Johnson Concrete

The customer's item is shipping direct from the manufacturer and the tracking link for the item in transit is below:[redacted]We already refunded the customer's shipping in previous conversations as a courtesy due to the delay.Kindest...

Regards,

The customer's products have been shipped. The Plastic Mallet Stake Extractor was delivered on 7/1 by USPS on tracking number LS984693405CN. The watch was shipped as of 7/1, we sent a shipping confirmation to the email listed on the account of [redacted], it shows at the Sacramento Sort...

facililty for USPS on 7/6 and can be tracked here: https://tools.usps.com/go/TrackConfirmAction.action?tLabels=[redacted]. This customer's order has been fulfilled in full. Please close the complaint.

I am rejecting this response because:I...

will not disagree that the product was delivered. It took me calling the company on 4 separate occasions, 2 unanswered emails and finally a last message notifying the company that I had reported them to the Revdex.com. They have forever lost me as a customer. No one deserves to be ignored and treated like this.

The customer contacted our Customer Service Team via [redacted] messenger requesting status on 7/11/16. We advised the item was on backorder until the end of July. Customer then requested agents to cancel and refund the order. That was done per the customer's request on 7/11/16. We cannot ship a...

product the customer has not paid for. If the customer would like to re-order, they are welcome to do so but the shipment of watches is still scheduled to arrive at the end of July.

We have responded to the customer with a replacement solar charger shipped on USPS Priority mail tracking number [redacted]. This has been delivered to the customer on August 29, 2016 , 8:18 pm. We have issued a prepaid return label for the defective charger which has not been returned as of 8/30. The Military Camo hat is in the process of being reshipped to the customer directly from our manufacturer. We are awaiting updated tracking which will be sent to the customer when available.

Hello [redacted], The customer product has been delivered on 12/8/15 by the USPS. You can track it here: 
[redacted] Thank you, Customer ServiceNational Parks Depot

We have responded to the customer with a replacement solar charger shipped on USPS Priority mail tracking number [redacted]. This has been delivered to the customer on August 29, 2016 , 8:18 pm. We have issued a prepaid return label for the defective charger which has not been...

returned as of 8/30. The Military Camo hat is in the process of being reshipped to the customer directly from our manufacturer. We are awaiting updated tracking which will be sent to the customer when available.

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Hello, This issue was resolved directly with the customer on 7/11. We have corrected the product issue that the customer was experiencing.

Thank you for your message. This is our peak season, we currently receive over 500 emails, phone calls and other messages per day. We apologize for the delay in responding to you. We average in a normal season 3 business day turn around and now average 5 to 7 business days. We are in the process of...

hiring additional help to get the backlog caught up. The pre-ordered Tactical Stocking orders started shipping on 11/25. We are shipping first order in is first order out. We anticipate all orders will be shipped out by 12/10. The customer will receive a shipping confirmation email once it ships.

Item was delivered on December 5th https://tools.usps.com/go/TrackConfirmAction.action?tLabels=940551169900046...⇄

Wesold tens of thousands of christmas stockings in 2 months and ended up over selling a few hundred of a few variations. We fixed this as soon as we noticed, but it did put a delay on some orders. This order seems to also have been help in a UPS facility but should be delivered on the...

21st. [redacted]

Items were delivered Dec. 15th [redacted]

Item was delivered on December 17th [redacted]

Tracking says delivered to front porch. https://tools.usps.com/go/TrackConfirmAction.action?tLabels=940551169900...⇄

The customer has been refunded for return of defective merchandise on 8/26.

Revdex.com:
I have reviewed the response made by the business in reference to my concern. I will say that the refund was a partial refund (not refunded shipping) and I had to pay for return shipping....

However, I am happy to be done with them and find that this resolution is satisfactory to me.

Below is an email from the company regarding a shipment ready to be shipped today. I still have not had any contact from the company regarding their explanation for the lack of response. I would like to leave this complaint open until I have had a chance to review the shipment if and when it...

arrives. Thank you for your help. [redacted]