John Low Agencies- Wayne Mcgarvey

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Wow, does this just keep going back & forth or do they eventually have to give real proof? FWE is Unprofessional & dishonest to say the least In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: As of today, April **, only of the ordered items has arrived: Fitbit Charge HR - Heart Rate Activity Wristband / (Black) Large I have not received the Fitbit Charge HR - Heart Rate Activity Wristband / (Black) Small, for which I was also charged on March **In addition, the receipt provided in the package provides inaccurate information about the amount charged While the original confirmation (please see attached .pdf) stated the item cost was $121.90, the receipt in the package says $(please see attached photo) I believe company is engaging in unethical business practices They need to be investigated I have attached some .pdf copies of email interactions with the companyThank you for your attention to this matter, [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] This is the package received in the mail last ThursdayI don't understand how that is a resolutionThey were going to notify me of A decision by the return department within 24-hours of jazz Thursday but I still have not heard In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

At this time, I have been contacted directly by Firewire Electronics regarding complaint ID [redacted] , however my complaint has NOT been resolved because: [Your Answer Here] I actually made contact with Firewire Electronics several timesEach time I was given an excuse and a promise the issue (in this case, a refund on the purchase I never received) would be resolvedIt still has notThe last contact made was July ***I was told my refund was processed on July ***, and it takes to business daysOn July [redacted] (still without a refund) I attempted to make contact once again and never received a responseSince then, Firewire Electronics has been silent with absolutely no contact In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

The refund was issued. we shipped the exact order the customer purchased. customer decided they did not want to keep the item because the ordered themselves the wrong size. We do not accept returns on orders for this reason but we made an exception. Customer was refunded on 516 - refunds process within 5-7 business days. this transaction is closed. the customer needs to contact their card holder and provide them with the refund confirmation number [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: FWE continue to give information, saying they refunded the $and I assure you, they have NotI check my account at least three times per day in hopes that it will be thereI called [redacted] and confirmed it has not been credited Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The business is correct in regards to the price of the product I purchasedI paid $for the watch, not $However, I still have not received this money in my account and I already contacted my bank to find out if they saw any credit pending in my accountThey said no!!!!!! My problem with this company still has not been resolved !! In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

The item the customer purchased was clearly described, sold at a very fair open box discountour return policy is clear on these items, a customer agrees to these terms when they checkoutthe reason for return is not valid, here is a copy of the website termswe are not obligated to except a return without a valid reason (LISTED BELOW)FITBIT Pedometers, Microsoft Smart Bands, Vizio SoundBar Equipment, Cisco Flip Cameras and select other Items are discounted on our site 20-50% off Retail price and are shipped in Open Box Condition these items are not returnable or refundableBuyer accepts these conditions before making the purchase.If your having trouble with a FitBit Pedometers functionality please trouble shoot first at the below link[redacted] Common issuesSYNC ISSUES ON FITBIT PEDOMETERS ARE NOT A DEFECT> they are solved by plugging the unit into a computer and running the fitbit softwareGreen Pulsing Lights - operation of fitbit pedometersPedometer arrived switched on Fitbits sometimes arrive switched on in the packagingthis does not affect the battery or the warranty nor will this condition be acceptable as a reason for returnLight Blemishes on products - Open box merchandise is stored in bulk containmentlight scuffing can be removed and is not a valid reason for a returnThese products are final sale and discounted at nearly 50% off retail priceOpened or distressed packaging - Open box merchandise is repackagedboxes may arrive resealed, or with cosmetic imperfections This is not a reason for returnOpen box merchandise is sold at nearly 50% of retail priceWe will not accept returns unless you can provide a support ticket from fitbit with a valid issue.We will not accept returns unless you can provide a support ticket from fitbit or merchandise manufacturer with a valid issue.Returns are accepted for defective items within days of purchase date subject to conditions belowClaims for missing items or items damaged in transit must be received within two business days of receipt of merchandiseTo initiate a return authorization, you must contact us below with your order number and reason for return, Once approved, you will then be issued an RMA with return shipping instructions

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have
determined that my complaint has NOT been resolved because:
On June **, 5:p.m I received a email from the business staying that they would refund me back the moneyIts seems to me they have a communication problem and do not communicate amongst each otherNow their response is they cannot refund me my money because it is in transit.Not once, twice,now three times this item has been in transitI dont what to believeNow I have to keep checking my bank account for this refund or keep checking my mail box for the package
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:At this time, my complaint, ID *** regarding Firewire Electronics has been resolved
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,*** ***

The return policy and terms of our website are clear - a customer fully agrees to the terms of the site before making a purchasewe are not obligated to fulfill a request for a return because the customer does not like the condition of the products box. terms are listed very clearly below. FITBIT Pedometers, Microsoft Smart Bands, Vizio SoundBar Equipment, Cisco Flip Cameras and select other Items are discounted on our site 20-50% off Retail price and are shipped in Open Box Condition these items are not returnable or refundable. Buyer accepts these conditions before making the purchase.If your having trouble with a FitBit Pedometers functionality please trouble shoot first at the below link.***Common issuesSYNC ISSUES ON FITBIT PEDOMETERS ARE NOT A DEFECT> they are solved by plugging the unit into a computer and running the fitbit softwareGreen Pulsing Lights - operation of fitbit pedometersPedometer arrived switched on. Fitbits sometimes arrive switched on in the packaging. this does not affect the battery or the warranty nor will this condition be acceptable as a reason for return. Light Blemishes on products - Open box merchandise is stored in bulk containmentlight scuffing can be removed and is not a valid reason for a returnThese products are final sale and discounted at nearly 50% off retail price. We will not accept returns unless you can provide a support ticket from fitbit with a valid issue

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
My package was not delivered as describedThe package is damaged, bent, crumbled and has tape covered all over itThe package appears to have been tampered with, opened, and resealed several timesIt looks as if the contents inside may have been tampered with and could be damagedThe only packing inside the package to keep the contents safe was two small pieces of bubble wrapWhen trying to contact customer service and asking numerous times to speak with someone on the phone I was either ignored or was given informationTheir advertisement states you can speak with someone about returns or refundsHere it is stated in their advertisement"We are committed to providing you with extraordinary service before, during, and after your purchase from usYou are invited to call us, chat with us, or visit us at our SuperStore, where we are happy to serve and assist you every step of the way" I provided my phone number to customer service for someone to call me as soon as my package was delivered damaged, and as of today, one month later, no one has called me regarding my concernsThe phone number listed on their website is a recording that no one answers and it is also the phone number customer service provided me with via an emailWhen I responded to customer service and stated that I have tried to call the number numerous times but it is just a recording, customer service never responded back to me. This is advertisement, my package was delivered damaged, as well as the contents could be damaged, and this is unacceptable from any reliable and respectable businessI am requesting a refund
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I just contacted my bank again to see if they saw any credit pending yet, and, once again, the answer was noI don't know why FireWire Electronics sent me that confirmation code, there's no use for itThey never refunded my moneyTo me it looks like I wont even be getting the money back at allSo all I'd like to say is this: FIREWIRE ELECTRONICS IS A SCAMTHEY WON'T REFUND YOUR MONEY BACK IF YOU BUY CERTAIN PRODUCTS FROM THEMREAD THROUGH THE WEBSITES REFUND POLICY PAGE CAREFULLY, BECAUSE IF YOU DON'T, SAY BYE-BYE TO YOUR MONEY
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

The order is currently in transit to the destinationunfortunately we cannot refund an order in transit, there would be no way to recover the merchandisethanks

This order was not $144 - this customer is sending an inaccurate order and price. we have attached the receipt. the order has been refunded. we have already responded to this customer several times.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
...


[Your Answer Here]
 
This is the package received in the mail last Thursday. I don't understand how that is a resolution. They were going to notify me of A decision by the return department within 24-48 hours of jazz Thursday but I still have not heard  
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the...

response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

As of today, April **, only 1 of the 2 ordered items has arrived: 1 Fitbit Charge HR - Heart Rate Activity Wristband / (Black) Large.  I have not received the 1 Fitbit Charge HR - Heart Rate Activity Wristband / (Black) Small, for which I was also charged on March **. In addition, the receipt provided in the package provides inaccurate information about the amount charged.  While the original confirmation (please see attached .pdf) stated the item cost was $121.90, the receipt in the package says $86.00 (please see attached photo).    I believe company is engaging in unethical business practices.  They need to be investigated.  I have attached some .pdf copies of email interactions with the company. Thank you for your attention to this matter,[redacted]
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Customer ordered open box item. decided they wanted to upgrade to sealed package, sent back item (we made an exception on the return for this ) paid the difference. needed the new parcel faster then it could be shipped. order was canceled. customer opened a dispute in [redacted] both payments...

refunded. See related [redacted]customer has been given refund confirmation for their card processor.

The refund was issued. we shipped the exact order the customer purchased. customer decided they did not want to keep the item because the ordered themselves the wrong size. We do not accept returns on orders for this reason but we made an exception. Customer was refunded on 5/**/16 - refunds process within 5-7 business days. this transaction is closed. the customer needs to contact their card holder and provide them with the refund confirmation number [redacted]

The package will be delivered - FEDEX [redacted]