Johnny Janosik, Inc.

Review: We purchased a sofa from this company 2 yrs ago and now it's falling apart and can't sit on half of it. So we requested a repair man come from this company and mind you paid $50 to come out to my home. He was here for literally 5 minutes and took pictures and told me that I will not be paying for the new cushions they will be definitely covered but the fabric won't be. Now Johnny janosik is telling me nothing is covered and I will have to pay $42.00 per cushion and that the covers aren't even made anymore so they will outsource that job to so someone else (that I of course will have to pay for). The fabric is disintegrating on the bottom. It is truly made horribly! It saddens me that I've had furniture last for 11 years. Then purchased this set and after 2 years and spending $1900.00 we will have to spend even more money to fix it!Desired Settlement: I would love for them to replace the cushions. I can deal with the fabric on my own. It just still saddens me that it's falling apart.

Business

Response:

Thank you for bringing this concern to our attention.

[redacted] took possession of the sofa in question on September 25, 2012.

She notified us of her concern with the sofa on August 14, 2014 a term outside the manufacturer’s One Year Cushion and Cover Warranty.

Johnny Janosik provides our customers with one year of complimentary in-home service. Manufacturer warranties in general do not cover this expense. After one year we charge a $50 trip fee for in-home service visits. If after the visit the customer chooses to proceed with the repairs we apply the $50 trip fee as a credit toward their labor expense.

We are expecting [redacted]’s replacement cores to arrive in mid-November. Upon their arrival we will replace the cores in her home with no additional labor charge.

Please let me know if we can be of any further assistance with this matter.

Sincerely,

Chief Operating Officer

Johnny Janosik World of Furniture

Review: Johnny Janosik picked up my furniture for repair on October 16, 2013. There was a list of repairs that needed to be done. One week later they called and said my furniture was ready and to set up a delivery date. I was a little suspicious of the quick turn around so I called Tammy Burton, a representative of Janosik's, and asked her to find out what repairs were made. At that point they only recovered the foot-rests on which pieces I do not know. Extensive repairs needed to be made on all pieces and they weren't at that time. She assured me that all work would be done. Today is the 18th of November and I still do not have my furniture ( I have been sitting on a lawn chair for over a month). I have contacted Ms. Burton numerous times, although she tries to be helpful, the statement is always the same "We are waiting for Ashley Furniture to approve the repairs". I did not buy my furniture from Ashley, I bought it from Johnny Janosik's. I know nothing about their arraignments with their suppliers nor do I feel it is my concern. I have already had problems with Janosik's regarding shifty credit practices, and I would really like to be done dealing with them altogether.Desired Settlement: There are several acceptable outcomes:

1) Deliver my furniture fully repaired by the end of this week

2) Issue a store credit so I may pick out comparable pieces.

3) Refund the purchase price of my furniture and all protection plans bought

I would also like remuneration for the payment I made on the furniture but did not have use of. ($100.00, one month) Then pro-rated for each day that I am without furniture as I still must make payments,

Business

Response:

[redacted] this customer was allowed to re-select and we have already re-delivered her new merchandise.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

I was a loyal customer for several years. I recently purchased a bed and a sofa spent over $1,500. I was told delivery would be this past saturday. Saturday morning came we took old sofa to dump expecting new on e to arrive any time. The gentlemen showed up and said our sofa was on back order. We never got a phone call letting us know this so I called the Laurel store and was told she would see what she could do. I called Monday to be told the sofa wont be in for another 2 weeks and for my inconvenience they would give me $30???? I explained that I am also in the sales department and found this offer unsatisfactory. The manager gets on the phone to explain that is all she can do and how sorry she was. I explained I will never shop there again and will tell everyone I know not to go there.

Review: My husband and I purchased a leather couch and loveseat from Johnny Janosik in January 2014. We loved the floor model and found it incredibly comfortable to sit and lay down on. Upon delivery, the new couches appear great, until we laid down on them. The stitching on the couch made each individual seat feel like a bucket seat and applied pressure to your back. In addition, you could feel the bar of the recliner in the recliner. We assumed that the couch was new and would break in, relieving the pressure of the bucket seat feeling. In August, we reached out to see what could be done since we felt the couch was drastically different than the couch in the store. After a month of back and forth with customer service and two separate service appointments to repair the bar issue and inspect the cushions, Johnny Janosik agreed to return the sofa only for a store credit. My husband and I then had to sell the matching loveseat on our own since it would not match the new sofa.

In September, we selected a new sectional to use our re-select credit. We chose the Accommodations Modular Seating from Sam Moore ‘M’ Series. We specifically chose this sectional because it offered a chaise lounge with an arm measuring 77’, an ideal length for the 6’3” husband. Luckily, the floor model was the 77’ model with an arm to test out. We took the store supplied handout on the set home to ensure adequate measuring in our space. When we returned to the store to make the purchase, our initial sales agent was off that evening. We selected our colors, four pillows and applied the credit.

When our shipment finally arrived and was delivered yesterday we were disappointed that two pillows were not included, and that the smaller chaise measuring 67’ was delivered. I immediately contacted Johnny Janosik to find out where the mix up occurred. I have been told that the pillows will be delivered separately and that I ordered the ‘Small LAF Chaise,’ despite all my paperwork indicating ‘LAF Chaise’ the same terminology used on the handout I have from the store. After another follow up call, a customer service rep told me that the 77’ chaise was not available with an arm, again I informed her that not only did my handout indicate that it was, but that the floor model I took pictures of was a 77’ chaise with an arm. The customer service rep that rebutted that this was a custom item and may not be able to be returned. I inquired why it was custom, because I chose from the fabrics they gave me for that particular model? Johnny Janosik has a 48 hour return policy and I have just spent 24 providing paperwork as evidence that this is a fault of their store and not my own. When I requested to speak to a supervisor they were unavailable and I was told someone would call me back.Desired Settlement: I would like the item that I ordered to be delivered. Which is the LAF Chaise in Slate and the return of the incorrect item that was delivered to me which is that Small LAF Chaise in Slate.

Business

Response:

Thank you for bringing this concern to our attention. [redacted] notified took delivery of a FlexSteel sofa and loveseat 1/31/14. She called in 8/7/14, stated she did not like her sectional and asked if there was anything we could do before she tried to sell it. We advised she was well outside of our 72 return policy for a comfort reselect however, when she advised of an issue with the back bar being felt on one of the sofa’s recliners we sent a Technician to her home 8/15/14. The Technician reported it was not a manufacture defect but a comfort issue and we could add poly as a courtesy. [redacted] was not satisfied with that report so we sent another Technician out 8/27/14 for a second opinion. The second report was the same however due to the customer’s dissatisfaction we reached out to the manufacture and received approval to allow her to reselect on the sofa. [redacted] ordered a Sam Moore sectional 9/18/14 and took delivery November 19, 2014. She called in the day of delivery to advise two toss pillows were missing, which we immediately placed an order for; they will be shipped directly to her home. She also stated the LAF Chaise 67” size was incorrect at which time she was referred to her salesperson to determine what was needed. Initially sales advised it was ordered and received correctly which is why the customer was advised there would be a restocking fee for returning a special ordered item that had no defect. Upon reviewing the literature the customer received at the time of purchase we determined the customer did order a 77” LAF Chaise which apparently the manufacture stopped making in the beginning of October before production of her sectional began. We have contacted [redacted] to advise we are waiting for a response from Sam Moore to see if they can special make the 77” LAF Chaise she ordered. If they cannot construct this for her [redacted] will be able to reselect for the full amount she paid for her sectional without a restocking fee as this was no fault on the customer’s part. Please let me know if we can be of any further assistance with this matter. Sincerely, [redacted] Chief Operating Officer Johnny Janosik World of Furniture

Review: Purchased a living room set 3 years ago with a 5 year warranty. The couch has broken and since the manufacturer of the couch ([redacted]) went out of business, Johnny Janosik will not honor the warranty. They said it is void since the manufacturer went out of business. They won't attempt to fix it or give partial credit toward a new sofa. When I asked if I was "screwed" in this matter, their customer service rep said yes. This fabric if fine, cushions and springs are fine but one side of the couch has separated from the other. Apparently [redacted] went out of business months after I purchased this furniture unbeknownst to me. Researching [redacted], it appears that [redacted] bought them out and [redacted] filled for Bankruptcy in Delaware. I'm frustrated by Jonsik's lack of customer service regarding this matter especially since I've bought several peices of furniture from them over the past 7 years.Desired Settlement: would like partial credit toward the purchase of a replacement couch. I had a furniture repairman come try to fix the couch (one recommended by Janosik's) and he said it was on it's last legs. The fix he did make did not hold more than 2 days.

Business

Response:

[redacted] took possession of the reclining sofa in question on September 18, 2010.

[redacted] notified us of her concern with the sofa on February 26, 2014 a term within the manufacturer’s Limited Lifetime Warranty for frames and mechanisms; however On May 2, 2011, [redacted]/BenchCraft Holdings, LLC and five (5) affiliated companies filed for bankruptcy. As part of the bankruptcy, [redacted] ceased operations and liquidated all of their assets.

An outside technician was sent to her home but without a replacement mechanism he was unable to provide her with a permanent repair.

As the manufacturer is out of business and cannot fulfill their warranty we are sending [redacted] a letter providing her with a 25% of her purchase price credit toward a new purchase.

Please let me know if we can be of any further assistance with this matter.

Sincerely,

Consumer

Response: