Hello Mrs. [redacted],
We have currently reviewed your account and so you can catch up on sessions we have froze your training payments for 2 months so you may catch up on those sessions before you pay again. You will not have another scheduled payment until 7/2/16. In the meantime if...
you could set up a time to meet with your trainer to catch up we will update everything in our system so you can start training again. Also, we will be issuing a 3 month bill credit on your memberships dues. We will have someone in contact today to set up your next appointment. Attached is a copy of the agreement for your records. Thank you!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I would like to point out some inaccurate information. I have never participated in the boot camp nor have I ever worked out at this gym.
Regards,
[redacted]
After reviewing this and meeting with management we did not receive a letter via certified mail within 3 days of sign up to justify that this member in fact wanted to cancel her account. My general manager just spoke with her (2/13/17 at 4pm), and she said she would produce a receipt for the...
certified mail proof. If that is emailed and it falls within the 3 days (end of business day on January 4th would of been the last day), then we will refund in full and cancel w/o penalty per contractual obligations. We hope this finds you well and we look forward to receiving that receipt of certified mail proof so we can close this case and move forward. Thank you! Johnny
I have reviewed the response made by the business
in reference to complaint ID [redacted], and have determined that this does not
resolve my complaint. For your reference, details of the offer I reviewed
appear below.Johnny's fitness breached their contract by denying
me the right to cancell my membership. In doing so all terms are breached.
Further there is no specific date for notice of club fee withdrawal.
No member can be held to an ambiguous standard. As the businesses
reply just stated, the maintenance fee is for club repairs and future
equipment. The response also acknowledged that I have been a member for
two years (although seldom used the facilities) and have paid two club
maintenance fees. That seems reasonable and since I will not be a member
for a third year, a third fee will not be appropriate. Additionally, the harassment and hostility I received
by the (yes, I sincerely apologize I got "[redacted]" name wrong, but I am
happy you were able to identify the one regional manager) was atrocious.
He yelled at me, in front of other members, causing me undue anguish,
emotional stress, humiliation, and embarrassment. Further, the regional
manager told me he was "more than happy to cancel me" although he
refused and denied me access to do so. In light of: 1. me not having access to the
benefit of FUTURE repairs and equipment, 2. The harassment and public humiliation
caused by Johnny’s fitness, 3. The breach of contract by Johnny's Fitness, 4.
Johnny's Fitness having already received two years of club maintenance fees for
the two years of membership I did have, and 5. Per the contract, there is no
specific date to hold one liable. Therefore, we are squared up and reasonably there
will not be a third service fee for services I will be bared from.Regards,[redacted]
This has been approved and we have issued a credit refund back to the card on file for the amount of $136.00. An email confirmation was sent and it takes 7-10 business days to return to the credit card on file. Thank you.
On October 15th we sent out a courtesy email to
everyone as a reminder that the club maintenance fee will be coming in November.
Every membership agreement directly mentions the annual fee in November, and each
member agrees to this annual fee as a condition of their membership....
