Johnson & Johnson Reviews (%countItem)
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Johnson & Johnson Rating
Description: Manufacturers & Producers
Address: One Johnson & Johnson Plaza, New Brunswick, New Jersey, United States, 08933-0001
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This company is not honest. I would like to attach photos of my correspondence with this company. They “moderate” real reviews and don’t like feedback apparently. Their microdermabrasion product messed my skin up pretty bad. It says it gets worse before it gets better which is a crock. I had to get a glycolic acid peel to fix what this thing did to my face.
As part of my purchase of Acuvue Oasys contact lenses, I was given a rebate form that advertised a $50 rebate. Upon execution of the rebate, I was told by [email protected] that my particular type of Oasys (ACUVUE OASYS 2-Week Presbyopia lenses) were not eligible. However, in the terms and conditions, the first line is "Purchases of ACUVUE OASYS Family..." In my opinion this is deceptive, as how is any product labeled "Oasys" not part of the Oaysis Family. I further escalated my call to an Acuvue Supervisor (Kiara), who I spoke to at approximately 100 pm on 02/17/2020 and she continued to say rebate was not eligible. Kiara would not provide her last name nor an operator ID.
I made a complaint to Johnson and Johnson about their Neutrogena Deep Clean® Facial Cleanser which, after only a handful of uses, left me with red, itchy skin on my face and neck for several weeks. I still have dry skin from the product on my neck despite discontinuing use and using a steroid ointment. It also caused my eyes to swell and water for several days.
My complaint was handed over to Johnson and Johnson in Costa Rica who failed to respond to me personally in the 48 hours stated. I sent over details of the product lot number etc. as well as details of my reaction and they still did not respond. It was only after prompting them via Neutrogena's *** page that they responded to my previous emails.
They said they had tried to contact me via phone and that it must be my UK number that was incorrect or not working. However, I have had zero problems using this UK number while in Costa Rica and have had absolutely nothing in the way of phone calls from Johnson and Johnson and incredibly slow replies over email.
Again after getting in touch with the US branch and via Instagram I eventually received a response over email. However, they have sent me a 30+ list of medical questions asking for details I have already answered in previous emails or asking for details which I consider to be sensitive information, with no explanation of why they need these details. This is totally egregious and feels like an attempt to exhaust or stall me from pursuing the complaint. I just want a refund for a product that left me with, what looks like, minor chemical burns and from a quick *** search is not an unusual complaint. Should the product even be on the market?
They had a holiday movie promotion that stated if you bought a certain value of products they would give a free Disney movie code. I bought twice as many and split receipts to get two codes. They never sent them, would not allow me to resubmit, and never replied to my help requests. I paid full price to take both of us to see Frozen 2. They should have helped us but I guess they just wanted the money.
False advertising and injury from. Implants. Defective and toxic product
I have purchased their product Aveeno Sunscreen for sensitive skin. It claims that it doesn't clog pores or cause irritation and that it blends in to skin so no white residue. It was the opposite. It clogged my pores, irritated my skin and made my face look ghostly. I sent them 4 emails asking for my money back and take back the product but no one has returned my calls or replied to my email. They falsified their claims. The formula is not what it claims to be. I took it back to the place I got it. It was buy 2 get a free gift. I bought the two in trust of the product and it turns out it was Johnson and Johnson who had bought another product I use to buy and not only they changed the formula with cheap fillers but increased the price for less. I took it back to the drug store and they said I needed to contact the Head Office of J and J for a refund. It was only 7 days I had it. I did and no one from J and J contacted me and it's been 3 months now. I want my money back from them.
I bought a bottle of Aveeno moisturizer for my mom few months ago. However, this product has serious product quality issues. I reported it to Johnson & Johnson customer service. However, so far the issue has not been resolved yet.
On 9/27/19, a Consumer Care Center supervisor spoke directly with this consumer about his concerns. During the call the consumer agreed to being reimbursed for $100 and confirmed that their issue was resolved. Subsequently a check in the amount of $100 was sent via USPS to the consumer on 9/30/19.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Regards
purchased a sunscreen product and the product damaged my brand new outdoor table as well as wood finish inside. I have contacted Neutrogena the item that I purchased was called Neutrogena Beach Defense water and sun protection sunscreen, lot 02160 exp 2019/05. I purchased a new metal table at *** in spring. I began using it in early may. upon using the table I set the sunscreen on the table. within a day or two I noticed that the sunscreen had leaked out and ate the finish off the table. it also ate finish off of some wood while I sat the bottle inside my door on the landing. the item states it may discolor fabrics but does not state it will ruin metal or wood finishes. it has destroyed a brand new table that I spent over $240 0n as well as a small piece of wood it ate through in my landing inside my home. I have provided neutrogena with all info previously including clear photos and they agree it should not have done this. they have offered me $75 compensation and after several tries explaining that will not correct a brand new table or wood finish repair I was told that is all they will do. they did send me a $75 check. I continued to contact them several times with same info and photos requesting that I receive full reimbursement as the table is clearly ruined and was brand new this spring. I have received not response to date. I informed them I would elevate to Revdex.com. I would like a refund for the new table which was $250 with tax, as well as $25 for repair of wood finish. I am asking for $200 to finalize this issue as I did receive $75.
Hi, This consumer originally contacted our team via e-mail on 06/16/2019, stating that she left a bottle of Neutrogena Beach Defense Water and Sun Sunscreen lotion on their outdoor table for a few days. When they took the product off the table, they claimed that it had removed the finish off the area of where the bottle was placed. They are requesting compensation for a brand new table. We reponded to the consumer and apolgized for the experience with our product. Although we are sorry to hear of the damage, we have no indication that the product was defective when it left our custody and control. Had the contaior been leaking prior to purchase, this would have been noticable This is concidered an accidental occurance and J&J is not responsilbe to pay for the damages. We did offer her a check for $75 for her brand loyality and a goodwill gester. The consumer cashed the check for 75.00 on 07/01/2019 Thank you.
The damage is clearly from the product. Look at the photos. There is NO WARNING OF DAMAGE TO ANYTHING OTHER THAN SKIN EYES AND FABRIC. This should not have happened. I am giving them an opportunity to resolve to our satisfaction prior to taking to ***, ***, item reviews online, etc. I am not asking for that much compensation to remedy this,especially considering all of the Neutrogena products I've purchased and currently own. Their response is correct, although it is our opinion they are most definitely liable. Is that your out, Neutrogena, everytime someone has a complaint? It may have been tampered with? So disappointed.
Complaint: ***
I am rejecting this response because:
Regards
To date, our team attempted to reach out to the consumer twice and left a detailed message on her voicemail regarding her complaint. We sent a $75.00 check which was cashed by the consumer. The consumer cased the $75 dollar check with our release statement on the back on the check on 06-20-2019 Although we are sorry to hear of the damage to her property, we have no indciation the product was defective when it left our custody and control and at all time prior to her puchase. While we sympathize with her experience, we are hopeful that she can understand that our company cannot assume financial responsiblity for damages not shown to be the result of any product defect. Thank you!!
I contacted Aveeno about the negative affects of their products. I sent proof of purchase and responded to all requests but Aveeno has failed to issue the refund they said they would
The J&J Consumer Care Center has been in communication with this consumer since April 2019. She has been reimbursed $15.00 for one bottle of product as the consumer was unable to provide proof of purchase. (Product was discarded and consumer could not provide a copy of a receipt.) In the interest of good customer relations, a check in the amount of $148.53 to cover the cost of the remaining 11 products the consumer claims to have purchased is being issued on 8-14-19 and sent via USPS.
I cannot forward the message because I was corresponding with the individual via johnson and Johnson *** page
Had several defective contact lenses in a case of 5 boxes. Called company where I purchased, offered $15 store credit. Called Johnson and Johnson's and they collected a rediculous amount of personal information from me and attempted to blame it on other factors like vision changes. These lenses were flat, not a problem with my eyesight! Long story short they called the company where I purchased and deducted the $15 store credit from the amount they are sending to me for compensation. What a bunch of cheapskates! Pass the buck onto any other company before standing behind their products. Over $81 billion dollars in sales last year and you compensate me $16.20? You should be embarrassed Johnson's.
