Joe's Used Cars

Initial Business Response / [redacted] (1000, 5, 2015/06/22) */ Contact Name and Title: [redacted] -Agent Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @joekusedcars.com Unfortunately all holds are non-refundable, we are able to get Ms[redacted] into another vehicleWe still have the Equinox available if she wanted to come with the total down paymentWe are not able to hold that particular vehicle any longer but her money can go towards another down payment

Ms [redacted] drove car for two weeks, we are not obligated to give full refunds but we did to try to satisfy Ms [redacted]

Ms[redacted] purchased vehicle on 2/9/sold with day or 2,limited coverageWarranty covers internal engine & transmission 50/Customer came in on 4/13/showing that the shop would pay half of the repair cost $$would be her half, We will hold payments while repairs are being made

Ms [redacted] would need to make arrangements to get the vehicle to the shopAfter looking at the vehicle we will see if it is covered under warranty if it is or was when she called, we will honor our warranty for Ms[redacted] The warranty includes the internal engine & transmission for days/ 2,miles , whichever was to come first & is 50/

Initial Business Response / [redacted] (1000, 5, 2015/07/09) */ Joe-k Used Cars is willing to take up our end of the warranty by paying half of transmission repairsThe limited coverage warranty starts the day of sale & is 50/on engine or transmission for days or 2,milesWe will work with customer on repairs & payments as long as the warranty is covered 50/

Initial Business Response / [redacted] (1000, 7, 2015/05/15) */ There was a key/ignition issue that has already been resolved by Fair Repair and both parties are satisfied

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: This statement is not clearPlease explain what your business response meansThanks you Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/08/12) */ Customer refused our help to get vehicle towed to our shopAlso, got extension on payment to get repairs madeThere has only been $made towards just the down paymentThere is also an outstanding balance on accountThe warranty covers the engine & transmission for days or 2,miles from date of saleHas had car for months nowRefused for our help to get car towed to shopCustomer needs to pay or surrender vehicle

We are aware of the check engine light coming onWe are more than happy to take a look at the vehicle but if it is anything other than the engine/ transmission it would not be covered under warrantyAll vehicles are sold with safety & emissions

We are aware of this issue and we have spoke to Mr.*** & gave him an option of trading the vehicle or refundWe will be receiving the title within a week from Jefferson City

Ms.*** avenger went in collections days after 1st payment was not made on 2/23/*** *** attempted to send 1st right to cure, which was not paid in full on 3/27/*** *** then proceeded with repossession on 3/31/

There is a day/ 2,mile warranty 50/50 from date of saleAll sales are final

All sales are finalWe are more than happy to take a look at the vehicle when Mr*** brings the keys inWe have no recognition of any of our employees name callingThere is no bumper to bumper warranty it covers internal engine & transmission only for days or 2,miles 50/

Initial Business Response /* (1000, 5, 2015/06/22) */
Contact Name and Title: *** *** -Agent
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@joekusedcars.com
Unfortunately all holds are non-refundable, we are able to get Ms.*** into another vehicleWe still have the Equinox available
if she wanted to come with the total down paymentWe are not able to hold that particular vehicle any longer but her money can go towards another down payment

Initial Business Response /* (1000, 5, 2015/08/03) */
Joe-k Used Cars made arrangements to get the vehicle towed to our shopWe will check vehicle out to make sure it is safe to driveAnything that is covered in the warranty we will fixThe title is in the mail and will be here any day

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Ms*** drove car for two weeks, we are not obligated to give full refunds but we did to try to satisfy Ms***

The customer did not cure rights that were originally sent out

Ms*** was repossessed on 6/20/due to a past due balance of $We spoke to Ms*** on 6/19/she let us know that she could pay $but could not tell us whenOnce account is in jeopardy due to collections it could be picked up at any time