Marsha’s
agreement is attached with her signature and the policies highlighted in
yellow.The maintenance fee is set to different dates depending on
when the member signed up, some are due on the 1st, some on the 15th and some
on the 25th of November. We do not state
a certain date in the mass email because not all members have their fees on the
[redacted]e date. Because we are a 24/7 facility our gym gets a lot of wear and tear,
the maintenance fee goes directly back into the club for repairs as well as new
equipment. In response to the reminder email our inbox was flooded the next few
days with emails from forgetful members either saying thank you for the
reminder, suggestions on what they wanted the fee to go towards, or that they
are refusing to pay the maintenance fee. Due to the overwhelming amount of replies we
have been behind on correspondence but have been working as quickly as possible
to stay on top of communication with our members.[redacted] emailed on the
17th, not the 15th, then again on the 19th that she wished to cancel her membership
and to please forward the forms to her. The emails are attached. Her
email was responded to on the 19th stating that we are unable to do
the cancellation via email, as has always been our company’s policy. We would
gladly speak to her about her account. Unknown to the staff member helping with
the incoming emails [redacted] was in earlier that day. Every member comes in to
fill out a cancellation form as their 30 day notice. [redacted] gave her 30 day notice in person on the 19th to [redacted] our District Manager, there is no [redacted] employed by us, but we are
willing to override normal company policy and accept her email from the 17th as her 30 day notice. Whatever dues fall within the 30 day period are the last
dues that the member owes to the gym. The maintenance fee of $25 due on
11/15/15 as well as her last payment of $10.59 due on 11/8/15 fall within that
30 days. Both of these payments still fall within the 30 day period beginning on
the 17th. [redacted] has been a member since 2013 with her maintenance
fee being due on the 15th each year so there should be no surprise
on what date her fee falls. Cancellation is finalized once the fees are paid. Since
[redacted] refused to pay what dues fall within her 30 days her membership was not
cancelled by [redacted] and the cancellation paperwork would not be valid if she had
filled it out.We encourage our
members to use their gym memberships as much as possible so it is unfortunate
that Mrs. [redacted] did not use her membership, however it does not change the
fact that the maintenance fee falls within the 30 day period of her taking
initiative to cancel her membership. [redacted] can definitely come in and cancel
her account anytime, but like any other member she has to fulfill her 30 day
notice.
We have tried to work with this client. She is unwilling to come in and fill out any cancel paperwork at anytime, w/o a utility bill or valid proof of move this is our policy. And everything is outlined in her signed agreement that was filled out March of 2017. We do not do cancellations over the phone or via email. She must sign for the cancellation and pay her cancel fee. At this time we are willing to waive the cancel fee of $39.00 if she comes in this month and signs the cancel form. This is the only way I can cancel this membership out w/o the proof of move and avoiding the $39.00 cancel fee. My billing department will not accept it without one of these two things (proof of move or the original signed cancel form). I have approval to waive your fee to try to rectify this situation. I hope this finds you well. I've also attached your agreement for review. Everything that she signed was agreed to at point of enrollment. Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The merchant is full of [redacted]. It is always a good idea to make sure you know the facts before you speak. I admit I was wrong on the month I signed up, I honestly believe it was earlier in the year. As for the business response, none of what they have replied with happened. Every single call I make is recorded, outbound and inbound. I can provide the recording showing that I did not hang up on them, no mention was made that someone else could cancel on my behalf, and no attempt was made to re-contact me (call logs from Verizon can prove that).I will make it down to the business, fill out their ridiculous paperwork, pay the early term fee and tell them to fk off. Then I will post the most negative reviews on any service I can find them on and tell the world what lying pieces of [redacted] they are and I can do that because I can BACK IT UP!
Regards,
[redacted]
We have reviewed this. On any personal training agreement of this value, we require two separate contracts filled out at point of enrollment. One being a manual copy that the client fills out on site for the terms and conditions of the agreement (attached), and another digital copy that the client...
signs and receives via email as a PDF copy. Both of those contracts are attached regarding this term of agreement and 4 total payments have been made on this account leaving a total of 8 payments of $297.91 or a balance of $2383.28. If the client is willing to call in by 3/5/17 to settle at $1500. We are willing to remove any late fees and let her out of the remaining $883.28 These sessions will also be credited for her to use or gift to someone of her choice. Please advise on how you would like to proceed with a date and a time and I will handle this personally. Thank you. JOhnny
Complaint: [redacted]
I am rejecting this response because:I received a check for $322.00, but that amount does not fully cover the costs I have incurred due to your error. I requested $332.81, and your response said that my request for refund was approved, so I expected to receive the amount I requested. It is short by $10.81. Please send the remaining amount and this issue will be resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I received the refund on March 10th 2017.
