John Kiefer Kia Mazda

Revdex.comP.OBox 1000Dupont, WA Reference: [redacted] Resolutions Consultant/ [redacted] Dear Ms [redacted] , June 15th, Please accept our sincerest apologies for any mis-understanding of our marketing promotion,"King of Cars" dated June 6th, In lieu of your letter, we are now confirming our consumers prize confirmation number over thephone, and mailing the gift card out to them Thank you for taking the time to provide us your feedback, so we may continue to strive toimprove our customer service Enclosed please find "check" #***, in the amount of $for your reimbursement of gasexpense Should you have any questions or need further assistance, please contact me directly Treasa H***General ManagerKiefer NissanNolvo of Corvallis541-753- ***Please see attached documents***

***: I apologize if you felt the mailer you received was misleadingThe time to buy is now campaign states very clearly “Here’s your chance to win Big” Key word “chance” The campaign states “If your numbers match, you’ve won! Call 866-306-to claim your prize [redacted] By calling you will receive instructions on how to claim your prize [redacted] ? The listed prizes gives the winning odds1st prize $25,or a new Kia Optima odds 1:75,2nd prize $in cash odds 1.75,3rd prize 70” flat screen odds1:75,3rd prize game console odds 1.75,4th prize $Wal-Mart gift card odds 1.75,You must proceed to the offsite Wal-Mart location to confirm your claim number [redacted] ? Everyone who received the mailer won at least the $Wal-Mart gift card as stated in the mailer if your numbers match you’re a winnerWe want you to know we did in fact have a $25,winner at this Wal-Mart location and we are very excited along with the winnerI can assure you that the winner in no way felt this mailer was advertising or deceiving in any wayAgain we apologize if you felt the mailer was deceivingWe sent out a 75,piece mailer and there is a winner for all the prizes listed above ? Thanks, Russ W***

The purchase price of the vehicle was $17,554, less a manufacturer rebate of $1,750, for a total purchase price of $15, Ms [redacted] "proxy," Lazlo, was on site and inspected the vehicle As agreed, we sent all the respective DMV, licensing and taxes to the customer's closest DMV office It was the customer's responsibility to take the vehicle to her local licensing agency to complete the process

Our apologies for the confusion A letter has been sent to Equifax to have the credit changed to a soft pull

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me

Complaint: [redacted] I am rejecting this response because:? No attempt was made to make any finance options known to us whether applicable or notInstead however our credit union received a response on our behalf from Kia, unknown to us, declining their offerIt was known at the start of our car buying experience that we would like to finance through the same credit unionThe offers from the credit unions became known to us only after purchasing the vehicleKia knowingly neglected to inform us of our optionsWhen working with one of the credit unions we were able to refinance despite the excess additional costs associated with it as well as the refused help on Kia’s part to provide the purchase invoice Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: No attempt was made to make any finance options known to us whether applicable or notInstead however our credit union received a response on our behalf from Kia, unknown to us, declining their offerIt was known at the start of our car buying experience that we would like to finance through the same credit unionThe offers from the credit unions became known to us only after purchasing the vehicleKia knowingly neglected to inform us of our optionsWhen working with one of the credit unions we were able to refinance despite the excess additional costs associated with it as well as the refused help on Kia’s part to provide the purchase invoice Sincerely, [redacted]

On July John K [redacted] called Mr [redacted] regarding his Complaint.? MrK [redacted] explained that the Credit Amnesty ad states you must make a minimum of $per week to qualify.? At the time, Mr [redacted] made $per month, which generally would not qualify him for any car loan unless he had a substantial down payment (approximately 50% of the purchase price).? MrK [redacted] apologized to Mr [redacted] for the confusion and told him we would be happy to assist him with a vehicle purchase in the future when his financial situation changes

Complaint: [redacted] I am rejecting this response because:I do not want any credit pull from Kiefer Nissan on my report as no financing was requested? Purely cash sale Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because:I do not want any credit pull from Kiefer Nissan on my report as no financing was requested. Purely cash sale. Sincerely, [redacted] ***

[redacted] , [redacted] is referring to an advertisement mailed by Kiefer Nissan of Gresham On the advertisement there was a match to win game There was no purchase necessary to enter or win The directions on how to play were clearly printed on the advertisement The instructions on the advertisement were to bring the flyer to the event location and compare your confirmation code to the prize board to determine what you have one All of the prizes were clearly listed with odds of winning Due to the fact that the grand prize was insured no other information could have been given via telephone Due to an overwhelming response to the advertisement we were unable to handle all phone calls promptly and in the future when using this form of advertising we will be increasing our staff to handle the increased level of phone calls regarding the advertisement I have included the disclosure statement from the advertisement for your information Please contact me with any further inquiries regarding this matter I can be reached at [redacted] or [redacted] @gokiefer.com Sincerely, Chris B [redacted] Kiefer Automotive Group Operations Manager

