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John Grisham Photography

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Reviews John Grisham Photography

John Grisham Photography Reviews (226)

We sincerely apologize for the delay in issuing the remaining refund to the customerWe have issued the refund today and it should appear in the customers account within 3-business daysPlease let us know if we can be of any further assistance

I am rejecting this response because:I think they should honor the sales description listed on their web page and linked on the receipt I have from them

We apologize to the customer about this situation, unfortunately there was an error on our site when purchasing these tiles and the price was incorrectWhen we sent the order to the vendor they denied the order because the pricing was incorrectThis is something that was priced at way below our cost in error so there was no way we are able to work with the customer on getting them this priceWhen customer spoke with the rep he was working with they have discussed a cancellation and a credit being issued back to the card that was usedAgain we apologize about this error and any inconvenience it has caused the customer

We apologize for the delay in returning the customer's orderThe RGA must come from the vendor before it can be issuedBecause we typically do not take back general returns for appliances the request was delayedThe customer should have, as of now, received the BOL and RGA informationAgain, we apologize for the delay in getting this information to the customer

We apologize that the customer's information was used to try to place an order on our site without their permissionWe work hard to protect our customer's credit card information and are very sorry this happened to the customerAfter further research into the issue it seems that the card was used in a phone call from a "customer" trying to place the order using the card from their "associate" Our system quickly flagged the order as the information did not coincide with past orders and the funds were released from the orderIt seems that there may be a compromise of the card itself that the customer may want to look into with their bank and maybe change the card numberAs stated before the card number was received over the phone and not through our systemWe again are very sorry this happened and the necessary steps to have the account that used the card blocked have been takenThank you for your time

We apologize again for the delay that [redacted] caused with the repairThis is not an aspect we can accelerateThe customer has been credited more than the cost of the product to our company, because of the inconveniencesBecause [redacted] has made it clear that they are planning to fix the product, any further discounts are not availableThe discounts provided were a courtesy for the difficulties the customer hadBecause the customer has the product and it will be functional in the near future any further refunds are not applicableThank you

We are so sorry to hear that the customer did not receive all of the parts needed to install their fixtureUnfortunately we do not cover any installation costs as stated on our siteWhen we set up a return as defective and send the customer a new fixture at no cost we give them days to send back the defective fixture after which if we do not receive we would charge for the replacement that was sentIn this case the customer just needed to send back the parts that were not being usedAgain we are so sorry for the inconvenience this has caused, but that is the process of our returnsWe are unable to pull up the customers order with the information, this information above is just explaining a summed up view of our policies that you can find listed on our siteThank you

We apologize for the confusionAfter further research we have found that there are three orders involved and two were through [redacted] Orders [redacted] , [redacted] , and [redacted] We have sent for the second [redacted] order ( [redacted] ) that was not cancelled in time to be refunded as the products have been accounted forThe customer should see the refund in their bank/cc account within the next 48-business hoursThank you

We sincerely apologize for the lack of communication the customer received when they contacted us for support and for any inconvenience that it causedWe strive to offer our customers reliable and dedicated service and regret this was not their experienceFurthermore, we apologize that the information the customer needed to know about the item they purchased was not listed clearly on the website The screw is suggested as an additional recommended part for the item upon adding the item to the cart but is not listed as required nor is it required to complete the purchase of the handle Again we apologize for the confusion and as a courtesy the customer has been issued back the $and is not required to send the screw back

Unfortunately, we do not have immediate access to advertisements on customers sidebarsOur site was changed within the time given and the photos provided by the customer do not show our site but the sidebar on their emailThank you

We apologize that the products the customer ordered did not meet their expectations and that the pre-paid labels for the return were not sent out correctly for the first requestWe show that the packages were dropped off at [redacted] on 02/under the tracking information ending in 6780, 5471, and These products were received today at 11:am estOur site states that the manufacturer may take 5-days to process a return to make sure that the products received are correct and no damage to the products has occurredWe again apologize for any confusion that took place with [redacted] regarding the returnBecause of the issues the customer has experienced with receiving the labels promptly and because the product did not meet their expectation we will make an exception to our policy and issue the funds as soon as possibleIt may take 24-hours to process and be sent to the cc company to process as wellThank you

We apologize for the delay in issuing the funds to the customerWe were able to make an exception on the course we normally take to refund wire transfers, and the funds were sent to the bank for processing as of 12/If there is anything further the customer needs help with please let us know Thank you

The customer reported that only the rods were missing on their fixture and the only way the customer will not be charged for the replacement fixture is if we receive back the parts they did not use, meaning the fixture itself minus the rodsWe have sent the customer all the necessary labels to returnThank you

We apologize if our return policy caused any confusion or frustrationOur return policy states that return shipping for general returns are customer responsibility and that beyond days of purchase items are subject to a store creditThis return policy can be found here: [redacted] returnsDepending on the brand of product we do ship items directly from the manufacturerWe currently do not have a set warehouse for returns and so they are returned directly to the manufacturers or original warehousesThe shipping to the customer is free over $but anything sent back is customer responsibilityThe customer does not need to use our discounted labels if they would like to work with a shipper directlyWe would just need to know and we can cancel the labels and the customer would get their full refund minus what they personally pay for the shipping backThank you

We sincerely apologize for any confusion that the cancellation process causedCancellations are not instant in our systemWhen cancellations are requested an email is sent stating that the cancellation is only a request until our vendor confirms that the product has not shippedBecause the cancellation request was submitted over the weekend our vendor did not receive the request until after the shipment had already processed for shipmentThe product was intercepted at the customer's request and the credit is currently being processedThe customer should see the funds in their bank/cc account within the next 48-business hoursWhile we understand the frustration of overdraft fees, we try to make it clear that cancellations requests are just requestsWe unfortunately have no sway over the vendor/manufacturer when it comes to cancellation and try to update our customers on whether a cancellation is confirmed or not in a timely mannerIf a customer decides to purchase locally before this confirmation is received we are bound to the agreement provided at the time of purchase and time of initiating the cancellation requestThank you

I am rejecting this response because: I can not accept this response until I have the funds credited to my account As of this afternoon they have not been received by my financial institution After I called so many times trying to get this resolved, I feel at the least someone could have told me the order was going to be cancelled rather than telling me it was resolved I own my business and while inconvenient, would have offered to use my business address as my shipping address, but I never had a chance to offer that option I was told all was going to be ok then a few hours later received an email with the cancelled order After so much communication on my end to resolve the discrepancy, why couldn't someone have just called me? Now I have an entire project on hold - waiting on funds being replaced before any other order can be made To make matters worse, even after offering to send a copy of a utility bill or a closing statement to prove I own this home, one of the customer service representatives talked to me as though I was trying to do something fraudulent!! I was in tears by the end of the day

Thank you for your responseWe sincerely apologize that our representatives stated items on back order would ship on several occasionsAll back order dates are estimated and subject to change through the manufacturer so a ship date should have not been promised without providing a tracking # to let you know the items had shippedWe can assure you that the expedited shipping was requested to the manufacturer and we apologize this request was not fulfilledAt this time we have cancelled the remaining Air King [redacted] from the order and the cancellation confirmation has been sent to the email on the orderThe refund will appear back in the account within no more than 3-business daysAgain, we sincerely apologize for the unsatisfactory experience you have had with us Revdex.com [redacted] Dear [redacted] This message is in regard to a complaint submitted to the Revdex.com about your business on 8/31/by [redacted] This complaint was assigned ID [redacted] Revdex.com would like to thank you for your cooperation and response to the above-referenced consumer's complaint After forwarding the consumer your response, the consumer notified our office the matter is resolved Therefore we have closed this case accordingly Thank you for your cooperation in this matter Sincerely, [redacted] MESSAGE: Just received this email from build.com stating I'll be getting my refund for the fans

Thank you for your replyWe unfortunately can not honor the lower price of $as that is below our cost for the item in questionWe are happy to offer the fans for $a piece which is our cost for the itemIf this is sufficient we are happy to helpWe apologize for the inconvenience

Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to meIt is unfortunate that it had come to this, however, we spent a tremendous amount of our workdays in a panic to resolve these orders several times with the same or worse resultsIt has caused strain on our customer relationships locally [redacted] / [redacted]

Thank you for your emailWe sincerely apologize that the shower door ordered arrived missing parts and that those missing parts were then back ordered by the manufacturer further delaying the completion of your projectTypically by contacting the manufacturer parts are sent to the customer under warranty and is an easy swift process if the parts are in stockSince the part needed was not in stock this was not the caseInstead of sending out the missing part and causing a back order, we have set up a return for the item missing pieces and sent out a whole replacement shower doorWe sincerely apologize for the inconvenience this has caused and for the unsatisfactory experience you have had with us

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