Sincerely,
[redacted]
I am one of the owners and had met [redacted] outside of our gym approximately 4 weeks ago. During the course of that conversation he had mentioned that he was homeless and was living in his vehicle moving from parking lot to parking lot. He had also mentioned to me that the police had...
chased him out of I beleive the parking lot across the street and was now in our parking lot in front of my gym. Initially that did not bother me, and addtionally at that time we were looking for someone to waive a sign on the street for advertising and thought that I could help him earn some income to help him out. He had a positive response at that point and we would visit further about employment. During the course of the next week or so, my manager [redacted] had received several complaints (I believe 6 total) from members as well as [redacted] having conversations with other business owners in the complex and the general consensus was they were not very pleased with [redacted] living in the parking lot. (Don't know if that is legal or not in a privately owned parking lot) We have a large demographic of females of all ages and since we are 24 hour access, it was making our members uncomfortable/nervous during hours when it was dark, and if/when they were coming and going to the gym alone and working out alone in the gym as well. [redacted] was going to work for us waving the sign for advertising and [redacted] had requested he fill out the proper employee paperwork so we could pay him. When he actually worked, it was only one 3 hour shift for us and he complained it was too hot and he did not want to continue to work. There were multiple conversations between [redacted] and [redacted] about him getting paid, [redacted] had repeatedly told him we could not pay him with out the proper paperwork for taxes, payroll etc. and at this time still has not filled out the paperwork, stating he didn't want to show any income for some reason??? I am not sure why he would think I would be offended if he didn't want to work and actually try and make money and be a contributing member of society, but that is his business and we actually have employed a young man that has a mental disability and is working out just fine. At this point, I feel for the comfort level and safety of our business and members that we part ways with [redacted] as a member. He has been a member since 4-27-15 and the dues are 9.99 per month. His account was debited on 5-6-15 and 6-6-15 and my manager [redacted] has actually refunded his debit card 3 months of premium versus 2 (that were debited) even though he has been using our facility during that time. I feel it was overly fair to refund him for 3 months of dues when he was only a memeber for just over 1 month. I hope that this will resolve the issue and be put to rest. Here at Johnny's Fitclub we try to help out people that are not as fortunate as us whether it is employment or donations and unfortunately this time it didn't work out. Please let me know if there is any other questions you have. [redacted] or ###-###-####. Thank you for your time
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
I will not accept this offer. I did not intend to purchase training. They took advantage of me due to my cognitive impairment. When I went back to them I asked to downgrade to my original request, but the manager would not accommodate me. He was only interested in the money. This organization is not interested in helping me. They would not even accept the certified letter from me that included the letter from my rheumatologist stating that I have brain fog. They have taken advantage of me the way they have taken advantage of others. I would never be able to trust them with my health. I am requesting the Revdex.com to tell me what I should do now.
Complaint: [redacted]
I am rejecting this response because: That sure sounds like a contract. You already didn't charge me the cancelation fee, so thanks for that. I don't appreciate that your company called my landlord before I moved in and questioned whether I lived there; that was rather distasteful and presented me as potentially untrustworthy to the owner of the property. Please don't meddle in my personal life. Cheers,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Please find the receipt of the certified mail in the attachment.
Sincerely,
[redacted]SUPPORTING DOCUMENTS REDACTED BY Revdex.com[redacted]
Subject: Hello I'm am trying to get my case settled. I was told to contact you with my response. My response to the claim is I would like to pay the $1500. Please let me what what my next step is. Thanks [redacted]
Dear [redacted]After reviewing complaint ID #[redacted], we have authorized to close her boot camp account as to what she understood it was for. We do not accept "he said/she said" excuses and if the fault lies on our end, we will grant her her wish. Every membership does state that the...
agreement will automatically roll over into auto-renew and will be discontinued by written consent with a cancellation form. Unfortunately, none of this played out as policy requires but in the absence of certain documentation, we must abide by the customer in this given situation. We apologize on our part for any unnecessary frustration but our team at Fit Club, but all of our staff must follow the policy and our team was just doing their job by following policy and procedure as required by the company! She will need to call in to our front desk and pay her husband and daughter's final payment as she stated and we will cancel out her boot camp membership with no further payments. Please let me know if there is any further information or questions in regard to this account. Thank you.Sincerely,[redacted]Johnny's Fit Club Fitness
First and foremost, there have already been problems on the first of training with the trainor. Second day of training, she was there. I talked with one of their trainers to just cancel the session. Instead of the manager, as I requested to speak regarding the situation, it was the trainor who kept apologizing. Secondly, I was told that I get 2 free sessions to se how I like it. I cancelled all membership and sessions before the 3rd week of April. The front desk send me a form to cancel it. I sent it back the same day. I even initialed the cancellation part because they want to just freeze my membership. The trainor and the front desk is fully aware of my intention of not doing business with this company. They never had any consitency with their information at all. When I received a call from their billing, they said they never received the form of cancellation, then so, I sent it again. I have called so many times, but they just brushed me off all the time telling that they'll have the manager call me. But no return call at all to straighten things up, but even until now, no one is calling from their management. For whatever contract it is, cancellation is a choice to stay away from this kind of people, and will definitely not give free money to trainor when I didn't get any service. One of their staff said that I have to pay the whole contract because that's the salary of the trainor even If I didn't use it. Wow, that's a total rip off. They are pretty shady, they will go all the loops to get money from people. Why is it so hard to understand that I am not interested in doing business with them. Their customer service is extremely poor. The proof is this. They just want money, and they won't communicate at all. This kind of dishonest and shady business should not be allowed in the city. They have way and ways to rip off people.
Complaint: [redacted]I am rejecting this response because:
I submitted letter to Dustin stating - Due to breach of agreement for not providing services in a timely manner in which they were promised because of the continuous change and shortage in staff; I have not received the services paid for, without resolution, and at this time will be ending my membership and services with Johnny’s Fit Club.
Because of lack of communication and follow through with the club, I have found a different facility to train at with a person that not only shows up but is invested in my goals and meeting my fitness needs. Not someone who treats me like a number and tells me they have 63 other rotating clients to deal with as well.
I appreciate the response to this claim, however, it is a little too late to go back and resolve the issues after I have attempted this for months. I also see the agreement attached and that I signed. I do not believe this holds true as Johnny's Fit Club did NOT provide the services promised in this agreement making it null and void. I stand behind my decision to look elsewhere for services in the unfortunate case.
Sincerely,[redacted]
Hello [redacted], Our General Manager will be in contact today and we have authorized this as your final payment for the balance owed. Everything is set up under your account to receive final payment of $1500 for personal training contract #[redacted]. Thank you, and have a great day! Johnnny
Hello Mrs. [redacted],
We have currently reviewed your account and so you can catch up on sessions we have froze your training payments for 2 months so you may catch up on those sessions before you pay again. You will not have another scheduled payment until 7/2/16. In the meantime if...
you could set up a time to meet with your trainer to catch up we will update everything in our system so you can start training again. Also, we will be issuing a 3 month bill credit on your memberships dues. We will have someone in contact today to set up your next appointment. Attached is a copy of the agreement for your records. Thank you!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I would like to point out some inaccurate information. I have never participated in the boot camp nor have I ever worked out at this gym.
Regards,
[redacted]
After reviewing this and meeting with management we did not receive a letter via certified mail within 3 days of sign up to justify that this member in fact wanted to cancel her account. My general manager just spoke with her (2/13/17 at 4pm), and she said she would produce a receipt for the...
certified mail proof. If that is emailed and it falls within the 3 days (end of business day on January 4th would of been the last day), then we will refund in full and cancel w/o penalty per contractual obligations. We hope this finds you well and we look forward to receiving that receipt of certified mail proof so we can close this case and move forward. Thank you! Johnny
I have reviewed the response made by the business
in reference to complaint ID [redacted], and have determined that this does not
resolve my complaint. For your reference, details of the offer I reviewed
appear below.Johnny's fitness breached their contract by denying
me the right to cancell my membership. In doing so all terms are breached.
Further there is no specific date for notice of club fee withdrawal.
No member can be held to an ambiguous standard. As the businesses
reply just stated, the maintenance fee is for club repairs and future
equipment. The response also acknowledged that I have been a member for
two years (although seldom used the facilities) and have paid two club
maintenance fees. That seems reasonable and since I will not be a member
for a third year, a third fee will not be appropriate. Additionally, the harassment and hostility I received
by the (yes, I sincerely apologize I got "[redacted]" name wrong, but I am
happy you were able to identify the one regional manager) was atrocious.
He yelled at me, in front of other members, causing me undue anguish,
emotional stress, humiliation, and embarrassment. Further, the regional
manager told me he was "more than happy to cancel me" although he
refused and denied me access to do so. In light of: 1. me not having access to the
benefit of FUTURE repairs and equipment, 2. The harassment and public humiliation
caused by Johnny’s fitness, 3. The breach of contract by Johnny's Fitness, 4.
Johnny's Fitness having already received two years of club maintenance fees for
the two years of membership I did have, and 5. Per the contract, there is no
specific date to hold one liable. Therefore, we are squared up and reasonably there
will not be a third service fee for services I will be bared from.Regards,[redacted]
This has been approved and we have issued a credit refund back to the card on file for the amount of $136.00. An email confirmation was sent and it takes 7-10 business days to return to the credit card on file. Thank you.
On October 15th we sent out a courtesy email to
everyone as a reminder that the club maintenance fee will be coming in November.
Every membership agreement directly mentions the annual fee in November, and each
member agrees to this annual fee as a condition of their membership....
Marsha’s
agreement is attached with her signature and the policies highlighted in
yellow.The maintenance fee is set to different dates depending on
when the member signed up, some are due on the 1st, some on the 15th and some
on the 25th of November. We do not state
a certain date in the mass email because not all members have their fees on the
[redacted]e date. Because we are a 24/7 facility our gym gets a lot of wear and tear,
the maintenance fee goes directly back into the club for repairs as well as new
equipment. In response to the reminder email our inbox was flooded the next few
days with emails from forgetful members either saying thank you for the
reminder, suggestions on what they wanted the fee to go towards, or that they
are refusing to pay the maintenance fee. Due to the overwhelming amount of replies we
have been behind on correspondence but have been working as quickly as possible
to stay on top of communication with our members.[redacted] emailed on the
17th, not the 15th, then again on the 19th that she wished to cancel her membership
and to please forward the forms to her. The emails are attached. Her
email was responded to on the 19th stating that we are unable to do
the cancellation via email, as has always been our company’s policy. We would
gladly speak to her about her account. Unknown to the staff member helping with
the incoming emails [redacted] was in earlier that day. Every member comes in to
fill out a cancellation form as their 30 day notice. [redacted] gave her 30 day notice in person on the 19th to [redacted] our District Manager, there is no [redacted] employed by us, but we are
willing to override normal company policy and accept her email from the 17th as her 30 day notice. Whatever dues fall within the 30 day period are the last
dues that the member owes to the gym. The maintenance fee of $25 due on
11/15/15 as well as her last payment of $10.59 due on 11/8/15 fall within that
30 days. Both of these payments still fall within the 30 day period beginning on
the 17th. [redacted] has been a member since 2013 with her maintenance
fee being due on the 15th each year so there should be no surprise
on what date her fee falls. Cancellation is finalized once the fees are paid. Since
[redacted] refused to pay what dues fall within her 30 days her membership was not
cancelled by [redacted] and the cancellation paperwork would not be valid if she had
filled it out.We encourage our
members to use their gym memberships as much as possible so it is unfortunate
that Mrs. [redacted] did not use her membership, however it does not change the
fact that the maintenance fee falls within the 30 day period of her taking
initiative to cancel her membership. [redacted] can definitely come in and cancel
her account anytime, but like any other member she has to fulfill her 30 day
notice.
We have tried to work with this client. She is unwilling to come in and fill out any cancel paperwork at anytime, w/o a utility bill or valid proof of move this is our policy. And everything is outlined in her signed agreement that was filled out March of 2017. We do not do cancellations over the phone or via email. She must sign for the cancellation and pay her cancel fee. At this time we are willing to waive the cancel fee of $39.00 if she comes in this month and signs the cancel form. This is the only way I can cancel this membership out w/o the proof of move and avoiding the $39.00 cancel fee. My billing department will not accept it without one of these two things (proof of move or the original signed cancel form). I have approval to waive your fee to try to rectify this situation. I hope this finds you well. I've also attached your agreement for review. Everything that she signed was agreed to at point of enrollment. Thank you
Revdex.com:
k off. Then I will post the most negative reviews on any service I can find them on and tell the world what lying pieces of [redacted] they are and I can do that because I can BACK IT UP!
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The merchant is full of [redacted]. It is always a good idea to make sure you know the facts before you speak. I admit I was wrong on the month I signed up, I honestly believe it was earlier in the year. As for the business response, none of what they have replied with happened. Every single call I make is recorded, outbound and inbound. I can provide the recording showing that I did not hang up on them, no mention was made that someone else could cancel on my behalf, and no attempt was made to re-contact me (call logs from Verizon can prove that).I will make it down to the business, fill out their ridiculous paperwork, pay the early term fee and tell them to f
Regards,
[redacted]
We have reviewed this. On any personal training agreement of this value, we require two separate contracts filled out at point of enrollment. One being a manual copy that the client fills out on site for the terms and conditions of the agreement (attached), and another digital copy that the client...
signs and receives via email as a PDF copy. Both of those contracts are attached regarding this term of agreement and 4 total payments have been made on this account leaving a total of 8 payments of $297.91 or a balance of $2383.28. If the client is willing to call in by 3/5/17 to settle at $1500. We are willing to remove any late fees and let her out of the remaining $883.28 These sessions will also be credited for her to use or gift to someone of her choice. Please advise on how you would like to proceed with a date and a time and I will handle this personally. Thank you. JOhnny
Complaint: [redacted]
I am rejecting this response because:I received a check for $322.00, but that amount does not fully cover the costs I have incurred due to your error. I requested $332.81, and your response said that my request for refund was approved, so I expected to receive the amount I requested. It is short by $10.81. Please send the remaining amount and this issue will be resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I received the refund on March 10th 2017.
Sincerely,
[redacted]
I am one of the owners and had met [redacted] outside of our gym approximately 4 weeks ago. During the course of that conversation he had mentioned that he was homeless and was living in his vehicle moving from parking lot to parking lot. He had also mentioned to me that the police had...
chased him out of I beleive the parking lot across the street and was now in our parking lot in front of my gym. Initially that did not bother me, and addtionally at that time we were looking for someone to waive a sign on the street for advertising and thought that I could help him earn some income to help him out. He had a positive response at that point and we would visit further about employment. During the course of the next week or so, my manager [redacted] had received several complaints (I believe 6 total) from members as well as [redacted] having conversations with other business owners in the complex and the general consensus was they were not very pleased with [redacted] living in the parking lot. (Don't know if that is legal or not in a privately owned parking lot) We have a large demographic of females of all ages and since we are 24 hour access, it was making our members uncomfortable/nervous during hours when it was dark, and if/when they were coming and going to the gym alone and working out alone in the gym as well. [redacted] was going to work for us waving the sign for advertising and [redacted] had requested he fill out the proper employee paperwork so we could pay him. When he actually worked, it was only one 3 hour shift for us and he complained it was too hot and he did not want to continue to work. There were multiple conversations between [redacted] and [redacted] about him getting paid, [redacted] had repeatedly told him we could not pay him with out the proper paperwork for taxes, payroll etc. and at this time still has not filled out the paperwork, stating he didn't want to show any income for some reason??? I am not sure why he would think I would be offended if he didn't want to work and actually try and make money and be a contributing member of society, but that is his business and we actually have employed a young man that has a mental disability and is working out just fine. At this point, I feel for the comfort level and safety of our business and members that we part ways with [redacted] as a member. He has been a member since 4-27-15 and the dues are 9.99 per month. His account was debited on 5-6-15 and 6-6-15 and my manager [redacted] has actually refunded his debit card 3 months of premium versus 2 (that were debited) even though he has been using our facility during that time. I feel it was overly fair to refund him for 3 months of dues when he was only a memeber for just over 1 month. I hope that this will resolve the issue and be put to rest. Here at Johnny's Fitclub we try to help out people that are not as fortunate as us whether it is employment or donations and unfortunately this time it didn't work out. Please let me know if there is any other questions you have. [redacted] or ###-###-####. Thank you for your time
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
I will not accept this offer. I did not intend to purchase training. They took advantage of me due to my cognitive impairment. When I went back to them I asked to downgrade to my original request, but the manager would not accommodate me. He was only interested in the money. This organization is not interested in helping me. They would not even accept the certified letter from me that included the letter from my rheumatologist stating that I have brain fog. They have taken advantage of me the way they have taken advantage of others. I would never be able to trust them with my health. I am requesting the Revdex.com to tell me what I should do now.
Complaint: [redacted]
I am rejecting this response because: That sure sounds like a contract. You already didn't charge me the cancelation fee, so thanks for that. I don't appreciate that your company called my landlord before I moved in and questioned whether I lived there; that was rather distasteful and presented me as potentially untrustworthy to the owner of the property. Please don't meddle in my personal life. Cheers,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Please find the receipt of the certified mail in the attachment.
Sincerely,
[redacted]SUPPORTING DOCUMENTS REDACTED BY Revdex.com[redacted]
Subject: Hello I'm am trying to get my case settled. I was told to contact you with my response. My response to the claim is I would like to pay the $1500. Please let me what what my next step is. Thanks [redacted]
Dear [redacted]After reviewing complaint ID #[redacted], we have authorized to close her boot camp account as to what she understood it was for. We do not accept "he said/she said" excuses and if the fault lies on our end, we will grant her her wish. Every membership does state that the...
agreement will automatically roll over into auto-renew and will be discontinued by written consent with a cancellation form. Unfortunately, none of this played out as policy requires but in the absence of certain documentation, we must abide by the customer in this given situation. We apologize on our part for any unnecessary frustration but our team at Fit Club, but all of our staff must follow the policy and our team was just doing their job by following policy and procedure as required by the company! She will need to call in to our front desk and pay her husband and daughter's final payment as she stated and we will cancel out her boot camp membership with no further payments. Please let me know if there is any further information or questions in regard to this account. Thank you.Sincerely,[redacted]Johnny's Fit Club Fitness
First and foremost, there have already been problems on the first of training with the trainor. Second day of training, she was there. I talked with one of their trainers to just cancel the session. Instead of the manager, as I requested to speak regarding the situation, it was the trainor who kept apologizing. Secondly, I was told that I get 2 free sessions to se how I like it. I cancelled all membership and sessions before the 3rd week of April. The front desk send me a form to cancel it. I sent it back the same day. I even initialed the cancellation part because they want to just freeze my membership. The trainor and the front desk is fully aware of my intention of not doing business with this company. They never had any consitency with their information at all. When I received a call from their billing, they said they never received the form of cancellation, then so, I sent it again. I have called so many times, but they just brushed me off all the time telling that they'll have the manager call me. But no return call at all to straighten things up, but even until now, no one is calling from their management. For whatever contract it is, cancellation is a choice to stay away from this kind of people, and will definitely not give free money to trainor when I didn't get any service. One of their staff said that I have to pay the whole contract because that's the salary of the trainor even If I didn't use it. Wow, that's a total rip off. They are pretty shady, they will go all the loops to get money from people. Why is it so hard to understand that I am not interested in doing business with them. Their customer service is extremely poor. The proof is this. They just want money, and they won't communicate at all. This kind of dishonest and shady business should not be allowed in the city. They have way and ways to rip off people.
Complaint: [redacted]I am rejecting this response because:
I submitted letter to Dustin stating - Due to breach of agreement for not providing services in a timely manner in which they were promised because of the continuous change and shortage in staff; I have not received the services paid for, without resolution, and at this time will be ending my membership and services with Johnny’s Fit Club.
Because of lack of communication and follow through with the club, I have found a different facility to train at with a person that not only shows up but is invested in my goals and meeting my fitness needs. Not someone who treats me like a number and tells me they have 63 other rotating clients to deal with as well.
I appreciate the response to this claim, however, it is a little too late to go back and resolve the issues after I have attempted this for months. I also see the agreement attached and that I signed. I do not believe this holds true as Johnny's Fit Club did NOT provide the services promised in this agreement making it null and void. I stand behind my decision to look elsewhere for services in the unfortunate case.
Sincerely,[redacted]
Hello [redacted], Our General Manager will be in contact today and we have authorized this as your final payment for the balance owed. Everything is set up under your account to receive final payment of $1500 for personal training contract #[redacted]. Thank you, and have a great day! Johnnny