[redacted]- please provide the fees associated for the extra charges that you occurred. A statement showing that you occurred extra fees will be sufficient. You may send that to [redacted]@fitclubboise.com Thank you!
Mrs [redacted] has a 4 month contract on file that she signed back on 3-3-16. Only one month has been completed. Attached is the contract that Mrs. [redacted] has signed for her personal training commitment. She originally purchased 32 sessions on our easy pay option, which is $232 per month for the total of...
4 months. The account is currently 23 days past due and is accumulating late fees. We would be willing to waive late fees and get her out of the collection status immediately upon communication with her and her training. Also attached is a payment history log of her status. Thank you.
Mrs. [redacted], all regular cancellation policy rules must be followed. We have all clients sign a digital copy and also for our protection a Manual copy (both are attached in the response email to the Revdex.com on 2/17/16). The manual copies can be viewed under "bank letter". This ensures not only that our clients receive an email of exactly what their contract states, but they also physically walk out with a manual contract so they have that for their records to. We would be happy to meet with you and help you with your fitness goals. At this time if this does not satisfy your needs we must turn this over to our Legal team, [redacted] Law offices in Boise. We have contacted them and made them aware of the situation. They also have both the PDF of the Digital copies of the signed agreements and the manual agreements that were filled out at point of enrollment. Based on the contract agreement they each have 8 more payments of 116 due on the 28th of each month. Fit Club trainers are nationally certified; they can and will be happy to work with any condition including lupus. The staff can set them up with any trainer, and the two may train together as well. All sessions will still be available to use. These sessions will not expire. We hope to help you and figure out a solution to this matter. Thank you!
First off I would like to personally apologize for your experience and it should not have been that hard on you to cancel. I have personally dug into this account and all though a cancellation form was never processed to our billing department, I'm going to cancel this...
account out now and refund the amount requested right away. We do ask in good faith that you do remove any negative comments on social media, or any where else that you may have left your remarks based on us making this right. I would also like to put a 1 year comp membership under notes if at any time you want to activate that to any of my current clubs or future clubs. I hope this finds you well, and take care. If the card on file is not active to refund amount requested please provide us with a good mailing address to issue a check. Thank you!
Dear [redacted]We have received complaint ID# [redacted]. We have looked into the account and researched our emails for a paper trail, tracing back to January. Our member was in a 12 month agreement, purchased on May 1, 2014, as shown in my attachment of her agreement. Proof of move is part...
of our policy which is stated in the legal binding agreement, along with a written form of our cancellation agreement showing signatures on both parties ends. We show our member did make initial contact in January 2015 to cancel due to move and we have an email trail showing we responded in March 2015 with the cancellation form. Management was informed to call client back in January 2015 to inform the client that we needed our written form filled out, a 30 day notice, ,and a document verifying her new address.We are willing to refund the client for 4 months period, for the total of $42.36 (monthly dues $9.99 + tax/month) if she can provide some sort of proof of move for our files to the billing company. (Ex: utility bill, etc; showing her name and new address). If the client can provide this sometime today or tomorrow we can cancel her out immediately and get her a refunded check in the mail asap. I called the client today on May 18th at 11:52 am and left a voice mail asking her to call back to provide this proof to the billing company. Please let me know if there is any further questions or concerns regarding this account.Thank you,[redacted]Johnny's Fit Club
Dear Mr. [redacted] After reviewing your account and membership, you and Mrs. [redacted] signed up for the month to month option, not the 1 year plan that you stated. I have attached your original agreement in this email (see page 3 of pdf), with the terms that you agreed to whenyou signed up. Also,...
the $39 cancel fee was waved for you and your wife ($78 in total)) on 7/17/17 when you didn't meet the guidelines of 25 or more miles of moving radius with the utility bill that your wife submitted yesterday. Mr. [redacted] has proceeded to go online and slander our company along with his wife on google and we plan to take legal action with [redacted] law offices asap for any damages caused. WE also have manual copies for both Mr. and Mrs [redacted] that shows the Month-to-Month option with them both initialing next to the $39 fee that they did not pay, but agreed to pay if canceled out. Our corporate office has reviewed the radius of the address provided and it does not qualify them to be exempt to pay the cancel fees. Also, all memberships require a form that's provided onsite to cancel that requires your signatures, Mr. [redacted] if you tried to call to cancel, that is against policy. Mrs. [redacted] signed that cancel form on 7/17/17. Also stated in the contract that Mr. and Mrs. [redacted] signed. Please contact me with any additional questions or concerns dealing with this matter. Thank you!
