Sign in

Johnstone Supply

Sharing is caring! Have something to share about Johnstone Supply? Use RevDex to write a review

Johnstone Supply Reviews (563)

• Aug 02, 2023

illegal credit transaction- pay attention to your card
Returned product with the card I purchased with and they gave me credit on paper when bank asked 7 days later about refund johnstone supply declined refund and cut check to someone else. Why? They have all my info. manager Alston put me on hold to speak with credit dept after I explained a 4th time and never returned to phone. I held 15 minutes and its now been 40 minutes with no call back! Just as I posted here I will also report to atty gen and credit bureau.

May 7, Roman"> [redacted] Warwick, RI [redacted] Case # [redacted] ***, On behalf of N.E.W., please accept this letter in response to your inquiry filed with the Better Business Bureau of Metro Washington DC & Eastern Pennsylvania, under the above referenced file numberI would like to offer my apology that your experience with N.E.Wdid not meet your expectations N.E.WCustomer Service Companies, LLC and its member companies (N.E.W.), is a third-party administrator of extended service plans, buyer protection services and product support programs that serves more top consumer electronics retailers than any other provider N.E.Woffers retailers and manufacturers innovative, customizable solutions for the delivery of customer service and support throughout the product ownership experience N.E.Wstrives to provide world class customer service Each call or letter that comes into N.E.W regarding concerns or issues relating to our service plan(s) is thoroughly investigated According to your complaint filed with the Revdex.com, you purchased a [redacted] fan from The [redacted] with a two year protection planWhen you submitted a claim for the fan, you were informed you would need to forward the item to N.E.Wbefore a reimbursement would be issuedThe website states “put in a claim and in hours you will get a [redacted] gift card.” It does not state you have to send the item backYou are home bound and unable to send the item to N.E.W The desired resolution listed in your complaint is to receive a refund of the purchase price including sales tax you paid for the fan A review of your service history for the replacement plan you purchased has been completedThe research revealed you contacted N.E.WApril 27, to submit a claim for your fanA prepaid return shipping label has been provided to you so that you may forward the product to our depot centerThe terms and conditions of the Replacement Plan administered by N.E.Wthat you purchased for the fan are located on the website for The [redacted] ***In the terms and conditions you will read the following: Term of Coverage: The term of the Replacement Plan coverage begins immediately following the expiration of the manufacturer’s labor warranty and remains in effect unless cancelled or fulfilled pursuant to the provisions below for the term indicated on your sales receiptOur obligations under this Plan will be considered fulfilled if we provide you with a replacement product, a check, or [redacted] gift card for the original purchase price of your product, including taxes as indicated on your sales receipt How it works: If your product experiences a breakdown, contact customer service at [redacted] (###-###-####) to process your claimAt our sole discretion, we may require that you return the covered product to us as a condition to receiving a replacement productWe will pay for the cost of shipping your product back to our authorized service center for replacementOnce your product has been replaced, all of our obligations under this Plan have been fulfilled in their entirety You stated you are home bound and unable to send the item back You may arrange to have [redacted] come to your home and pick up the item for you simply by visiting their website www.***.com At the top of the [redacted] website page there are several tabsOne is labeled “support” If you click on that tab you will see a box labeled “How To” with a link to “schedule a pick up” You can arrange for [redacted] to pick up the item for youYou may also call their toll free phone number ###-###-#### to speak with a representative who can arrange a pick up for you Our research also revealed N.E.Wapproved and fulfilled a prior claim for another fan in August You were provided with a prepaid return shipping label for that claim and the item was received at our depot on August 13, I respectfully submit that due to the prior claim you were aware the product may be required to be returned to fulfill the claim I hope this response provides you with the necessary information to close out this complaint filed against N.E.W If we can be of further assistance to you regarding this matter, please do not hesitate to contact me directly at ###-###-#### Regards, Ken P [redacted] Compliance Coordinator | ***@asurion.com Phone ###-###-#### | Fax ###-###-#### | www.asurion.com Grassmere Park | Suite | Nashville, TN

This company is very unprofessional! I called hhgregg who I purchased my dryer from and I guess this is who the useI was told they would contact in two daysAfter not hearing anything back I decided to call them my selfAfter they finally came out didn't call a hour before like I was told just came then complained that my Lil dog that was put away after my son open the dog for himThe service tech handed my son a piece of paper and walked out the doorI called the office manager to find out whats going on(who tried to scold me for having my dog out even though they didn't call a hour before) so after we got into it he said my dryer needs a part it will take 3-days they will call me to set the apptAfter two weeks my dryer was still not fixed they never called me not once I did all the calling after a month my dryer is fixedNeedless to say I'm very dissatisfied with they're customer service!!!! I paid over $for my product but even if I paid $I still paid and think I deserve to be treated better for a extended warranty company

I bought a Samsung got insurance before leaving store loved the phone then it shorted out made sure it wasn't something I could fix had no choice but to send it inI sent it in not realizing that I'm getting the run around it's been days and there is still no hope for my day insurance plan to help meI was told that there was a big glitch in the line he also said this was a big mess we should here from them in hrswith a check in our email and nothing has happenedI called a 2nd time and was told the same thing now I have to wait until Monday to call a 3rd timeI promise not to give them any money EVER again for there product

June 8, [redacted] Houston, TX [redacted] Case # [redacted] , On behalf of N.E.W., please accept this letter in response to your inquiry filed with the Better Business Bureau of Metro Washington DC & Eastern Pennsylvania, under the above referenced file numberI would like to offer my apology that your experience with N.E.Wdid not meet your expectations N.E.WCustomer Service Companies, LLC and its member companies (N.E.W.), is a third-party administrator of extended service plans, buyer protection services and product support programs that serves more top consumer electronics retailers than any other provider N.E.Woffers retailers and manufacturers innovative, customizable solutions for the delivery of customer service and support throughout the product ownership experience N.E.Wstrives to provide world class customer service Each call or letter that comes into N.E.W regarding concerns or issues relating to our service plan(s) is thoroughly investigated According to your complaint filed with the Revdex.com, you submitted a claim with N.E.Wfor a DJ controller stationYou submitted the product to our service center as requestedYou included a letter requesting a phone call from the technician assigned to repair your product, but never received one The item was returned to you marked as repaired however it was in the same condition as when you originally submitted it to our Service Center The desired resolution listed in your complaint is to receive a reimbursement of the purchase price paid for the DJ controller station A review of your service history for the replacement plan you purchased has been completedThe research revealed you contacted N.E.WMarch 6, regarding an issue with your DJ controller stationYou were informed to contact the manufacturer as the item was under their warranty You did so but the manufacturer advised their warranty had expiredN.E.Wapproved a service requestA prepaid return shipping label was sent to you so you could forward the item to our Service Center The product was received on March 26, The technician assigned to the repair marked it as complete with a note that the item passed all function tests and an AC leakage testYou received the item from our Service Center April 3, Upon receiving the controller station you notified N.E.W that it was unrepairedAnother prepaid return shipping label was sent to you on April so that you could return it for a second repair attempt It was received on April 16, On April you called to request the technician assigned to the repair contact you The Service Center was advised to call you at the phone number registered for you The technician attempted to reach you on April 21st adding a note that he left a message with his phone numberOn April 23rd you called to request a buyout of the product It was marked as repaired the same day and returned to you with a [redacted] tracking number ending in [redacted] The [redacted] website confirms it was delivered and left at your front door on April 28, You contacted N.E.Wthe following day to state the item had been stolenN.E.W initiated a lost item tracer with [redacted] and also agreed to provide you with a reimbursement of the purchase priceA check for the full purchase price was approved and invoiced on May 15, to be sent to the address at the top of this letterIf you have not received the check upon receiving this letter please call me directly at ###-###-#### for further assistance I hope this response provides you with the necessary information to close out this complaint filed against N.E.W If we can be of further assistance to you regarding this matter, please do not hesitate to contact me directly at ###-###-#### Regards, Ken P [redacted] Compliance Coordinator | ***@asurion.com Phone ###-###-#### | Fax ###-###-#### | www.asurion.com Grassmere Park | Suite | Nashville, TN

April 24, [redacted] Aston, PA [redacted] Case # [redacted] , On behalf of N.E.W., please accept this letter in response to your inquiry filed with the Better Business Bureau of Metro Washington DC & Eastern Pennsylvania, under the above referenced file numberI would like to offer my apology that your experience with N.E.Wdid not meet your expectations N.E.WCustomer Service Companies, LLC and its member companies (N.E.W.), is a third-party administrator of extended service plans, buyer protection services and product support programs that serves more top consumer electronics retailers than any other provider N.E.Woffers retailers and manufacturers innovative, customizable solutions for the delivery of customer service and support throughout the product ownership experience N.E.Wstrives to provide world class customer service Each call or letter that comes into N.E.W regarding concerns or issues relating to our service plan(s) is thoroughly investigated According to your complaint filed with the Revdex.com, you purchased a [redacted] washing machine July 1, from [redacted] with an extended warrantyThe washer stopped working properly in March of this year You contacted N.E.Wto submit a claimA service technician was assigned and completed an in-home repair stating the issue had been resolvedA few days later the washer was broke againThe first technician declined to provide a second service visit as you have several cats which he is allergic toAnother service provider was locatedA technician completed an in-home appointment and he also stated the repair was complete The second repair lasted a few days at which time the washer failed againA third in-home service repair was approvedThe technician that arrived stated parts would be required to repair the washerThe parts needed to be ordered which you were advised would take an additional 3-days to arrive causing you to be without the use of your washer for approximately a month The desired resolution listed in your complaint is to receive a new washer and an extended warranty at no cost A review of your service history for the replacement plan you purchased has been completedThe research confirmed three service requests have been submitted to repair your washerDue to the time frame you have endured without the use of the washer N.E.Whas arranged for [redacted] to provide you with a new washer of equal value as a replacementOur notes reflect a Service Advisor spoke with you to advise you of this and confirm your contact information If you need further assistance regarding your replacement you are welcome to contact me directly at ###-###-#### or by e-mail at ***@asurion.com I hope this response provides you with the necessary information to close out this complaint filed against N.E.W If we can be of further assistance to you regarding this matter, please do not hesitate to contact me directly at ###-###-#### Regards, Ken P [redacted] Compliance Coordinator | ***@asurion.com Phone ###-###-#### | Fax ###-###-#### | www.asurion.com Grassmere Park | Suite | Nashville, TN ***data>

October 22, [redacted] Case # [redacted] On behalf of N.E.W./Asurion, please accept this letter in response to your inquiry filed with the Revdex.com of Metro Washington DC & Eastern Pennsylvania, under the above referenced file numberI would like to offer my apology that your experience with Asurion did not meet your expectations Asurion Services, LLC and its member companies, is a third-party administrator of extended service plans, buyer protection services and product support programs that serves more top consumer electronics retailers than any other provider Asurion offers retailers and manufacturers innovative, customizable solutions for the delivery of customer service and support throughout the product ownership experience Asurion strives to provide world class customer service Each call or letter that comes into Asurionregarding concerns or issues relating to our service plan(s) is thoroughly investigated Your complaint filed with the Revdex.com is summarized below I purchased a year replacement plan for a [redacted] air bedWhen it failed after the first year I called Asurion to file a claim and was advised “they don’t cover those air mattresses”I registered my Plan and filed the claim correctlyThey are responsible for covering the cost of the air mattress The desired resolution listed in your complaint is to receive a full refund of the purchase price paid for the [redacted] air mattress A review of your service history for the replacement plan you purchased has been completedThe research revealed the air bed you purchased was registered with Asurionas “Camping Equipment” Extended Plans are not to be sold for air beds that do not have an electric pumpIf the item had been registered as an “air bed” the representative assisting with the registration should have immediately identified the errorHad the error been recognized at the time of registration, the representative would have advised you of the mistake and immediately refunded the price you paid for the PlanSince this did not happen, and you had an active Plan registered with Asurion, I agreed to refund the purchase price that you paid for the air bed with sales taxYou advised this would provide a satisfactory resolution to your complaintThe reimbursement request has been submitted and approvedYou should expect to receive the reimbursement in less than seven business days I hope this response provides you with the necessary information to close out this complaint filed against AsurionIf we can be of further assistance to you regarding this matter, please do not hesitate to contact me directly at ###-###-#### Regards, Ken P [redacted] Compliance Coordinator [redacted] voice ###-###-#### fax ###-###-#### Asurion I Grassmere Park, Nashville, TN

March 20, face="Times New Roman"> [redacted] On behalf of N.E.W., please accept this letter in response to your inquiry filed with the Revdex.com of Metro Washington DC & Eastern Pennsylvania, under the above referenced file numberI would like to offer my apology that your experience with N.E.Wdid not meet your expectations N.E.WCustomer Service Companies, LLC and its member companies (N.E.W.), is a third-party administrator of extended service plans, buyer protection services and product support programs that serves more top consumer electronics retailers than any other provider N.E.Woffers retailers and manufacturers innovative, customizable solutions for the delivery of customer service and support throughout the product ownership experience N.E.Wstrives to provide world class customer service Each call or letter that comes into N.E.Wregarding concerns or issues relating to our service plan(s) is thoroughly investigated According to your complaint filed with the Revdex.com you state the following: “This company is the warranty company for [redacted] productsThe company has had my TV for more than month and refuses to repair or give any infoI purchased an extended warranty from this company of Feb This is the second attempt at repairing my TVThe company has had the TV for more than month and has completely failed to return any call regarding the status of the repair.” The following is the desired resolution listed in your complaint: Repair the TV A review of your service history for the service plan you purchased has been completedThe research revealed a part that was needed to repair your television caused a delay in your television repairWe regret your experience with N.E.Whas been less than satisfactoryHowever, reimbursement of the purchase price you paid for your television was authorized on March 12, This was authorized due to the part that is necessary for your television’s repair no longer being produced I hope this response provides you with the necessary information to close out this complaint filed against N.E.W If we can be of further assistance to you regarding this matter, please do not hesitate to contact me directly at 615-762- Regards, Cynthia R [redacted] Sr Compliance Coordinator | [redacted] | www.asurion.com

December 9, [redacted] Fair Lawn, NJ [redacted] Complaint ID# [redacted] Dear [redacted] , On behalf of N.E.W., please accept this letter in response to your inquiry filed with the Revdex.com of Metro Washington DC & Eastern Pennsylvania, under the above referenced file numberI would like to offer my apology that your experience with N.E.Wdid not meet your expectations N.E.WCustomer Service Companies, LLC and its member companies (N.E.W.), is a third-party administrator of extended service plans, buyer protection services and product support programs that serves more top consumer electronics retailers than any other provider N.E.Woffers retailers and manufacturers innovative, customizable solutions for the delivery of customer service and support throughout the product ownership experience N.E.Wstrives to provide world class customer service Each call or letter that comes into N.E.Wregarding concerns or issues relating to our service plan(s) is thoroughly investigated According to your complaint filed with the Revdex.com you indicated the following: The TV you were supposed to receive was never received by you even though N.E.Wis stating it wasYou were never notified the TV was being delivered even though you had requested to be notified to allow you to schedule a time when you would be available to be at home for the deliveryWhen the TV was not received you called to check on the status of it being deliveredYou were advised someone would contact youWeeks after your call you received an email indicating your TV was delivered on October 20th and you would need to file a police reportYou state you feel like you shouldn’t have to file the police report due to not having any proof the TV was delivered to you The desired resolution listed in your complaint is to either receive another replacement or be reimbursed so you would be able to purchase another TV A review of your service history for the service plan you purchased has been completedThe research revealed your television being delivered on October 20th and left at your front door under [redacted] tracking # [redacted] You called N.E.Won October 28th to inquire about your television not being delivered and were advised a call back would be made to you in to business daysAttempts to contact you were noted on November 5th and 10th to the telephone number your television was registered under, ###-###-####A message “the person you are trying to reach is not able to receive your call” was receivedAn email was also sent to you on November 10th to follow up Once my research was completed I contacted [redacted] to open an investigation for the replacement television being stolen off your porchWe spoke that same day and you agreed to accept reimbursement in the amount of $for your televisionI advised the reimbursement check would be received in to business daysWhen asked, you had no additional concerns or questions I hope this response provides you with the necessary information to close out this complaint filed against N.E.W If we can be of further assistance to you regarding this matter, please do not hesitate to contact me directly at ###-###-#### Regards, Cynthia R [redacted] Sr Compliance Coordinator | [redacted] @asurion.com P ###-###-#### | F ###-###-#### | www.asurion.com

