Johnson Concrete

Hello [redacted] , The customer product has been delivered on 12/8/by the USPSYou can track it here: [redacted] Thank you, Customer ServiceNational Parks Depot

Item was delivered on December 5th https://tools.usps.com/go/TrackConfirmAction.action?tLabels=

I am rejecting this response because:I will not disagree that the product was deliveredIt took me calling the company on separate occasions, unanswered emails and finally a last message notifying the company that I had reported them to the Revdex.comThey have forever lost me as a customerNo one deserves to be ignored and treated like this

Item was delivered on December 17th [redacted]

Items were delivered Dec15th [redacted]

Tracking says delivered to front porchhttps://tools.usps.com/go/TrackConfirmAction.action?tLabels=

Wesold tens of thousands of christmas stockings in months and ended up over selling a few hundred of a few variationsWe fixed this as soon as we noticed, but it did put a delay on some ordersThis order seems to also have been help in a UPS facility but should be delivered on the 21st [redacted]

Revdex.com: I have reviewed the response made by the business in reference to my concernI will say that the refund was a partial refund (not refunded shipping) and I had to pay for return shipping However, I am happy to be done with them and find that this resolution is satisfactory to me

We have responded to the customer with a replacement solar charger shipped on USPS Priority mail tracking number [redacted] This has been delivered to the customer on August 29, , 8:pmWe have issued a prepaid return label for the defective charger which has not been returned as of 8/The Military Camo hat is in the process of being reshipped to the customer directly from our manufacturerWe are awaiting updated tracking which will be sent to the customer when available

Thank you for your messageThis is our peak season, we currently receive over emails, phone calls and other messages per dayWe apologize for the delay in responding to youWe average in a season business day turn around and now average to business daysWe are in the process of hiring additional help to get the backlog caught upThe pre-ordered Tactical Stocking orders started shipping on 11/We are shipping first order in is first order outWe anticipate all orders will be shipped out by 12/The customer will receive a shipping confirmation email once it ships

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to meI did receive the item but never received and communication from the business at any point

Revdex.com:
Consumer states the following: Business didn't refund total amount, Butdid send over the items I cared aboutConsumer states adjustment of $was made to the account also sent additional itemsPlease notes that the business did not respond to multiple calls
or emailsConsumer concerned the matter resolved

Item was delivered Dec 15th https://tools.usps.com/go/TrackConfirmAction.action?tLabels=

We reached out to the customer due to an address issueThe customer responded on 12/with a corrected addressThe item was then shipped out to the customer via USPS Tracking ***

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me I just feel like their lack of attention regarding the question about the length of time it was taking was unsatisfactoryI'm just glad they have finally shipped the product

We acknowledge that the customer reached out to us via email on July 22, and we replied as promptly as possibleOn July 30th the customer was emailed a return label for the items he wished to returnOn August 4, we received the returned items and issued a full refundUnsure why
there is a complaint against us

I have received the package I ordered todayThey are not exactly as advertised but acceptablePlease disregard my caseI have learned my lesson and will not be purchasing from this company again.Sorry for the inconvenience, ***

I would like to cancel the complaint.the situation has been taken care of.Thank you[redacted]

The customer reached out to us on 8/8/16 and we sent a new item on USPS tracking [redacted] that day, which has been delivered on 8/9. We also sent a prepaid return label for the broken watch which has not been returned as of yet. Please note that this issue has been resolved, we have...

not received any other contact from the customer via our customer service email.

I am rejecting this response because:yes the item was shipped, almost 30 days late. No attempt at contact was made. They had an email address, a phone number, I left several messages with ways to contact me, and they did not try once. Nor did they offer a refund on said item as asked.