[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me The only note I have is that I did contact them twice concerning this issue asking to be cancelledI appreciate them closing my account and will not seek anything furtherThank you
Re:
Complaint # [redacted], [redacted]
Light",sans-serif;
mso-ascii-theme-font:major-latin;mso-hansi-theme-font:major-latin">Dear Sir/
Madam:
Thank you
for taking the time to forward Ms. [redacted]’s information regarding her subscription
service with Midwest Periodicals.
I have
reviewed our files, which indicate that Ms. [redacted] was contacted by a
representative from our sales division and agreed to purchase this subscription
service on August 20, 2014. The details of the subscription agreement was
presented at length both verbally and in writing. With Ms. [redacted]l’s continued
acceptance, her final service agreement confirmation letter was sent the following
day. The letter restated the magazine titles, the number of issues for each
magazine, her monthly payment plan, and the total sales price.
Our records
further indicate that Ms. [redacted]’s credit card went into a decline status in September
of 2014; therefore we were not able to process her monthly payment. Our billing
department has made several attempts to reach Ms. [redacted] to assist her in
setting up alternative arrangements and bring her account in good standing. However, we were unsuccessful in doing so.
On November
5, 2014 Ms. [redacted] did call our customer service department and asked if her
account had been canceled. Because Ms. [redacted]’s account was being handled in
our billing department our representative was trying to transfer her to that department
but was experiencing difficulty in doing so. When she got back on the line to
advise Ms. [redacted] of this, Ms. [redacted] was not there. Our representative tried
calling Ms. [redacted] back, but there was no answer. Please be advised that this
is the only contact we have had with Ms. [redacted] since the time of sale.
Despite the
above, it is certainly not our intention to continue a service unwanted by Ms.
[redacted]. Accordingly her account reference number 10024783 has been canceled and
the remaining balance relinquished. Be
assured that Ms. [redacted] has no further financial obligation and we will not contact
her again.
Very Truly Yours,
[redacted]
Director of Customer Service
& Quality Assurance
Re: Complaint # [redacted]Dear Sir/ Madam:Thank you for taking the time to forward Ms. [redacted]’s information regarding her subscription service with Midwest Periodicals.I have reviewed our files, which indicate that Ms. [redacted] was contacted by our sales division and agreed to purchase...
this magazine service on August 6, 2014. The details of the subscription agreement were presented at length both verbally and in writing. With Ms. [redacted]’s continued acceptance, her final service agreement confirmation letter was sent the following day. The letter restated the magazine titles, the number of issues for each magazine, her monthly payment plan, and the total sales price.Our records further indicate that on April 23, 2015, Ms. [redacted] contacted our customer service department and expressed her dissatisfaction with her service because she was not receiving the magazines that she selected and never received the “welcome packet” with her confirmation letter and magazine switch list. Our representative advised Ms. [redacted] that she would resend the packet of information and in an effort to promote customer goodwill she deferred billing so Ms. [redacted] would not have a payment due until July. Furthermore, our representative made adjustments that lowered Ms. [redacted]’s payment going forward as our way of apologizing for her frustration. Ms. [redacted] indicated that this was reasonable and acceptable at that time.In December of 2015, we were not able to process Ms. [redacted]’s monthly payment from her credit card on file as it came back in a “decline” status. We made several attempts to contact Ms. [redacted] directly to advise her of this matter and offer our assistance in setting up alternate payment arrangements; unfortunately, we were unable to reach her. Subsequently, on May 5, 2016, Ms. [redacted]’s account was transferred to another office for further handling. We are disappointed to learn of Ms. [redacted]’s continued concerns pertaining to magazine service. Please be advised that upon receipt of this information, Ms. [redacted]’s account was returned back to our office and is now canceled. Be assured that Ms. [redacted] has no further financial obligation as we have relinquished the remaining balance and we will not contact her again. Very truly yours,Jessica [redacted]Director of Compliance & New Projects us why here...
Re: Complaint # [redacted]
Dear Sir/ Madam:
Thank you for taking the time to
forward [redacted] information regarding his subscription service with
Midwest Periodicals.
I have reviewed our files, which
indicate that Mr. [redacted] was contacted by our sales...
division and agreed to
purchase this subscription service on May 16, 2017. The details of the subscription
agreement were presented at length both verbally and in writing. With Mr.
