John Lynch Chevrolet Pontiac Sales, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The original paperwork I signed with them was for 31790. Dollars.  When we finally got in there several hours later to sign the rest of the paperwork, they had added 3219.00 dollars to it with out discussing anything with us, they not only lied, but they treated us like is. Told us owell you already signed the paperwork. They offered to give me 1100.00 dollars plus cancel the 2500.00 dollar xtended waranty as good faith gesture because they wanted to make me happy. When I told them that it wasnt the same. That I needed the waranty because of the miles I drive each day for work, he got nasty with me and said, "look you already signed the paperwork and we dont have to do anything for you, were willing to do this only if you are going to give us a good review with GM, if your not we're not doing anything."  So they were trying to give me 1100.00 dollars for 3219.00 dollars for me to keep my mouth shut about how they are ripping people off. I asked to speak with the owner and they refused. The person that I had go over my paperwork work there several years ago before moving  and said that there was no way that Dave Lynch would have let them get away with that. That he had built that business on good faith. So several times I have tried to contact him and they refuse to let me speak with him. I believe that you don't have much more than your word. Without your word you are nothing. I want to believe that there are better people than who I have been dealing with. This was suppose to be the car of my dreams. Now every time I even get in the car I want to cry. It has been so stressful.
Regards,
[redacted]

I appreciate your concern. We always offer to take a deposit over the phone to secure a sale of a vehicle and price for the customer. In this case [redacted] didn't leave a deposit we set an appointment for her to come in. That evening another guest called and left a deposit to secure...

the vehicle and price. We don't do a bait and switch as we have a great reputation and intend to keep it that way. The customer that left the deposit came in three days later to purchase the vehicle and there was an issue with financing. So we refunded the customer the deposit and resumed to sell the vehicle. A vehicle will stay listed on our website till the customer takes delivery. If [redacted] would like our assistance my name is Daniel Loggins and I'm the General Manager and I am here to help! Thank you!

Review: In October of 2015 we went to look at a car at the dealership and we put $100 down on it and decided not to buy it, salesman was extremely pushy. They refunded our 100.00 about 2 weeks later. But they refunded us twice from 2 different people. Then on March 29th of 2016 they caught there error and decided to go into our checking account and take there money back.We got no warning or letter saying there going to do that. This caused our account to overdraft also. I shouldn't have to pay for there mistake 6mths later. Very poor business practices.Desired Settlement: I think they should refund the $100 and pay for there own mistake.and now I got a $32 overdraft fee also.

I want $132.00 refunded back into my account!

Business

Response:

We accidently refunded the customer twice and we just took back the money that was owed to the dealership. The customer wasn't paying us the money and they where over paid there deposit which was owed to us. If the money wasn't owed to us we would have taken our $100 back! So because of an error we aren't owed the money?

Review: I am writing to you because of the recent experience I had after purchasing a set tires from your store.

I purchased a set of tires for my 2009 Chevy Aveo on August 12, 2014 for $690.96. These tires were not the cheapest, bottom of the barrel tires, as you can see from the price I paid. I included wheel alignment and struts to ensure tires would perform and last. The tires were completely bald in less than 12,600 miles in only 11 months.

When I called and spoke with an employee in the service department to tell them of the issue they were very unprofessional and not very helpful. He told me they were not under warranty. He also made the accusation that I may be drag racing and even compared it a sports car and how they have to replace tires every year. This was very insulting, are you kidding me, this is a Chevy Aveo! Obviously the conversation started off on the wrong foot, which then made the remainder of the conversation that much more frustrating. I then asked to speak with a manager at this point.

The manager was not available at the time but called me back later that day. Rob was very professional and seemed to want to help me with this problem. I explained to Rob that it is not an issue of warranty work but that the tires sold to me were defective. He recommended I come in and purchase a new set of tires. I was hesitant as I was not very confident to again purchase tires from the same company that sold me the defective tires in the first place and treated me rudely. Rob did tell me upfront he could not guarantee me anything but assured me he would have the tire representative at the dealer when the tires came off so the rep could take them to investigate.

I reluctantly agreed to purchase another set of tires at full price. No price break was offered on mounting or installation of the new tires. So on July 15, 2015 I spent another $619.04 on a new set of tires. I was hopeful that I would receive some sort of offer or discount by keeping my business with Lynch.

