Vivial is billing me for payment of a contract that is erroneous [redacted] was not agreed to by my company I have previously contracted with Vivial as a Centurylink advrep for the yellow pages in the phone book for month periodsThe last contract agreement began service effective May 10, On April 25, I was sent an email regarding a confirmation of new service from Vivian repAdam [redacted] The email was addressed to a " [redacted] ", [redacted] ; I know of no one by this name, [redacted] that person does not [redacted] has never represented [redacted] On April 30, I replied to Mr [redacted] email, inquiring about the attached contract with the question "What is this?"I never received a response from Mr [redacted] or any Vivial representativeOn May 30th I sent the final payment of $that fulfilled the contractI received further billing for thereafter, [redacted] contacted Vivial by phone asking for a clarification of the services; the only thin
I am receiving bills for advertising in the Berry pages that I did not consent to I began receiving bills from the Berry company for advertising that I did not requestI did not set up the account that I am being billed onAttempts to contact customer service to clear up the situation were not responded to until days later, and then only with a generic form letter that said our services began with ACS and were automatically transferred to the Berry Company with the line that you must contact the Berry company within a very short amount of time, if you wish to not advertise with themI do not remember receiving such a notification in the pastRegardless, this type of charge should not be billed on such fraudulent terms
The sales man said my first campaign month will be $for 25,impressions for my ministry event and after for the next month and the remaining of the year I would switch to my online business at $per month for 10,impressionsHe told me this is not how they normally do business but he can do it for meI told him that I cannot afford $a month for the whole year and I was not going to sign upI only signed up because he said I would only pay $for first monthThe sales man no longer works for the berry company and the current sales person who took his place is insisting I pay the $per monthIt seems the previous sales man tricked me and now I am lock in with a $cancelation feeThe previous sales man told me if I decide to cancel the fee would be x $Which shows that it was clear he had planned to switch me over the next month to the $planNo integrity! Account_Number: ACCT-XXXXXXXX
Our company purchased 8/ We received Vivial bills and wrote indicating cancel and didn't contract service Relentless collections have ensued Our LLC purchased an existing business in August ' Our purchase agreement did not include notations of any existing obligations or contracts We retain the same physical address and PO Box as the previous owners had We received bills from Vivial and as the business operations manager, I provided written notice to cancel the "service", that we did not sign agreement and should not continue to receive billingThe LLC we purchase business from owned the company for only months - we understand that the "owners ago" were evidently who had contracted for this service We started to receive collection calls in October Each conversation explained the above information I requested their 1st agent to send me a copy of any service contract which would indicate OUR liability or agreement with Vivial I was sent a document for me to
I entered into a contract with Vivial at the end of SeptemberThey were to create a landing page on the internet for advertisingI was to approve the advertising, before it was to be put on internetThey did not allow me to view it at allThey put a terrible website out with there phone number on it.I wrote a letter on 10/19/canceling the contract and talked to my representativeThey will not respondThis is just a scam on small businessesThis bogus website ins now costing All-Dry of Ohio $10,to $25,weeklyIf suite needs to be filed to stop this companyThat will be my next move
Stay away from this company There are many great companies in this region that are impeccable business consultants I cannot say Vivial is in that category Unprofessional, dishonest , and lack of expertise from almost every part of their staff I encountered Tyler b [redacted] was unprofessional and what I consider " very green " His approach seemed to be just winging it then getting highly offended when his cavemen methods were questioned It's Shady dealings from companies are long gone if you want to sustain a reputable profitable company He has yet to learn this basic concept Stay very far away from this company if you want yours to prosper Trust me
Hired Vivial in Sept for SEOmonths later I cancelled via email due to non-performance and poor guidanceRequested refundBilling continued We have been doing business with Vivial (Berry Co)since September we added SEO to the list of services provided by VivialIt was expressed by both parties that Google ranking for search term "Rochester Electrician" was priority, as we were not ranking anywhere near the first pageVivial requested access to our website, and it was provided, so they could make changesIt was never conveyed what changes needed to be made to our website or the urgency involved There were email exchanges, about once/month, regarding their difficulty in accessing our websiteReasons given were "login credentials didn't work" to "can't reach your website developer" Meanwhile, several months passed and we continued to pay $418/month After seeing no improvement by March 2018, I contacted another SEO companyThey reviewed our site and
