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John L. Sullivan Chevrolet

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Reviews John L. Sullivan Chevrolet

John L. Sullivan Chevrolet Reviews (26)

Bait and switch. Sales manager and sales person offered a price that we agreed on. We came were going to sign paperwork, but the sales manager tried to increase the purchase price by over 4,000.00 dollars. After giving one of the best acting jobs I have ever seen. The sales manager comes out of the office, and says at that price I promised we have no deal. So I thank they me and my mom walked out of the office. As we get outside the sale person comes out, and says will you take what we promised plus $2000. I say thanks, but no thank you and continue to jump into the car. Then the sales manager comes out and says he will give me what was promised plus 1,000, and two tanks of gas. I let him know I was thinking about it. They continue to call me, and text me the next day to see if I was still interested. The next day I came in to let them know we were not moving forward because of the broken promises the sales person lost his composure, and started to yell at me. As I walked in I notice John L Sullivan was in his office, and requested to speak to him. They would not allow me to discuss my concerns with the owner. I would like to schedule a meeting with John L Sullivan.

Review: I took my car to john l Sullivan because it needed a thermostat replaced and regular service needed and the check engine light was on I checked the codes and it said thermostat and misfire so I told them what I thought it needed and asked that they do a full diagnostics on the car they informed me it needed spark plugs and wires and thermostat so I had them do the work and when my wife drove the car home it overheated so bad we had to have it towed back to the shop the next day after waiting all day I finally called there and was told it had a blown head gasket and that it must of had it before I brought it to them so I asked how that was possible when you did the inspection on the car now there saying I refused the diagnostic on the car I told them I was the one who requested it and it is on my paperwork so they said they would take half the responsible but now they are saying the heads are bad and I would have to pay for that repair all I keep getting from them is the rrunaroundmy car ran good before I took it there they are telling me that the thermast was stuck open that's why it did not over heat on me I told them that at first you told me it was stuck closed not you are saying it was stuck open I don't get it my paperwork even says it was stuck closed they are trying to cover there bad work please helpDesired Settlement: I have paid them 850 already on the work they messed up and now my car has major problems I just want them to accept there mistake and fix my car

Business

Response:

Mr. [redacted] brought his 2004 Impala in for service on 1/9/15at 8:00 am. He was written up by [redacted]. According to [redacted] and ourdocumentation, Mr. [redacted] stated his heater was not working and code P0128present for engine coolant not getting to operating temp and engine runs roughand has code P0300 present for misfires. [redacted] wrote the RO with theseconcerns: 1. Customer States the engine light is on and seems to be runningrough has misfire code CHECK AND REPORT. 2. Customer requests to replace theengine air filter. 3. CUSTOMER STATES VEHICLE NEEDS THERMOSTAT DUE TO POSSIBLECODE AND HEATER BLOWING COLD. According to [redacted], Mr. [redacted] verbally told himhe did not want to pay the diagnostic fee for the thermostat concern because hehad already diagnosed it. He initially authorized $453.95 for those 3 items. Wereplaced the thermostat and verified while running engine in the shop that thethermostat was operating normally now and the heater is working. There was nomisfire or misfire codes present at that time and we recommended replacing thespark plugs and wires based on time and miles. Mr. [redacted] approved the sparkplugs and wires and added a transmission service with [redacted] over the phone @2:36 pm on 1/9/14 for an additional $407.00 total of $860.00 + tax. Mr. [redacted]picked up at 6:00 pm and called a while later and talked to Steve White andstated “My temp gauge almost got to the red, you did not bleed my coolingsystem, and now I have a blown head gasket”. Steve had the vehicle towed backto the shop and put Mr. [redacted] in a rental at our expense. The next day weverified our thermostat repair was done correctly and that the vehicle failed ablock test verifying a p[redacted]able head gasket issue. Service Manager [redacted]met with Mr. [redacted] on Monday 1/12/14 and informed him that his head p[redacted]lem ispre-existing and offered to split the $1300 job as a sign of goodwill. Mr.[redacted] informed Mr. [redacted] that we would need to remove the heads and check themfor damage. He agreed to that offer and we also gave him up to 5 days of rentalcar. Upon removal of the cylinder heads it was very clear that at least onehead has long term damage and the cooling system showed signs of aluminumsulfate (stop leak) verifying that this was an ongoing condition that someonewas aware of. We then offered him 2 more options which he declined. Our offerstill stands of $650 total credit towards the repair of this existingcondition. Mr. [redacted] has declined, and we are standing firm on that offer.