Over the course of the next 3 1/2 months I called Rob repeatedly to check on the status of the investigation of the defective tires. Never once did I receive a courtesy call or update on the situation. At this point I felt I was getting the run around. Rob always offered to call me back the following day after telling me he would be talking to the tire rep. Needless to say this is poor customer service. If you make multiple promises to get back with a customer than by all means do what you say you are going to do.

On November 9, 2015 I was informed there was nothing the tire rep or Lynch could do for my situation. I am very disappointed that no concessions were made for this situation. Rob even agreed with me that this tire wear was unusual and appeared to be defective. He did say I did everything required in regards to the wheel alignments and struts.

In the past few years I purchased a vehicle from Lynch’s Kenosha location and have always used their service department for maintenance on all three of my Chevys’.

Due to this recent experience I will no longer spend my money at any Lynch location. I have many choices for Chevy dealers in the area. I have always stayed loyal to businesses who treated their customers’ right and stood behind the products they sell. I will not accept the excuse it is the fault of the tire manufacturer and there is nothing Lynch could do to appease the customer. I was not expecting a full refund of the cost of the tires. But I was expecting Lynch to stand behind the products they sell and do everything in their power to keep a customer happy.

I did let Rob know I would be writing this letter along with contacting the Revdex.com and leaving a review on the website. I would recommend you stand behind the products you sell, train your employees to be more professional, have better customer service skills and look into how to better retain current customers.

Sincerely, [redacted]Desired Settlement: I was hoping Lynch would stand behind the products they sold and not let the consumer get ripped off in the process.

Business

Response:

we installed original equipment tires on Mr. [redacted]s car in august of 2014 when the car had 82816 miles on it. In July 2015 Mr.[redacted] brought the car in with 95,461 miles on it and was concerned that the tires were worn out. After inspecting the tires it was agreed that the tires were needing to be replaced. [redacted] our Service Manager informed Mr. [redacted] that we could send the tires to Hancook for inspection to see if there would be any mileage adjustment made. Mr.[redacted] was made aware that the decision would be completely up to Hancook Tires and that Lynch did not have any say in the matter. Mr. [redacted] was also informed that Hancook Tires could deny the claim and at that point Lynch would have no further recourse. Mr.[redacted] agreed to have new tires installed and have us send out his old tires. Hancook's final decision was not to reimburse or make any adjustments on the old tires. At this point I feel Mr.[redacted]s complaint should be directed towards Hancook Tires, not the Lynch GM Superstore. Driving habits and proper maintenance including tire rotations and making sure the tires are properly inflated along with alignemnts also play a major roll into how long a set of tires will last. Mr.[redacted] did not return to Lynch at any time in the 12645 miles that he drove the car to take advantage of the free tire rotations that we offer when a customer purchase tires from us.

Review: I found an add on the web site of Lynch Superstore for a 2014 Chevrolet Equinox LT with 16,478 miles on it. I filled out a short form on 5/7/2016. On 5/9/ 21016, I received a call from them and was told that the vehicle had just been traded in and it had to be certified. I received another call later that day to tell me that it had been certified and would I like to come in and look at it. I set up an appointment for 5/10/2016 at 10am.

On the morning of 5/10/2016 at 8:30 am I called the dealership and to inquire if the vehicle was still available and was told it was. After driving almost 1 1/2 hours in the pouring rain to reach the dealership, I was then told that a deposit had been made on this vehicle the night before. No apology was made but they offered me another vehicle with 60,000 more miles on it. I was so angry at this point that I walked right out.

I have looked at their web site several times during the week and the add for this same vehicle is still posted.

A friend of mine stopped by this morning 5/16/2016. I asked him to do me a favor and call Lynch and inquire about this very same vehicle that I went to look at. He talked to a salesperson named Jamie and YES the vehicle was still available. She wanted to know when he wanted to come in and look at it.

Is this a BAIT and SWITCH tactic that they try to pull off on consumers?

I have been driving for 49 years and have never come across such an underhanded scheme.

Business

Response:

I appreciate your concern. We always offer to take a deposit over the phone to secure a sale of a vehicle and price for the customer. In this case [redacted] didn't leave a deposit we set an appointment for her to come in. That evening another guest called and left a deposit to secure the vehicle and price. We don't do a bait and switch as we have a great reputation and intend to keep it that way. The customer that left the deposit came in three days later to purchase the vehicle and there was an issue with financing. So we refunded the customer the deposit and resumed to sell the vehicle. A vehicle will stay listed on our website till the customer takes delivery. If [redacted] would like our assistance my name is Daniel Loggins and I'm the General Manager and I am here to help! Thank you!

Review: We went to Lynch to purchase a vehicle and the vehicle that we had went to buy had already been sold. The general manager [redacted] offered a different car at a discounted rate. We didn't want this vehicle ither, there was no remote start. So he came our writing and wrote 31000. On a piece of paper and told us he was throwing in the remote start at no charge to us. The next day I had someone go over the paperwork and they had not only charged us 41000. For the vehicle but also charged us for the remote start. We tried to contact hI'm for 3 days and he wouldn't return our calls. Finally we reached another man that we told what happened and he told us to come in that they would get it straightened out. So we went in and explained that there must have been a mistake and they told us it doesn't matter there not doing anything about it because we already signed the paperwork. Now I just don't no what else to do.Desired Settlement: For them to either take the car back or give it to US for what was originally agreed.

Business

Response:

Hello: I tried to respond to this complaint through your e-mail but was unable to do so. This complaint refers to customer [redacted] of Kansasville, WI. Following is our response: Customer came in to purchase a vehicle and subsequently spent 3 hours with sales and our finance manager reviewing the purchase contract. Upon receipt of the Revdex.com complaint, our New Vehicle Sales Manager [redacted] pulled the purchase contract and verified that everything was correct as printed. [redacted] then placed a call to the customer asking her to come in to discuss her purchase. [redacted] reviewed the purchase contract with her again, explained it line by line, and clarified how each amount was arrived at. In order to ensure the customer’s satisfaction, Lynch at this time offered to reimburse the customer for the remote start, offered to pay her first month’s payment, and proposed cancelling the warranty and protective products she purchased, bringing the price of the vehicle back to the original selling price. The customer was unwilling to take this solution. A few days later [redacted] called the customer back AGAIN, indicating we wanted her to be happy and to please call us to discuss further. To date we have not heard back from the customer. [redacted]Lynch GM Superstore2300 Browns Lake DriveBurlington, WI 53105###-###-####[redacted]

Consumer

Response:

Review: During the month of August, I had my rear passenger drum brake repaired by an independent mechanic who incorrectly installed them, leading to a thumping sound (at the time of repair, the rear right drum part and shoes for both brakes were brand new). I took the car back and the mechanic stated he had taken care of the sound, but it still remained. I was not going to deal with an incompetent mechanic a second time, so I made the decision to take the vehicle to a GM authorized mechanic to finally fix the problem, at a total of $159.43 on September 3. The notes state: “Resurfaced both rear brake drums and cleaned and adjusted the shoes.”

When I received my car back, the thumping sound was gone, but the brake was grinding. I called the mechanic and voiced my concern about the grinding sound and was told that it was fine. I was instructed to continue driving and using the brakes, even though the grinding sound raised an alarm. A month later, the grinding sound was still there and had begun squealing as well (like a metal to metal sound) and I called again about it. I was told at that time to bring the car in. I set up an appointment for October 3, took the car in, and had one of the service representatives come out to the waiting area and tell me that in order to fix the problem I would have to pay $220. I was informed that the grinding was because the shoe had cracked and when I was applying the brake, it was separating and making the squealing sound.

I contacted the maintenance department via email stating that I expected them to fix the problem at no cost to me, seeming as they were supposed to have corrected the problem in the first place, yet caused further issues. I asked that they refund the initial $159.43 I paid for them to fix the brake, because they apparently did not and instead caused further damage. I then asked that they cover the cost of fixing the rear brake that they had damaged during the resurfacing of the brake drum and adjusting of the shoes. Here is my reasoning: I took my vehicle to a GM certified mechanic to fix the problem that was not rectified by the independent mechanic. GM should stand by its work, yet they are making excused to get out of any fault.

I received a phone call from a service manager who stated that they would only cover the cost of labor to fix the rear brake that is grinding. This is unacceptable. The grinding noise was apparent at the time they released my car to me on September 3, yet they did not mention it to me. When I got into my car and began driving, I was alarmed. I called them immediately about it and was told to continue driving on it. I think they caused the problem with the brake through both the resurfacing of the drum, and also by incorrectly adjusting the shoes. Further, why would ANY mechanic, let alone a GM CERTIFIED COMPANY tell a customer to just keep driving on it when there was obviously something wrong in the first place? I think they wanted to try and cover up their shoddy work by having me drive on a damaged shoe for a month so they could try and claim they were not liable. I also feel that they think I am a stupid woman who doesn’t know anything. I feel they want me to just go away and are not taking me seriously.

As any informed individual would know, resurfacing of a drum means that the top layer of the drum is ground away to create a smooth surface. Once this is done, the drum cannot be resurfaced again, but rather, must be replaced. Isn’t that convenient for them? They ruined my drum and shoes. Now, they want me to pay to completely replace them, when they were the ones who caused the damage in the first place.Desired Settlement: As restitution for their mechanic’s shoddy work that caused further damage to my brakes, I want the complete cost of the repair to be covered by Lynch. I should not have to pay a cent. Additionally, I would like to be refunded the initial $159.43 for the work they completed on the 3rd of September, which, by their fault, caused this entire added headache for me.

Business

Response:

we will attempt to fix the rear brakes at no cost to the customer. we will contact her today thank you. we should have done a better job of completing the job.

Review: We purchased a vehicle in April 2013. As of today August 6th 2013 I am being put into a collection agency for unpaid penalties to the State of Illinois because the dealership did not know how to properly send in paperwork. The dealership will not help and I am having to come out of pocket more money to take care of the issue because the dealership would not fix their mistake. Instead the fault it was important to point this out.

"I find it funny (not haha) but for a state that has had its last few leaders end up in jail for different issues to advise on not doing business with us." -[redacted], Sales Manager. This was how I got responded to when I point out that it was their fault and not the states as the title clerk told me one story and the sales manager told me something completely different.

PLEASE ANY ILLINOIS RESIDENTS DO NOT DO BUSINESS WITH THE COMPANY. They do not know how to file Illinois state taxes correctly and you will be the one responsibly so the dealership does not care.Desired Settlement: To be reimbursed the $44.00 for the state of Illinois penalty that I had to pay out to not be put in collections because they did not correctly file paperwork or fix their mistake in a timely manner.

Business

Response:

ID [redacted]

On May 3, 2013, our office submitted the sales and titling fees to Illinois in a "packet" including a check for $196.00 payable to the Illinois Secretary of State and $918.00 payable to the Illinois Department of Revenue (copies A & B attached). It is the usual custom to send a packet, the Department of Revenue separates the packet and forwards checks to the appropriate department.

The check issued to the Secrtary of State for $196.00 was inadvertently cashed by the Illinois Department of Revenue. The check for $918.00 payable to the Illinois Department of Revenue was apparently lost, as it was never cashed.

[redacted] was notified by the Department of Revenue that there was a balance due of $722 (the discrepancy between the original fee of $918.00 and the $196.00 check that was cashed). On or about June 29th [redacted] called our dealership to advise of the supposed "short pay", and she also advised us that she had not yet received her plates.

Our license and title clerk "[redacted]" called the Department of Revenue directly explaining we had sent 2 checks previously. The woman from the DOR advised [redacted] to send an additional $722.00 to the IL Department of Revenue and to include a letter of protest for the penalty charges of $14.44. [redacted] did exactly that. She also included another check for $196.00 to replace the original Secretary of State check that was cashed by the Illinois Department of Revenue (copies C & D of checks dated 6/29/13 attached).

In the meantime, [redacted] was continuing to receive notices for late penalties (now totalling approximately $40).

Subsequently, [redacted]l received a letter from the Department of Revenue (dated July 22) threatening garnishment of wages or seizure and sale of assets if she didn't make payment of $824.20 ($722.00 plus accrued penalty charges now totaling $102.20; copy E attached). Naturally the customer was upset.

At this point our employee [redacted] again called the Department of Revenue, this time speaking to "[redacted]." He confirmed that our check for $722.00 had been received and cashed. [redacted] indicated the only amount due at this point were the late penalty charges. [redacted] indicated that they receive so many letters of protest that it can take up to 2 months to process. He therefore suggested that the customer pay the penalty; and once processed, [redacted] would receive reimbursement. [redacted] passed this suggestion on to [redacted].

We have processed all paperwork and payments properly and on time. The DOR has suggested the customer pay the penalties and that reimbursement would follow.

Consumer

Response: