John M Rubens

April 18, RE: Revdex.com complaint #***, *** *** *** *** contracts were signed on January 10, and March 9, for a month and a month termAccording to terms and conditions of the automatic renewal on
our contract initialed by our client- *** ***, the contracts are on a month-to-month basisFailure to give the day notice required by the terms of the agreement the contract will stay active*** *** contracted Richard B*** in February in regards to cancelling his Personal TrainingRichard advised *** that he needed to submit a cancellation letter to club and suggested to do so as soon as possibleRichard also mentioned to *** that he may want to review the terms and conditions of the contracts and bring any relevant medical documentation with his cancel letter. *** *** membership at Fitness was Paid In Full, which was the option he purchased and did not require a cancellation letterAs of today April 18, no further documentation or cancellation letters have been received

*** *** *** ** *** *** ** *** *** *** * *** *** ***. It was designed for two parties to work towards a solution. Which we are doing. Our club is open and we have the available services to provide training that has been paid for as well as a comped membership to utilize the services

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[redacted]  [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Our records show that you signed up on 03/20/2017 at our location on Litchfield and Waddell.  We would like for you to try it out for the next 90 days in hopes that you might enjoy that location.  Your account would of course be put on a Freeze so no charges will be billed during that...

time.

We have a 30 Day Cancellation Notice Policy as stated in the agreement with the Member (attached). We did receive a 30 Day Cancellation Notice on 09/03/2017 (attached), which would make the last day of the membership 10/03/2017. Any charges/dues that were agreed upon within those 30 Days would have to be paid and current for the membership to cancelled.

Our records show that you signed up on 04/11/2017 and made a down payment of $121.00.  I do not show any other payments made to the account to account for the $132.00 disputed amount you are requesting.  Please double check your records.    We have another facility located on...

[redacted] [redacted].  We would like for you to try it out for the next 90 days in hopes that you might enjoy that location.  Your account would of course be put on a Freeze so no charges will be billed during that time.  If at the end of the 90 days you are still unhappy please contact me to discuss.

I have cancelled your membership as of 04/25/2017.  You will not be charged again.

[redacted]...

[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

The account 7289-96-0807 was cancelled on 12/08/2017 with the last payment date of 11/22/2017.  Our records indicate there was not a cancellation notice sent in for the clients Personal Training contract.  A copy of the contract is attached for review along with our cancellation...

policy.  I spoke with Ms. [redacted] and informed her of the cancellation policy and told her I would waive the 30-day cancellation notice.  I also discussed coming back into the facility to utilize the sessions that have been paid for as well as a comped 1year membership to utilize the sessions.

October 27, 2016               RE: Revdex.com Complaint #[redacted]     [redacted] signed a contract with Fitness 1 on July 29, 2016 for a six-month term.   As well as initialed for the contract to fall into...

an auto-renewal to pay the monthly payment on a month-to-month basis until client provides a written 30-day notice as required per the terms of the contract to cancel the account.      A cancellation notice was received from the client and the auto-renewal on the account was cancelled as the terms of the contract had not been fulfilled as they agreed to pay a total of $769 for the total contract price.  Early cancellation terms are stated on the contract and the attached letter was sent to the client to remind them of the terms and conditions of the contract they signed.   No refund is due as Fitness 1 has and can fulfill our obligations stated within the terms of the contract.  The attached letter states how to cancel early.

Please see attached document. I filled out this cancellation notice in person at the gym in March 2017. I was not aware, nor was I ever made aware that my account had two separate account numbers (one for general gym membership and one for personal training classes). When I went to the gym to cancel my intention was to cancel ALL services. The employee who signed the attached form did not cancel all services as requested, nor did he inform me that there were separate accounts. The contract does not indicate that my accounts are not linked within the gym - I believe this is fraudulent and misleading on the gym's part. The billing staff member did indeed indicate that I could continue attending the gym for one year to utilize the 56+ personal training classes that have compounded on my account; I informed her that I did not want to use these classes and that I would like the money refunded since I had cancelled my services in March. The manager acknowledged that the employee who signed the cancellation form in March should have notified me that there were separate account numbers within the same gym. At this time, I would still like to have the money I have been charged since 30 past the March 2017 cancellation refunded back to me. This gym misleads its members by putting services under multiple accounts and not informing them of such. This is poor and fraudulent business practice and extremely poor customer service, as reflected in their Revdex.com rating of "F", and the many complaints that can be found online about this gym.

A refund in the amount of $174.12 will be mailed to you.  This refund is the unused portion as well as the 25% fee we assess as part of the early cancellation terms state on the back of the signed agreement. Tell us why here...

We have a 30 cancellation policy once a contract goes into
Auto-Renewal.  I was unable to locate a
cancellation letter but have since discussed with our General Manager that a
new contract was written up days after the payment that is in question was
taken.  I have refunded the...

payment.  It will take up to three business days before
you will see it in your account.

The facility has discussed the complaint with me concerning the possibility of a refund or another resolution.  I was told that the client was satisfied with adding her daughter to the account in place of the hours being adjusted at the club.  If this issue is not resolved please respond...

back so we can come to an agreement.

The reasoning I am rejecting this is because I did not sign up for that location, it does not offer the amenities I was looking for.  There is no childcare, or classes.  I signed up for Greenway and 303, and I have already cancelled my account.  Therefore, I better not be getting billed any further.  I would really like a refund, since I was mislead to the growth of Fitness 1.  I now have to join another gym, but have already spent that money on this gym.  Please issue refund.

We have a 30 Day Cancellation Notice Policy as stated in the agreement with the Member (attached). We did receive a 30 Day Cancellation Notice on 09/03/2017 (attached), which would make the last day of the membership 10/03/2017. Any charges/dues that were agreed upon within those 30 Days would have...

to be paid and current for the membership to cancelled.

I have submitted a refund for the $29 facility fee taken.  I apologize for any inconvenience this has caused.  We are slowly working through these issues due to the closure of our Greenway location.

Hello [redacted], You definitely qualify for a full refund.  I have processed the refund of $249 as of this morning 11/03/2017.  I apologize for the delay in this matter.  Thanks,Bonalee L[redacted]Fitness 1 Gym[redacted]

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[redacted]
Revdex.com:
I have reviewed the response made by Fitness 1 in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  Please inform the business that this should have been resolved months ago and our impression of Fitness 1 and their leadership still remains the same - HORRIBLE, which matches the Revdex.com's grade of "F" for Fitness 1. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

I’m sorry for any inconvenience closing this location down
may have cause.  It is within our rights
to transfer the membership to a similar facility within 10 miles of the present/past
location as stated on your signed agreement under Additional Conditions:
Unavailability, which we have...

done.  EOS,
which is located within one mile of the location is honoring all the
memberships you purchased with Fitness 1.