Johnnys Stump Service

The customer purchased the vehicle in May Based on the repairs requested at each visit, the transmission was not the issue the car came in for June 4, oil change June 16, check engine light on – we replaced gas pedal Aug 26, oil change March 24, abs light on – we replaced right front wheel hub and bearing April 4, traction control light on, hears growling noise – we were unable to duplicate light or noise April 20, abs light – repair right front abs connector May 5, oil change Sept8, abs light on – repair right front abs wire June 7, customer smelled coolant we found no leaks June 13, oil change Aug 2, abs light on – repair left front abs wire The customer has been to us several times in the past and there are no notes or records that he was not satisfied with any of the repairs we have completedWe will be more than happy to complete the service work for the customer if he wishes to have it repaired at our facilityPlease have the customer contact our service center at 614-328-to set up an appointment

Customer states that salesman said he had to make it look like she put down, Im not sure what she means by that the bank would not care if it was all trade equity or all cashThe trade was appraised at and was to be the differenceCustomer never paid the money down and now refuses to pay

I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me

I still never received a call about my problem my car door is still not fixed I have missed work different days for it to be fixedAnd have called many different people and still no call back after I'm told I was going to receive one

Left a message for Ms [redacted] letting her know that the check was sent out to Wright Patterson for her warranty cancellation and that it would be resolved by the end of this week

Attn: Revdex.com of Central OhioPlease have the sister let [redacted] & [redacted] [redacted] know, we have spoken with [redacted] about a solution.We have offered to pay half of the tires, [redacted] is in agreement with the outcome per [redacted] ***, the salesman who originally helped her.Thank You for all your help.Have a great day!

First when you look at my history on the credit site it shows the business sending my info to only one lender the same day I came in and I was approved for that as told by the sales rep, then he said he was going to try and get me a better rate, so he then went and sent it to 8-other lenders who then denied meSo therefore that statement was untrueSecond off I don't remember signing anything stating that I was allowing you to send my info to several lenders, and if I did then the sales rep should have explained that so I could have made a response accordinglyHe knew I was a first time buyer and niave to the situation and he took advantage of thatHe tried to lock me in on that dealership so that I had no other choice but to buy a car from there, and that is not good business practices

Vehicle Purchase - Dodge Grand Caravan - VIN # [redacted] and [redacted] came in on 5/15/to purchase the vehicleWe were able to get Mr& Mrs [redacted] financed through a company called [redacted] Finance [redacted] and [redacted] came in to purchase the van on 5/16/ [redacted] gave Mr & Mrs Stuller the keys to the Dodge Grand Caravan so they could take a drive and make sure they liked the vehicle as well as the way it droveThey came back from the test drive and agree'd with [redacted] , it was the one they were going to purchase [redacted] & [redacted] came into my office to sign all the necessary paperwork to finalize the purchaseThey also signed a 'Buyers Guide' stating the 'Warranty' which is what is advertised on the window of the vanIt is the 50% of parts / 50% of labor [redacted] Day Mile CoverageAttached is what we supplied Mr & Mrs [redacted] with on the day of the purchaseThey didn't mention anything about the tire issue to myself or [redacted] after they test drove the vehicleThey were quite pleased with it, actuallyWe gave [redacted] a quote to replace the tires at a price of $and she chose not toShe decided to go with her own contact who will replace tires for $ I do understand after the purchase and the drive home you have the ability to get a better feel for the vehicleHowever, this is why we have the customer test drive the vehicle before they agree to purchase, so any issues can get worked out and or taken care of before they sign all papers This is one item Miracle Motor Mart follows through withWe want to make sure the consumer is completely satisfied with the purchase Typically unless agreed upon before they buy, Miracle Motor Mart will not pay for / replace / fix anything on a vehicle unless it's a safety issueThey customer has not stopped in for us to determine whether it's a safety issue or the tires just need a balance On another note, I spoke with the customer today, 5/22/2015, in an attempt to finalize their loanWe are still working on getting all the required documents to the bank in order for [redacted] to ‘fund’ the dealIt was also stated in our conversation by ***, the sister was the one who filed the complaint with the Revdex.com If there are any questions regarding the response I am submitting today, please contact me at ###-###-####

I just spoke with the service manager [redacted] was in the office last weekThere must have been a mis-communication regarding the tires [redacted] & [redacted] both did not want to speak with [redacted] after the sale of the vanWe had [redacted] call her and attempt to schedule an appointment todayThey already purchased tiresIn place of us doing the work, we will reimburse the customer 1/the price of the tires, once she brings the receipt inFrom our understanding [redacted] is happy with that solutionPlease advise on the status of this complaint.Thank You!

On 7/12/we were notified that *** *** filed a complaint about the service and product she received from Miracle Motor MartMarcus with Miracle Motor Mart called MS *** left a message*** *** called back later that evening and spoke with Marcus, he explained to her that the
comment made and issues that she is having is not how Miracle Motor Mart conducts business or handles issues that may arise*** was offered to set an appointment up with our service department and diagnose and review issues she was havingShe explained that she replaced coils and the extra was an unexpected costShe explained that she also had other issues that she was quoted an additional $for other repairsWe offered to rectify the situation by offering to repay the $with a receipt or invoice she said that was not necessary, she would be happy if we would take care of the valve cover gaskets and fix the radio that was cutting in an out*** Agreed to bring her vehicle in on 7/14/at 10:amMs*** did not bring the vehicle in and we have made several attempts to contact her to rectify the issueWe will honor our agreement and would like to set up an appointment for her vehicle to be serviced and keep another customer happy

The documentation they have has been noted to serve the purpose of not providing service that was initially paid forI have documentation from a third party that was involved in evaluating the problem with the car , but was refused the right to perform the work when the car had 83,miles on itThe work requested was never performed because Miracle stated it couldn't be done unless the transmission went completely out

Customer came in on 9/to purchase a vehicleThe sale associate had the customer sign a credit application which gave consent to submit her credit to banks in order to get an approval for an auto loanThe sales associate states that the customer was looking for a "cheaper" vehicle under six to
seven thousand dollarsWe proceeded to submit her to a four banks who declined the applicationWe then submitted her to four more in which she was declined by all the lendersThe following day we submitted her info to a final bank who then gave us an approval
When getting your credit pulled for an auto loan, your FICO score is meant to promote rate shoppingCredit scoring systems have been designed to account for that practice and include rules such as counting the same type of inquiry as only one inquiry as long as they are made within a short period of timeInquiries can have a greater impact if you have few accounts or a short credit historyThis information can be found on each credit bureaus websites and the FICO government website
As far as getting credit inquiries taken off of the credit bureaus, there is nothing that we can do about thatThe customer would have to contact the credit bureaus to have that done

Re: Dodge Dart purchased from Miracle Motor Mart - *** ***To Whom it May Concern:Firstly - I would like to apologize for not responding to the initial complaintIt was not intentional. Miracle Motor Marts Service Department has called for a 3rd party inspection to be done
on the Dodge DartWhen the incident occurred with Ms***s' vehicle the extended service agreement's agent was sent out to inspect and the result was a denial of the claim from the abuse on the car performed by the driverAfter that inspection, Miracle Motor Mart sent the vehicle to a Dodge Dealer to obtain a second opinionAccording to both the warranty company and the Dodge dealer it was sent to, the damage was done purely by customer abuseThis is the reason Miracle Motor Mart is not fixing the vehicle. Attached you will find the estimate which was written up by the service department showing Miracle Motor Mart's quoteAccording to the advisors who inspected the vehicle, the only way for these damages to occur are for the driver to not operate the vehicle properly and improperly shift the manual transmission into the incorrect gears while driving at higher speedsThis is the reason for the clutch 'exploding' as the estimate readsThe customer (Jamaica) has been told this from both service departments. We are available for any further questions.Thank You - Miracle Motor Mart

Dear Ms*** - I want to apologize for the lack of communication on our part.We have pulled our service records regarding your Ford Focus, according to the history that we have, Miracle Motor Mart has done all repairs for you at no cost to youAttached are the repair orders we have completed for
youAs well as the Ford Spec's that were provided to us by Ford on how the Transmission is supposed to operateWe checked out the transmission and we've determined this is the way the CVT transmission operates according to Ford SpecificationsThe Ford Focus you have purchased is still under factory warranty through the manufacturer and up to 60,milesIf you feel that the transmission is failing, please get a second opinion at a Ford DealerDue to the factory warranty still being active, Ford will cover the transmission at no cost to you if it is in fact defectiveWe are more than happy to help you with any questions, or repairs you have or needThank YouManagement @ Miracle Motor Mart

The vehicle that the customer purchased has been through our inspection and no frame damage was foundWhen we purchase a vehicle we go off of what we have available to us which is the autocheck and the auction reportIt can happen that some things go reported to carfax and not to autocheck and
vice versaMany accidents go unreported and owners fix the vehicles on their own, In our records (which I shared with the customer) we have no reports of the vehicle ever going to any body shop or having any body work done to the vehicle in any form which we would have to keep record of when we pay a vendorWhen we purchased the vehicle at auction there was no reported damageThe work on the vehicle would have had to been done prior to us owning the vehicle and was reported afterwardThe vehicle was serviced in our shop the day after the customer purchased the vehicle(We sell roughly cars per month and do not have the capacity to service all vehicles prior to sale, however all vehicles do go through inspection at no cost to the customer).We did a full used car inspection, did all of the required maintenance (including changing out the brakes all the way around)The customer was asked to provide proof that the two different shops in which he referenced told him that the vehicle had frame damageThe customer failed to provide proof and refused to bring the car back in to our service shop for another inspection to see what we could do if there was damageMy hands are tied as far as what I can do to solve this problem if the customer cannot provide proof or allow inspection of said damageMazda did the recall work required (which is their obligation to do for free)The car was deemed safe under our inspection and had all of the required maintenance doneIf Mr *** had been able to provide proof of frame damage prior to ownership we would gladly remedy the situation

Well that sounds all good, but as of today June 04, I have not heard from these folks to get the tires!!! I hope that I do not need to have a front end allignment done by the ***e they decide to contact me. I am leaving next week on vacation to Florida that is why I got this car I REALLY need to have them by Wednesday or I am going to have to go "PURCHASE" them elsewhere

Left a message for Ms. [redacted] letting her know that the check was sent out to Wright Patterson for her warranty cancellation and that it would be resolved by the end of this week.

The customer purchased the vehicle in May 2014. Based on the repairs requested at each visit, the transmission was not the issue the car came in for.
June 4, 2014 oil change
June 16, 2014 check engine light on – we replaced gas pedal
Aug 26, 2014 oil change
March 24, 2015 abs light on – we...

replaced right front wheel hub and bearing
April 4, 2015 traction control light on, hears growling noise – we were unable to duplicate light or noise
April 20, 2015 abs light – repair right front abs connector
May 5, 2015 oil change
Sept. 8, 2015 abs light on – repair right front abs wire
June 7, 2016 customer smelled coolant we found no leaks
June 13, 2016 oil change
Aug 2, 2016 abs light on – repair left front abs wire
The customer has been to us several times in the past and there are no notes or records that he was not satisfied with any of the repairs we have completed. We will be more than happy to complete the service work for the customer if he wishes to have it repaired at our facility. Please have the customer contact our service center at 614-328-5074 to set up an appointment.

We did everything we can for her. We worked on the door. We took it to the Ford dealership. It functions properly. It just makes a little bit of noise.

[redacted] inquired on the internet to qualify for a loan on August 9th, 2017.She then visited the Dealership the same day to submit a loan. As is required by law, the lending banks that inquire on your credit will mail a letter with the results to the consumer. This was explained to [redacted]....

[redacted] Bank mailed her a letter with her loan status and this is her complaint. The Bank is only following Federal law mailing the letter.Mark M[redacted]