Revdex.comP.OBox 1000Dupont, WA Reference: [redacted] Resolutions Consultant/ [redacted] Dear Ms [redacted] , June 15th, Please accept our sincerest apologies for any mis-understanding of our marketing promotion,"King of Cars" dated June 6th, In lieu of your letter, we are now confirming our consumers prize confirmation number over thephone, and mailing the gift card out to them Thank you for taking the time to provide us your feedback, so we may continue to strive toimprove our customer service Enclosed please find "check" #***, in the amount of $for your reimbursement of gasexpense Should you have any questions or need further assistance, please contact me directly Treasa H***General ManagerKiefer NissanNolvo of Corvallis541-753- ? ***Please see attached documents***

Complaint: [redacted] I am rejecting this response because:On 12/09/we began our car buying experience at Kiefer Kia, from here on known as KiaOur credit application was received the same day at Pacific Cascade Federal Credit Union, from here on known as Pacific CascadeWe waited for Kia to inform us of any offers, from the 9th of December to the 24th of December, no information was shared about any other credit approvals besides SantanderWe fell victim to this withholding of information about the other credit approvals that even Kia admits to in their response, 2/08/2017, to my complaint with the Revdex.com submitted on 2/07/In Kia’s latest response,02/17/2017, they state that Santander was the first to approve us as they sometimes don’t receive approvals until the next business dayThis statement is invalid as we were notified of this approval weeks before all parties were able to sign at Kia, as the co-signer is a truck driver and was out of state at the timeWe signed with Santander on 12/24/On 12/29/we receive our first letter in regards to our car loan approval, from Pacific CascadeKia claims that the two approvals were “not for the parameters needed” however in our approval letter the only parameter not met in their request was the length of the loan term of months but was offered months insteadIt took us only a week after receiving our credit approval letter to contact Pacific Cascade to inquire about this offerOn 1/24/both parties agree that Kia was contacted by Pacific Cascade about our refinancing and asked to provide the factory InvoicePacific Cascade was unable to approve us without this invoice and attempted on many occasions to get itTheir experience with Kia was at first pleasant and they were hopeful of receiving the invoiceFrom 1/24/to 2/3/Pacific Cascade noticed a change and were greeted with call transfers to people who were unavailable, sick or on vacationPacific Cascade knowing how desperate we were to get out of our bad loan, were able to approve us of our refinancing by receiving the needed information from the manufacturerOur Service Contract Purchase Date being 2/3/This bad practice of withholding credit information wasn’t the only thing Kia didThey also took advantage of our lack of car buying experience and made changes to the advertised price, added additional mark up and extrasThe original loan request amount was $24,however after doing what corrupt things they do they decided we were a prime candidate for their practicesWe were told of countless discounts such as, military discount, manufacture’s rebate and loyalty discount because our previous car purchase from themDespite all the discussed discounts and deals we were getting they signed us with a less than satisfactory lender in the amount of $26,All this malpractice unknown to us until we were able to work with Pacific Cascade and have a professional look over these documentsWith our refinancing, out of Santander, an out of state lender charging us 14% interest who doesn’t except credit or debit payments nor has any payment grace period, to Pacific Cascade a local lender charging us 11% interest with a payment grace period has caused us to accrue additional costsOur refinanced loan now is in the amount $28,574.81, despite the additional loan amount our payment and interest are less than with SantanderIf without the malpractice of Kia we would have had an original loan amount of $24,with a 9% interest through our preferred credit union, Pacific Cascade, and payments nearly $less than SantanderAll without the $down payment Kia took on Santander’s behalf claiming it was part of our loan agreement with Santander Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:Regardless of the fact that John K [redacted] and David Y [redacted] have tried to explain that a hard credit hit is not that big of a deal....it is I will not fault Equifax for not providing a remedy to an issue they did not cause Credit is the basis of everything and mine has been altered for the next years by Kiefer Nissan without my authorization Sincerely, [redacted] ***

***: I apologize if you felt the mailer you received was misleadingThe time to buy is now campaign states very clearly “Here’s your chance to win Big” Key word “chance” The campaign states “If your numbers match, you’ve won! Call 866-306-to claim your prize [redacted] By calling you will receive instructions on how to claim your prize [redacted] The listed prizes gives the winning odds1st prize $25,or a new Kia Optima odds 1:75,2nd prize $in cash odds 1.75,3rd prize 70” flat screen odds1:75,3rd prize game console odds 1.75,4th prize $Wal-Mart gift card odds 1.75,You must proceed to the offsite Wal-Mart location to confirm your claim number [redacted] Everyone who received the mailer won at least the $Wal-Mart gift card as stated in the mailer if your numbers match you’re a winnerWe want you to know we did in fact have a $25,winner at this Wal-Mart location and we are very excited along with the winnerI can assure you that the winner in no way felt this mailer was advertising or deceiving in any wayAgain we apologize if you felt the mailer was deceivingWe sent out a 75,piece mailer and there is a winner for all the prizes listed above Thanks, Russ W***

An advertising promotion flyer was mailed out to a number of homes within an mile radius of theDealershipNo purchase was necessary to enter or winThe Sales advertisement included a 'Game Piece'that if the numbers matched, & verified, the recipient was a winner of a prize - the highest
odds being a'Shoppingdough.com' Promotional Gift Card valued@ $Odds are listed at 79,997:80,to winthe Shopping CardThe Disclosure clearly states you are to bring invitation to Dealership to compare the(Confirmation code) on event flyer to Prize Board to determine your prize'This information is fully disclosed on Sales promotional flyerWe apologize if customer did not read thedisclosure and/or understand the promotionThe Contest Prize Board to compare (your) numbers was ondisplay at the Dealership for the entire duration of the Sales PromotionIn addition to the'Shoppingdough.com' Promotional Gift Card, there was a 1:80,chance to win one (each) of the 3larger prizes -Those prizes were $25,000, $5000, or $cash value.Kiefer Kia is a locally owned & operated business that supports local sports and community events, looksfor fun & engaging ways to give back to the community -they had hoped the person with the winningticket(s) would have come in - It would have been exciting to have a big prize winner from the local area.Again, our apologies for any issues regarding promotion.I've included a copy of disclosure, & Official Rules of the promotionThis event was contracted & insuredthrough Automotive Experts.Please feel free to contact me if you have any further questions.Thank You,Ray M***Automotive ExpertsCanal St Suite 2610New Orleans, LA 70130Ofc: 504-962-3000Fax: 604-962-

Kiefer Nissan of Gresham is unwinding the deal today, consistent with the Desired Settlement

Our apologies for the confusion. A letter has been sent to Equifax to have the credit changed to a soft pull

The purchase price of the vehicle was $17,554, less a manufacturer rebate of $1,750, for a total purchase price of $15,804. Ms*** "proxy," Lazlo, was on site and inspected the vehicle. As agreed, we sent all the respective DMV, licensing and taxes to the customer's closest DMV
office. It was the customer's responsibility to take the vehicle to her local licensing agency to complete the process

Complaint: ***
I am rejecting this response because:On 12/09/we began our car buying experience at Kiefer Kia, from here on known as KiaOur credit application was received the same day at Pacific Cascade Federal Credit Union, from here on known as Pacific CascadeWe waited for Kia to inform us of any offers, from the 9th of December to the 24th of December, no information was shared about any other credit approvals besides SantanderWe fell victim to this withholding of information about the other credit approvals that even Kia admits to in their response, 2/08/2017, to my complaint with the Revdex.com submitted on 2/07/In Kia’s latest response,02/17/2017, they state that Santander was the first to approve us as they sometimes don’t receive approvals until the next business dayThis statement is invalid as we were notified of this approval weeks before all parties were able to sign at Kia, as the co-signer is a truck driver and was out of state at the timeWe signed with Santander on 12/24/On 12/29/we receive our first letter in regards to our car loan approval, from Pacific CascadeKia claims that the two approvals were “not for the parameters needed” however in our approval letter the only parameter not met in their request was the length of the loan term of months but was offered months insteadIt took us only a week after receiving our credit approval letter to contact Pacific Cascade to inquire about this offerOn 1/24/both parties agree that Kia was contacted by Pacific Cascade about our refinancing and asked to provide the factory InvoicePacific Cascade was unable to approve us without this invoice and attempted on many occasions to get itTheir experience with Kia was at first pleasant and they were hopeful of receiving the invoiceFrom 1/24/to 2/3/Pacific Cascade noticed a change and were greeted with call transfers to people who were unavailable, sick or on vacationPacific Cascade knowing how desperate we were to get out of our bad loan, were able to approve us of our refinancing by receiving the needed information from the manufacturerOur Service Contract Purchase Date being 2/3/This bad practice of withholding credit information wasn’t the only thing Kia didThey also took advantage of our lack of car buying experience and made changes to the advertised price, added additional mark up and extrasThe original loan request amount was $24,however after doing what corrupt things they do they decided we were a prime candidate for their practicesWe were told of countless discounts such as, military discount, manufacture’s rebate and loyalty discount because our previous car purchase from themDespite all the discussed discounts and deals we were getting they signed us with a less than satisfactory lender in the amount of $26,All this malpractice unknown to us until we were able to work with Pacific Cascade and have a professional look over these documentsWith our refinancing, out of Santander, an out of state lender charging us 14% interest who doesn’t except credit or debit payments nor has any payment grace period, to Pacific Cascade a local lender charging us 11% interest with a payment grace period has caused us to accrue additional costsOur refinanced loan now is in the amount $28,574.81, despite the additional loan amount our payment and interest are less than with SantanderIf without the malpractice of Kia we would have had an original loan amount of $24,with a 9% interest through our preferred credit union, Pacific Cascade, and payments nearly $less than SantanderAll without the $down payment Kia took on Santander’s behalf claiming it was part of our loan agreement with Santander
Sincerely,
*** ***