Johnnys Stump Service

I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.

I still never received a call about my problem my car door is still not fixed I have missed work 2 different days for it to be fixed. And have called many different people and still no call back after I'm told I was going to receive one.

Attn: Revdex.com of Central OhioPlease have the sister let [redacted] & [redacted]  [redacted] know, we have spoken with [redacted] about a solution.We have offered to pay half of the tires, [redacted] is in agreement with the outcome per [redacted], the salesman who originally helped her.Thank You for all your help.Have a great day!

Customer states that salesman said he had to make it look like she put 1000.00 down, Im not sure what she means by that the bank would not care if it was all trade equity or all cash. The trade was appraised at 600.00 and  400.00 was to be the difference. Customer never paid the money down and now refuses to pay.

Customer states that salesman said he had to make it look like she put 1000.00 down, Im not sure what she means by that the bank would not care if it was all trade equity or all cash. The trade was appraised at 600.00 and  400.00 was to be the difference. Customer never paid the money down and...

now refuses to pay.

I just spoke with the service manager. [redacted] was in the office last week. There must have been a mis-communication regarding the tires. [redacted] & [redacted] both did not want to speak with [redacted] after the sale of the van. We had [redacted] call her and attempt to schedule an appointment today. They already purchased tires. In place of us doing the work, we will reimburse the customer 1/2 the price of the tires, once she brings the receipt in. From our understanding [redacted] is happy with that solution. Please advise on the status of this complaint.Thank You!

According to our records, [redacted] came in and signed a credit application on 9/17 giving permission for Miracle Motor Mart to submit financing for the customer. Our records also show that we only sent her application to banks on 9/17. Each bank would have pulled her credit on that day. The one bank that we had an approval through didn't pull her credit till the following day because they were closed when we sent the application to them. If the customer would like to see records of when we submitted her financing or the credit application she signed we have those at the dealership.

First when you look at my history on the credit site it shows the business sending my info to only one lender the same day I came in and I was approved for that as told by the sales rep, then he said he was going to try and get me a better rate, so he then went and sent it to 8-9 other lenders who then denied me. So therefore that statement was untrue. Second off I don't remember signing anything stating that I was allowing you to send my info to several lenders, and if I did then the sales rep should have explained that so I could have made a response accordingly. He knew I was a first time buyer and niave to the situation and he took advantage of that. He tried to lock me in on that dealership so that I had no other choice but to buy a car from there, and that is not good business practices.

I can truefully say that this dealership has truly made the terminology of "BUYER BEWARE" a reality.   I will be happy to pass this information to any and all folks that I know that may have even considered purchasing a car at this dealership.      
The fact that this dealership does not consider BAD tires as a driving hazard is very disturbing.  
I would like to have this complaint logged somewhere in public so that no other individuals are put in this position.

Customer came in on 9/17 to purchase a vehicle. The sale associate had the customer sign a credit application which gave consent to submit her credit to banks in order to get an approval for an auto loan. The sales associate states that the customer was looking for a "cheaper" vehicle under six to seven thousand dollars. We proceeded to submit her to a four banks who declined the application. We then submitted her to four more in which she was declined by all the lenders. The following day we submitted her info to a final bank who then gave us an approval.
When getting your credit pulled for an auto loan, your FICO score is meant to promote rate shopping. Credit scoring systems have been designed to account for that practice and include rules such as counting the same type of inquiry as only one inquiry as long as they are made within a short period of time. Inquiries can have a greater impact if you have few accounts or a short credit history. This information can be found on each credit bureaus websites and the FICO government website.
As far as getting credit inquiries taken off of the credit bureaus, there is nothing that we can do about that. The customer would have to contact the credit bureaus to have that done.

Vehicle Purchase - 2013
Dodge Grand Caravan - VIN # [redacted]
[redacted] and [redacted] came
in on 5/15/2015 to purchase the vehicle. . We were able to get Mr. & Mrs.
[redacted] financed through a company called [redacted] Finance. [redacted] and [redacted] came
in to purchase the van on...

5/16/2015. [redacted] gave Mr & Mrs Stuller
the keys to the Dodge Grand Caravan so they could take a drive and make sure
they liked the vehicle as well as the way it drove. They came back from the
test drive and agree'd with [redacted], it was the one they were going to
purchase.
[redacted] & [redacted] came into
my office to sign all the necessary paperwork to finalize the purchase. They
also signed a 'Buyers Guide' stating the 'Warranty' which is what is
advertised on the window of the van. It is the normal 50% of parts / 50% of
labor [redacted] 30 Day 1000 Mile Coverage. Attached is what we
supplied Mr & Mrs [redacted] with on the day of the purchase. They
didn't mention anything about the tire issue to myself or [redacted] after
they test drove the vehicle. They were quite pleased with it, actually. We
gave [redacted] a quote to replace the tires at a price of $370.00 and she
chose not to. She decided to go with her own contact who will replace tires for
$300.00
I do understand after the
purchase and the drive home you have the ability to get a better
feel for the vehicle. However, this is why we have the
customer test drive the vehicle before they agree to purchase, so any
issues can get worked out and or taken care of before they sign all papers.
This is one item Miracle Motor Mart follows through with. We want to make
sure the consumer is completely satisfied with the purchase.  Typically
unless agreed upon before they buy, Miracle Motor Mart will not pay for /
replace / fix anything on a vehicle unless it's a safety issue. They customer
has not stopped in for us to determine whether it's a safety issue or the tires
just need a balance.
On another note, I spoke
with the customer today, 5/22/2015, in an attempt to finalize their loan. We
are still working on getting all the required documents to the bank in order
for [redacted] to ‘fund’ the deal. It was also stated in our conversation by [redacted],
the sister was the one who filed the complaint with the Revdex.com.
If there are
any questions regarding the response I am submitting today, please contact me
at ###-###-####