John Rist Jewelers

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Great Neck Nissan never provided me with a "preliminary" buyers order.  In this day of “cut and paste” technology, my signature on such document should offer no persuasive evidence of the document's authenticity. If your office requests so, I will provide a copy of any specified document given to me from the dealer. I am re-submitting the only "Buyers Order" I received from Great Neck Nissan, which clearly shows $18,385.00 as the vehicle price ("agreed price" before offset from trade-in). Contrary to the dealer's assertion that it did not withhold any information, and as indicated in my complaint, the dealer improperly withheld informing me of their $1,000 bonus cash-back incentive BEFORE my agreeing to a price, deceitfully obscured in its documents the rebate from my detection by imbedding the incentive into confusing and inconsistent figures and then hastily put the documents before me to sign. Believing that the figures listed in the documents would reflect our verbally agreed purchase price ($17,385.00), I only checked the totals, which I found at the time to be approximately correct since I was not yet aware of the $1,000 incentive. Subsequently, upon further examination of documents provided to me from Great Neck Nissan, I then became aware of the rebate. Again, it should be noted that since Nissan credits the dealer in the amount of the incentive, the dealer will unjustly receive a $1,000 profit (which was to benefit the consumer, NOT the dealer) because, effectually, the dealer didn't lower the purchase price, since it artificially raised it $1,000 to $18,385.00 BEFORE applying the rebate for the same amount. The subject of my complaint filed with your bureau pertains to the rebate and overpaid sales tax, the latter, due to the dealer's manipulation of its figures in order to account for the listed artificial agreed purchase price of $18,385.00 instead of the actual agreed purchase price of $17,385.00. However, since Great Neck Nissan is raising the matter of my having complained to them about excess mileage on the vehicle, it is appropriate that I briefly respond to this. When I returned home from the dealer in the new car, before turning off the ignition, I observed the instrument panel and noticed that it was set to a function other than the odometer. Upon setting it to read the odometer, I was surprised to see a reading of 170 miles, which is excessive for a brand new vehicle. Since my residence is about 43 miles from the dealer, the actual millage on the vehicle was 127 miles when I drove it out of their parking lot. I complained to the dealer about the excessive millage, demanding it replace my car with another new one. Their response was, in substance, that the excess millage was due to road testing in connection with new wheels I purchased as an accessory. I believe the dealer's excuse for the high millage is false, and, apparently, the dealer's awareness of the unacceptability of the millage was the reason the instrument panel was set to a function other than the odometer. It should be noted that, missing from the documents given to me at that time, was the NYS Dept. of Motor Vehicles Form MV50 which is the only document disclosing the odometer reading for a new vehicle. Only after subsequently complaining to Great Neck Nissan about its failure to provide me with this document did I receive a copy of the document as an attachment to an email. Incidentally, it was this matter which raised my suspicion of this dealer and prompted me to review all documents in connection with this auto purchase. 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

To whom it may concern:
The buyers order that Great Neck Nissan submitted to the Revdex.com is the preliminary one which is written by the salesperson and signed by both the customer and the sales manager upon agreement of terms.  The printed buyers order/bill of sale/finance agreement is done upon finalization of the terms with the dealership Business/Finance Manager.  At no time was any information withheld from [redacted] nor was he rushed to sign any documents. 
This customer has already approached Great Neck Nissan for a refund concerning mileage on his vehicle after we upgraded his wheels per his request.  He had complained that the mileage required to road test his wheels was unacceptable and wanted a rebate. 
This complaint is currently being handled by Revdex.com, NYS Attorney General and Nissan Consumer Affairs.  We have replied to all the agencies with the same documentation. 
Respectfully,
Stacey B[redacted]
General Manager
Great Neck Nissan

To whom it may concern:
In response to the above listed complaint, please see the attached buyer’s agreement that was signed by the purchaser upon agreement of terms.  It clearly states “all rebates and incentives to dealer if applicable” under the agreed price of $17385.  On the...

subsequent buyer’s order that was printed upon completion of the purchase it fully breaks out that rebate and how we arrived at the purchase price/taxes. Upon further inspection, I noticed that the customer WAS charged $86.50 more in sales tax than was originally agreed upon on the preliminary buyers order.  As an accommodation, we have sent him a refund check for that amount.  Feel free to contact me if you have any further questions regarding this matter.Respectfully,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 Thank you Revdex.com for your assistance in this matter. This is how great neck nissan operates then I will be forced to post my concerns on all social media and take further action. Now I know why Nissan has the worst reputation. They con their customers into leases! 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 Phil the salesman and my mother was present and can testify that during my lease signing I was promised that Nissan will pay for the wear and tear, the one month paynent which became two months of late payment because they left my honda accord sitting in their shop for over a month. I called for them to hold my ez pass and phil said okay and they had it but after three attempts to retrieve it I was informed that they lost it. I was definitely promised that they will pay for the over mileage because I would not have purchased a Nissan if otherwise. Nissan have a form that they want the customer to sign stating that the customer will be responsible for the over mileage but I did not sign that form. That is when they agreed to pay for my over mileage. If Nissan can provide Revdex.com with that form with my signature agreeing to pay for my over mileage then I will have nothing more to say but I know I did not sign that form because they agreed to pay for the over milages. They even asked me how many miles the Honda have and how many miles were over mileage. They know darn well they agreed to pay for the over mileage! If this is how Great neck Nissan operates then I must say this is a horrible first experience with Nissan. My previous three year lease with Honda was fine. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]