February 20, 2014> [redacted] Complaint ID# [redacted] Dear ** [redacted] , On behalf of N.E.W., please accept this letter in response to your inquiry filed with the Revdex.com of Metro Washington DC & Eastern Pennsylvania, under the above referenced file numberI would like to offer my apology that your experience with N.E.Wdid not meet your expectations N.E.WCustomer Service Companies, LLC and its member companies (N.E.W.), is a third-party administrator of extended service plans, buyer protection services and product support programs that serves more top consumer electronics retailers than any other provider N.E.Woffers retailers and manufacturers innovative, customizable solutions for the delivery of customer service and support throughout the product ownership experience N.E.Wstrives to provide world class customer service Each call or letter that comes into N.E.Wregarding concerns or issues relating to our service plan(s) is thoroughly investigated According to your complaint filed with the Revdex.com, you purchased an extended warranty that would allow you to return items to your local store for warranty or replacementIn your complaint you state that you believe the company providing the warranty changed names and changed the programWhen you filed a claim you asked to be reimbursed with a check but received a store gift card insteadThere was a delay in you receiving the gift card and you had to call numerous times regarding the gift cardThe desired resolution listed in your complaint is to receive a reimbursement check for the purchase price you paid for your product A review of your service history for the [redacted] service plan you purchased for your product in February has been completedThe plan name and terms have not changed since Our research revealed notes in your service history that you had requested a check instead of a gift card when you were advised a reimbursement would be processedThere are no notes to reflect a check being authorized for your reimbursement A gift card was issued on January 27, for $On January 30, a stop payment on the gift card was initiated to provide you with a checkThe stop payment failed to process on February 6, due to the gift card reflecting a zero balanceInvestigation with [redacted] was completed on February 12, and they advised the gift card had been utilized to pay two separate orders and was reflecting a zero balanceConsequently, a check cannot be issued due to the store gift card being utilized in full I hope this response provides you with the necessary information to close out this complaint filed against N.E.WIf we can be of further assistance to you regarding this matter, please do not hesitate to contact me directly at ###-###-#### Regards, [redacted] , Senior Compliance Coordinator [redacted] voice ###-###-#### fax ###-###-#### Asurion I Grassmere Park, Nashville, TN www.asurion.com I Twitter I Facebook

June 26, 2015Asurion received your rejection of our original response letter regarding your complaint submitted to the Revdex.comYour original complaint is summarized again belowAccording to your complaint filed with the Revdex.com, on May 3, you returned a phone to Asurion for replacementYou were advised the same phone was not in stock and that you would receive a reimbursement of the purchase price within 7-days so that you could purchase a replacementAs of June th you still had not received the reimbursementEach time you contacted Asurion you received information that the process was held up due to a system related issue and that the reimbursement should be issued within 3-daysThe desired resolution listed in your complaint is to receive a reimbursement of the purchase price paid for your phoneOur original reply acknowledged the difficulties you had with Asurion completing your claimI stated a reimbursement was issued for an incorrect dollar amount, but that the remaining reimbursement amount would be forthcomingYour rebuttal statement is summarized belowYou rejected our response because you had not yet received the remaining balance for your reimbursementYou also added that you had another mobile device that was damaged and needed the screen repairedDue your prior claim experience with Asurion you decided you would prefer to have the device repaired on your ownYou requested a cancelation of the extended service plan for the damaged device and a refund of the purchase price paid for the service planI called and spoke with you on June 18, I advised you that a check for the remaining balance of your reimbursement was issued June 15, I also stated I would submit the request to cancel the remaining service plan and provide a refund of the purchase price you paid for the planI received a confirmation that the service plan was canceled successfullyI attempted to reach you June 26, to confirm you received both the remaining balance for the mobile device you claimed, and a reimbursement of the purchase price you paid for the extended service plan that was canceledI was unable to speak with you directly but left a voicemail request for you to call back at your convenienceIf you have received both expected payments there is no need for you to callIf you have not received those payments please contact me at the number below as soon as you are able and I will be happy to follow upWe do appreciate your business and again regret your experience with Asurion was not satisfactoryRegards, Ken PCompliance Coordinator