Purchased a bottle of Thick & Full + Biotin & Collagen Shampoo. The pump is broken and will not release. I contacted the company directly. Was told it could take up to 6 weeks to send replacement. It has been seven weeks and I am still waiting. This is a brand new bottle costing $15 that is unusable.
On July 3, 2019, our consumer care center contacted the consumer by telephone The consumer was informed that we would send her a check for $14, to cover the amount she paid for the product. J&J considers this matter resolved. Thank you
My complaint is in regards to this promotional offer: ***?
I purchased $30 worth of J&J products and submitted my information as outlined in the website. It was approved and I selected my reward option, which was a $10 *** Rewards Card. I didn't receive it in the mail until this past weekend. I received an error when trying to activate it to which I contacted *** Rewards and was told the following:
Dear ***,
Thank you for contacting *** Rewards and for your participation in this promotion.
We have retrieved your reward, unfortunately the deadline for activation has already passed. For this promotion all rewards needed to be activated by the specified date.As per offer details state "Reward must be chosen and activated online by 04/30/2019." Since the reward was not yet activated , it is now void. We do apologize for the inconvenience.
We have provided the link to access the offer details below.
*** Offer Details. Purchase $30 (excluding tax, pre-coupon) of participating Johnson & Johnson Family of Consumer Companies products (excludes ZYRTEC® 45 ct. or higher and any AVEENO® Hair Care product) in one transaction between 03/10/2019 and 04/10/2019. Retain your receipt. Take a photo of your entire receipt showing the qualifying item(s) starred.
www2.activaterewards.com
If you have any additional questions, please do not hesitate to reach out as we are happy to help.
Best Regards,
*** Rewards
Customer Service
ref:_
We were able to connect with the consumer by phone. The consumer explained that she did receive her gift card but was not aware that she had a timeframe of when she needed to activate it. So when she eventually did try to activate the card it would not let her. She said that she contacted customer service but they were very blunt with her and told her that there was nothing that they could do for her since she did not activate it within the given timeframe. I apologized for her experience and explained to her that due to the inconvenience that we will be sending her a check in the mail for $10.00. She was happy that we were going to be sending her a check and when we requested if there was anything further we could assist her with she said that there was nothing further that we could help her with. Thank you! Please close this case!
I have called J&J's cobra line 3 times for assistance and have never actually been helped. Its coming to the deadline for me to be able to pay for my Cobra and I haven't gotten any confirmation of being enrolled. I requested a supervisor in my last call and held for 1.5 with the agent denying me the ability to speak with a supervisor several times which is illegal, and the agent refused to acknowledge several of my questions or provide me their name or employee number and then hung up on me without setting up a call back. I specified that if I did not speak with a supervisor that I needed to receive an email confirming the information he was giving me, which was that if I pay my cobra on May 10th than it should be retro active regardless of the papers that I have saying that, that date would exceed my timeline of being able to pay for Cobra. I need someone to follow up on this ASAP as I have an auto immune disease and this coverage is very important and I will take legal action because the company does not have my best interests in mind.
The agent I spoke with before him, told me that if I updated my email address on file it will help me to gain access to do the cobra enrollment/payment through an online portal. I got a letter yesterday confirming my email was updated today the agent told me this was not the case, and that I am not allowed to update my password to access my own information (pay stubs, ect).
Revdex.com ID #***. We are following up regarding the inquiry made on behalf of ***. *** was contacted by a seasoned benefit service representative on 5/17/2019 who completed her COBRA enrollment. This representative also advised *** of the amount due for coverage through the end of April (which is all *** wanted coverage for) and advised that once payment is received coverage would be retroactive to her separation date with JNJ. The representative also explained once payment is received (and *** shows paid through 4/30/2019) *** can call the benefit service center back and terminate coverage as she requested effective 5/01/2019. *** advised she would send payment via mail (check) on 5/20/2019. We consider this case closed.
Complaint: ***
I am rejecting this response because:
The agent gave incorrect payment processing information. That is resulting in my bill not processing for 35 days from the date my payment information was received. My medical bills are now going to collections and the website portal is broken for my profile (no one w/cobra ever told me this someone from the 401 k department told me) so I cannot access anything online. Had to speak with supervisors about this and will be taking legal action if not resolved quickly.
Regards
The JNJ Total Rewards Team followed up with the BSC advising that *** was still disputing her case with the Revdex.com. The BSC provided an update on steps taken since 5/11. Outbound call attempts were made to reach *** by the BSC, but there was no answer. Voice mails were left to call the BSC. 6/06/2019 – *** called the BSC following outbound call attempts on 6/05. The CCR advised *** that direct debit had been cancelled on her account so that she could make payments by sending a check or making a one-time payment online (as this would be the quickest way). However, *** became frustrated and said that we should stop calling her and suggested we were harassing her, she then hung up. 6/07/2019 – The BSC advised the JNJ Total Rewards Team of the developments on 6/06. The JNJ Total Rewards Team advised the BSC to cease outreach to *** advising they would contact her going forward. 6/7/2019 – JNJ Total Rewards called *** but there was no answer. A voicemail was left for *** but no response was received.
Their customer service is incredibly poor. We have been dealing with many other healthcare companies, but Johnson & Johnson is the worst when it comes to concerns of the health care professionals.
I have spoken to *** directly. We have the new customer request in for him. He was previously speaking with ***, we have forward this to them for further investigation. He was satisfied with our response and the actions we took today.
Filled out rebate back in December 2018
Customer service rep told me in January 2019 that I will receive a $10 rebate check in 5-6 weeks . Have reached out to their customer service numerous times no replies and still do not have my refund check as of March 29
A $10 refund check was issued to this consumer on 4/8/19 via ***. On 4/16, a supervisor contacted the consumer directly to apologize for the situation and confirmed that the consumer had received her refund. This case is considered closed.
Rogaine (subsidiary of Johnson & Johnson) has continued to delay/not provide a $25 rebate as promised from a purchase on 29 Oct 2018, A complete timeline is shown in a pdf that I will be happy to provide. Johnson & Johnson has logged this as : Johnson & Johnson Consumer Inc. Reference -
A supervisor from the J&J Consumer Care Center spoke directly with this consumer via telephone on 4/4/19. The supervisor apologized and issued a $25 check via USPS mail to the consumer on that date. In addition as a gesture of goodwill and for the consumer's inconvenience, a $50 check was issued to apply toward the consumer's next purchase of Rogaine. Case is considered closed.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution will be satisfactory to me “if” Johnson & Johnson / Rogaine Rebate Center actually follows through on their promise to send a $26 rebate check and a check for $50 for my inconvenience. (Let’s not forget they said they had sent the $25 rebate check twice before in the last 6 months but in fact did not.) I think a more appropriate measure by Revdex.com would be to leave this complaint open until 15 April 2019 to allow time to see if they actually perform on their promise this 3rd time around.
Regards
I purchased and used one of your products in September 2018and it resulted in a negative,adverse reaction in my toddler. I filed the initial complaint with the company and I was asked to send in a packet of information which I did. I had to call you guys and reach out to make sure you guys received my information which I was told you did not and I was asked to send more information which I did. I then called several weeks later to verify you guys received my information which I was told by the associate that you guys had and will be getting in touch with me via mail once the team has reviewed it. I have called several times since November of 2018 and I have been told each time that you received my mail and you received my information there's nothing else you need from me and I just have to wait for the legal team. I called again earlier this month to check on the status and to let you know that a laboratory fee had hit my credit due to non-payment and I was told then that there was nothing you guys can do because the legal team was still reviewing my case. I called today to check the status again and I was told that you guys have never received information from me and you guys have not spoken with me since October of 2018. I was also told as of today that you guys do will not reimburse me for days from work missed or anything else and you will only consider reimbursing medical bills but only after they have been paid. At this point I am going to get my attorney involved because this is ridiculous if I had been told or given some type of communication from somewhere this would have been okay but it has taken me calling multiple times over the course of several months to be told that no one has spoken with me and there's nothing anyone can do. So in the meantime I'm supposed to just be okay with my toddler peeing blood and being dehydrated and almost having to go to the ER due to not being able to urinate due to an extreme inflammation of his urethra from your product
Original documentation was received from this consumer on 10/01/18. However, the consumer has never specified the amount she is requesting for out-of-pocket medical expenses. J&J does not reimburse for lost wages, daycare costs, or pain and suffering. To date, the consumer has not provided the requested receipts nor medical records. Therefore, we have not received any documentation supporting the correlation between usage of the product and the reported adverse event. J&J's medical claims process has been explained to this consumer on a number of occasions. Postage paid mailers have been provided to the consumer to return the requested documentation. On 3/15/19, a supervisor placed four calls to the consumer to discuss, but was unable to leave a voicemail. An email was also sent requesting the consumer to call so that we can again review the exact documents that are required to consider compensation.
