [redacted] that dayIn addition, a refund was issued back to [redacted] credit card for the initial payment he made at the time of sale Be assured that Mr [redacted] has no financial obligation to Midwest Periodicals and we will not contact him again Very truly yours, Jessica Richards Director of Compliance
Re: Complaint [redacted] A [redacted] Schow Dear Sir/ Madam: Thank you for taking the time to forward *** Schow’s concerns regarding his subscription service with Midwest Periodicals. I have reviewed our files, which indicate that Mr. Schow was contacted by a representative... from our sales division and agreed to purchase this subscription service on April 24, 2017. The details of the subscription agreement were presented at length both verbally and in writing. With Mr. Schow’s continued acceptance, his final service agreement confirmation letter was sent the following day. The letter restated the magazine titles, the number of issues for each magazine, his monthly payment plan, and the total sales price. We are disappointed to learn of Mr. Schow’s desire to cancel his service and offer our apologies for any misunderstandings. Please be advised that we have honored Mr. Schow’s request and canceled his account reference number [redacted] In addition, a refund has been issued back to Mr. Schow’s credit card for the initial payment he made at the time of sale. Furthermore, Mr. Schow has been added to our internal “Do Not Call” list for future promotions. Very truly yours, J [redacted] Richards Director of Compliance
Re: Case # [redacted] , [redacted] Dear Sir/ Madam: Thank you for taking the time to forward Mr [redacted] ’s information and concerns pertaining to his subscription service with Midwest PeriodicalsIn reviewing our files and the information as provided by Mr [redacted] to your office, it is clear that Mr [redacted] purchased his magazine subscription from Midwest Periodicals on December 15, Approximately seven days later Mr [redacted] was sent a written confirmation letter that provided all of the material terms and conditions of his subscription agreement, including the number of magazines he would receive, the term of each title, and the total cost of the subscription packageThis account was assigned order reference number [redacted] and was canceled on May 24, by Mrs [redacted] Our records do not show evidence of any additional accounts for Mr [redacted] sold by Midwest PeriodicalsFurthermore, the account number [redacted] Mr [redacted] referenced in his complaint does not bring up an account in our filesThis leads me to believe that perhaps Mr [redacted] has entered into another subscription agreement with another company in which we have no affiliation and obviously, we cannot speak to an account that was sold by another companyIt is certainly not our intention to continue a service unwanted by any of our customers; therefore, we canceled Mr [redacted] ’s Midwest Periodical account as requested on May 24, A refund has been issued back to Mr [redacted] ’s credit card for the payment that was billed on May 15thBe assured that Mr [redacted] has no further obligation and we will not contact him again Very truly yours, Jessica [redacted] Director of Compliance & New Projects
Re: Complaint # [redacted] , [redacted] Dear Sir/ Madam:Thank you for taking the time to forward Mr [redacted] ’s concerns pertaining to his subscription service with Midwest Periodicals.I have reviewed our files, which indicate that Mr [redacted] was contacted by our sales division and agreed to purchase this subscription service on September 28, The details of the subscription agreement were presented at length bot vernally and in writingMr [redacted] was given many opportunities during the sales and tape recorded verification process to ask questions or decline the serviceInstead, Mr [redacted] agreed to the material terms and conditionsWith Mr [redacted] ’s continued acceptance, his final service agreement conformation letter was sent the following dayThe letter restated the magazine titles, the number of issues for each magazine, his monthly payment plan, and the total sales price.Our records further indicate that we received a call through our customer service line on November by a woman whom identified herself as calling on behalf of Mr [redacted] Our representative advised the caller that we would need Mr [redacted] ’s permission to speak with someone about his account on his behalfThe caller informed our representative that she would have Mr [redacted] call backWe never heard back from Mr [redacted] until now.Please be advised that upon receipt of this complaint Mr [redacted] ’s account reference number [redacted] was canceledBe assured that Mr [redacted] has no further financial obligation to Midwest Periodicals and we will not contact him again Very truly yours,Jessica [redacted] Director of Compliance & New Projects us why here
Re: Complaint # ***, *** * ***
Dear Sir/
Madam:
Light",sans-serif>Thank you for
taking the time to forward Mr***’s information regarding his subscription
service with Midwest Periodicals
I have
reviewed our files, which indicate that Mr*** was contacted by a
representative from our sales division and agreed to purchase this magazine service
on October 28, The details of the subscription agreement were presented at
length both verbally and in writingMr*** was given many opportunities
during the sales and tape-recorded verification process to ask questions or
decline the serviceInstead, Mr*** accepted the materials terms and
conditions and agreed to make all of the payments called for by the
subscription agreement
With Mr
***’s continued acceptance, his final service agreement confirmation letter
was sent the following dayThe letter restated the magazine titles, the number
of issues for each magazine, his monthly payment plan, and the total sales
priceBecause we did not hear back from him, we relied on his earlier statements
and trusted he would honor his commitment to the agreementIn good faith, we
honored our commitment to Mr*** and purchased his magazine selections with
the publishers in advance for the magazines he had accepted
On November
28, 2015, we received notification that Mr***’s credit card was in a decline
status when we were not able to process his monthly paymentOn December 14, a
representative from our billing department contacted Mr*** to make
alternate payment arrangementsOur records show that Mr*** provided a new
credit card number and authorized payments to be debited from his account beginning
on the 17th of December- recording file # ***
We are disappointed
to learn that Mr***’s concerns have not been resolved to his satisfaction
It is certainly not our intention to continue a service unwanted by Mr***;
accordingly, his account reference number *** has been cancelled and all
future payments have been voided from our systemFurthermore, a refund has
been issued back to Mr***’s credit card for the last two payments he made
Please allow up to seven business days for the monies to post back to his credit
cardBe assured that Mr*** has no further financial obligation and we
will not contact him again
I trust that
this resolves all items related to this matter and they are to Mr***’s
satisfaction
Very truly
yours,
Jessica
***
Director of
Compliance & New Projects
Re:
Complaint # ***, *** * ***
Light",sans-serif>Dear Sir/
Madam:
Thank you
for taking the time to forward *** ***’s concerns pertaining to her
subscription service with Midwest Periodicals
I have
reviewed our files, which indicate that *** *** was contacted by a
representative from our sales division and agreed to purchase this subscription
service on April 14, Our records further indicate that *** *** called
our customer service department on April 23, and canceled her orderUpon
cancellation a refund was issued back to *** ***’s credit card for the
payment she made at the time of sale
I feel it
necessary to mention that on the morning of April 23rd we
experienced some technical difficulties with our telephone carrier which
subsequently disabled our phone lines for roughly an hourPlease convey our
apologies to *** *** if she was not able to get through to us during this
timeHowever, be assured that *** ***’s account has been canceled and
refunded as requestedIn addition, a letter confirming the cancellation has
been sent to *** *** for her records
Very Truly Yours,
*** ***
Director of Customer Service
& Quality Assurance
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me
Re:
Complaint # *** *** ***
Light",sans-serif>Dear Sir/ Madam:
Thank you
for taking the time to forward Ms*** information regarding her
subscription service with Midwest Periodicals
I have
reviewed our files, which indicate that Ms*** was contacted by a
representative from our sales division and agreed to purchase this subscription
service on March 18, The details of the subscription agreement were
presented at length both verbally and in writingMs*** was given many
opportunities during the sales and tape-recorded verification process to ask questions
or decline the serviceInstead, she agreed to the materials terms and
conditions and accepted the monthly payment plan for the allotted time her
service agreement called forWith her continued acceptance, her final service
agreement confirmation letter was sent the following dayThe letter restated
the magazine titles, the number of issues for each magazine, her monthly
payment plan, and the total sales price
On March 24,
Ms*** contacted our customer service department and requested to receive
a list of the magazines that we currently offer so that she could make some changes
She also changed Winemaker magazine and replaced it with Country Living before
the call concluded
On August
24, Ms*** contacted our office and requested to cancel her service due to
financial constraintsShe explained that she had medical expenses and no
longer could afford the magazinesOur records show that her account reference
number *** was canceled as a result of this conversationMs*** was
also added to our “Do Not Call” list for future promotions and a letter
confirming the cancellation was sent to her the following day for her records
This is the
only order that we have in our database for Ms*** and it was canceled the
same day Ms*** requestedWe do not show any evidence of Ms***
contacting our office to request cancellation prior to August Nevertheless,
please be assured that her account is now canceled and she has no further financial
obligation
I feel it necessary
to mention that due to the nature of the publishing industry, Ms*** may
continue to receive some of her magazines for their durationAgain, she has no
obligation to pay for any of these titles that she may receive
Very truly
yours,
Jessica
R***
Director of
Compliance & New Projects
*** *** * *** *** *** Dear Sir/ Madam: Thank you for taking the time to forward *** *** information regarding his subscription service with Midwest PeriodicalsI have reviewed our files, which indicate *** *** agreed to purchase the magazine service on November 6,
Our records further indicate that *** *** made arrangements to pay his account off in installment payments, the last of which posted to his account on August 1, and paid his account in fullOn August 25, *** *** called our customer service when he received an invoice for this account, which he thought might have been a billOur representative advised *** *** to disregard the invoice and assured him that his account was paid in fullA letter confirming the “paid in full” status of his account was mailed to him following day for his recordsUpon further review, it appears that *** *** was contacted by our renewal service division on the 27th of September and another account was established at that timeIt appears that *** *** original account was flagged incorrectly by the representative he spoke to on August 25th which subsequently triggered a call which initiated this accountPlease be advised that upon receipt of *** *** complaint we canceled this account immediately and marked our records accordingly to ensure we do not contact him again*** *** has absolutely no financial obligation to our companyWe want to convey our sincere apologies to *** *** for any inconvenience and frustration this has caused him as that was not our intention Please let us know if there is any further actions, we need to take to ensure *** *** satisfaction Very truly yours, Jessica R*** Director of Compliance & New Projects
Re: Complaint # *** *** ***
Dear Sir/ Madam:
Thank you for taking the time to
forward Mr***’s concerns regarding his subscription service with Midwest
Periodical Service
I have reviewed our files, which
indicate that Mr*** was contacted by a representative from our
sales
division and agreed to purchase the magazine service on May 25, The
details of the subscription agreement were presented at length both verbally and
in writingMr*** was given many opportunities during the sales and
tape-recorded verification process to ask questions or decline the serviceInstead,
Mr*** agreed to the materials terms and conditions for the duration of his
serviceWith Mr***’s continued
acceptance, his final service agreement confirmation letter was sent the
following dayThe letter restated the magazine titles, the number of issues
for each magazine, his monthly payment plan, and the total sales price.
Our records further indicate that
on February 13, we received notification from Mr***’s credit card
company that he had submitted a dispute for the January payment billed to his
card on the 24thPlease be advised that we had no contact with Mr
*** at this point since the time of saleWhen we called Mr*** to discuss
this matter with him, he said he already spoke to someone, is not interested, and
ended the callWe have had no further
communication with Mr*** until now and upon receipt of this complaint, we canceled
his accountBe assured that Mr*** has
no further financial obligation and we will not contact him again
I feel it necessary to mention
that we lock in our customer’s monthly payment rate with the publishers at the
beginning of the service; therefore, we would not make a call to advise of a
rate increaseWe guarantee this in writing on our service agreement confirmation
letters which state that there are “no price increases” throughout the service
This leads me to believe that perhaps Mr*** was speaking with another
magazine company in which we have no affiliation
Very truly yours,
Jessica ***
Director of Compliance & New Projects
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me
Re: Complaint # *** *** ***
Dear Sir/ Madam:
Thank you for taking the time to
forward Mr***’s concerns regarding his subscription service with Midwest
Periodicals
I have reviewed our files, which
indicate that Mr*** was contacted by our sales
division and agreed to
purchase this subscription service on July 29, The details of the
subscription agreement were presented at length both verbally and in writing
Mr*** was given many opportunities during the sales and tape-recorded
verification process to ask questions or decline the serviceInstead, Mr
*** agreed to the materials terms and conditions for the duration of the
serviceWith Mr***’s continued acceptance, his final service agreement
confirmation letter was sent the following dayThe letter restated the
magazine titles, the number of issues for each magazine, his monthly payment plan,
and the total sales price
We were not aware of Mr***’s
dissatisfaction with our serviceOur customer service records do not show any
evidence of Mr*** contacting our office requesting cancellation or otherwise
As far as we were aware, Mr***
was a satisfied customer receiving his magazines as provided by his service agreement
It is certainly not our intention
to continue a service unwanted by Mr***; accordingly, we have cancelled
his accountsPlease be assured that Mr*** has no further financial
obligation and we will not contact him againI feel it necessary to mention
that although the cancellation is effective immediately, Mr*** may
continue to receive some of his magazines for their durationAgain, Mr
*** has no obligation to pay for any issues he may continue to receive
Very truly yours,
Jessica R***
Director of Compliance & New
Projects
Re: Complaint ***, *** * *** Dear Sir/ Madam: Thank you for taking the time to forward Ms*** information regarding her subscription service with Midwest PeriodicalsWe are sorry to learn of the problem Ms*** encountered when she called our toll free number and could not
connect to a representative to assist her with cancelling her orderAlthough we have not received any reports indicating a technical issue with our phone lines, please convey our sincere apologies to Ms*** for any inconvenience this caused herPlease be advised that upon receipt of this information from your office, we promptly canceled Ms*** magazine service account reference number ***In addition, a refund was issued back to Ms*** credit card for the initial payment billed at the time of saleOur records do show that on September 19, Ms*** was able to reach a customer service representative and asked about cancelling her orderOur representative advised her that her account had been cancelled and refunded earlier that dayMs*** indicated that she was satisfied and had no other concerns pertaining to this matter at that timeBe assured that Ms*** has no financial obligation and her account is cancelledA letter confirming this cancellation has been sent to Ms*** for her records Very truly yours, Jessica *** Director of Compliance & New Projects
Re:
Complaint # ***, *** ***
Dear Sir/
Madam:
Thank you
for taking the time to forward Ms***’s information regarding her
subscription service with Midwest PeriodicalsPlease be advised that we
received the same complaint at our main office yesterday through the *** *** Revdex.com and have responded accordingly
I have
reviewed our files, which indicate that Ms*** was contacted by a
representative from our sales division and agreed to purchase this subscription
service on March 25, The details of the subscription agreement were
presented at length both verbally and in writingMs*** was given many
opportunities during the sales and tape-recorded verification process to ask
questions or decline the serviceInstead, Ms*** agreed to the materials
terms and conditions and acknowledged that she would complete all of the
payments in which the subscription agreement called forWith Ms***’s
continued acceptance, her final service agreement confirmation letter was sent
the following dayThe letter restated the magazine titles, the number of
issues for each magazine, her monthly payment plan, and the total sales price
Our records
further indicate that Ms***’s address was changed on September per
notification by the *** that she had relocatedThis would explain why she had
a short break in her service before starting to receive her magazines at her
new addressOn September 29, Ms*** was contacted by our billing department
to assist her in bringing her account currentAt that time Ms*** stated
that, she was paying for her school out of her own pocket and the abruptly
ended the callWe show no evidence of Ms*** initiating contact with our office
nor speaking with customer service and cancelling her account
Nevertheless,
it is certainly not our intention to continue a service unwanted by Ms***Accordingly,
her Midwest Periodicals account reference number *** has been canceled and
the remaining balance relinquishedBe assured that Ms*** has no further
financial obligation and we will not contact her againI feel it necessary to
mention that although the cancellation is effective immediately, Ms*** may
continue to receive some of her magazine titles for their durationAgain, she
has no obligation to pay for any issues she may continue to receive
I trust that
this resolves all items related to this matter
Very truly
yours,
Jessica
R***
Director of
Compliance & New Projects
Re:
Complaint # *** *** ***
Light",sans-serif>Dear Sir/
Madam:
Thank you
for taking the time to forward Ms***’s information regarding her
subscription service with Midwest PeriodicalsPlease be advised that we received
the same complaint at our main office yesterday through the Kansas City Revdex.com and
have responded accordingly
I have
reviewed our files, which indicate that Ms*** was contacted by a
representative from our sales division and agreed to purchase this subscription
service on March 25, The details of the subscription agreement were
presented at length both verbally and in writingMs*** was given many
opportunities during the sales and tape-recorded verification process to ask
questions or decline the serviceInstead, Ms*** agreed to the materials
terms and conditions and acknowledged that she would complete all of the
payments in which the subscription agreement called forWith Ms***’s
continued acceptance, her final service agreement confirmation letter was sent
the following dayThe letter restated the magazine titles, the number of
issues for each magazine, her monthly payment plan, and the total sales price
Our records
further indicate that Ms***’s address was changed on September per
notification by the *** that she had relocatedThis would explain why she had
a short break in her service before starting to receive her magazines at her
new addressOn September 29, Ms*** was contacted by our billing department
to assist her in bringing her account currentAt that time Ms*** stated
that, she was paying for her school out of her own pocket and the abruptly
ended the callWe show no evidence of Ms*** initiating contact with our
office nor speaking with customer service and cancelling her account
Nevertheless,
it is certainly not our intention to continue a service unwanted by Ms***Accordingly,
her Midwest Periodicals account reference number *** has been canceled and
the remaining balance relinquishedBe assured that Ms*** has no further
financial obligation and we will not contact her againI feel it necessary to
mention that although the cancellation is effective immediately, Ms*** may
continue to receive some of her magazine titles for their durationAgain, she
has no obligation to pay for any issues she may continue to receive
I trust that
this resolves all items related to this matter
Very truly
yours,
Jessica R***
Director of
Compliance & New Projects
Re: Complaint # [redacted] , Linda Keith Light Dear Sir/ Madam: Thank you for taking the time to forward [redacted] concerns with respect to her subscription service with Midwest Periodicals After reviewing [redacted] letter in which she expressed her concerns of having yet to receive all of her magazines even though she paid off her balance early and the notations on her account in our office; it was apparent that there had been a misunderstandingWe wanted to resolve this misunderstanding as quickly as possible therefore we contacted [redacted] directly [redacted] , the supervisor in our customer service department had the pleasure of speaking with [redacted] on June [redacted] stated that she had only received magazines thus far and nothing more and was worried that perhaps she wouldn’t receive any others [redacted] explained to [redacted] that at the beginning of the service it can take up to days for her first issues to arrive depending on how often the magazine is publishedAny weekly magazines would arrive first then her monthly publicationsIf she had any magazines that were published six or four times a year on her order, they may take a little longer [redacted] assured [redacted] that she would receive all of her magazines as promised and if she had any further concerns to contact her directly [redacted] indicated that she was satisfied with this and will keep her service as it is I want to thank [redacted] for allowing us the opportunity to rectify this matter as well as your office for offering a platform in which this can be done Very truly yours, Jessica R [redacted] Director of Customer Service & Quality Assurance
Re: Complaint # [redacted] , [redacted] Dear Sir/ Madam:Thank you for taking the time to forward Ms [redacted] ’s information regarding her subscription service with Midwest Periodicals.I have reviewed our files, which indicate that Ms [redacted] was contacted by our sales division and agreed to purchase this magazine service on August 6, The details of the subscription agreement were presented at length both verbally and in writingWith Ms [redacted] ’s continued acceptance, her final service agreement confirmation letter was sent the following dayThe letter restated the magazine titles, the number of issues for each magazine, her monthly payment plan, and the total sales price.Our records further indicate that on April 23, 2015, Ms [redacted] contacted our customer service department and expressed her dissatisfaction with her service because she was not receiving the magazines that she selected and never received the “welcome packet” with her confirmation letter and magazine switch listOur representative advised Ms [redacted] that she would resend the packet of information and in an effort to promote customer goodwill she deferred billing so Ms [redacted] would not have a payment due until JulyFurthermore, our representative made adjustments that lowered Ms [redacted] ’s payment going forward as our way of apologizing for her frustrationMs [redacted] indicated that this was reasonable and acceptable at that time.In December of 2015, we were not able to process Ms [redacted] ’s monthly payment from her credit card on file as it came back in a “decline” statusWe made several attempts to contact Ms [redacted] directly to advise her of this matter and offer our assistance in setting up alternate payment arrangements; unfortunately, we were unable to reach herSubsequently, on May 5, 2016, Ms [redacted] ’s account was transferred to another office for further handlingWe are disappointed to learn of Ms [redacted] ’s continued concerns pertaining to magazine servicePlease be advised that upon receipt of this information, Ms [redacted] ’s account was returned back to our office and is now canceledBe assured that Ms [redacted] has no further financial obligation as we have relinquished the remaining balance and we will not contact her again Very truly yours,Jessica [redacted] Director of Compliance & New Projects us why here
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me
Re: Complaint # [redacted] , [redacted] Dear Sir/ Madam: Thank you for taking the time to forward Mr***’s information regarding his subscription service with Midwest PeriodicalsIn reviewing our files and the information as provided by Mr [redacted] to your office, it is clear that Mr*** purchased his magazine subscription from Midwest Periodicals on March 31, Approximately seven days later Mr [redacted] was sent a written confirmation letter that provided all of the material terms and conditions of his subscription agreement, including the number of magazines he would receive, the term of each title, and the total cost of the subscription packageThis account was assigned order reference number [redacted] and we show that it was canceled on July 7, at the request of Mrs***Be assured that Mr [redacted] has no further financial obligation to our company and we will not contact him againPlease be advised that although the cancellation is effective as of July 7, Mr [redacted] may continue to receive some of his magazines for their full term of serviceAgain, Mr [redacted] has no obligation to pay for any issues he may continue to receiveVery truly yours, Jessica [redacted] Director of Compliance & New Projects
Re: Complaint # [redacted] Dear Sir/ Madam: Thank you for taking the time to forward [redacted] information regarding his subscription service with Midwest Periodicals I have reviewed our files, which indicate that Mr [redacted] was contacted by our sales division and agreed to purchase this subscription service on May 16, The details of the subscription agreement were presented at length both verbally and in writingWith Mr [redacted] ’s continued acceptance, his final service agreement confirmation letter was sent the following dayThe letter restated the magazine titles, the number of issues for each magazine, his monthly payment plan, the total sales price, as well as the 60-day period in which he could expect to receive his first issues Our records further indicate that on June 19, we received notification that [redacted] credit card was in a decline statusA representative from our billing department contacted Mr [redacted] to advise him of this matter, and after clarifying a few misunderstandings for Mr [redacted] , he said he would call back and bring his account currentOn June 21, Mr [redacted] spoke with another representative from our office and was adamant on cancelling his serviceWe honored his request and canceled his account reference number [redacted] that dayIn addition, a refund was issued back to [redacted] credit card for the initial payment he made at the time of sale Be assured that Mr [redacted] has no financial obligation to Midwest Periodicals and we will not contact him again Very truly yours, Jessica Richards Director of Compliance
Re: Complaint [redacted] A [redacted] Schow Dear Sir/ Madam: Thank you for taking the time to forward *** Schow’s concerns regarding his subscription service with Midwest Periodicals. I have reviewed our files, which indicate that Mr. Schow was contacted by a representative... from our sales division and agreed to purchase this subscription service on April 24, 2017. The details of the subscription agreement were presented at length both verbally and in writing. With Mr. Schow’s continued acceptance, his final service agreement confirmation letter was sent the following day. The letter restated the magazine titles, the number of issues for each magazine, his monthly payment plan, and the total sales price. We are disappointed to learn of Mr. Schow’s desire to cancel his service and offer our apologies for any misunderstandings. Please be advised that we have honored Mr. Schow’s request and canceled his account reference number [redacted] In addition, a refund has been issued back to Mr. Schow’s credit card for the initial payment he made at the time of sale. Furthermore, Mr. Schow has been added to our internal “Do Not Call” list for future promotions. Very truly yours, J [redacted] Richards Director of Compliance
Re: Case # [redacted] , [redacted] Dear Sir/ Madam: Thank you for taking the time to forward Mr [redacted] ’s information and concerns pertaining to his subscription service with Midwest PeriodicalsIn reviewing our files and the information as provided by Mr [redacted] to your office, it is clear that Mr [redacted] purchased his magazine subscription from Midwest Periodicals on December 15, Approximately seven days later Mr [redacted] was sent a written confirmation letter that provided all of the material terms and conditions of his subscription agreement, including the number of magazines he would receive, the term of each title, and the total cost of the subscription packageThis account was assigned order reference number [redacted] and was canceled on May 24, by Mrs [redacted] Our records do not show evidence of any additional accounts for Mr [redacted] sold by Midwest PeriodicalsFurthermore, the account number [redacted] Mr [redacted] referenced in his complaint does not bring up an account in our filesThis leads me to believe that perhaps Mr [redacted] has entered into another subscription agreement with another company in which we have no affiliation and obviously, we cannot speak to an account that was sold by another companyIt is certainly not our intention to continue a service unwanted by any of our customers; therefore, we canceled Mr [redacted] ’s Midwest Periodical account as requested on May 24, A refund has been issued back to Mr [redacted] ’s credit card for the payment that was billed on May 15thBe assured that Mr [redacted] has no further obligation and we will not contact him again Very truly yours, Jessica [redacted] Director of Compliance & New Projects
Re: Complaint # [redacted] , [redacted] Dear Sir/ Madam:Thank you for taking the time to forward Mr [redacted] ’s concerns pertaining to his subscription service with Midwest Periodicals.I have reviewed our files, which indicate that Mr [redacted] was contacted by our sales division and agreed to purchase this subscription service on September 28, The details of the subscription agreement were presented at length bot vernally and in writingMr [redacted] was given many opportunities during the sales and tape recorded verification process to ask questions or decline the serviceInstead, Mr [redacted] agreed to the material terms and conditionsWith Mr [redacted] ’s continued acceptance, his final service agreement conformation letter was sent the following dayThe letter restated the magazine titles, the number of issues for each magazine, his monthly payment plan, and the total sales price.Our records further indicate that we received a call through our customer service line on November by a woman whom identified herself as calling on behalf of Mr [redacted] Our representative advised the caller that we would need Mr [redacted] ’s permission to speak with someone about his account on his behalfThe caller informed our representative that she would have Mr [redacted] call backWe never heard back from Mr [redacted] until now.Please be advised that upon receipt of this complaint Mr [redacted] ’s account reference number [redacted] was canceledBe assured that Mr [redacted] has no further financial obligation to Midwest Periodicals and we will not contact him again Very truly yours,Jessica [redacted] Director of Compliance & New Projects us why here
Re: Complaint # ***, *** * ***
Dear Sir/
Madam:
Light",sans-serif>Thank you for
taking the time to forward Mr***’s information regarding his subscription
service with Midwest Periodicals
I have
reviewed our files, which indicate that Mr*** was contacted by a
representative from our sales division and agreed to purchase this magazine service
on October 28, The details of the subscription agreement were presented at
length both verbally and in writingMr*** was given many opportunities
during the sales and tape-recorded verification process to ask questions or
decline the serviceInstead, Mr*** accepted the materials terms and
conditions and agreed to make all of the payments called for by the
subscription agreement
With Mr
***’s continued acceptance, his final service agreement confirmation letter
was sent the following dayThe letter restated the magazine titles, the number
of issues for each magazine, his monthly payment plan, and the total sales
priceBecause we did not hear back from him, we relied on his earlier statements
and trusted he would honor his commitment to the agreementIn good faith, we
honored our commitment to Mr*** and purchased his magazine selections with
the publishers in advance for the magazines he had accepted
On November
28, 2015, we received notification that Mr***’s credit card was in a decline
status when we were not able to process his monthly paymentOn December 14, a
representative from our billing department contacted Mr*** to make
alternate payment arrangementsOur records show that Mr*** provided a new
credit card number and authorized payments to be debited from his account beginning
on the 17th of December- recording file # ***
We are disappointed
to learn that Mr***’s concerns have not been resolved to his satisfaction
It is certainly not our intention to continue a service unwanted by Mr***;
accordingly, his account reference number *** has been cancelled and all
future payments have been voided from our systemFurthermore, a refund has
been issued back to Mr***’s credit card for the last two payments he made
Please allow up to seven business days for the monies to post back to his credit
cardBe assured that Mr*** has no further financial obligation and we
will not contact him again
I trust that
this resolves all items related to this matter and they are to Mr***’s
satisfaction
Very truly
yours,
Jessica
***
Director of
Compliance & New Projects
Re:
Complaint # ***, *** * ***
Light",sans-serif>Dear Sir/
Madam:
Thank you
for taking the time to forward *** ***’s concerns pertaining to her
subscription service with Midwest Periodicals
I have
reviewed our files, which indicate that *** *** was contacted by a
representative from our sales division and agreed to purchase this subscription
service on April 14, Our records further indicate that *** *** called
our customer service department on April 23, and canceled her orderUpon
cancellation a refund was issued back to *** ***’s credit card for the
payment she made at the time of sale
I feel it
necessary to mention that on the morning of April 23rd we
experienced some technical difficulties with our telephone carrier which
subsequently disabled our phone lines for roughly an hourPlease convey our
apologies to *** *** if she was not able to get through to us during this
timeHowever, be assured that *** ***’s account has been canceled and
refunded as requestedIn addition, a letter confirming the cancellation has
been sent to *** *** for her records
Very Truly Yours,
*** ***
Director of Customer Service
& Quality Assurance
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me
Re:
Complaint # *** *** ***
Light",sans-serif>Dear Sir/ Madam:
Thank you
for taking the time to forward Ms*** information regarding her
subscription service with Midwest Periodicals
I have
reviewed our files, which indicate that Ms*** was contacted by a
representative from our sales division and agreed to purchase this subscription
service on March 18, The details of the subscription agreement were
presented at length both verbally and in writingMs*** was given many
opportunities during the sales and tape-recorded verification process to ask questions
or decline the serviceInstead, she agreed to the materials terms and
conditions and accepted the monthly payment plan for the allotted time her
service agreement called forWith her continued acceptance, her final service
agreement confirmation letter was sent the following dayThe letter restated
the magazine titles, the number of issues for each magazine, her monthly
payment plan, and the total sales price
On March 24,
Ms*** contacted our customer service department and requested to receive
a list of the magazines that we currently offer so that she could make some changes
She also changed Winemaker magazine and replaced it with Country Living before
the call concluded
On August
24, Ms*** contacted our office and requested to cancel her service due to
financial constraintsShe explained that she had medical expenses and no
longer could afford the magazinesOur records show that her account reference
number *** was canceled as a result of this conversationMs*** was
also added to our “Do Not Call” list for future promotions and a letter
confirming the cancellation was sent to her the following day for her records
This is the
only order that we have in our database for Ms*** and it was canceled the
same day Ms*** requestedWe do not show any evidence of Ms***
contacting our office to request cancellation prior to August Nevertheless,
please be assured that her account is now canceled and she has no further financial
obligation
I feel it necessary
to mention that due to the nature of the publishing industry, Ms*** may
continue to receive some of her magazines for their durationAgain, she has no
obligation to pay for any of these titles that she may receive
Very truly
yours,
Jessica
R***
Director of
Compliance & New Projects
*** *** * *** *** *** Dear Sir/ Madam: Thank you for taking the time to forward *** *** information regarding his subscription service with Midwest PeriodicalsI have reviewed our files, which indicate *** *** agreed to purchase the magazine service on November 6,
Our records further indicate that *** *** made arrangements to pay his account off in installment payments, the last of which posted to his account on August 1, and paid his account in fullOn August 25, *** *** called our customer service when he received an invoice for this account, which he thought might have been a billOur representative advised *** *** to disregard the invoice and assured him that his account was paid in fullA letter confirming the “paid in full” status of his account was mailed to him following day for his recordsUpon further review, it appears that *** *** was contacted by our renewal service division on the 27th of September and another account was established at that timeIt appears that *** *** original account was flagged incorrectly by the representative he spoke to on August 25th which subsequently triggered a call which initiated this accountPlease be advised that upon receipt of *** *** complaint we canceled this account immediately and marked our records accordingly to ensure we do not contact him again*** *** has absolutely no financial obligation to our companyWe want to convey our sincere apologies to *** *** for any inconvenience and frustration this has caused him as that was not our intention Please let us know if there is any further actions, we need to take to ensure *** *** satisfaction Very truly yours, Jessica R*** Director of Compliance & New Projects
Re: Complaint # *** *** ***
Dear Sir/ Madam:
Thank you for taking the time to
forward Mr***’s concerns regarding his subscription service with Midwest
Periodical Service
I have reviewed our files, which
indicate that Mr*** was contacted by a representative from our
sales
division and agreed to purchase the magazine service on May 25, The
details of the subscription agreement were presented at length both verbally and
in writingMr*** was given many opportunities during the sales and
tape-recorded verification process to ask questions or decline the serviceInstead,
Mr*** agreed to the materials terms and conditions for the duration of his
serviceWith Mr***’s continued
acceptance, his final service agreement confirmation letter was sent the
following dayThe letter restated the magazine titles, the number of issues
for each magazine, his monthly payment plan, and the total sales price.
Our records further indicate that
on February 13, we received notification from Mr***’s credit card
company that he had submitted a dispute for the January payment billed to his
card on the 24thPlease be advised that we had no contact with Mr
*** at this point since the time of saleWhen we called Mr*** to discuss
this matter with him, he said he already spoke to someone, is not interested, and
ended the callWe have had no further
communication with Mr*** until now and upon receipt of this complaint, we canceled
his accountBe assured that Mr*** has
no further financial obligation and we will not contact him again
I feel it necessary to mention
that we lock in our customer’s monthly payment rate with the publishers at the
beginning of the service; therefore, we would not make a call to advise of a
rate increaseWe guarantee this in writing on our service agreement confirmation
letters which state that there are “no price increases” throughout the service
This leads me to believe that perhaps Mr*** was speaking with another
magazine company in which we have no affiliation
Very truly yours,
Jessica ***
Director of Compliance & New Projects
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me
Re: Complaint # *** *** ***
Dear Sir/ Madam:
Thank you for taking the time to
forward Mr***’s concerns regarding his subscription service with Midwest
Periodicals
I have reviewed our files, which
indicate that Mr*** was contacted by our sales
division and agreed to
purchase this subscription service on July 29, The details of the
subscription agreement were presented at length both verbally and in writing
Mr*** was given many opportunities during the sales and tape-recorded
verification process to ask questions or decline the serviceInstead, Mr
*** agreed to the materials terms and conditions for the duration of the
serviceWith Mr***’s continued acceptance, his final service agreement
confirmation letter was sent the following dayThe letter restated the
magazine titles, the number of issues for each magazine, his monthly payment plan,
and the total sales price
We were not aware of Mr***’s
dissatisfaction with our serviceOur customer service records do not show any
evidence of Mr*** contacting our office requesting cancellation or otherwise
As far as we were aware, Mr***
was a satisfied customer receiving his magazines as provided by his service agreement
It is certainly not our intention
to continue a service unwanted by Mr***; accordingly, we have cancelled
his accountsPlease be assured that Mr*** has no further financial
obligation and we will not contact him againI feel it necessary to mention
that although the cancellation is effective immediately, Mr*** may
continue to receive some of his magazines for their durationAgain, Mr
*** has no obligation to pay for any issues he may continue to receive
Very truly yours,
Jessica R***
Director of Compliance & New
Projects
Re: Complaint ***, *** * *** Dear Sir/ Madam: Thank you for taking the time to forward Ms*** information regarding her subscription service with Midwest PeriodicalsWe are sorry to learn of the problem Ms*** encountered when she called our toll free number and could not
connect to a representative to assist her with cancelling her orderAlthough we have not received any reports indicating a technical issue with our phone lines, please convey our sincere apologies to Ms*** for any inconvenience this caused herPlease be advised that upon receipt of this information from your office, we promptly canceled Ms*** magazine service account reference number ***In addition, a refund was issued back to Ms*** credit card for the initial payment billed at the time of saleOur records do show that on September 19, Ms*** was able to reach a customer service representative and asked about cancelling her orderOur representative advised her that her account had been cancelled and refunded earlier that dayMs*** indicated that she was satisfied and had no other concerns pertaining to this matter at that timeBe assured that Ms*** has no financial obligation and her account is cancelledA letter confirming this cancellation has been sent to Ms*** for her records Very truly yours, Jessica *** Director of Compliance & New Projects
Re:
Complaint # ***, *** ***
Dear Sir/
Madam:
Thank you
for taking the time to forward Ms***’s information regarding her
subscription service with Midwest PeriodicalsPlease be advised that we
received the same complaint at our main office yesterday through the *** *** Revdex.com and have responded accordingly
I have
reviewed our files, which indicate that Ms*** was contacted by a
representative from our sales division and agreed to purchase this subscription
service on March 25, The details of the subscription agreement were
presented at length both verbally and in writingMs*** was given many
opportunities during the sales and tape-recorded verification process to ask
questions or decline the serviceInstead, Ms*** agreed to the materials
terms and conditions and acknowledged that she would complete all of the
payments in which the subscription agreement called forWith Ms***’s
continued acceptance, her final service agreement confirmation letter was sent
the following dayThe letter restated the magazine titles, the number of
issues for each magazine, her monthly payment plan, and the total sales price
Our records
further indicate that Ms***’s address was changed on September per
notification by the *** that she had relocatedThis would explain why she had
a short break in her service before starting to receive her magazines at her
new addressOn September 29, Ms*** was contacted by our billing department
to assist her in bringing her account currentAt that time Ms*** stated
that, she was paying for her school out of her own pocket and the abruptly
ended the callWe show no evidence of Ms*** initiating contact with our office
nor speaking with customer service and cancelling her account
Nevertheless,
it is certainly not our intention to continue a service unwanted by Ms***Accordingly,
her Midwest Periodicals account reference number *** has been canceled and
the remaining balance relinquishedBe assured that Ms*** has no further
financial obligation and we will not contact her againI feel it necessary to
mention that although the cancellation is effective immediately, Ms*** may
continue to receive some of her magazine titles for their durationAgain, she
has no obligation to pay for any issues she may continue to receive
I trust that
this resolves all items related to this matter
Very truly
yours,
Jessica
R***
Director of
Compliance & New Projects
Re:
Complaint # *** *** ***
Light",sans-serif>Dear Sir/
Madam:
Thank you
for taking the time to forward Ms***’s information regarding her
subscription service with Midwest PeriodicalsPlease be advised that we received
the same complaint at our main office yesterday through the Kansas City Revdex.com and
have responded accordingly
I have
reviewed our files, which indicate that Ms*** was contacted by a
representative from our sales division and agreed to purchase this subscription
service on March 25, The details of the subscription agreement were
presented at length both verbally and in writingMs*** was given many
opportunities during the sales and tape-recorded verification process to ask
questions or decline the serviceInstead, Ms*** agreed to the materials
terms and conditions and acknowledged that she would complete all of the
payments in which the subscription agreement called forWith Ms***’s
continued acceptance, her final service agreement confirmation letter was sent
the following dayThe letter restated the magazine titles, the number of
issues for each magazine, her monthly payment plan, and the total sales price
Our records
further indicate that Ms***’s address was changed on September per
notification by the *** that she had relocatedThis would explain why she had
a short break in her service before starting to receive her magazines at her
new addressOn September 29, Ms*** was contacted by our billing department
to assist her in bringing her account currentAt that time Ms*** stated
that, she was paying for her school out of her own pocket and the abruptly
ended the callWe show no evidence of Ms*** initiating contact with our
office nor speaking with customer service and cancelling her account
Nevertheless,
it is certainly not our intention to continue a service unwanted by Ms***Accordingly,
her Midwest Periodicals account reference number *** has been canceled and
the remaining balance relinquishedBe assured that Ms*** has no further
financial obligation and we will not contact her againI feel it necessary to
mention that although the cancellation is effective immediately, Ms*** may
continue to receive some of her magazine titles for their durationAgain, she
has no obligation to pay for any issues she may continue to receive
I trust that
this resolves all items related to this matter
Very truly
yours,
Jessica R***
Director of
Compliance & New Projects