November 25, [redacted] Case # [redacted] On behalf of N.E.W., please accept this letter in response to your inquiry filed with the Revdex.com of Middle Tennessee, under the above referenced file numberI would like to offer my apology that your experience with N.E.Wdid not meet your expectations N.E.WCustomer Service Companies, LLC and its member companies (N.E.W.), is a third-party administrator of extended service plans, buyer protection services and product support programs that serves more top consumer electronics retailers than any other provider N.E.Woffers retailers and manufacturers innovative, customizable solutions for the delivery of customer service and support throughout the product ownership experience N.E.Wstrives to provide world class customer service Each call or letter that comes into N.E.Wregarding concerns or issues relating to our service plan(s) is thoroughly investigated Your complaint filed with the Revdex.com is summarized below [redacted] product service team failed to honor your warranty provided by AsurionThe issue has been unresolved since September 2, Asurion has not repaired or provided a refund of the purchase price paid for your product which is covered by an extended service planYou have been advised twice the reimbursement was issued, but you have yet to receive itYou believe Asurion is committed to not honoring the warranties paid for by consumers, and that our service warranties are a hoax You are annoyed that you must pay a $fee to process a complaint against Asurion with the Revdex.com The desired resolution listed in your complaint is a full reimbursement of the purchase price paid for your product and to register a complaint against Asurion A review of your service history for the replacement plan you purchased has been completedThe research revealed you contacted Asurion September 2, to submit a claim for a set of headphones that were damagedYou were provided with a prepaid shipping label so you could send the headphones to an approved service center for repairThe service center received the headphones September 17, A technician attempted to repair the headphones, but determined on October 14, they could not be repaired due to parts unavailabilityA reimbursement of the purchase price paid for the headphones was approved October 16, and invoiced the following dayThe reimbursement check was sent to the same address you provided the Revdex.com at the top of this letterOn November 10, you notified Asurion that you had not received the checkWe confirmed the check had not been cashed and issued a second check November 13, The check was sent to the same address as the first one via FedEx delivery with the tracking # [redacted] This tracking number confirms the envelope was delivered to your address Friday morning November 14, I attempted to contact you November 19, immediately upon receiving your complaintI was not able to reach you but left a voicemail message requesting a call back at your convenienceOur most recent system notes indicate the last check issued has been reconciled We at N.E.Wregret your experience was less than satisfactoryWe will address with the service center assigned to repair your headphones that it should not have taken almost a month to notify us they could not be repairedOnce we knew this we issued a reimbursement of the purchase price paidWe did not know you had not received the expected reimbursement until you notified us, as our checks can be cashed up to ninety days after being issued Regarding having to pay a $fee to submit a complaint against Asurion, we have no knowledge of such a requirement and respectfully request you share your concerns directly with the Revdex.com Your complaint has been recorded and the reimbursement issued, so we believe your desired resolution has been metI hope this response provides you with the necessary information to close out this complaint filed against N.E.WIf we can be of further assistance to you regarding this matter, please do not hesitate to contact me directly at ###-###-#### Regards, Ken P [redacted] Compliance Coordinator ***@asurion.com voice ###-###-#### fax ###-###-#### Asurion I Grassmere Park, Nashville, TN

June 11, [redacted] Case # [redacted] On behalf of N.E.W., please accept this letter in response to your inquiry filed with the Revdex.com of Metro Washington DC & Eastern Pennsylvania, under the above referenced file numberI would like to offer my apology that your experience with N.E.Wdid not meet your expectations N.E.WCustomer Service Companies, LLC and its member companies (N.E.W.), is a third-party administrator of extended service plans, buyer protection services and product support programs that serves more top consumer electronics retailers than any other provider N.E.Woffers retailers and manufacturers innovative, customizable solutions for the delivery of customer service and support throughout the product ownership experience N.E.Wstrives to provide world class customer service Each call or letter that comes into N.E.Wregarding concerns or issues relating to our service plan(s) is thoroughly investigated According to your complaint filed with the Revdex.com you state the following; You purchased a laptop docking station from [redacted] in December with a replacement protection planYou attempted to file a claim with N.E.Wfor an issue that was not covered under the original manufacturer’s warrantyN.E.Wis not allowing the claim to proceed advising you that the manufacturer needs to be contacted The desired resolution listed in your complaint is to receive a refund of the purchase price paid for the product and the replacement protection plan A review of your service history for the replacement plan you purchased has been completedThe research revealed N.E.Whas only had one interaction with you regarding a problem with the docking stationI spoke with you today Friday June 6th to discuss your concernsYou advised me that your conversations and frustration had been primarily with the [redacted] Corporation and the information they provided to you regarding your product being servicedYou also stated that you had been in contact with the manufacturer and at this time they were providing service to your product under their warranty and you were awaiting its returnAt this time no further action is required by N.E.W I provided my contact information to you and asked you to call me if the product had any issues once returned to youIf necessary we will assist with determining if any problems with the docking station are covered by the extended service planYou indicated this was acceptable to you I hope this response provides you with the necessary information to close out this complaint filed against N.E.WIf we can be of further assistance to you regarding this matter, please do not hesitate to contact me directly at [redacted] Regards, [redacted] Compliance Coordinator [redacted] voice ###-###-#### fax ###-###-#### Asurion I Grassmere Park, Nashville, TN