Attached are the contracts
for the two ladies, [redacted] & [redacted], they came in on 10/28/2015
and signed up for training 1x/week for 12 Months for $116 per month (with membership
included per [redacted]), with their first appointment for training set on
10/31/15. Attached is the...
hardcopy agreement, and the PDF copy. [redacted] and
her daughter [redacted] have received a copy of both. Because the ladies are out of
the 3 day notice, all regular cancellation policy rules must be followed.
The bank of [redacted] have
contacted the staff and have been sent them the same agreements along with the
letter, also attached. The staff questioned if there was an issue and the bank
employee responded that maybe the ladies thought they had signed up for $116
for the both of them, however, this is incorrect based on the agreements signed.
Based on the contract agreement
they each have 8 more payments of 116 due on the 28th of each month.
Fit Club trainers are nationally certified; they can and will be happy to work with any
condition including lupus. The staff can set them up with any trainer, and the
two may train together as well. All sessions will still be available to use.
Since payments have been made and no sessions thus far have been used they may
use that to their advantage and train more than 1x per week until the training
catches up with the payment schedule.
Revdex.com: I don't know which part of "I work as a Flight Attendant and I work outnof town/ abroad a lot" did [redacted] the District Manager do not understand for her to say that I am "unwilling" to come in person to process my request for cancellation. I have been patiently waiting for their resolution for the past almost 3 months. I was on my ground school training last October 17 when she bombarded me with calls and emails me for payments. Had she come back to me last Sept11 as she replied to my email, my membership would've cancelled and My card wouldve not been charged for membership subsequently. Her way of dealing with customers is unacceptable and unsatisfactory from basically telling me I lied when she agreed for them to reimbursed for the months of September and October; to telling me I'm still going to be charged for November if I don't pay the cancellation fee.Johnny's Fitness had inconvenienced me from day 1.. starting from their dance floor being a safety hazard up to harassing me for payment.. They don't care for their customers, they just want money. They don't care if you're out of town/country working, they just want your payment right away. They have no sense of valuing their customers and absolutely zero consideration. It took a consumer like me to file complaints with the Consumer Protection Division (office of Atty State General here in Boise), the Federal Trade Commission and of course with Revdex.com before this business come to their senses.Their last response here on Revdex.com is inconsistent but let me rephrase, The District Manager, [redacted] wants me to come in person so I can sign their cancellation paperwork. The DM wrote that I will not be charged of the cancellation fee worth $39.00 if I come in personally before October ends. I am currently in Portland, Oregon for training and I will be back in Boise tomorrow October 20. I am out of town/country for work on these dates, October 21-31. I will be in their office tomorrow, Saturday October 20. Sincerely, [redacted]
Dear Mr. [redacted], After reviewing your account we do not have records of your written cancellation form or the $39.00 cancellation fee associated with this agreement. Did you cancel in writing onsite or through certified mail? Attached is a copy of your agreement that you may...
review. On page 3, you will see all month to month agreements may be cancelled at anytime, but do require a 30 day notice in writing and the $39 cancellation fee. Please review and we will do our best to get this cancelled out for you immediately. Thank you!
Hello. Thank you for contacting Johnny's Fit Club on my behalf. They have been unwilling to speak with me and did not accept the certified letter that I sent to them. My issue regarding their unscrupulous service was not reflected in the letter that CHASE sent to them. I am aware that I signed the contract. I was unaware that there was a three day return policy. They did not tell me. Their contract was written in such small type that it is not visible. The return policy was not on display anywhere. When I tried to downgrade the service to our original request before we were talked into the extended contract, the manager told me that he would not do it and that he did not have to tell me about the return policy. I am a disabled older woman who plainly told the manager in our initial meeting that I suffer from confusion as an effect of my lupus. I sent a letter from St. Luke's Rheumatology attesting to that fact to both CHASE and to Johnny's Fit Club. I live on social security disability payments because I can no longer work due to my illnesses. The manager of Johnny's took advantage of me because I am old and impaired. Please read my initial complaint. Johnny's is not responding to the issue. Thank you for helping me.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
Ms.[redacted] became a member with us back on 3/9/17, she chose to be set up on a month to month agreement, where she could cancel at anytime with a cancellation fee of $39, back in August she sent in a via email that she had moved to Canada and would like to cancel out her membership, our...
policy and terms in her agreement state that if you move 25 miles past our club we will cancel you out without any fees as long as you provide a current utility bill or valid proof of move, we let Ms.[redacted] know this, we emailed her multiple times letting her know that we could not cancel her out until we have the proof of move or she must pay the cancellation fee, she submitted a hotel bill which is not a valid form of cancel proof. In order to cancel as it states in her agreement we will need valid proof of move. We never heard back from her, then email her again she said that she was in a session that she would call me back with her credit card to pay the cancellation fee and would like the two months when she was not here to be reimbursed. I told her I am sorry until Until the cancellation is processed and verified we explained she would continually be bill every month for her membership, and several emails I sent her I told her I would like to resolve this and get this done quickly as possible but she's very hard to communicate with, We need some verification of moving proof and we will waive this $39 cancel fee and cancel her account out asap. Thank you.
[redacted] First off we would like to apologize for how you felt you were treated by the past staff! That was a period of time where we were training a lot of new staff, but that does not excuse it. We do have your cancellation paperwork on file that you signed and filled out for us on 10/18/2014. You...
are correct on your 30 day notice. However, as the paperwork shows, whatever payments fall within the 30 days of your cancellation would be your last payments due. On your cancellation form it states you did not pay on the day you cancelled, but that you were set to cancel on 11/30/15, after your payments were supposed to go through. For your account those last payments were in November for 15.59 due on 11/15/14 as well as the annual maintenance fee of $25 also due on 11/15/14 as your last payments. It shows in our system your account was set to cancel after those two invoices got paid. Unfortunately your last payments did not go through which is why you received calls and emails trying to update your payment information. For unpaid invoices we have a 10 day grace period where members can call in and update card information or change billing dates before a late fee gets added. This is the reason it shows on your letter that you owe more than just the 15.59+25=40.59. Because you were a great member with us, we will waive those late fees for you, so just the 40.59 is what you owe to get this taken care of for you. Sorry again for any confusing communication you have had with us in the past, we would like to taken care of this for you as soon as possible.
[redacted]- please provide the fees associated for the extra charges that you occurred. A statement showing that you occurred extra fees will be sufficient. You may send that to [redacted]@fitclubboise.com Thank you!
Mrs [redacted] has a 4 month contract on file that she signed back on 3-3-16. Only one month has been completed. Attached is the contract that Mrs. [redacted] has signed for her personal training commitment. She originally purchased 32 sessions on our easy pay option, which is $232 per month for the total of...
4 months. The account is currently 23 days past due and is accumulating late fees. We would be willing to waive late fees and get her out of the collection status immediately upon communication with her and her training. Also attached is a payment history log of her status. Thank you.
Mrs. [redacted], all regular cancellation policy rules must be followed. We have all clients sign a digital copy and also for our protection a Manual copy (both are attached in the response email to the Revdex.com on 2/17/16). The manual copies can be viewed under "bank letter". This ensures not only that our clients receive an email of exactly what their contract states, but they also physically walk out with a manual contract so they have that for their records to. We would be happy to meet with you and help you with your fitness goals. At this time if this does not satisfy your needs we must turn this over to our Legal team, [redacted] Law offices in Boise. We have contacted them and made them aware of the situation. They also have both the PDF of the Digital copies of the signed agreements and the manual agreements that were filled out at point of enrollment. Based on the contract agreement they each have 8 more payments of 116 due on the 28th of each month. Fit Club trainers are nationally certified; they can and will be happy to work with any condition including lupus. The staff can set them up with any trainer, and the two may train together as well. All sessions will still be available to use. These sessions will not expire. We hope to help you and figure out a solution to this matter. Thank you!
Mrs. [redacted],
First off I would like to personally apologize for your experience and it should not have been that hard on you to cancel. I have personally dug into this account and all though a cancellation form was never processed to our billing department, I'm going to cancel this...
account out now and refund the amount requested right away. We do ask in good faith that you do remove any negative comments on social media, or any where else that you may have left your remarks based on us making this right. I would also like to put a 1 year comp membership under notes if at any time you want to activate that to any of my current clubs or future clubs. I hope this finds you well, and take care. If the card on file is not active to refund amount requested please provide us with a good mailing address to issue a check. Thank you!
Johnny
Dear [redacted]We have received complaint ID# [redacted]. We have looked into the account and researched our emails for a paper trail, tracing back to January. Our member was in a 12 month agreement, purchased on May 1, 2014, as shown in my attachment of her agreement. Proof of move is part...
of our policy which is stated in the legal binding agreement, along with a written form of our cancellation agreement showing signatures on both parties ends. We show our member did make initial contact in January 2015 to cancel due to move and we have an email trail showing we responded in March 2015 with the cancellation form. Management was informed to call client back in January 2015 to inform the client that we needed our written form filled out, a 30 day notice, ,and a document verifying her new address.We are willing to refund the client for 4 months period, for the total of $42.36 (monthly dues $9.99 + tax/month) if she can provide some sort of proof of move for our files to the billing company. (Ex: utility bill, etc; showing her name and new address). If the client can provide this sometime today or tomorrow we can cancel her out immediately and get her a refunded check in the mail asap. I called the client today on May 18th at 11:52 am and left a voice mail asking her to call back to provide this proof to the billing company. Please let me know if there is any further questions or concerns regarding this account.Thank you,[redacted]Johnny's Fit Club
Dear Mr. [redacted] After reviewing your account and membership, you and Mrs. [redacted] signed up for the month to month option, not the 1 year plan that you stated. I have attached your original agreement in this email (see page 3 of pdf), with the terms that you agreed to whenyou signed up. Also,...
the $39 cancel fee was waved for you and your wife ($78 in total)) on 7/17/17 when you didn't meet the guidelines of 25 or more miles of moving radius with the utility bill that your wife submitted yesterday. Mr. [redacted] has proceeded to go online and slander our company along with his wife on google and we plan to take legal action with [redacted] law offices asap for any damages caused. WE also have manual copies for both Mr. and Mrs [redacted] that shows the Month-to-Month option with them both initialing next to the $39 fee that they did not pay, but agreed to pay if canceled out. Our corporate office has reviewed the radius of the address provided and it does not qualify them to be exempt to pay the cancel fees. Also, all memberships require a form that's provided onsite to cancel that requires your signatures, Mr. [redacted] if you tried to call to cancel, that is against policy. Mrs. [redacted] signed that cancel form on 7/17/17. Also stated in the contract that Mr. and Mrs. [redacted] signed. Please contact me with any additional questions or concerns dealing with this matter. Thank you!
Attached are the contracts
for the two ladies, [redacted] & [redacted], they came in on 10/28/2015
and signed up for training 1x/week for 12 Months for $116 per month (with membership
included per [redacted]), with their first appointment for training set on
10/31/15. Attached is the...
hardcopy agreement, and the PDF copy. [redacted] and
her daughter [redacted] have received a copy of both. Because the ladies are out of
the 3 day notice, all regular cancellation policy rules must be followed.
The bank of [redacted] have
contacted the staff and have been sent them the same agreements along with the
letter, also attached. The staff questioned if there was an issue and the bank
employee responded that maybe the ladies thought they had signed up for $116
for the both of them, however, this is incorrect based on the agreements signed.
Based on the contract agreement
they each have 8 more payments of 116 due on the 28th of each month.
Fit Club trainers are nationally certified; they can and will be happy to work with any
condition including lupus. The staff can set them up with any trainer, and the
two may train together as well. All sessions will still be available to use.
Since payments have been made and no sessions thus far have been used they may
use that to their advantage and train more than 1x per week until the training
catches up with the payment schedule.
Revdex.com: I don't know which part of "I work as a Flight Attendant and I work outnof town/ abroad a lot" did [redacted] the District Manager do not understand for her to say that I am "unwilling" to come in person to process my request for cancellation. I have been patiently waiting for their resolution for the past almost 3 months. I was on my ground school training last October 17 when she bombarded me with calls and emails me for payments. Had she come back to me last Sept11 as she replied to my email, my membership would've cancelled and My card wouldve not been charged for membership subsequently. Her way of dealing with customers is unacceptable and unsatisfactory from basically telling me I lied when she agreed for them to reimbursed for the months of September and October; to telling me I'm still going to be charged for November if I don't pay the cancellation fee.Johnny's Fitness had inconvenienced me from day 1.. starting from their dance floor being a safety hazard up to harassing me for payment.. They don't care for their customers, they just want money. They don't care if you're out of town/country working, they just want your payment right away. They have no sense of valuing their customers and absolutely zero consideration. It took a consumer like me to file complaints with the Consumer Protection Division (office of Atty State General here in Boise), the Federal Trade Commission and of course with Revdex.com before this business come to their senses.Their last response here on Revdex.com is inconsistent but let me rephrase, The District Manager, [redacted] wants me to come in person so I can sign their cancellation paperwork. The DM wrote that I will not be charged of the cancellation fee worth $39.00 if I come in personally before October ends. I am currently in Portland, Oregon for training and I will be back in Boise tomorrow October 20. I am out of town/country for work on these dates, October 21-31. I will be in their office tomorrow, Saturday October 20. Sincerely, [redacted]
Dear Mr. [redacted], After reviewing your account we do not have records of your written cancellation form or the $39.00 cancellation fee associated with this agreement. Did you cancel in writing onsite or through certified mail? Attached is a copy of your agreement that you may...
review. On page 3, you will see all month to month agreements may be cancelled at anytime, but do require a 30 day notice in writing and the $39 cancellation fee. Please review and we will do our best to get this cancelled out for you immediately. Thank you!
Hello. Thank you for contacting Johnny's Fit Club on my behalf. They have been unwilling to speak with me and did not accept the certified letter that I sent to them. My issue regarding their unscrupulous service was not reflected in the letter that CHASE sent to them. I am aware that I signed the contract. I was unaware that there was a three day return policy. They did not tell me. Their contract was written in such small type that it is not visible. The return policy was not on display anywhere. When I tried to downgrade the service to our original request before we were talked into the extended contract, the manager told me that he would not do it and that he did not have to tell me about the return policy. I am a disabled older woman who plainly told the manager in our initial meeting that I suffer from confusion as an effect of my lupus. I sent a letter from St. Luke's Rheumatology attesting to that fact to both CHASE and to Johnny's Fit Club. I live on social security disability payments because I can no longer work due to my illnesses. The manager of Johnny's took advantage of me because I am old and impaired. Please read my initial complaint. Johnny's is not responding to the issue. Thank you for helping me.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
Ms.[redacted] became a member with us back on 3/9/17, she chose to be set up on a month to month agreement, where she could cancel at anytime with a cancellation fee of $39, back in August she sent in a via email that she had moved to Canada and would like to cancel out her membership, our...
policy and terms in her agreement state that if you move 25 miles past our club we will cancel you out without any fees as long as you provide a current utility bill or valid proof of move, we let Ms.[redacted] know this, we emailed her multiple times letting her know that we could not cancel her out until we have the proof of move or she must pay the cancellation fee, she submitted a hotel bill which is not a valid form of cancel proof. In order to cancel as it states in her agreement we will need valid proof of move. We never heard back from her, then email her again she said that she was in a session that she would call me back with her credit card to pay the cancellation fee and would like the two months when she was not here to be reimbursed. I told her I am sorry until Until the cancellation is processed and verified we explained she would continually be bill every month for her membership, and several emails I sent her I told her I would like to resolve this and get this done quickly as possible but she's very hard to communicate with, We need some verification of moving proof and we will waive this $39 cancel fee and cancel her account out asap. Thank you.
[redacted] First off we would like to apologize for how you felt you were treated by the past staff! That was a period of time where we were training a lot of new staff, but that does not excuse it. We do have your cancellation paperwork on file that you signed and filled out for us on 10/18/2014. You...
are correct on your 30 day notice. However, as the paperwork shows, whatever payments fall within the 30 days of your cancellation would be your last payments due. On your cancellation form it states you did not pay on the day you cancelled, but that you were set to cancel on 11/30/15, after your payments were supposed to go through. For your account those last payments were in November for 15.59 due on 11/15/14 as well as the annual maintenance fee of $25 also due on 11/15/14 as your last payments. It shows in our system your account was set to cancel after those two invoices got paid. Unfortunately your last payments did not go through which is why you received calls and emails trying to update your payment information. For unpaid invoices we have a 10 day grace period where members can call in and update card information or change billing dates before a late fee gets added. This is the reason it shows on your letter that you owe more than just the 15.59+25=40.59. Because you were a great member with us, we will waive those late fees for you, so just the 40.59 is what you owe to get this taken care of for you. Sorry again for any confusing communication you have had with us in the past, we would like to taken care of this for you as soon as possible.