We have been receiving invoices for months from The Berry Company, for services that we did not contract for The services that we did last contract for, we prepaid Product_Or_Service: advertising (not purchased) Order_Number: none Account_Number: no contract for serv
OUR AD HAS BEEN WRONG 3YRS RUNNING.I TRIED TO RESOLVE THE ISSUE, THEY WANT NO PART IN THATTHEY JUST WANT MONEY I HAVE MUCH CORRESPONDENCE BETWEEN MYSELF AND OUR REP PROVING THAT THEIR BUSINESS PRACTICE IS SHADYTHE REP ASKED ME TO SIGN PAPERS AUTHORIZING CHANGES TO OUR AD, AND THAT THEN HE WOULD SEND ME PROOFS FOR REVIEW AND A NEW CONTRACT TO SIGNHE NEVER SENT ANY OF THAT, RAN THE AD INCORRECTLY FOR THE 3RD YR, AND NOW SAYS THOSE PAPERS WERE A CONTRACTI ACTUALLY HAVE HIM ADMITTING ALL OF THIS IN EMAILSHOWEVER, MANAGEMENT DOESNT CARE, THEY SIMPLY SAY "YOU SIGNED, YOU OWE"
Contacted this company to get the pay off of my balance and that I was canceling my service(yellow page ad)Sarah gave me a total of $which I paid in full by check, the check was cashedDuring this same conversation I told her that I was no longer in business is why I no longer needed their servicesI again told her to make sure that all services were canceled and she told they were Now Vivial is trying to bill me for $that they claim is for Digital serviceI contacted customer service on the phone and explained that all my services were canceled at payoffI was told I still had to pay this amount, I reassured her that I was not going to pay and that I was told by [redacted] that my account was paid in fullShe again insisted that I would have to pay, again I told her they could continue to send invoices but that I would payI also explained that they had also put the wrong name on the invoice [redacted] has never been employed by my companyI don't even know who **
Service not provided as promised On November 29th, I received a cold call from a Vivial employee by the name of [redacted] He was promoting Vivial services to attract more traffic to my business websiteAt a scheduled webminar Josh explained how his team can help increase traffic to my site by using Search Engine Optimization (SEO)I explained what my needs were and agreed to try the service for a month periodAfter the two months I noticed that the service that they were providing was designed for local business that were aiming at attracting physical traffic to their storesThis was not at all the service that I had agreed tooI was expecting to customers from target markets to visit my website not local walk insI tried to address the issue with [redacted] (Implementation Manager) and his managerAfter speaking to his manager I was informed that I was provided a different service than SEO and in order to get the SEO service I would need to start a new month contrac
non-disclosure verbally of the intent for advertising to continue until you cancel account number XXXXXXXX amount $ Vivial failed to disclose that the commitment you make initially for advertising will continue until you cancel When selling the advertising they discuss one specific book / date and no contract details are disclosed They record you saying yes to the book item you commited to but then at the end state you are responsible for searching out their contract...no disclosure prior to recording I specifically indicated to the sales rep that I only wanted that one book for one year - they did not note it or record it I have not been contacted since until I received a billing notice for this year I called and told them I never approved anything and I did not have a contract They told me per their contract which was never disclosed verbally or even a paper copy sent I was bound until I cancelled
I contacted Vivial in November to learn about our services and what we were getting for our charges After numerous efforts and several actual telephone calls I notified Vivial in January of our cancellation of the electronic portion of the contract At the end of February I received an invoice for the time frame cancelled In communication with [redacted] he stated that he left the contract in place in hopes I would re-consider when I learned of the value of the program However, he never attempted to contact me and show me the 'error of my ways' and it really doesn't matter The contract portion was cancelled Since then I have received e-mail and telephone demands for payment Each time I have responded that the charge is in error and will not be paid During telephone conversations the individuals indicate that they "may" know of the earlier communications but all they are concerned with is collecting the "debt." I do have a collection of e-mails and the most r
My husband, ***, originally had a contract with The Berry CompanyHe died in I was doing my best to run the company [redacted] from The Berry Company came by to to renew the contractI told them no because I didn't have the money for it and we were trying to downsizeHe said that I do need to resign what my husband signed because the contract would go to me until the end of because of his passingI have been getting a bunch of bills now saying I renewed the contractI would call and ask for ***, but he had been conveniently firedI told them I never wanted to renew the contract and that [redacted] told me I was signing to put the end of the old contract in my nameThey would keep calling me and I would complain and explain my situationAll they would say is they would talk to their supervisor and get back to meThat never happenedNo one ever helped me about the situationThey would never accept what I said no matter how many times I said itThey just kept on cha
Was sold a marketing program form my company that delivered not one true lead for $There salesman sold me the wrong program they claim Back in January of this year I decided to use Vivial to help get more business for my Commercial Mortgage CompanyThey charged me $to build a business page that they claimed would generate traffic and calls to my companyI was told someone would be contacting me at least once a week to fine tune and tweak the system to get optimum performance to obtain traffic But none of that ever happenedIn March I requested to be sent to another account rep that had better experience in my fieldThat she ( [redacted] ***) knew more more about my industry and that she would be able to get the results I was paying forMrs [redacted] contacting me times from March until AugI never had the site perform to any level of satisfactionThey were supposed to generate phone calls from people in need of my services and not a one came throughThey were th
The Berry Company signed us up for a month contract without our verbal approval They are charging us for services that we don't want The Berry Company contacted us to sell us advertising servicesAt the time, I was new to this organization and they pretended that we had an account with them already and that this was a routine thingThey recorded their call and we have a copy of the recording In it, the sales lady never makes mention of a month contract period She asks if I agree to the terms I never said yes, but she signed us up anyways Now the Berry Company is charging us monthly for services that we don't want and they refuse to stop charging us even though we have notified them in writing
High pressure sales and a product that no way meets industrial standards We are a Local Car dealer in Tacoma, Wa We were visited by [redacted] representing VivialHe is a very pushy cocky timeshare type salesman who spent more time talking about how great he was than the product he was selling He showed us a few flashy things like our business directory had a bunch of errors and how that was effecting our google ratingThis was true but a $service to be fixed onlineWhat Vivial sells is smokeAfter they fix your directory they write one article a month for you using only one key word and then boost that on Facebook which they never did, at a cost of $a month Please Please Please don't be their next victimThey have 75+ complaints on the Revdex.com and only one positive review and their product is for car dealerships, that's a lot of complaints for a small niche companyDo your researchThere are companies that actual offer a serviceDon't believe the timeshare lies of
they tell us they are closing our account, per our request, if we make this last paymentEvery month, same run around We called them in July to cancel our account with themThey said if we make this payment, our account will be done and cancelledWe received another bill from them in AugustWe called them and they said only one part of the account was cancelledWe need to make this one more payment and the entire account will be closed We made the payment againWe just received another bill from themI called them today and was again told they cancelled one part of our advertising, and we need to make just this one last payment to pay it all off and our account would be closed We've made last payments and paid off the account every time since July, but they keep saying the last person did not cancel the entire account and if we pay it off this time they will cancel itThey say a manager will call back and they never doThey cannot mail out a hard copy of all of our
We cancelled because Vivial did not provide the services they claimed they wouldThey charged a cancelation fee that we don't think we should pay A Vivial representative, [redacted] , entered the [redacted] office in February of with a proposition for generating leads tailored to the services that [redacted] providesHe stated that Vivial would provide [redacted] ***, five to six Bathroom Remodel leads per week for $a month He returned to our office a few times, each time reiterating the same claim [redacted] ***, [redacted] executed a contract with Vivial believing that if Vivial even produced half the number of leads that it claimed it would, that the amount of $was acceptable (as long as the leads were with homeowners who had an earnest desire for a Bathroom Remodel and means to pay for such a service)Furthermore, if no leads were produced and given to [redacted] ***, that there would be no charge(By the way no reason to doubt the no leads/no charge statement by salesma