December 22, [redacted] Shawnee, KS [redacted] Complaint ID# [redacted] Dear [redacted] , On behalf of N.E.W., please accept this letter in response to your inquiry filed with the Revdex.com of Metro Washington DC & Eastern Pennsylvania, under the above referenced file numberI would like to offer my apology that your experience with N.E.Wdid not meet your expectations Asurion and its member company N.E.W Customer Service Companies, LLC (N.E.W.), is a third-party administrator of extended service plans, buyer protection services and product support programs that serves more top consumer electronics retailers than any other provider N.E.Woffers retailers and manufacturers innovative, customizable solutions for the delivery of customer service and support throughout the product ownership experience N.E.Wstrives to provide world class customer service Each call or letter that comes into N.E.Wregarding concerns or issues relating to our service plan(s) is thoroughly investigated According to your complaint filed with the Revdex.com you state the following: “I purchased through the vendor ***, an Asurion extended warranty for my newly purchased [redacted] ($319.00) and this product malfunctioned during the covered period of the warrantyI then filed a claim with Asurion and they were really good about getting me a shipping container to send in my malfunctioning product to themShortly after this, I was informed by Asurion that the product was un-repairable and that the cost of the item would be refunded to me for this amount in the form of a check that would be mailed to my home in 10-business daysThis check never arrivedI called the company and they verified that my address was incorrect, as I had recently moved and they assured me that they would mail out a check in the amount of $and that I should receive this in 10-business daysThis check never arrivedI called the company again and they apologized for this delay and informed me that I should receive the check in 10-business daysThis check never arrivedToday I called the company ( [redacted] ) and informed them that I did not receive this promised check, to which the customer service agent apologized and told me that I should receive my check in 10-business days This is unacceptable! Why is this company allowed to operate without any recompense for simply not adhering to the agreement that we entered into with good faith? I cannot in good conscience recommend this company to anybody, as they apparently do not know what it means to hold up to their end of the agreement of warranty...although they apparently know how to take your money for their empty promises.” The desired resolution listed in your complaint is to receive reimbursement for your product as soon as possible A review of your service history for the service plan you purchased has been completedThe research revealed your check being sent to you overnight on December 9th under [redacted] tracking [redacted] I called the contact number listed in your complaint on December 9th and 12th and left a voice mail with this informationI also ask for you to call me with any additional concerns or unanswered questions As of the date of this letter I have not heard from youI hope this response provides you with the necessary information to close out this complaint filed against N.E.WIf we can be of further assistance to you regarding this matter, please do not hesitate to contact me directly at ###-###-#### Regards, Cynthia R [redacted] Sr Compliance Coordinator | [redacted] P ###-###-#### | F ###-###-#### | www.asurion.com

Don't bother getting the care plan at Wal-Mart they will not give you it !!!!! I give this company an F because when you by a product and a replacement warranty is offered I expect to get the same product back for the replacement but instead they offer you a cheep peace of junk this is not how to keep customers happy!!! What I bought was a tablet and they are light weight

June 25, [redacted] Case # [redacted] On behalf of N.E.W., please accept this letter in response to your inquiry filed with the Revdex.com of Metro Washington DC & Eastern Pennsylvania, under the above referenced file numberI would like to offer my apology that your experience with N.E.Wdid not meet your expectations N.E.WCustomer Service Companies, LLC and its member companies (N.E.W.), is a third-party administrator of extended service plans, buyer protection services and product support programs that serves more top consumer electronics retailers than any other provider N.E.Woffers retailers and manufacturers innovative, customizable solutions for the delivery of customer service and support throughout the product ownership experience N.E.Wstrives to provide world class customer service Each call or letter that comes into N.E.Wregarding concerns or issues relating to our service plan(s) is thoroughly investigated Your statement of the problem filed with the Revdex.com is copied below I purchased a product protection plan for a cell phone and the phone charging port brokeI received a ups label and shipped the phone back on 6/5/It is now 6/17/and every time I call they tell me it will be another 3-business days for me to receive a gift card to replace the itemOn there flyer it says New Offers a day service guarantee for products $or Higher No hassleThis has been nothing but HassleWe all know how are phones are attached to us and we use them for everything imagine not having your phone for one monthThe whole reason I purchased the protection plan was so this wouldn’t happeni don’t understand why it takes this long for the issue to be resolvedI called up today 6/17/and they told me my phone still wasn’t inspected and that they had to log a Query ticket to find where it isand this could take 3-business days to resolvethen after it is resolved another 24-hours for them to send a re-reimbursementI don’t even know how they can legally do this to someoneI have the tracking information they received my phone on 6/12/@ 9;am Overall this is a good program and I’m glad they offer it for product replacementBut I feel like no one cares about the customer and getting the issue resolved!!! Your statement of the Desired Outcome/Settlement is as follows; I would like them to contact me so I can find out what is going on! I want what I paid for either a refund so I can buy another phone! My phone fixed or an adequate replacement and I don’t want hassleThat is what they advertise.!!! A review of your service history for the replacement plan you purchased has been completedThe research revealed you contacted N.E.Wregarding the replacement of your cellular phone on June 2, The customer service representative you spoke with advised that if the same make and model of your cellular phone was unavailable you would receive a gift card via e-mail for the purchase price including sales tax which you could use to purchase a new cellular phoneThe notes also indicate the reimbursement would be processed within 24-hours once the cellular phone had been received and inspected The tracking number for the return envelope provided to you indicates the cellular phone was received on June 12, however the reimbursement was not issued until June 18, N.E.Wfailed to issue the reimbursement in the expected time frame and we regret the frustration this caused you I spoke with you today and you confirmed that the reimbursement had been receivedI apologized for a less than satisfactory experienceWe spoke at some length regarding expectations you had for fulfillment based on the information you received via the initial customer service representative and the pamphlet you hadYou also mentioned that you would have appreciated the opportunity to upgrade to overnight the return shipping of your cellular phone to N.E.Winstead of ground Those are valid concerns and will be raised in an effort to improve our overall customer experience I hope this response provides you with the necessary information to close out this complaint filed against N.E.W If we can be of further assistance to you regarding this matter, please do not hesitate to contact me directly at ###-###-#### Regards, [redacted] Compliance Coordinator [redacted] voice ###-###-#### fax ###-###-#### Asurion I Grassmere Park, Nashville, TN

