John Low Agencies- Wayne Mcgarvey

This transaction has been refunded on our end. the issue should be closed. thanks.

the item was delivered - [redacted] -[redacted]the customer ordered an open box item at the discounted retail price of 35% of...

retail. said item was delivered exactly as describedthe customer is complaining that the shipping box is damaged. the item itself is intact and as describedour return policy on open box items is clear. Customer has sent repeated threatening emails with obscenities and vulgarities and this is not acceptable.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 Wow, does this just keep going back & forth or do they eventually have to give real proof? FWE is Unprofessional & dishonest to say the least. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Unacceptable. I was told on May * and I have email documentation that when my package arrived I could return it for a refund. I was also told on May ** and have email documentation that the returns department would provide me with a returns address and instructions for my refund. I have never received that information and I am still waiting on that information for my refund as I was told by the business that this would happen.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

This order was delivered to the customers confirmed address. we have fulfilled the order please verify below. any delay on this transaction was caused by [redacted] - Thanks. [redacted]

[redacted] delivered on the 1st. thanks

At this time, I have been contacted directly by Firewire Electronics regarding complaint ID [redacted], however my complaint has NOT been resolved because:
[Your Answer Here]
I actually made contact with Firewire Electronics several times. Each time I was given an excuse and a promise the...

issue (in this case, a refund on the purchase I never received) would be resolved. It still has not. The last contact made was July [redacted]. I was told my refund was processed on July [redacted], and it takes 5 to 7 business days. On July [redacted] (still without a refund) I attempted to make contact once again and never received a response. Since then, Firewire Electronics has been silent with absolutely no contact. 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

The item the customer purchased was clearly described, sold at a very fair open box discount. our return policy is clear on these items, a customer agrees to these terms when they checkout. the reason for return is not valid, here is a copy of the website terms. we are not obligated to except a return without a valid reason (LISTED BELOW)FITBIT Pedometers, Microsoft Smart Bands, Vizio SoundBar Equipment, Cisco Flip Cameras and select other Items are discounted on our site 20-50% off Retail price and are shipped in Open Box Condition.  these items are not returnable or refundable. Buyer accepts these conditions before making the purchase.If your having trouble with a FitBit Pedometers functionality please trouble shoot first at the below link.[redacted]Common issues1. SYNC ISSUES ON FITBIT PEDOMETERS ARE NOT A DEFECT> they are solved by plugging the unit into a computer and running the fitbit software.2. Green Pulsing Lights - Normal operation of fitbit pedometers3. Pedometer arrived switched on.  Fitbits sometimes arrive switched on in the packaging. this does not affect the battery or the warranty nor will this condition be acceptable as a reason for return. 4. Light Blemishes on products - Open box merchandise is stored in bulk containment. light scuffing can be removed and is not a valid reason for a return. These products are final sale and discounted at nearly 50% off retail price. 5. Opened or distressed packaging - Open box merchandise is repackaged. boxes may arrive resealed, or with cosmetic imperfections.  This is not a reason for return. Open box merchandise is sold at nearly 50% of retail price. We will not accept returns unless you can provide a support ticket from fitbit with a valid issue.We will not accept returns unless you can provide a support ticket from fitbit or merchandise manufacturer with a valid issue.Returns are accepted for defective items within 7 days of purchase date subject to conditions below. Claims for missing items or items damaged in transit must be received within two business days of receipt of merchandiseTo initiate a return authorization, you must contact us below with your order number and reason for return, Once approved, you will then be issued an RMA with return shipping instructions.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have not received the item.  The tracking indicates that the parcel was not given to [redacted] for shipment until today, 4/**, at 1:45pm - a full 31 days after the item was purchased.  I have corresponded with the business several times over the past month and was assured that the item was shipped several times: -on 3/**: The business emailed me and claimed the item shipped on 3/**.  I was provided with this tracking number: [redacted]- 4/*:The business emailed me and claimed they had "escalated" the tracking on the parcel.  I was provided with this tracking number: [redacted]-on 4/*: - The business emailed me stating: "Hi Sara, please track here - [redacted]"-on 4/**: The business provided this tracking link in its response to the Revdex.com complaint: [redacted]-on 4/**: The business provided this tracking number in its response to the Revdex.com complaint: [redacted]-on 4/**: The business provided this response to the Revdex.com complaint: “[redacted] numbers update every hour -this will update later today - please check it again this evening [redacted]“This is unacceptable.  It is also suspicious.  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to...

complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 The business is correct in regards to the price of the product I purchased. I paid $114.05 for the watch, not $144.05. However, I still have not received this money in my account and I already contacted my bank to find out if they saw any credit pending in my account. They said no!!!!!! My problem with this company still has not been resolved !!
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted] numbers update every hour -this will update later today - please check it again this evening -  [redacted] - [redacted] -

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
Again! The listing says "open box" not "used". The item I got is clearly used with scratches all over the screen. I certainly would not pay that much $ for the piece of crap I got. The item was not even shipped from you. It was sent from an eBay seller who has nothing to do with your business. That seller was selling it at a fair price of $79.99, not $113, which is what I was charged. Your business practices are clearly flawed. I'm not asking what your policy is, I know it. You've sent it twice and I'm not going by that since you didn't send me what I ordered.  
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: FWE continue to give false information, saying they refunded the $114.05 and I assure you, they have Not. I check my account at least three times per day in hopes that it will be there. I called [redacted] and confirmed it has not been credited. 
Sincerely,
[redacted]