Below is a copy of the email I received notifying me of a contest win. I filled out the form as instructed and to date have not received the prize. I have sent several emails trying to find out what happened without getting a response.
On Tuesday, December 4, 2018, 3:00:36 PM PST, Healthy Essentials Listens™ <*** wrote:
Dear ***,
Thank you for the valuable input you provide as a member of Healthy Essentials Listens™.
Congratulations! You have been randomly selected as a winnerof our sweepstakes and have won $50!
Payment of your prize is initiated once we have received your completed Prize Acceptance Form as described below.
*To be declared an official winner, you must successfully complete the Prize Acceptance Form and consent to the rules and regulations of the sweepstakes by the indicated deadline set out below.
Please click on the link below to complete your Prize Acceptance Form prior to Thursday, December 6, 2018 11:59 pm (GMT-08:00) Pacific Time (US & Canada). After this date, the link below will become inactive. Failure to fully complete and return the Prize Acceptance Form by this date will result in your entry being disqualified and the prize will be forfeited.
Upon completion of the Prize Acceptance Form, you will be notified within 30 days by Incentive Logic (***), our sweepstakes fulfillment provider, where you will be able to select and claim your prize from a variety of virtual gift cards.
Click here to complete your Prize Acceptance Form.
Please save this email until you have received your prize. If you have any questions prior to completing the Prize Acceptance Form, please contact us at *** and make sure to reference Healthy Essentials Listens™ in your communication.
Thank You!
The Healthy Essentials Listens™ Incentives Team
You are receiving this communication because you signed up for HEALTHY ESSE
The consumer's prize was delivered via email. Upon receipt of this complaint, a supervisor from the Consumer Care Center reached out directly to this consumer on 2/22/19. Although the consumer had not received his original prize email, he was able to confirm during the call that he had received his $50 prize via a reissued email that was sent on 2/21/19. Consumer was satisfied and case is considered closed.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Regards
Do not buy any Johnson Johnson items I had issue with ta items in a yr time I called about their vapor bath wash and told them how it broke me and my daughter out into hives felt like the hot part of icy jot rub and the women acted concerned I told her steps I made and send pics I was then offered a refund I said OK no problem then and the next day I get a email thanking me for report in issue and then in same email they then belittled me and was rude and stayed although we were going compensate sorry we have decided not to
t down its junk and the company is full rude customer service and they need be fired I have our correspondence via email I will be spreading this news all over social media as well anything that is so called gentle and guarantee tear free but burns skin and they don't care shame on them
And more things this company needs be s
False advertisement on a $10.00 rebate that per call to customer service of rogaine has expired.. this product is set up in *** with a large sign on the box fr either a $25.00 or $10.00 rebate.. at first *** assosiate thought it was immediate-- she took it off box and it said"visit *** for instructions and requirements to redeem.. NO EXPIRATION DATE FOR THE REBATE.. When I got home I went to the site to get my $10.00 rebate and had problems with it>> called today (Monday Jan 22,2019) was told it ended on Dec 31,2018.. why were these boxes and advertisement still in *** then!! I would not have bought this product
On 2/4/19, a supervisor from the J&J Consumer Care Center reached out to this consumer directly via phone. An apology and further explanation of the Rewards program was given. Additionally, as a goodwill gesture, a $10 check was issued to the consumer via USPS and should arrive within the next 7-10 business days.