June 2, [redacted] ** [redacted] Case # [redacted] Dear ***, On behalf of N.E.W., please accept this letter in response to your inquiry filed with the Revdex.com of Metro Washington DC & Eastern Pennsylvania, under the above referenced file numberI would like to offer my apology that your experience with N.E.Wdid not meet your expectations N.E.WCustomer Service Companies, LLC and its member companies (N.E.W.), is a third-party administrator of extended service plans, buyer protection services and product support programs that serves more top consumer electronics retailers than any other provider N.E.Woffers retailers and manufacturers innovative, customizable solutions for the delivery of customer service and support throughout the product ownership experience N.E.Wstrives to provide world class customer service Each call or letter that comes into N.E.Wregarding concerns or issues relating to our service plan(s) is thoroughly investigated According to your complaint filed with the Revdex.com you state the following; You purchased a two year replacement guarantee for $for a wireless phoneN.E.Wrefused to honor the replacement and wanted to refund you the sale amount, not the full product purchase price The desired resolution listed in your complaint is to have your phone replaced with the same make and model A review of your service history for the replacement plan you purchased has been completedThe research revealed you contacted N.E.WMay 16, to submit a request for replacement of your wireless phone purchased at [redacted] You were advised the same make and model of your wireless phone was unavailable and that you would receive a reimbursement of the purchase price in addition to the sales tax that you paidYou stated you did not want a reimbursement but rather you desired an actual replacement of the wireless phoneYou specifically mentioned that the color of the wireless phone did not matter if that would help expedite the claimWhen you were advised there were no replacements of the same make and model regardless of color you requested to speak with a supervisor A representative from our corporate office contacted you, addressed your concerns regarding the claim process and provided you with her direct phone numberShe also advised that she would submit a reimbursement of the service fee as a goodwill gesture for customer satisfaction that you should receive in 3-days The corporate representative has added notes that confirm the wireless phone is in route to N.E.W Once the wireless phone has been received and inspected she stated she would assist you and oversee the claim until completionThe representative informed me of your discussion and that you were satisfied with the resolution I hope this response provides you with the necessary information to close out this complaint filed against N.E.WIf we can be of further assistance to you regarding this matter, please do not hesitate to contact me directly at ###-###-#### Regards, [redacted] ***, Compliance Coordinator [redacted] voice ###-###-#### fax ###-###-####

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:I was specifically told by your company that it cost to much to repair my tabletI want to see a copy of this breakdown as to how you have decided that it cost to much to repair something that you have REFUSED to look atI have a right to have your 'estimate' on repair cost Giving people the run around and avoiding what has been asked multiple times--and not just here is unacceptableI am sorry that your company would rather take the easy way out rather actually do what they have promisedYou and your company have made ZERO effort to look at the tablet--hmmm, sorry that you don't want to spare the 5-to look at it as you feel it is a waste of timeI should be informed as to why you say it would cost too much to repair my tablet, when you have no idea as I am not qualified to diagnosis it yet, again you and your company REFUSE to give a breakdown as to how you came up with this costGiving a consumer a reason as to saying will cost more to repair a tablet than what it cost to buy it and not backing it up with numbers is a disgrace and personally it looks like you are trying to hide something or don't want to admit that this is not the truthWho knows I still am wanting a copy of the breakdown as to being told that it will cost too much to repairIf you are refusing to do thisTo date I still have nothing showing this estimate of cost Regards, [redacted] ***

February 26, 11pt;"> [redacted] & [redacted] Case # [redacted] On behalf of N.E.W., please accept this letter in response to your inquiry filed with the Revdex.com of Metro Washington DC & Eastern Pennsylvania, under the above referenced file numberI would like to offer my apology that your experience with N.E.Wdid not meet your expectations N.E.WCustomer Service Companies, LLC and its member companies (N.E.W.), is a third-party administrator of extended service plans, buyer protection services and product support programs that serves more top consumer electronics retailers than any other provider N.E.Woffers retailers and manufacturers innovative, customizable solutions for the delivery of customer service and support throughout the product ownership experience N.E.Wstrives to provide world class customer service Each call or letter that comes into N.E.Wregarding concerns or issues relating to our service plan(s) is thoroughly investigated ? According to your complaint filed with the Revdex.com, you purchased a microwave oven April 16, with an extended warrantyYou submitted a claim for the microwave with N.E.Wdue to the beeper associated with the timer not working properlyOn January 27, a repair technician inspected the microwaveHe advised you because the microwave worked, the repair to the beeper would probably not be covered, and that you would be notified of a decisionOn January 30, you contacted N.E.Wto check on the repair statusYou were advised the repair would not be coveredYou then spoke with a supervisor who resubmitted the repair requestThe following day you received a phone call from N.E.Wadvising again the repair would not be covered with an explanation that the repair technician noted the beeper was workingYou requested to speak with the same supervisor you had previously talked to but were advised the service request was denied because the problem was considered an annoyance ? The desired resolution listed in your complaint is for N.E.Wto honor the warranty A review of your service history for the replacement plan you purchased has been completedThe research revealed that the service technician who examined your microwave on January 27, noted that it worked properly however you had concerns about the amplitude or volume of the beeper associated with the timerOn January a new service ticket was authorized N.E.Wdispatched a different service provider to your home on February 6, The technician who performed the service noted the beeper was working erraticallyHe contacted the authorization department who advised him the problem was an annoyance and not covered The decision has been made that the problems associated with the beeper should have been covered and repairedI spoke with *** [redacted] and apologized that the experience with N.E.Wwas less than satisfactoryI advised N.E.Wis currently locating another service provider in your areaAs soon as I have contact information for the service provider I will speak with you again to arrange an appointment I hope this response provides you with the necessary information to close out this complaint filed against N.E.WIf we can be of further assistance to you regarding this matter, please do not hesitate to contact me directly at ###-###-#### Regards, [redacted] Compliance Coordinator [redacted] voice ###-###-#### fax ###-###-####

September 9, [redacted] , MI [redacted] Case # [redacted] On behalf of N.E.W., please accept this letter in response to your inquiry filed with the Revdex.com of Metro Washington DC & Eastern Pennsylvania, under the above referenced file numberI would like to offer my apology that your experience with N.E.Wdid not meet your expectations N.E.WCustomer Service Companies, LLC and its member companies (N.E.W.), is a third-party administrator of extended service plans, buyer protection services and product support programs that serves more top consumer electronics retailers than any other provider N.E.Woffers retailers and manufacturers innovative, customizable solutions for the delivery of customer service and support throughout the product ownership experience N.E.Wstrives to provide world class customer service Each call or letter that comes into N.E.Wregarding concerns or issues relating to our service plan(s) is thoroughly investigated Your complaint filed with the Revdex.com is copied below I sent my 1/year old [redacted] computer July 18, to be fixed under their service warranty programASURION returned it to me having the exact and same problems they were to fixI sent it out AGAIN, second day delivery, for Aug 9thToday Aug 18th I am told "the service department requested parts on Aug14th"I called an operators' advise me they "send e-mails" to the service department and will "get back to me"This company services ***' [redacted] product purchasesI will never buy anything with Asurion Warranty Coverage againSomeone out there can get their business away from them by starting a new companyHORRIBLE SERVICE NO REPAIRS WASTE 0F TIME & MONEYProduct_Or_Service: [redacted] April Order_Number: ***'s yr & Plus ad Account_Number: SR [redacted] The desired resolution listed in your complaint is to receive a replacement computer A review of your service history for the replacement plan you purchased has been completedThe research revealed that your computer has been sent to and repaired by an N.E.Wservice center on two occasionsThe first repair, completed July 23, was for a wireless keyboard and mouse that did not work properlySoftware drivers were reinstalled and you received the repaired computer from the service center July 29, The ***e day you contacted N.E.Wto report there were still issues with the mouse not working correctlyYou also reported the screen size was unable to be decreasedThe following day July 30, a rework request for another service repair was submittedA second return shipping box and label were delivered to you July 31, You mention in your complaint that you sent your computer for delivery to N.E.Won August 9, 2014, which was a Saturday, however per the [redacted] website; it was not received at the service center until Monday August 11th A service technician was assigned to your repair on August 13, There are no service history notes to indicate why the repair was not assigned a technician immediately upon arrivalOn August 14th the technician determined the [redacted] combo drive needed to be replaced and the parts needed to complete the repair were orderedThe parts arrived three business days later August 19, The repair was completed the following day August 20, and the computer was delivered to you August 22, We at N.E.Wvalue you as a customer and regret that your experience has been less than satisfactoryPlease keep in mind that [redacted] only delivers to N.E.Wservice centers Monday through Friday and that repairs are not performed on weekends The time it took the service center to complete your repair after receiving it was seven business days, which is longer than we would like a customer to wait, however three of those seven days were required for parts to arrive which added to the delay I hope this response provides you with the necessary information to close out this complaint filed against N.E.WIf we can be of further assistance to you regarding this matter, please do not hesitate to contact me directly at ###-###-#### Regards, Ken P [redacted] Compliance Coordinator [redacted] voice ###-###-#### fax ###-###-#### Asurion I Grassmere Park, Nashville, TN

Check fields!

Write a review of Johnstone Supply

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Johnstone Supply Rating

Overall satisfaction rating

Description: GENERAL MERCHANDISE-RETAIL

Address: 3301 Orange Grove Ave., North Highlands, California, United States, 95660-5807

Phone:

Show more...

Web:

This website was reported to be associated with Johnstone Supply.



Add contact information for Johnstone Supply

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated