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Johnson Utilities Reviews (148)

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

 

I was advised that the total cost would be more for me when I had spoken to [redacted] over the phone and was advised that my total cost would be more than stated in the previous response. I would be more than happy to pay what was previously stated as ling as I am not billed for any additional deposits or charges regarding this incident. I looke forward to your reply.

 Regards,

Ms. [redacted] has been disconnected 6 times for non-payment this year. All disconnections were due to payments and or payment arrangements not being made. A Johnson Utilities Supervisor has left two messages for Ms. [redacted] to review her account as well as clear up the confusion but has not heard...

back from Ms. [redacted]. Ms. [redacted]s’ invoices are mailed on or before the first of each month. Payments are always due on the 15th of the month. If payment is not received a late notice is mailed on the 16th. Johnson Utilities is required by the Arizona Corporation Commission to provide at least 10 days after the late notice is sent to disconnect service for non-payment. It is noted on Ms. [redacted]s account that bills have been returned, Johnson Utilities has the mailing address listed the same as the service address that is on this complaint. Another option for Ms. [redacted] would be to set up an e-bill account.  An e-bill account can be set up so that all bills and disconnection notices are emailed to Ms. [redacted]. While reviewing Ms. [redacted]s’ Johnson Utilities account it was noticed that the June reconnection fee was charged two times in error. A credit slip has been sent to the Johnson Utilities accounting department in order to credit the additional $50.00 charge to Ms. [redacted]s’ account, leaving the balance on the account as a credit of $49.70. If Ms. [redacted] has any further questions or concerns regarding her account she can contact Johnson Utilities and request to speak to the Customer Service Manager, Crisitne.

On 5/16/2008 a customer contacted Johnson Utilities andrequested to start service at [redacted] to be effective on 5/19/2008. Atthat time the account for Mr. and Mrs. [redacted] was closed and the account for thenew customer was started. It is the customer’s responsibility to close their accountwith Johnson Utilities if they no longer want service. There is no recordof a company by the name of [redacted] establishing service for this property, ifthere was an agreement between Mr. and Mrs. [redacted] and [redacted] that would need tobe dealt with between the two parties.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Thank you for your response and acknowledgement of the accounting error.  According to my figures, we had continued to pay $435.94 after service was disconnected.  I understand that service was restarted in September and there would be a fee and refundable deposit to restart along with the charge for the 3-4 days the service was on prior to the account being cancelled.   It is unclear as to how the figures you sent were determined as well as the total amount to be refunded to me.   Could you please send me an itemized statement so I can have clarification before resolving this matter?

Regards,

On 1/9/14, when water was disconnected for non-payment, the Customer Service Rep ([redacted]) stated that you were past due $115.90 and that a $50 reconnection fee and $130 deposit was also due. After reviewing the account it was noted that a $160 deposit is on file from 2010 therefor a deposit is not needed.

Currently $115.90 is still past due, the water is disconnected for non-payment therefor a reconnection fee of $50.00 will also need to be paid to reconnect service. Also, $74.79 was due 1/25/14 and is also considered past due. We are not requiring that payment at this time to reconnection of service.

To reconnect service a total of $165.90 is due.

This company is by far the worst company I have ever had to deal with in my life. They have horrible morals and put themselves before their customers every time. The take advantage of the fact people cannot go to another company for their water services so they simply do not care about their customers or the service they provide. There is no effort. If you are late on your payment after years of paying on-time, even once, they will not waive a fee. I was going through some serious medical problems and was late on a payment and I paid the bill in FULL on the day they were going to turn off our water. I went when they opened and paid the bill HOURS before they came and turned it off and the lady at the front desk said there was nothing she could do, even though I was paying before the technician got to my house, she could not call them to let them know that I paid the bill and that I would have the pay the fee and have my water turned off anyway... we waited all evening for our water to be turned back on and it never did! We live in Arizona and it was 100 degrees... our kids and pets need water! This company is a disgrace!

Our water was shut off for being a little late with payment. A check was delivered on March 8th, 2016. Our water was shut off on march 9th, 2016. now they say we need to pay another $50.00 to get the water back on. They say we have to pay $257.29 just to get the water back on plus the $91.29 that was paid originally plus the $193.33 We just sent on line today. Is this anyway to run a utility business? I just went to Johnson utilities and gave them $257.29 to get our water back on. What choice did we have? I wish we had a choice of water companies.

Johnson utilities has the WORST customer service than any other business I have come accross. As soon as the reps answer the phone you can tell that they are unhappy and miserable people who wish to make you just as miserable and unhappy as they are. I called just to ask a question about my bill....I spoke to three different people and they were all rude and unable to answer my questions. If I had a choice to change water companies I would do it in a heartbeat. Unfortunately I don't have the ability until I move cities. There are so many more unhappy customers on social media. When is it enough to bring a company down? When does the consumer win?

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Address: 968 E. Hunt Highway, Queen Creek, Arizona, United States, 85142-7450

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