Vivial is billing me for payment of a contract that is erroneous [redacted] was not agreed to by my company I have previously contracted with Vivial as a Centurylink advrep for the yellow pages in the phone book for month periodsThe last contract agreement began service effective May 10, On April 25, I was sent an email regarding a confirmation of new service from Vivian repAdam [redacted] The email was addressed to a " [redacted] ", [redacted] ; I know of no one by this name, [redacted] that person does not [redacted] has never represented [redacted] On April 30, I replied to Mr [redacted] email, inquiring about the attached contract with the question "What is this?"I never received a response from Mr [redacted] or any Vivial representativeOn May 30th I sent the final payment of $that fulfilled the contractI received further billing for thereafter, [redacted] contacted Vivial by phone asking for a clarification of the services; the only thin
I am receiving bills for advertising in the Berry pages that I did not consent to I began receiving bills from the Berry company for advertising that I did not requestI did not set up the account that I am being billed onAttempts to contact customer service to clear up the situation were not responded to until days later, and then only with a generic form letter that said our services began with ACS and were automatically transferred to the Berry Company with the line that you must contact the Berry company within a very short amount of time, if you wish to not advertise with themI do not remember receiving such a notification in the pastRegardless, this type of charge should not be billed on such fraudulent terms
The sales man said my first campaign month will be $for 25,impressions for my ministry event and after for the next month and the remaining of the year I would switch to my online business at $per month for 10,impressionsHe told me this is not how they normally do business but he can do it for meI told him that I cannot afford $a month for the whole year and I was not going to sign upI only signed up because he said I would only pay $for first monthThe sales man no longer works for the berry company and the current sales person who took his place is insisting I pay the $per monthIt seems the previous sales man tricked me and now I am lock in with a $cancelation feeThe previous sales man told me if I decide to cancel the fee would be x $Which shows that it was clear he had planned to switch me over the next month to the $planNo integrity! Account_Number: ACCT-XXXXXXXX
Our company purchased 8/ We received Vivial bills and wrote indicating cancel and didn't contract service Relentless collections have ensued Our LLC purchased an existing business in August ' Our purchase agreement did not include notations of any existing obligations or contracts We retain the same physical address and PO Box as the previous owners had We received bills from Vivial and as the business operations manager, I provided written notice to cancel the "service", that we did not sign agreement and should not continue to receive billingThe LLC we purchase business from owned the company for only months - we understand that the "owners ago" were evidently who had contracted for this service We started to receive collection calls in October Each conversation explained the above information I requested their 1st agent to send me a copy of any service contract which would indicate OUR liability or agreement with Vivial I was sent a document for me to
I entered into a contract with Vivial at the end of SeptemberThey were to create a landing page on the internet for advertisingI was to approve the advertising, before it was to be put on internetThey did not allow me to view it at allThey put a terrible website out with there phone number on it.I wrote a letter on 10/19/canceling the contract and talked to my representativeThey will not respondThis is just a scam on small businessesThis bogus website ins now costing All-Dry of Ohio $10,to $25,weeklyIf suite needs to be filed to stop this companyThat will be my next move
Stay away from this company There are many great companies in this region that are impeccable business consultants I cannot say Vivial is in that category Unprofessional, dishonest , and lack of expertise from almost every part of their staff I encountered Tyler b [redacted] was unprofessional and what I consider " very green " His approach seemed to be just winging it then getting highly offended when his cavemen methods were questioned It's Shady dealings from companies are long gone if you want to sustain a reputable profitable company He has yet to learn this basic concept Stay very far away from this company if you want yours to prosper Trust me
Hired Vivial in Sept for SEOmonths later I cancelled via email due to non-performance and poor guidanceRequested refundBilling continued We have been doing business with Vivial (Berry Co)since September we added SEO to the list of services provided by VivialIt was expressed by both parties that Google ranking for search term "Rochester Electrician" was priority, as we were not ranking anywhere near the first pageVivial requested access to our website, and it was provided, so they could make changesIt was never conveyed what changes needed to be made to our website or the urgency involved There were email exchanges, about once/month, regarding their difficulty in accessing our websiteReasons given were "login credentials didn't work" to "can't reach your website developer" Meanwhile, several months passed and we continued to pay $418/month After seeing no improvement by March 2018, I contacted another SEO companyThey reviewed our site and
We have been receiving invoices for months from The Berry Company, for services that we did not contract for The services that we did last contract for, we prepaid Product_Or_Service: advertising (not purchased) Order_Number: none Account_Number: no contract for serv
OUR AD HAS BEEN WRONG 3YRS RUNNING.I TRIED TO RESOLVE THE ISSUE, THEY WANT NO PART IN THATTHEY JUST WANT MONEY I HAVE MUCH CORRESPONDENCE BETWEEN MYSELF AND OUR REP PROVING THAT THEIR BUSINESS PRACTICE IS SHADYTHE REP ASKED ME TO SIGN PAPERS AUTHORIZING CHANGES TO OUR AD, AND THAT THEN HE WOULD SEND ME PROOFS FOR REVIEW AND A NEW CONTRACT TO SIGNHE NEVER SENT ANY OF THAT, RAN THE AD INCORRECTLY FOR THE 3RD YR, AND NOW SAYS THOSE PAPERS WERE A CONTRACTI ACTUALLY HAVE HIM ADMITTING ALL OF THIS IN EMAILSHOWEVER, MANAGEMENT DOESNT CARE, THEY SIMPLY SAY "YOU SIGNED, YOU OWE"
Contacted this company to get the pay off of my balance and that I was canceling my service(yellow page ad)Sarah gave me a total of $which I paid in full by check, the check was cashedDuring this same conversation I told her that I was no longer in business is why I no longer needed their servicesI again told her to make sure that all services were canceled and she told they were Now Vivial is trying to bill me for $that they claim is for Digital serviceI contacted customer service on the phone and explained that all my services were canceled at payoffI was told I still had to pay this amount, I reassured her that I was not going to pay and that I was told by [redacted] that my account was paid in fullShe again insisted that I would have to pay, again I told her they could continue to send invoices but that I would payI also explained that they had also put the wrong name on the invoice [redacted] has never been employed by my companyI don't even know who **
Service not provided as promised On November 29th, I received a cold call from a Vivial employee by the name of [redacted] He was promoting Vivial services to attract more traffic to my business websiteAt a scheduled webminar Josh explained how his team can help increase traffic to my site by using Search Engine Optimization (SEO)I explained what my needs were and agreed to try the service for a month periodAfter the two months I noticed that the service that they were providing was designed for local business that were aiming at attracting physical traffic to their storesThis was not at all the service that I had agreed tooI was expecting to customers from target markets to visit my website not local walk insI tried to address the issue with [redacted] (Implementation Manager) and his managerAfter speaking to his manager I was informed that I was provided a different service than SEO and in order to get the SEO service I would need to start a new month contrac
non-disclosure verbally of the intent for advertising to continue until you cancel account number XXXXXXXX amount $ Vivial failed to disclose that the commitment you make initially for advertising will continue until you cancel When selling the advertising they discuss one specific book / date and no contract details are disclosed They record you saying yes to the book item you commited to but then at the end state you are responsible for searching out their contract...no disclosure prior to recording I specifically indicated to the sales rep that I only wanted that one book for one year - they did not note it or record it I have not been contacted since until I received a billing notice for this year I called and told them I never approved anything and I did not have a contract They told me per their contract which was never disclosed verbally or even a paper copy sent I was bound until I cancelled
I contacted Vivial in November to learn about our services and what we were getting for our charges After numerous efforts and several actual telephone calls I notified Vivial in January of our cancellation of the electronic portion of the contract At the end of February I received an invoice for the time frame cancelled In communication with [redacted] he stated that he left the contract in place in hopes I would re-consider when I learned of the value of the program However, he never attempted to contact me and show me the 'error of my ways' and it really doesn't matter The contract portion was cancelled Since then I have received e-mail and telephone demands for payment Each time I have responded that the charge is in error and will not be paid During telephone conversations the individuals indicate that they "may" know of the earlier communications but all they are concerned with is collecting the "debt." I do have a collection of e-mails and the most r
My husband, ***, originally had a contract with The Berry CompanyHe died in I was doing my best to run the company [redacted] from The Berry Company came by to to renew the contractI told them no because I didn't have the money for it and we were trying to downsizeHe said that I do need to resign what my husband signed because the contract would go to me until the end of because of his passingI have been getting a bunch of bills now saying I renewed the contractI would call and ask for ***, but he had been conveniently firedI told them I never wanted to renew the contract and that [redacted] told me I was signing to put the end of the old contract in my nameThey would keep calling me and I would complain and explain my situationAll they would say is they would talk to their supervisor and get back to meThat never happenedNo one ever helped me about the situationThey would never accept what I said no matter how many times I said itThey just kept on cha
They are billing me for a website that I did not own I hired Vivial to do my website
Was sold a marketing program form my company that delivered not one true lead for $There salesman sold me the wrong program they claim Back in January of this year I decided to use Vivial to help get more business for my Commercial Mortgage CompanyThey charged me $to build a business page that they claimed would generate traffic and calls to my companyI was told someone would be contacting me at least once a week to fine tune and tweak the system to get optimum performance to obtain traffic But none of that ever happenedIn March I requested to be sent to another account rep that had better experience in my fieldThat she ( [redacted] ***) knew more more about my industry and that she would be able to get the results I was paying forMrs [redacted] contacting me times from March until AugI never had the site perform to any level of satisfactionThey were supposed to generate phone calls from people in need of my services and not a one came throughThey were th
The Berry Company signed us up for a month contract without our verbal approval They are charging us for services that we don't want The Berry Company contacted us to sell us advertising servicesAt the time, I was new to this organization and they pretended that we had an account with them already and that this was a routine thingThey recorded their call and we have a copy of the recording In it, the sales lady never makes mention of a month contract period She asks if I agree to the terms I never said yes, but she signed us up anyways Now the Berry Company is charging us monthly for services that we don't want and they refuse to stop charging us even though we have notified them in writing
High pressure sales and a product that no way meets industrial standards We are a Local Car dealer in Tacoma, Wa We were visited by [redacted] representing VivialHe is a very pushy cocky timeshare type salesman who spent more time talking about how great he was than the product he was selling He showed us a few flashy things like our business directory had a bunch of errors and how that was effecting our google ratingThis was true but a $service to be fixed onlineWhat Vivial sells is smokeAfter they fix your directory they write one article a month for you using only one key word and then boost that on Facebook which they never did, at a cost of $a month Please Please Please don't be their next victimThey have 75+ complaints on the Revdex.com and only one positive review and their product is for car dealerships, that's a lot of complaints for a small niche companyDo your researchThere are companies that actual offer a serviceDon't believe the timeshare lies of
they tell us they are closing our account, per our request, if we make this last paymentEvery month, same run around We called them in July to cancel our account with themThey said if we make this payment, our account will be done and cancelledWe received another bill from them in AugustWe called them and they said only one part of the account was cancelledWe need to make this one more payment and the entire account will be closed We made the payment againWe just received another bill from themI called them today and was again told they cancelled one part of our advertising, and we need to make just this one last payment to pay it all off and our account would be closed We've made last payments and paid off the account every time since July, but they keep saying the last person did not cancel the entire account and if we pay it off this time they will cancel itThey say a manager will call back and they never doThey cannot mail out a hard copy of all of our
We cancelled because Vivial did not provide the services they claimed they wouldThey charged a cancelation fee that we don't think we should pay A Vivial representative, [redacted] , entered the [redacted] office in February of with a proposition for generating leads tailored to the services that [redacted] providesHe stated that Vivial would provide [redacted] ***, five to six Bathroom Remodel leads per week for $a month He returned to our office a few times, each time reiterating the same claim [redacted] ***, [redacted] executed a contract with Vivial believing that if Vivial even produced half the number of leads that it claimed it would, that the amount of $was acceptable (as long as the leads were with homeowners who had an earnest desire for a Bathroom Remodel and means to pay for such a service)Furthermore, if no leads were produced and given to [redacted] ***, that there would be no charge(By the way no reason to doubt the no leads/no charge statement by salesma