The Berry Company is distributing Yellow Pages directories to customers who opted out of delivery Although I have registered with the National Yellow Pages Consumer Choice and Opt-Out Site (https://www.yellowpagesoptout.com/), The Berry Company continues to distribute The Cincinnati Bell Directory Yellow Pages to my address
The Berry Company is frauduantly charging me for a service I don't want They contacted me about a year ago to advertise with themAt the time I spoke with the gentleman, he gave me the price of the service and I told him I would have to talk to my wife about it and call me the next day for the answerHe insisted we take care of all the details cause he knew she would say "yes"He informed me that it was a recorded line but he didn't say it would only record what he wantedWhen he called the next day, I didn't answer the call and two weeks later I got a billI contacted the company and told them the conversation and they played the recording back to meI asked the lady where the part was that I said to call me the next day after I talked to my wife and she didn't know what happened to it She said that if I didn't pay the amount it would just keep going up and turn it into collectionsShe didn't even try to get the man that set it up on the phone, she just wanted moneyI have
Vivial had not meet there commitment for content writing and review. They have published articles with out review and missed deadlines. We entered into a 6 month agreement with Vivial to do keyword rich content articles. The first month they did not have the article ready Our April article was published on 5/16/17 May article was published on 5/17/17 both articles were published without a review and were incorrect. June article went well. They never published an article in July that actually came out Aug.1 followed by an article that was published on Aug. 21 and the unpublished that wasn't reviewed. I have spoke to a supervisor that became rude when I rejected his offer to sign another contract for 12 months or 6 months at a lower price.
Continuing yellow page ad without authorization Berry publishes phone book for Windstream, Southwest Georgia, GA An ad was placed years ago but discontinuedBerry continues ad year after year without authorization
Vivial claims a balance is owed on a contract I disputeVivial auto-renewed the contract without notice or signature, raising the monthly cost 418% A contract was signed by [redacted] ***, Incand The Berry Company (i.e., now "Vivial") on April 8, for monthly advertising services of $for a telephone directly with Sep to Sep circulation I do not dispute this contract was originally signed for monthly services totaling that amount The company reports the contract was auto-renewed in Apr for Sep15-directory, and then again in Apr for Sep16-directory for monthly services totaling $ Additionally, they have splintered our accounts into several sub-accounts by region, adding new cost to each splinter account that was never authorized; we presently have four account numbers from our original agreement of XXXXXXXX; XXXXXXXX; XXXXXXXX; and XXXXXXXXI concede the contract can auto-renew, but not for prices at 418% of original agreement, not for
I am still being billed after I have called multiple times to cancel my accountI have paid my final bill with them over months sgo I bought a business back in November of and the company was already with vivialThe previous owner cancelled their account with them in front of me over the phone but I was billed for months no matter how many times I called to clear up the issueI even sent in my sales contract for the business starting I was not liable for the previous owners debt on anything associated with them before my purchase 9f the companyThey finally stopped billing me for their bill about months later when I once again called to complain that I had received another bill for themAt the time I was so frustrated with their company that I asked for my account to be closed as wellThat was in June of I am still being billed and now receiving emails that they are trying to collect a debtI can not get this company to JUST STOPI have called them so many
Great Company, Have tried many others but they have all Failed to prove valueMy first Month with them I saw an increase in my call volumeHave been with them for more than Months and the results just keep getting better and betterThank you Vivial for the help with my business
Changed Advertising Renewal Policy Without Notification My policy with the Berry Company has been that I have to contacted by a sales rep for all yellow page directoriesIn addition, I requested that none of the renewals be set up on auto renew because I manage the advertising for my clients and each directory has to be reviewed on an annual basis and I also have to keep records for my clients My direct email and phone number information has been on record with the Berry Company since I approved the Davidson County Telephone Directory on April 26th through the sales rep Melanie Norton On May 25th, I discovered that the Berry Company set up the Davidson County directory for auto-renew and did not notify me directly I called customer service and the service rep, ***, told me that she would not cancel the ad even though there is plenty of time before the August publication dateI asked her if she could get a Manager involved to cancel the ad and she sa
Numerous attempts were made to contact business to have advertising adjusted, no calls or letters responded to we made attempts to contact [redacted] to have our advertising adjustedShe returned no phone calls until after the deadline to make adjustmentsWe explained to her that we were wanting to make changes and please next year speak to me ( [redacted] ) before locking in our advertisingThis did not happen, instead she locked us in for the same advertising and sent us a letter explaining what our year of advertising looked likeWe called and left messages asking her to contact us before the deadline as we wanted to make changesWe faxed over a letter on November 17, explaining to her that we had tried reaching her via phone with no success and that we needed to hear from her prior to the deadline, or we were cancelling our advertisingThere was no phone callWe have called into Customer Service asking to speak with [redacted] , or her supervisor and were told th
Customer Service follow through regarding advertising and billing issue Our business entered into an agreement with a Vivial local sales person in January to renew our advertising in both print and digital formatAt that time he agreed to have their team re-design our website and assist us with social media set upTo date their design team have forgotten our account all together "dropped the ball" so to say, posted the incorrect office phone number twice, once with one of our non published office numbers putting us at a liability risk with patients, and once with a totally different office and doctors number, over billed us repeatedly, and the latest attempt at the website did not fulfill any of our requestsWe have met with the local rep as well as the local manager who assured us things would be fixed and to date we still have no new website and our billing is still incorrectThere seems to be no follow through with the companyPhone calls or emails are rarely if ever, re
given only a day cancellation option before auto-renewal even though we were not paying our bill Also, the bill is much more than we could possib Berry Company was advertising out church in a windstream directory for $per monthThe last payment made to them was a check for that amount written and sent on July 3, We were current and not past due Our Pastor said we never wanted or ordered that advertising and said I should stop paying them We missed cancelling in a day period per letter dated August 24, Even though we stopped paying they automatically renewed the ad for a yearI am writing this today May 2, Aug Sep Oct Nov Dec of and Jan of was billed $per monthFeb Mar Apr was to be $per monthThe balance owed as of today should be $ We just received a bill for $I spoke to a Berry corepresentative named [redacted] and said we did not order the service and could not possible owe that much anyway He s
I was promised a website and search engine optimizationI paid and I never heard back from them.I called the number of the person I dealt with and he never called backI had to put a block on my Amex card because they continued to charge meI guess they just forgot about me
The Berry Company took over the billing for our contract with the Yellow Pages Since then we have had issues receiving our bills in an efficient manorIn the time The Berry Company took over the billing, our contract endedThe company then "entered us into a contract for another year"This is not a contract that we verbally agreed to nor signed any contract of any kindWhen calling customer service to cancel our so called "contract", they said we are automatically enrolled each yearThey reached out to us about our new contract and had no response from our company, which automatically enrolled us in a contract that we never consented toWe have been going back and forth with The Berry Company for weeks to get the issue resolved and have had no resolution at all Product_Or_Service: An ad in the yellow pages in the past Account_Number: No contract authoriz
Vivial is a lifesaver I never realized how important my Google ranking was and how my website was holding me back Vivial suggested a program and after several weeks, I went from page of Google to page After checking this morning, I was in the top 5!! The phone has been ringing off the hook, many new customers It's like having my own online marketing dept
Repcontacted a front office staff and recorded verbal authorization of new contractThey did this due to they couldn't get authorization from Admin I wrote & sent the following letter to Berry 11/20/I recently contacted berry in regards to some adupdates [redacted] was helpfulHowever, I was told that our orghad already authorized some advertising for the coming yrI was confused because I thought that [redacted] and I were currently handling these updates [redacted] clarified and said that actually berry employees were assisting usBut eawas tasked with different areasI inquired as to who of our orghad made an authfor the other area of adsI was told that it was done by one of my front desk staffI told [redacted] that Authorization for purchasing is not a front desk function, but an AdminfunctionThus [redacted] would never approve this authThey sent me a recording of the AuthBut, again this front office staff does not have authfor our companyPri
