We sincerely apologize that the item showed in stock on our website but your order was back ordered and for the inconvenience it has caused. We try to provide accurate stock feeds to our customers and on our website and apologize this was not the case for this item. We have confirmed the item is now...
back in stock with the manufacturer and your order has shipped today. We apologize for the unsatisfactory experience you have had with us.
I am rejecting this response because: I've never heard of a company that makes you send everything back to the manufacturer. This should have been much more clearly stated. I had to spend $62 in shipping (I kept my receipt if needed). I feel lied to and betrayed as this was not made clear to me when I made the purchase.Also, I tried contacting the company via email before my 30 days to get reimbursed for the first set of handles, but did not hear back from them until afterward. Therefore, only getting store credit is not acceptable. Thank you Revdex.com for your help with this. I get the same generic responses from Build.com when I contact them directly. [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
Build.com has credited my credit card for the amount requested of $66.78.
Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
Thank you ma'am or sir.
We sincerely apologize for the issues the customer has had with their order. We work hard with our vendors to ensure that all items are showroom quality, are unused products and are shipped in adequate packaging so they will arrive in excellent condition. We are sorry if this was not the...
experience the customer had with the shower system. We also apologize that the customer was not informed of general return shipping charges. This is information we want all our representatives to make clear to customers at the time of setting up the return. We try to make it apparent in our return policy as well. Because the customer was told otherwise the funds for the return will be refunded. The customer should see the amount in their bank/cc account within the next 3-4 business days. Thank you.
We work hard with our vendors and manufacturers to provide accurate and live stock feeds to better assist our customers in their purchasing decisions. Customer accounts are charged upon purchase of merchandise even when stock is not available in order to secure the selected merchandise from the...
vendors and manufacturers as we are a retailer for different manufacturers. The customer has been given the approximate ship date that was given to us by our warehouse that his items are estimated to ship out at the end of this week. Regarding the material, the customer has ordered stainless steel, black, and galvanized finishes, all which state that the material is "Other Metals, Stainless Steel." We apologize for any miss communication and any inconvenience this has caused the customer and are working as quickly as possible to get the remaining backordered items sent out, thank you.
We sincerely apologize that the item showed in stock on our website but your order was back ordered and for the inconvenience it has caused. We try to provide accurate stock feeds to our customers and on our website and apologize this was not the case for this item. We have confirmed the item is now...
back in stock with the manufacturer and your order has shipped today. We apologize for the unsatisfactory experience you have had with us.
I am rejecting this response because: I've never heard of a company that makes you send everything back to the manufacturer. This should have been much more clearly stated. I had to spend $62 in shipping (I kept my receipt if needed). I feel lied to and betrayed as this was not made clear to me when I made the purchase.Also, I tried contacting the company via email before my 30 days to get reimbursed for the first set of handles, but did not hear back from them until afterward. Therefore, only getting store credit is not acceptable. Thank you Revdex.com for your help with this. I get the same generic responses from Build.com when I contact them directly. [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
Build.com has credited my credit card for the amount requested of $66.78.
Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
Thank you ma'am or sir.
We sincerely apologize for the issues the customer has had with their order. We work hard with our vendors to ensure that all items are showroom quality, are unused products and are shipped in adequate packaging so they will arrive in excellent condition. We are sorry if this was not the...
experience the customer had with the shower system. We also apologize that the customer was not informed of general return shipping charges. This is information we want all our representatives to make clear to customers at the time of setting up the return. We try to make it apparent in our return policy as well. Because the customer was told otherwise the funds for the return will be refunded. The customer should see the amount in their bank/cc account within the next 3-4 business days. Thank you.
We work hard with our vendors and manufacturers to provide accurate and live stock feeds to better assist our customers in their purchasing decisions. Customer accounts are charged upon purchase of merchandise even when stock is not available in order to secure the selected merchandise from the...
vendors and manufacturers as we are a retailer for different manufacturers. The customer has been given the approximate ship date that was given to us by our warehouse that his items are estimated to ship out at the end of this week. Regarding the material, the customer has ordered stainless steel, black, and galvanized finishes, all which state that the material is "Other Metals, Stainless Steel." We apologize for any miss communication and any inconvenience this has caused the customer and are working as quickly as possible to get the remaining backordered items sent out, thank you.