Consumer

Response:

I am rejecting this response because:at the time of dropping off my vehicle I requested a full diagnostic of my vehicle my original estimate was for thermostat oil change and filter and $160 for diagnostic when I was called by [redacted] and told what the problem was from them diagnosing my vehicle I told them to do the work now they're saying they did not do a diagnostic of my vehicle and I have it in writing that I wanted it doneI was informed that the $160 that was in the original estimate for full diagnosis of my vehicle would be applied to the work being done if I had it done by themI am requesting a hard copy of original work order with notes from [redacted] and the mechanic they say they don't have hard copies

Business

Response:

We feel we have made a more than generous offer under the circumstances. Our repairs are not the cause of the problem with this vehicle and therefore not our responsibility. We have made an offer to participate substantially, even though our repairs are not the cause of this consumers problem and we stand firm behind that.

Consumer

Response:

I am rejecting this response because:they needto get their facts and stories correct down therethey have contradicted their self so many times now I do not believe they even know what's true and what's not

Review: I paid for a 60 month warranty. The warranty expired after 48 months.

I purchased a 2008 Chevy Silverado from John L Sullivan in Oct. of 2008. At the time of purchase I paid for a 100,000 mile/60 month warranty. The mileage on the truck is less than 100,000 miles, and I have owned the truck fro less than 60 months. I am in need of warranty repairs, and have been informed by John L Sullivn that the warranty expired 48 months after I purcahsed it. When I asked why the warranty expired early, I was told that the warranty date went back to the date the truck was "in service", not the purchase date. I was mislead in the terms of the warranty by John L Sullivan staff at the time I purchased my vehicle. Had I known I was purchasing a warranty for 48 months (at the cost of 60 months) I would not have purchased this warranty.Desired Settlement: I am seeking the refund of the amount paid for a warranty that did not cover the promised warranty terms.

Business

Response:

Initial Business Response

This letter is in response to a complaint about a Service Contract sale on 10/18/2008. This is a new car Service Contract sale that starts on teh original manufactures warranty date. I have provided copies of the service contract which shows the customers signature on the contract along with all the contract items and conditions.

The warranty was for 60 months or 100,000 from original in service date. Please call if there is any more confusion or questions about this case as I can help explain more.

Final Consumer Response

(The consumer indicated he/she DID NOT accept the response from the business.)

I have not received a copy of the document as alleged by the company. Further, the company has not responded to the fact that I was told the warranty was a 60 month warranty from the date I bought the vehicle, not a 48 month warranty. It is nonensical to assume someone would pay the cost of 60 months of coverage while only receiving 48.

Final Business Response

We will remain our position as the dealer on the response to [redacted]. [redacted] did sign the contract stating the warranty began at the original manufacture date.

Thank you.

Review: Dealer sold me a car with expired licence/registration.I never rec'd the 2012 sticker.

I purchased a 2010 Dodge Caliber,Lic# [redacted] on April 13, 2012, $12,600.00. The licence and registration expired August 2011. I asked the sales person [redacted] and [redacted] about this. [redacted] said don't worry the registration would be fixed and good until 2013. He went and got a paper [redacted] L [redacted] plate and cover the expired license plate up. I purchased the car thinking I registration was included in the price of the car. All [redacted] L [redacted] did was transferred the title into my name, and now I have to pay the renewal $174.00 fee by August 22, 2012. Desired Settlement: I feel that [redacted] L [redacted] should have disclosed to me that the registration fee was not included in the sale of the car. I feel [redacted] L [redacted] should pay the $174.00, 2012 renewal registration fee as stated. If I would have known that the fee was due 4 months from the date of purchase, I would not have purchased the car. Where is the honority?

Business

Response:

Business' Initial Response

I am in the process of trying to get a hold of Ms [redacted], the reg. on the vehicle she purchased from us was current and not due till August 22nd she was charged a 15 dollar transfer fee, I will try to make her happy as best I can.

General Sales Manager

[redacted] L. [redacted] Chevrolet

Consumer's Final Response

(The consumer indicated he/she DID NOT accept the response from the business.)

I have spoken to Mr [redacted] about three times on the phone, about the expired registration and the no 2011 to 2012 sticker on the licence plate. The last phone conversation, Mr [redacted] stated he would check with his DMV person and get back to me.I have not hear from Mr [redacted] since that day.

Also I recieved a fixed ticket July 10, 2012, for not having the 2012 sticker/tag on the licence plate. The CHP officer stated the temporary window sticker/registration was no good, it did not mean anything.

[redacted] L [redacted] asured me this sticker/registration was good for 6 months, until I could pay the due August 22, 2012 to 2013 registration fee. I problem has not resolved, this ticket only added fuel to the fire.

Business' Final Response

Company states that they have reached a settlement with the customer and sent her $87.

Review: Charged 8.5 sales tax and only should of charged 8.0.

On April 5, 2013, I purchased a vehicle and was overcharged sales tax. I live in Sacramento County and it should of been 8.0 not the 8.5. Desired Settlement: Refund of overcharged sales tax plus interest that I am going to be charged on my loan.

Business

Response:

Business' Initial Response

[redacted] has been in contact with several employees here at the dealership. We have been communicating through email for the past week in regards to her concern. We have gone by our forms, which was given to us by Board of Equalization to charge the sales tax of 8.5. We made a call to BOE and they clarified the confusion with the county she resides. We are refunding her the amount of the added sales tax.

Consumer's Final Response

(The consumer indicated he/she DID NOT accept the response from the business.)

They refuse to admit their wrong doing and once again I have to pay interest on the over charged amount.

Business' Final Response

I would to provide you with the details of this complaint. We have refunded the difference in the sales tax that was collected. We refunded the overage on 4/30/2013, check #XXXXXX.

Review: I purchased a 2014 [redacted] GLS on 8/29/14 with 17827. When I got home with the car, the next day the car began making a creaking noise when you pressed on the gas pedal and the brakes. I took the car to the dealer on 9/06/14 to have it repaired. The dealer (John L Sullivan) had me take the car to [redacted] for the repair. Upon examination of the car, [redacted] said the Subframe had been replaced and wasn't under warranty. [redacted] did the repair. All seemed well until the next day when the same issue was still there. I took it to John Sullivan to have it repaired again on 09/11/14 for the same issue. I was told they had no way of knowing about the subframe being replaced.Later that day they told me the car had been a rental from [redacted] and the subframe had been bent when someone parked the car and hit the cinder block. When there mechanics looked at the car everything was fine. When I picked the car up 3 days later, I was assured the problem had been fixed. The next day when driving the car, I realized the issue had not been repaired. I took the car back on 9/17/14 to have a lo jack installed and let them know the creaking issue with the car was still an issue. The car has been at the John L Sullivan for repairs since 9/17/14. I haven't had this car a month yet and already it has been at the dealer for repairs a total of 11 days. The issue with the subframe was not on the car fax or even divulged to me when I purchased the car.Desired Settlement: I would like a refund of my purchase, so I can by a car that works as it is intended and the sales contract voided.

Business

Response:

John L Sullivan Chevrolet purchased this vehicle from [redacted] and found some minor damage to the front crossmember on initial inspection. We returned to our wholesaler for repairs where they replaced the front crossmember, vehicle now has a creak noise from the crossmember. There is no info on [redacted] for this damage. [redacted] has been working with [redacted] who has agreed to make repairs under warranty for this problem as of today 9/30/14. We have provided our customer with a rental vehicle at our expense while this issue gets resolved. If Hyundai is unable to properly repair this vehicle we will offer to trade them out of it and into another vehicle.

Consumer

Response:

I am rejecting this response because:

John L Sullivan has offered to trade out the vehicle if [redacted] is unable to properly repair my vehicle purchased. My vehicle has been at John L Sullivan for repairs since 9/17/14. Today is October 2, 2014 and my vehicle is still being repaired. I am concerned to the extent of damage the vehicle has actually sustained. I am concerned their may be more damage to the vehicle than what was mentioned. As stated, this information was not on the [redacted] and it was not disclosed to me when I was purchasing the vehicle. I am not sure as to why this was not reported to [redacted] after the initial inspection was done and repairs were completed. As, John L Sullivan failed to report the damage or repair, which brings the integrity of John L Sullivan dealership into question. I feel as though my right to make an informed decision on the purchase was taken away. At this point, I am concerned about the safety of the [redacted] purchased and do not wish to have the repaired vehicle returned due to my expressed concerns. I purchased this vehicle in good faith and was excited to have new vehicle.

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Description: Auto Dealers - New Cars, Auto Dealers - Used Cars, Auto Repair & Service

Address: 350 Automall Dr, Roseville, California, United States, 95661

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