[redacted]’s continued acceptance, his final service agreement confirmation
letter was sent the following day. The letter restated the magazine titles, the
number of issues for each magazine, his monthly payment plan, the total sales
price, as well as the 60-90 day period in which he could expect to receive his
first issues.
Our records further indicate that
on June 19, we received notification that [redacted] credit card was in a
decline status. A representative from our billing department contacted Mr.
[redacted] to advise him of this matter, and after clarifying a few misunderstandings
for Mr. [redacted], he said he would call back and bring his account current. On June 21, Mr. [redacted] spoke with another representative
from our office and was adamant on cancelling his service. We honored his
request and canceled his account reference number [redacted] that day. In addition,
a refund was issued back to [redacted] credit card for the initial payment
he made at the time of sale.
Be assured that Mr. [redacted] has
no financial obligation to Midwest Periodicals and we will not contact him again.
Very truly yours,
Jessica Richards
Director of Compliance
Re: Case # [redacted] Dear Sir/ Madam: Thank you for taking the time to forward Mr. [redacted]’s information and concerns pertaining to his subscription service with Midwest Periodicals. In reviewing our files and the information as provided by Mr. [redacted] to your office, it is...
clear that Mr. [redacted] purchased his magazine subscription from Midwest Periodicals on December 15, 2015. Approximately seven days later Mr. [redacted] was sent a written confirmation letter that provided all of the material terms and conditions of his subscription agreement, including the number of magazines he would receive, the term of each title, and the total cost of the subscription package. This account was assigned order reference number [redacted] and was canceled on May 24, 2016 by Mrs. [redacted]. Our records do not show evidence of any additional accounts for Mr. [redacted] sold by Midwest Periodicals. Furthermore, the account number [redacted] Mr. [redacted] referenced in his complaint does not bring up an account in our files. This leads me to believe that perhaps Mr. [redacted] has entered into another subscription agreement with another company in which we have no affiliation and obviously, we cannot speak to an account that was sold by another company. It is certainly not our intention to continue a service unwanted by any of our customers; therefore, we canceled Mr. [redacted]’s Midwest Periodical account as requested on May 24, 2016. A refund has been issued back to Mr. [redacted]’s credit card for the payment that was billed on May 15th. Be assured that Mr. [redacted] has no further obligation and we will not contact him again. Very truly yours, Jessica [redacted] Director of Compliance & New Projects
Re: Complaint
# [redacted], Linda Keith
Light",sans-serif;
mso-ascii-theme-font:major-latin;mso-hansi-theme-font:major-latin">Dear Sir/
Madam:
Thank you for
taking the time to forward [redacted] concerns with respect to her
subscription service with Midwest Periodicals.
After
reviewing [redacted] letter in which she expressed her concerns of having yet
to receive all of her magazines even though she paid off her balance early and
the notations on her account in our office; it was apparent that there had been
a misunderstanding. We wanted to resolve this misunderstanding as quickly as
possible therefore we contacted [redacted] directly.
[redacted], the
supervisor in our customer service department had the pleasure of speaking with
[redacted] on June 9. [redacted] stated that she had only received 2 magazines
thus far and nothing more and was worried that perhaps she wouldn’t receive any
others. [redacted] explained to [redacted] that at the beginning of the service it
can take up to 90 days for her first issues to arrive depending on how often
the magazine is published. Any weekly magazines would arrive first then her
monthly publications. If she had any magazines that were published six or four times
a year on her order, they may take a little longer. [redacted] assured [redacted]
that she would receive all of her magazines as promised and if she had any
further concerns to contact her directly. [redacted] indicated that she was
satisfied with this and will keep her service as it is.
I want to
thank [redacted] for allowing us the opportunity to rectify this matter as well
as your office for offering a platform in which this can be done.
Very truly yours,
Jessica
R[redacted]
Director of
Customer Service & Quality Assurance
Re: Complaint # [redacted] Dear Sir/ Madam: Thank you for taking the time to forward Mr. [redacted]’s information regarding his subscription service with Midwest Periodicals. In reviewing our files and the information as provided by Mr. [redacted] to your office, it is clear that Mr. [redacted]...
purchased his magazine subscription from Midwest Periodicals on March 31, 2016. Approximately seven days later Mr. [redacted] was sent a written confirmation letter that provided all of the material terms and conditions of his subscription agreement, including the number of magazines he would receive, the term of each title, and the total cost of the subscription package. This account was assigned order reference number [redacted] and we show that it was canceled on July 7, 2016 at the request of Mrs. [redacted]. Be assured that Mr. [redacted] has no further financial obligation to our company and we will not contact him again. Please be advised that although the cancellation is effective as of July 7, Mr. [redacted] may continue to receive some of his magazines for their full term of service. Again, Mr. [redacted] has no obligation to pay for any issues he may continue to receive. Very truly yours, Jessica [redacted] Director of Compliance & New Projects
Re: Complaint # [redacted], [redacted]
[redacted]
Dear Sir/ Madam:
Thank you for taking the time to
forward Ms. [redacted]’s information regarding her subscription service with
Midwest Periodicals.
I have reviewed our files, which
indicate that Ms. [redacted] was contacted by a...
representative from our sales
division and agreed to purchase this subscription service on July 21, 2015. Our
records further indicate that Ms. [redacted] contacted our customer service
department on July 28th; however, the call was disconnected while
Ms. [redacted] was confirming her mailing address.
I believe that this call
interruption was due to some major technical problems we experienced the day
before that resulted from one of our main servers crashing. We thought the
issue was resolved that day; however, there were some intermittent issues with
our phone carrier afterwards. This unfortunate and frustrating situation was
not expected and certainly not planned.
Please be advised that Ms.
[redacted]’s Midwest Periodical account reference number [redacted] has been
canceled. In addition, a refund was issued back to her credit card for the
initial payment she made at the time of sale. Moreover, a letter confirming the
cancellation was sent to Ms. [redacted] for her records. Be assured that Ms. [redacted]
has no obligation to our company y and we will not contact her again.
Please convey my sincere
apologies to Ms. [redacted] for any inconvenience this may have caused.
Very truly yours,
Jessica R[redacted]
Director of Compliance and New
Projects
Re: Complaint # [redacted]Dear Sir/ Madam:Thank you for taking the time to forward Mr. [redacted]’s concerns pertaining to his subscription service with Midwest Periodicals.I have reviewed our files, which indicate that Mr. [redacted] was contacted by our sales division and agreed to...
purchase this subscription service on September 28, 2016. The details of the subscription agreement were presented at length bot vernally and in writing. Mr. [redacted] was given many opportunities during the sales and tape recorded verification process to ask questions or decline the service. Instead, Mr. [redacted] agreed to the material terms and conditions. With Mr. [redacted]’s continued acceptance, his final service agreement conformation letter was sent the following day. The letter restated the magazine titles, the number of issues for each magazine, his monthly payment plan, and the total sales price.Our records further indicate that we received a call through our customer service line on November 29 by a woman whom identified herself as calling on behalf of Mr. [redacted]. Our representative advised the caller that we would need Mr. [redacted]’s permission to speak with someone about his account on his behalf. The caller informed our representative that she would have Mr. [redacted] call back. We never heard back from Mr. [redacted] until now.Please be advised that upon receipt of this complaint Mr. [redacted]’s account reference number [redacted] was canceled. Be assured that Mr. [redacted] has no further financial obligation to Midwest Periodicals and we will not contact him again. Very truly yours,Jessica [redacted]Director of Compliance & New Projects us why here...
Re:
Complaint # [redacted]
Light",sans-serif;
mso-ascii-theme-font:major-latin;mso-hansi-theme-font:major-latin">Dear Sir/Madam:
Thank you
for taking the time to forward Mr. [redacted]’s information regarding his
subscription service with Midwest Periodicals.
I have reviewed
our files, which indicate that Mr. [redacted] was contacted by a representative from
our sales division and agreed to purchase this magazine service on May 22,
2015. The details of the subscription agreement was presented at length both verbally
and in writing. Mr. [redacted] was given many opportunities during the sales and
tape-recorded verification process to ask questions or decline the service.
Instead, Mr. [redacted] agreed to the materials terms and conditions as provided for
by the subscription agreement.
On July 20,
2015, Mr. [redacted] contacted our customer service department with concerns
pertaining to make his monthly payments as he was experiencing financial
constraints. In an effort to assist Mr. [redacted], our representative offered to make
adjustments to his account to lower his monthly payment amount. Mr. [redacted] indicated
that this was reasonable and acceptable at that time and the adjustments were
made to his account.
In November,
we were unable to process Mr. [redacted]’s monthly payment as his credit card was in
a decline status. Our billing department made several attempts to contact Mr.
[redacted] to make payment arrangements and bring his account current. Unfortunately,
we were unsuccessful in doing so; subsequently his account was transferred to
another office for further handling.
It is certainly
not our intention to continue a service unwanted by Mr. [redacted]; accordingly, his
account reference number [redacted] was returned to our office and promptly
canceled. Be assured that Mr. [redacted] has no further financial obligation and we
will not contact him again.
Very Truly Yours,
Jessica [redacted]
Director of Customer Service & Quality
Assurance
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.
Re:
Complaint # [redacted]
Light",sans-serif;
mso-ascii-theme-font:major-latin;mso-hansi-theme-font:major-latin">Dear Sir/
Madam:
Thank you for
taking the time to forward [redacted]’s concerns regarding her husband [redacted]
and his subscription service with Midwest Periodicals.
I have reviewed
our files, which indicate that [redacted] was contacted by a representative
from our sales division and agreed to purchase this subscription service on March
6, 2015. The details of the subscription agreement were presented at length
both verbally and in writing. Mr. [redacted] was given many opportunities during the
sales and tape- recorded verification process to ask questions or decline the
service. With his continued acceptance, approximately seven days later Mr. [redacted]
was sent a written confirmation letter that provided all of the material terms
and conditions of his subscription agreement, including the number of magazines
he would receive, the term of each title, and the total cost of the
subscription package.
On March 19,
2015, Mr. [redacted] contacted customer service and changed all of the magazine
titles on his order. He wanted to receive Rolling Stone, Family Fun, Good
Housekeeping, Weight Watchers, and Quick & Easy Crochet. Our representative
made the requested changes and advised them of the 60-90 days’ time frame for
their first issues to arrive.
On July 28, a
representative from our billing department contacted Mr. [redacted] when his credit
card went into a decline status. He asked that we contact his wife to discuss
the matter. When we called Mrs. [redacted], she requested to discontinue the service;
however, she stated she would have to call us back to discuss further. This was
the last contact we had with Mr. and Mrs. [redacted] until now.
It is
certainly not our intention to continue a service unwanted by Mr. [redacted].
Accordingly, his Midwest Periodical service account reference number [redacted]
has been canceled and the remaining balance relinquished. Be assured that Mr.
[redacted] has no further financial obligation and we will not contact him again.
I feel it necessary to mention that although the
cancellation is effective as of July 29, due to the nature of the publishing
industry Mr. [redacted] may continue to receive some of his magazine titles for
their duration. He is under no obligation to pay for any of these issues he may
continue to receive.
Very truly
yours,
Jessica R[redacted]
Director of
Compliance & New Projects
Re: Complaint [redacted] A[redacted]
Schow
Dear Sir/ Madam:
Thank you for taking the time to
forward [redacted] Schow’s concerns regarding his subscription service with Midwest
Periodicals.
I have reviewed our files, which
indicate that Mr. Schow was contacted by a representative...
from our sales
division and agreed to purchase this subscription service on April 24, 2017.
The details of the subscription agreement were presented at length both
verbally and in writing. With Mr. Schow’s continued acceptance, his final
service agreement confirmation letter was sent the following day. The letter
restated the magazine titles, the number of issues for each magazine, his
monthly payment plan, and the total sales price.
We are disappointed to learn of
Mr. Schow’s desire to cancel his service and offer our apologies for any
misunderstandings. Please be advised that we have honored Mr. Schow’s request
and canceled his account reference number [redacted] In addition, a refund has
been issued back to Mr. Schow’s credit card for the initial payment he made at
the time of sale. Furthermore, Mr. Schow has been added to our internal “Do Not
Call” list for future promotions.
Very truly yours,
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me The only note I have is that I did contact them twice concerning this issue asking to be cancelledI appreciate them closing my account and will not seek anything furtherThank you
Re:
Complaint # [redacted], [redacted]
Light",sans-serif;
mso-ascii-theme-font:major-latin;mso-hansi-theme-font:major-latin">Dear Sir/
Madam:
Thank you
for taking the time to forward Ms. [redacted]’s information regarding her subscription
service with Midwest Periodicals.
I have
reviewed our files, which indicate that Ms. [redacted] was contacted by a
representative from our sales division and agreed to purchase this subscription
service on August 20, 2014. The details of the subscription agreement was
presented at length both verbally and in writing. With Ms. [redacted]l’s continued
acceptance, her final service agreement confirmation letter was sent the following
day. The letter restated the magazine titles, the number of issues for each
magazine, her monthly payment plan, and the total sales price.
Our records
further indicate that Ms. [redacted]’s credit card went into a decline status in September
of 2014; therefore we were not able to process her monthly payment. Our billing
department has made several attempts to reach Ms. [redacted] to assist her in
setting up alternative arrangements and bring her account in good standing. However, we were unsuccessful in doing so.
On November
5, 2014 Ms. [redacted] did call our customer service department and asked if her
account had been canceled. Because Ms. [redacted]’s account was being handled in
our billing department our representative was trying to transfer her to that department
but was experiencing difficulty in doing so. When she got back on the line to
advise Ms. [redacted] of this, Ms. [redacted] was not there. Our representative tried
calling Ms. [redacted] back, but there was no answer. Please be advised that this
is the only contact we have had with Ms. [redacted] since the time of sale.
Despite the
above, it is certainly not our intention to continue a service unwanted by Ms.
[redacted]. Accordingly her account reference number 10024783 has been canceled and
the remaining balance relinquished. Be
assured that Ms. [redacted] has no further financial obligation and we will not contact
her again.
Very Truly Yours,
[redacted]
Director of Customer Service
& Quality Assurance
Re: Complaint # [redacted]Dear Sir/ Madam:Thank you for taking the time to forward Ms. [redacted]’s information regarding her subscription service with Midwest Periodicals.I have reviewed our files, which indicate that Ms. [redacted] was contacted by our sales division and agreed to purchase...
this magazine service on August 6, 2014. The details of the subscription agreement were presented at length both verbally and in writing. With Ms. [redacted]’s continued acceptance, her final service agreement confirmation letter was sent the following day. The letter restated the magazine titles, the number of issues for each magazine, her monthly payment plan, and the total sales price.Our records further indicate that on April 23, 2015, Ms. [redacted] contacted our customer service department and expressed her dissatisfaction with her service because she was not receiving the magazines that she selected and never received the “welcome packet” with her confirmation letter and magazine switch list. Our representative advised Ms. [redacted] that she would resend the packet of information and in an effort to promote customer goodwill she deferred billing so Ms. [redacted] would not have a payment due until July. Furthermore, our representative made adjustments that lowered Ms. [redacted]’s payment going forward as our way of apologizing for her frustration. Ms. [redacted] indicated that this was reasonable and acceptable at that time.In December of 2015, we were not able to process Ms. [redacted]’s monthly payment from her credit card on file as it came back in a “decline” status. We made several attempts to contact Ms. [redacted] directly to advise her of this matter and offer our assistance in setting up alternate payment arrangements; unfortunately, we were unable to reach her. Subsequently, on May 5, 2016, Ms. [redacted]’s account was transferred to another office for further handling. We are disappointed to learn of Ms. [redacted]’s continued concerns pertaining to magazine service. Please be advised that upon receipt of this information, Ms. [redacted]’s account was returned back to our office and is now canceled. Be assured that Ms. [redacted] has no further financial obligation as we have relinquished the remaining balance and we will not contact her again. Very truly yours,Jessica [redacted]Director of Compliance & New Projects us why here...
Re: Complaint # [redacted]
Dear Sir/ Madam:
Thank you for taking the time to
forward [redacted] information regarding his subscription service with
Midwest Periodicals.
I have reviewed our files, which
indicate that Mr. [redacted] was contacted by our sales...
division and agreed to
purchase this subscription service on May 16, 2017. The details of the subscription
agreement were presented at length both verbally and in writing. With Mr.
[redacted]’s continued acceptance, his final service agreement confirmation
letter was sent the following day. The letter restated the magazine titles, the
number of issues for each magazine, his monthly payment plan, the total sales
price, as well as the 60-90 day period in which he could expect to receive his
first issues.
Our records further indicate that
on June 19, we received notification that [redacted] credit card was in a
decline status. A representative from our billing department contacted Mr.
[redacted] to advise him of this matter, and after clarifying a few misunderstandings
for Mr. [redacted], he said he would call back and bring his account current. On June 21, Mr. [redacted] spoke with another representative
from our office and was adamant on cancelling his service. We honored his
request and canceled his account reference number [redacted] that day. In addition,
a refund was issued back to [redacted] credit card for the initial payment
he made at the time of sale.
Be assured that Mr. [redacted] has
no financial obligation to Midwest Periodicals and we will not contact him again.
Very truly yours,
Jessica Richards
Director of Compliance
Re: Case # [redacted] Dear Sir/ Madam: Thank you for taking the time to forward Mr. [redacted]’s information and concerns pertaining to his subscription service with Midwest Periodicals. In reviewing our files and the information as provided by Mr. [redacted] to your office, it is...
clear that Mr. [redacted] purchased his magazine subscription from Midwest Periodicals on December 15, 2015. Approximately seven days later Mr. [redacted] was sent a written confirmation letter that provided all of the material terms and conditions of his subscription agreement, including the number of magazines he would receive, the term of each title, and the total cost of the subscription package. This account was assigned order reference number [redacted] and was canceled on May 24, 2016 by Mrs. [redacted]. Our records do not show evidence of any additional accounts for Mr. [redacted] sold by Midwest Periodicals. Furthermore, the account number [redacted] Mr. [redacted] referenced in his complaint does not bring up an account in our files. This leads me to believe that perhaps Mr. [redacted] has entered into another subscription agreement with another company in which we have no affiliation and obviously, we cannot speak to an account that was sold by another company. It is certainly not our intention to continue a service unwanted by any of our customers; therefore, we canceled Mr. [redacted]’s Midwest Periodical account as requested on May 24, 2016. A refund has been issued back to Mr. [redacted]’s credit card for the payment that was billed on May 15th. Be assured that Mr. [redacted] has no further obligation and we will not contact him again. Very truly yours, Jessica [redacted] Director of Compliance & New Projects
Re: Complaint
# [redacted], Linda Keith
Light",sans-serif;
mso-ascii-theme-font:major-latin;mso-hansi-theme-font:major-latin">Dear Sir/
Madam:
Thank you for
taking the time to forward [redacted] concerns with respect to her
subscription service with Midwest Periodicals.
After
reviewing [redacted] letter in which she expressed her concerns of having yet
to receive all of her magazines even though she paid off her balance early and
the notations on her account in our office; it was apparent that there had been
a misunderstanding. We wanted to resolve this misunderstanding as quickly as
possible therefore we contacted [redacted] directly.
[redacted], the
supervisor in our customer service department had the pleasure of speaking with
[redacted] on June 9. [redacted] stated that she had only received 2 magazines
thus far and nothing more and was worried that perhaps she wouldn’t receive any
others. [redacted] explained to [redacted] that at the beginning of the service it
can take up to 90 days for her first issues to arrive depending on how often
the magazine is published. Any weekly magazines would arrive first then her
monthly publications. If she had any magazines that were published six or four times
a year on her order, they may take a little longer. [redacted] assured [redacted]
that she would receive all of her magazines as promised and if she had any
further concerns to contact her directly. [redacted] indicated that she was
satisfied with this and will keep her service as it is.
I want to
thank [redacted] for allowing us the opportunity to rectify this matter as well
as your office for offering a platform in which this can be done.
Very truly yours,
Jessica
R[redacted]
Director of
Customer Service & Quality Assurance
Re: Complaint # [redacted] Dear Sir/ Madam: Thank you for taking the time to forward Mr. [redacted]’s information regarding his subscription service with Midwest Periodicals. In reviewing our files and the information as provided by Mr. [redacted] to your office, it is clear that Mr. [redacted]...
purchased his magazine subscription from Midwest Periodicals on March 31, 2016. Approximately seven days later Mr. [redacted] was sent a written confirmation letter that provided all of the material terms and conditions of his subscription agreement, including the number of magazines he would receive, the term of each title, and the total cost of the subscription package. This account was assigned order reference number [redacted] and we show that it was canceled on July 7, 2016 at the request of Mrs. [redacted]. Be assured that Mr. [redacted] has no further financial obligation to our company and we will not contact him again. Please be advised that although the cancellation is effective as of July 7, Mr. [redacted] may continue to receive some of his magazines for their full term of service. Again, Mr. [redacted] has no obligation to pay for any issues he may continue to receive. Very truly yours, Jessica [redacted] Director of Compliance & New Projects
Re: Complaint # [redacted], [redacted]
[redacted]
Dear Sir/ Madam:
Thank you for taking the time to
forward Ms. [redacted]’s information regarding her subscription service with
Midwest Periodicals.
I have reviewed our files, which
indicate that Ms. [redacted] was contacted by a...
representative from our sales
division and agreed to purchase this subscription service on July 21, 2015. Our
records further indicate that Ms. [redacted] contacted our customer service
department on July 28th; however, the call was disconnected while
Ms. [redacted] was confirming her mailing address.
I believe that this call
interruption was due to some major technical problems we experienced the day
before that resulted from one of our main servers crashing. We thought the
issue was resolved that day; however, there were some intermittent issues with
our phone carrier afterwards. This unfortunate and frustrating situation was
not expected and certainly not planned.
Please be advised that Ms.
[redacted]’s Midwest Periodical account reference number [redacted] has been
canceled. In addition, a refund was issued back to her credit card for the
initial payment she made at the time of sale. Moreover, a letter confirming the
cancellation was sent to Ms. [redacted] for her records. Be assured that Ms. [redacted]
has no obligation to our company y and we will not contact her again.
Please convey my sincere
apologies to Ms. [redacted] for any inconvenience this may have caused.
Very truly yours,
Jessica R[redacted]
Director of Compliance and New
Projects
Re: Complaint # [redacted]Dear Sir/ Madam:Thank you for taking the time to forward Mr. [redacted]’s concerns pertaining to his subscription service with Midwest Periodicals.I have reviewed our files, which indicate that Mr. [redacted] was contacted by our sales division and agreed to...
purchase this subscription service on September 28, 2016. The details of the subscription agreement were presented at length bot vernally and in writing. Mr. [redacted] was given many opportunities during the sales and tape recorded verification process to ask questions or decline the service. Instead, Mr. [redacted] agreed to the material terms and conditions. With Mr. [redacted]’s continued acceptance, his final service agreement conformation letter was sent the following day. The letter restated the magazine titles, the number of issues for each magazine, his monthly payment plan, and the total sales price.Our records further indicate that we received a call through our customer service line on November 29 by a woman whom identified herself as calling on behalf of Mr. [redacted]. Our representative advised the caller that we would need Mr. [redacted]’s permission to speak with someone about his account on his behalf. The caller informed our representative that she would have Mr. [redacted] call back. We never heard back from Mr. [redacted] until now.Please be advised that upon receipt of this complaint Mr. [redacted]’s account reference number [redacted] was canceled. Be assured that Mr. [redacted] has no further financial obligation to Midwest Periodicals and we will not contact him again. Very truly yours,Jessica [redacted]Director of Compliance & New Projects us why here...
Re:
Complaint # [redacted]
Light",sans-serif;
mso-ascii-theme-font:major-latin;mso-hansi-theme-font:major-latin">Dear Sir/Madam:
Thank you
for taking the time to forward Mr. [redacted]’s information regarding his
subscription service with Midwest Periodicals.
I have reviewed
our files, which indicate that Mr. [redacted] was contacted by a representative from
our sales division and agreed to purchase this magazine service on May 22,
2015. The details of the subscription agreement was presented at length both verbally
and in writing. Mr. [redacted] was given many opportunities during the sales and
tape-recorded verification process to ask questions or decline the service.
Instead, Mr. [redacted] agreed to the materials terms and conditions as provided for
by the subscription agreement.
On July 20,
2015, Mr. [redacted] contacted our customer service department with concerns
pertaining to make his monthly payments as he was experiencing financial
constraints. In an effort to assist Mr. [redacted], our representative offered to make
adjustments to his account to lower his monthly payment amount. Mr. [redacted] indicated
that this was reasonable and acceptable at that time and the adjustments were
made to his account.
In November,
we were unable to process Mr. [redacted]’s monthly payment as his credit card was in
a decline status. Our billing department made several attempts to contact Mr.
[redacted] to make payment arrangements and bring his account current. Unfortunately,
we were unsuccessful in doing so; subsequently his account was transferred to
another office for further handling.
It is certainly
not our intention to continue a service unwanted by Mr. [redacted]; accordingly, his
account reference number [redacted] was returned to our office and promptly
canceled. Be assured that Mr. [redacted] has no further financial obligation and we
will not contact him again.
Very Truly Yours,
Jessica [redacted]
Director of Customer Service & Quality
Assurance
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.
Re:
Complaint # [redacted]
Light",sans-serif;
mso-ascii-theme-font:major-latin;mso-hansi-theme-font:major-latin">Dear Sir/
Madam:
Thank you for
taking the time to forward [redacted]’s concerns regarding her husband [redacted]
and his subscription service with Midwest Periodicals.
I have reviewed
our files, which indicate that [redacted] was contacted by a representative
from our sales division and agreed to purchase this subscription service on March
6, 2015. The details of the subscription agreement were presented at length
both verbally and in writing. Mr. [redacted] was given many opportunities during the
sales and tape- recorded verification process to ask questions or decline the
service. With his continued acceptance, approximately seven days later Mr. [redacted]
was sent a written confirmation letter that provided all of the material terms
and conditions of his subscription agreement, including the number of magazines
he would receive, the term of each title, and the total cost of the
subscription package.
On March 19,
2015, Mr. [redacted] contacted customer service and changed all of the magazine
titles on his order. He wanted to receive Rolling Stone, Family Fun, Good
Housekeeping, Weight Watchers, and Quick & Easy Crochet. Our representative
made the requested changes and advised them of the 60-90 days’ time frame for
their first issues to arrive.
On July 28, a
representative from our billing department contacted Mr. [redacted] when his credit
card went into a decline status. He asked that we contact his wife to discuss
the matter. When we called Mrs. [redacted], she requested to discontinue the service;
however, she stated she would have to call us back to discuss further. This was
the last contact we had with Mr. and Mrs. [redacted] until now.
It is
certainly not our intention to continue a service unwanted by Mr. [redacted].
Accordingly, his Midwest Periodical service account reference number [redacted]
has been canceled and the remaining balance relinquished. Be assured that Mr.
[redacted] has no further financial obligation and we will not contact him again.
I feel it necessary to mention that although the
cancellation is effective as of July 29, due to the nature of the publishing
industry Mr. [redacted] may continue to receive some of his magazine titles for
their duration. He is under no obligation to pay for any of these issues he may
continue to receive.
Very truly
yours,
Jessica R[redacted]
Director of
Compliance & New Projects
Re: Complaint [redacted] A[redacted]
Schow
Dear Sir/ Madam:
Thank you for taking the time to
forward [redacted] Schow’s concerns regarding his subscription service with Midwest
Periodicals.
I have reviewed our files, which
indicate that Mr. Schow was contacted by a representative...
from our sales
division and agreed to purchase this subscription service on April 24, 2017.
The details of the subscription agreement were presented at length both
verbally and in writing. With Mr. Schow’s continued acceptance, his final
service agreement confirmation letter was sent the following day. The letter
restated the magazine titles, the number of issues for each magazine, his
monthly payment plan, and the total sales price.
We are disappointed to learn of
Mr. Schow’s desire to cancel his service and offer our apologies for any
misunderstandings. Please be advised that we have honored Mr. Schow’s request
and canceled his account reference number [redacted] In addition, a refund has
been issued back to Mr. Schow’s credit card for the initial payment he made at
the time of sale. Furthermore, Mr. Schow has been added to our internal “Do Not
Call” list for future promotions.
Very truly yours,
J[redacted] Richards
Director of Compliance