Joe Percario General Contractors

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: Complaint: [redacted] I have received the information and reject the assumption "that I was given care instructions or any paperwork concerning the care or manufacture of the decking planksI never received the information they recently sent meIt was the first time I saw it in my email today from PercarioIt could be because the Company assigned three different suoervisors during my construction and they just did not keep track of wharves given to the consumerI do not need any more information at this time I asked for and received the manufactures information so they sent me what I have asked for in my initial requestI need no further informationI thank the Revdex.com for their assistance in receiving the information Regards, [redacted] I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: Regards, [redacted] MrJoe Percario was contracted to replace the in tire roof down to the rafters plywood everythingWhy would you leave an old rotted hatch inplace on a total roof replacement? If not integrity shouldn't common sense kick in at some point, Sense any handyman could have done it why wasn't it doneYes MrPercario came to see if I needed anymore work done on or about june 15ththat when I told him about the problem, He said he would remove the hatch an close it off with plywood for $and to give him or weeks to get back to memonths and or phone calls later nothing, all I got was someone would be out to do itWhen you get a roof replaced you expect it not to leak..Where only talking about a x foot square it would have taken min to brake it out

Although Mrs [redacted] wrote up a thirteen-page punch list with items which she deems unacceptable or un-finished, the fact of the matter is that a great majority of the items she has listed are not in the contract and not in the scope of work at allI have attached the executed contract so that you can see that these items were never agreed uponThere was a payment due upon final inspection that was never made, and there was also a verbal agreement for partial payment of her final balance when the checklist was startedHowever, when we began to work on the checklist, she refused to pay, and told our employees working on her premises the same, so we pulled backMany items that we had performed were not included in the contract, such has finished spackling, sheet rocking, and painting of her garage which is cost us $1,800, the final grading which cost us $3,800, the contaminated soil removal, which cost us $5,800, and the professional white glove cleaning service for a story – bathroom – bedroom home that we had come in to professionally clean, which is valued at $This is some of the verbally agreed upon work that the customer has benefited from and has yet to payWe have a “Final Punch List” that we went through with Mrs [redacted] , checked off items that were accomplished, and had her sign and date on 06/06/showing that she agreed upon what was performedThere are items that we still need to service, but we require payment to proceedI’ll respond to certain items here so that you can get an idea of what is work was performed, the hyphenated statement will be her item verbatim, and in parentheses will be our response: - Roof over front porch looks short on sides, looks like rust on there already(The shingle needs to be extended.) - Loose wires on Porch Roof with board and nails needs to be placed or removed(This is not in the contract and not in our scope of work) - Finish paint on pillars(We have already applied three coatsIt is painted nowItem complete and agreed on.) - Grout around where the original outlet was, is sand & not grout – wrong color, comes off – and is an eye sore(You have two different colors existing there.) - Front of Brick – front of house – and where the porch meets has a huge gap, needs to be sealed or grouted(This is an existing condition that you already hadWe can fill it with mortar though.) - Lots of little rocks left in front yard(Contract calls for rough gradeRear yard was finish grade at no extra cost to homeowner due to town requirements.) - Stepping stones not installed(This is an owner selected item that we were never responsible for.) - Roof top sides of back door not finished – cut short like front(Seems opinionated and warranty will cover in case of leak.) - Top of roof see no overlay(There is a cobra ridge vent installed.) - No seeding or hay was done(Not in contract, but can do, awaiting final.) - Where the siding goes under the window around the house, side & back, have big holes(No holesCustomer questions the gap by window and this is for expansion and contraction.) - Front porch was supposed to be acid washed to look clean & finished(Not in contract and not part of scope of work.) - Screen in front window damaged(We can replace the screen.) - Install hanging light in living room(This is not in contract, but we have changed many lights in house at no additional cost to owner.) - Grout around fireplace on floor in front is offNot straight – noticeable(This is from wood to tile transition.) - Front bedroom has stains – dark – on windowsill(Repaint it.) - The outlet under the same window is broken(We installed a new cover.) - Grout in Mom’s bathroom floor looks different in places – half and half(This was re-grouted at owner’s discretionWe were asked to mix two different grouts.) - Shims in bathroom still not showing trimmed or cut(Finished.) - Mom’s bathroom saddle not sealed(We went and grout caulked.) - Tried to work floor heaters never came onNot sure if they workI have not seen them working – no paperwork from themNeed to make sure they work in moms and mine(We showed her how to work themThey are digital and work fine.) - Never turned on fireplace – not sure if worksNeeds paperwork(Not in contract or in scope of workShe bought an aftermarket fireplace on her own budget.) - Seal was never done behind the range top for the granite(Not in our scope of work or contractThis is for countertops which you went directly to a granite manufacturer for and not through us.) - Granite still not replacedIf I get a full refund of my $1,for my share and deposit of new pieces, I will be willing to accept what’s already there(Countertops is not in our scope of work or contractYou didn’t buy from us.) - Install laundry room cabinets(Not in our contract.) - Backsplash to be finishedInstall cabinets over stoveInstall & hook up stove(This stove is not legal as per zoningYou can’t build a kitchen in the basement you haveWe cannot perform illegal work.) - Center vanity in bath under lightsPut the legs on vanity(Joe Percario General Contractors did not supply Vanities and no assembly was included in our agreement.) - Brackets to be installed for kitchen cabinet do not hold door open(Cabinets not in our scope of work or contract.) - Covers on plumbing not done in bath and under stairs(We caulked to match othersCompleted.) - Grate at bottom of stairs needs to be finishedThe wood needed to be stained or painted not left raw(Not in scope of work.) - Washed sounds like it has a kink in water line – hotAlso, other times sounds like pipes are pounding can hear in kitchen, very loud in walls(It passed inspectionHouse may require airlock which is not in scope of work.) - Install laundry room cabinets(Not in scope of work.) - Open wall in laundry room for my wine refrigerator so it has an outlet(Not in contract or scope of work- Open wall in Master Bedroom closet for storage with door(Not in contract, and town requires space to be sealedCannot perform illegal work.) - Window in stairwell going upstairs was never cleanedSticker still half on and window filthyCan see from in and outside house(Not an issue, we can take care of this for you.) - Vent in attic needed(We installed it.) - Shower not working properlyAlso, no valve control for water temp(This was inspected and temperature controls are internal.) - Shower rod hung way too highI cannot reach itIt also makes curtain too shortWater gets out(The shower rod was hung at the standard 84” height.) - Grout comes off in tub when showering and wall gets wet(Not in scope of work, but tile may need to be sealed.) - Bath floor, no grout by the door entering into the bedroom – not finished(We grout caulked) - Lights in master bath not centered over the faucetsReally shows when mirrors are centered over faucets(This was moved twice already.) - Fan in master bath loudLouder than momsHas to be on with lights(This was an owner supplied itemYou purchased it.) - Seems/gaps in crown molding in master bedroom(Under warranty.) - Due a credit or reimbursement for broken light fixture(No bill was submitted, need receipts.) - Need paperwork for most everything installed in homeAll warranty paperwork(After final payment is receivedWe don’t warrant work that was not paid for.) - Cracks in foundation behind AC units(This is settling.) - By [redacted] basement window raw wood exposed(This can be wrapped with aluminum.) - Siding on Top Peak is buckling on both sides of house – in many areas under that is gaps(We can repair this.) - Seam in siding is bent by my bath window – on under top – also siding is bubbling under bath window(condition.) - Siding by back door, up by roof and house under both sides(I’m not sure what you are asking here.) - Front door – under has gap and not finished(Existing condition.) - Under faucet in front needs to be sealed(Existing condition.) - Landing on stairs in L.Rnot connected to the wall behind front door(This has passed inspection.) - Light that’s hung in the staircase is so off centerNeeds to be centeredThe light that’s hung looks really bad and noticeable because of it(We were asked to rotate the fixture.) - Poles left in master bed closet have no ends(Contract only includes one shelf and one pole.) - No pole put in front hall closet(We can do this.) - Paint on wood floors(We can clean this.) - [redacted] bath floor has hole no grout(This was grouted.) - Wall in his bath is mess with tape not smooth and no cover on that ugly drain sticking out of the wall(Need to caulk and paint.) - His closet has nothing to hold door closedJust holes in the doorframe – trim(It has ball catches.) - Is there supposed to be some kind of insulation under siding(No.) - Also the sound proof insulations is in garage and not between moms bedroom and mine(Not in contract or in scope of work.) - During the rain today I noticed rain pooling on the roof of the front porch and back over the end of garage toward backyardAlso on the sides of roof where I said it was cut short the rain was really coming off those sides(We are [redacted] certifiedThis can be wind driven.) - When will this work after inspection start(After we receive agreed upon payment.) We are willing to perform everything that we are contracted to as soon as we receive partial payment as was agreed uponVery truly yours, Joe P I have a copy of our contract as well if you would like it

We do honor the roof workmanship and the manufacturer warrants the material that was usedThe hatch that [redacted] is referring to was not installed by our company, and is not part of the scope of the workIt is not even in our contractFurthermore, the hatch must be locked and latched from inside otherwise it would blow off during inclement weather conditionsWe did not make manufacture the roof or the hatch, we only re-roofed the houseThe hatch is like a small door to the roof, and it is a small job to repairSomething a handyman or someone could replace with a new oneWe actually had spoken to [redacted] ***, came out to his house, and offered to install a new hatch for him, but he declined and stated that he couldn't afford itWe did not install this hatch, therefore, it doesn't fall under our 12-year workmanship warrantyOnly the roof itself does

We do honor the roof workmanship and the manufacturer warrants the material that was usedThe hatch that *** *** is referring to was not installed by our company, and is not part of the scope of the workIt is not even in our contract
Furthermore, the hatch must be locked and latched from inside otherwise it would blow off during inclement weather conditionsWe did not make manufacture the roof or the hatch, we only re-roofed the houseThe hatch is like a small door to the roof, and it is a small job to repairSomething a handyman or someone could replace with a new oneWe actually had spoken to *** ***, came out to his house, and offered to install a new hatch for him, but he declined and stated that he couldn't afford itWe did not install this hatch, therefore, it doesn't fall under our 12-year workmanship warrantyOnly the roof itself does

In regards to her project, we have attempted to work with the homeowner in resolving certain mattersShe denied us access to her property several times because she wanted specific people who were unavailable at the times which she deemed
acceptableWe agree to do the following though: There is a balance of $2,currently on this job and being offered as "total" compensation per Joe P for the inconvenience that has occurredWarranty is contracted to start at completion of work on 8/for one year as stated in your agreement We are tentative (weather permitting) to replace the stained stones at the tenants entrance and replace the J channel pieces this Friday 8/with 8/as a rain dateWe hope she finds this acceptable

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com: Complaint: ***I have received the information and reject the assumption "that I was given care instructions or any paperwork concerning the care or manufacture of the decking planksI never received the information they recently sent meIt was the first time I saw it in my email today from PercarioIt could be because the Company assigned three different suoervisors during my construction and they just did not keep track of wharves given to the consumerI do not need any more information at this time. I asked for and received the manufactures information so they sent me what I have asked for in my initial request.I need no further informationI thank the Revdex.com for their assistance in receiving the information. Regards,*** ***
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint: ***
I am rejecting this response because:They never came once to repair one thing on the punch listIf they did the work I want a copy of the invoice of me signing off on the work they say they didThey have done nothing!i never stopped them from working.I wasn't given any warrantiesWas suppose to get one in writing when job was finished I still have the blank one, so even they knew they weren't finished!poor workmanship on so many items.already had a few backups with the drain in the basementSewer water backups!
They never came for the water in the basement either and that happened days after moving into the home!
Regards,
*** ** ***

We are only able to supply a workmanship warranty because we are not a manufacturerWe cannot control manufacturer’s products because we do not produce them ourselvesThe product was demonstrated and selected by the consumer prior to installation and at the time of sampling, we provide consumers
with any available manufacturer’s care, maintenance, and warranty informationThe product used on this home is the (standard composite) decking product Rhino Deck by Master Mark PlasticsThere is a recommended care and cleaning guide from the manufacturer that was given to the consumer and should be in her recordsIf she has misplaced these records, we can provide her with the proper care guide for her filesI have already forwarded her a PDF document of the product just in case, and she can call us directly should she need any further assistance

We had our windows done by Percario in our sun roomBut they took completely wrong measurements and brought in the wrong size windows Not only that without our knowledge they cut down the wood support between two windows and they didn't even ask usNow only support we have is only windowsVery unhappy with their job

In regards to her project, we have attempted to work with the homeowner in resolving certain mattersShe denied us access to her property several times because she wanted specific people who were unavailable at the times which she deemed acceptableWe agree to do the following though: There is
a balance of $2,currently on this job and being offered as "total" compensation per Joe P for the inconvenience that has occurredWarranty is contracted to start at completion of work on 8/for one year as stated in your agreement We are tentative (weather permitting) to replace the stained stones at the tenants entrance and replace the J channel pieces this Friday 8/with 8/as a rain dateWe hope she finds this acceptable

I just recently completed a major interior renovation with Percario (kitchen, bathroom, knocking down walls, a number of other plumbing, electrical, and structure components)They do it allMy wife and I are truly wowed by the final productGreat quality work, expert design advice (especially needed if you are knocking down walls), very flexible and supportive throughout the entire processAmazing team of people thereOverall, can't say enough good things

Complaint: ***
I am rejecting this response because:
Regards,
*** ** ***

Complaint: ***
I am rejecting this response because:
Regards,
*** ** *** they never came to resolve anythingalso I have no and I mean NO warranties from Percario.as for the roof its not opinianted its a fact I have confirmation from my archietech that they did not follow the plans!I will go through this and reenter and answer step by step.thank- you,***

Complaint: [redacted]
I am rejecting this response because:it is not fact based or accurate. The repair dates have changed AGAIN.
I will assume the writer to be general manager for this firm, who, among others (owner, various assigned project managers) has been copied on all correspondence regarding their failure to satisfy their Nov 2015 contract for months.  Percario was never denied access. Percario was asked to demonstrate a plan to complete this work, so that the plan could be reviewed for accuracy and work could be scheduled. They do not communicate amongst themselves, with their sub contractors, or with client and are now trying to hide behind their failure.  This became extremely apparent in March of this year and at that point- every conversation, text and email was documented & retained. I have attached a partial pdf supporting what has really been going on for your records and will happily provide all documentation referenced in my response at your request. I am quite sure the only reason why they finally responded was due to this complaint- and as you can see, the response was valid for less than 24 hours  and their new "projected" resolution date now a week away due to their own error.
Regards,
[redacted]

We are only able to supply a workmanship warranty because we are not a manufacturer. We cannot control manufacturer’s products because we do not produce them ourselves. The product was demonstrated and selected by the consumer prior to...

installation and at the time of sampling, we provide consumers with any available manufacturer’s care, maintenance, and warranty information. The product used on this home is the (standard composite) decking product Rhino Deck by Master Mark Plastics. There is a recommended care and cleaning guide from the manufacturer that was given to the consumer and should be in her records. If she has misplaced these records, we can provide her with the proper care guide for her files. I have already forwarded her a PDF document of the product just in case, and she can call us directly should she need any further assistance.

Complaint: [redacted]
I am rejecting this response because:As discussed with [redacted] [redacted] on Friday Sept 16- I am rejecting the contractors response. 1- I requested an extended warranty with bond due to the lack of cooperation and poor quality of work despite ample opportunity to properly remediate their poor performance on this contract. 2-In addition, a review of the permit plan submitted to the town of [redacted] shows that they were supposed to pour a solid concrete footing for the tenant porch steps. Instead, they repurposed bricks from the excavation of the demolished steps. This work was done after the inspection of the my front porch steps excavation and footing and I do not believe they had the tenant steps inspected before covering the bricks with mortar and capping them with bluestone. 3- I am concerned about the company's response that they "chose not to collect". Given the company's inability to communicate internally with each other, I don't want to worry about more of their mistakes and a potential lien. Per email from the second assigned project manager in June, and verbally from the Joe P (owner), the remaining balance of the contract was waived due to the inconvenience they caused.  I want a written confirmation signed by a legally authorized signatory for the company with the accurate reason why this balance was waived. I have already provided a partial file of all correspondence from May 2016- August 2016. I am attaching remaining correspondence from December 2015- May 2016. I carefully documented this as best I could when it became clear how poorly this company was performing.
Regards,
[redacted]

When we had scheduled for the Friday the 19th, we had disclosed that Saturday the 20th would be the tentative rain date. Our house mason was delayed in returning home from vacation and we had to reschedule, but we had rescheduled for the following day, August 20th, and the project was finished on that same day.  Ms. [redacted] refused to pay her remaining balance of approximately $2,600 because of residual mortar on the stones.  All stones were replaced, all new stair treds were installed, and some j-channel on the existing siding was installed that was in the proximity of the steps.  Mr. P has agreed to not collect the remaining balance to compensate Ms. [redacted] for any inconvenience she may have experienced.

We have come to resolve issues on your check list, some of which were already resolved and spoken to you about.Page 3 and 4 of the contract that was signed by you has warranty information.  The roof passed inspection from the town, we did build it according to plans.

We do honor the roof workmanship and the manufacturer warrants the material that was used. The hatch that [redacted] is referring to was not installed by our company, and is not part of the scope of the work. It is not even in our contract. Furthermore, the hatch must be locked and latched from...

inside otherwise it would blow off during inclement weather conditions. We did not make manufacture the roof or the hatch, we only re-roofed the house. The hatch is like a small door to the roof, and it is a small job to repair. Something a handyman or someone could replace with a new one. We actually had spoken to [redacted], came out to his house, and offered to install a new hatch for him, but he declined and stated that he couldn't afford it. We did not install this hatch, therefore, it doesn't fall under our 12-year workmanship warranty. Only the roof itself does.