They were unwilling to work with us (a small start up business) on price of their services Very pushy and just want their money The rep I dealt with told us that we could choose the language for the search engines, but didn't take our suggestions when given Being a small start up business, we are unable to meet their monthly payment amounts, but Vivial was unwilling to work with us on a payment plan They told us that they would boost our visibility rates on Google, etc, but we didn't see those results They want a month fee for cancellation (which we are unable to afford) They asked our goal and we said to get more clients in the door, which hasn't happened Their reps are very pushy, won't take no for an answer, but can't accommodate for the specific business When I asked if we could change our search words (to include what I had asked for before), they said no and we would have to change the wording on our website to accommodate them We haven't seen any promotion fo
unscrupulous pushy fast talking salesman made contract with unauthorized person salesman called and talked to the bookkeeper He asked her if she was authorized to make a contract and she clearly states on the recording that she is NOT authorized but he pushes through a contract we do not advertising of any kind through this companythey cancelled next years contract but claim it is too late to cancel this year
Continued billing for services that were cancelled Vivial (Berry) took over my local phone company's print and digital advertising (phone book & YP.com)I was not happy with the lack of accuracy in the digital advertising and requested the contract be cancelledI agreed to the penalty for early cancellation but was never billed for itInstead I was continued to be billed for my cancelled service even after phone conversations, multiple voicemail messages,email messages, and printed lettersSupposedly the issue was resolved on 11/10/16, but I just received a new bill for the cancelled services(11/22/16)
The Berry Company is distributing Yellow Pages directories to customers who opted out of delivery Although I have registered with the National Yellow Pages Consumer Choice and Opt-Out Site (https://www.yellowpagesoptout.com/), The Berry Company continues to distribute The Cincinnati Bell Directory Yellow Pages to my address
The Berry Company is frauduantly charging me for a service I don't want They contacted me about a year ago to advertise with themAt the time I spoke with the gentleman, he gave me the price of the service and I told him I would have to talk to my wife about it and call me the next day for the answerHe insisted we take care of all the details cause he knew she would say "yes"He informed me that it was a recorded line but he didn't say it would only record what he wantedWhen he called the next day, I didn't answer the call and two weeks later I got a billI contacted the company and told them the conversation and they played the recording back to meI asked the lady where the part was that I said to call me the next day after I talked to my wife and she didn't know what happened to it She said that if I didn't pay the amount it would just keep going up and turn it into collectionsShe didn't even try to get the man that set it up on the phone, she just wanted moneyI have
Vivial had not meet there commitment for content writing and review. They have published articles with out review and missed deadlines. We entered into a 6 month agreement with Vivial to do keyword rich content articles. The first month they did not have the article ready Our April article was published on 5/16/17 May article was published on 5/17/17 both articles were published without a review and were incorrect. June article went well. They never published an article in July that actually came out Aug.1 followed by an article that was published on Aug. 21 and the unpublished that wasn't reviewed. I have spoke to a supervisor that became rude when I rejected his offer to sign another contract for 12 months or 6 months at a lower price.
Continuing yellow page ad without authorization Berry publishes phone book for Windstream, Southwest Georgia, GA An ad was placed years ago but discontinuedBerry continues ad year after year without authorization
Vivial claims a balance is owed on a contract I disputeVivial auto-renewed the contract without notice or signature, raising the monthly cost 418% A contract was signed by [redacted] ***, Incand The Berry Company (i.e., now "Vivial") on April 8, for monthly advertising services of $for a telephone directly with Sep to Sep circulation I do not dispute this contract was originally signed for monthly services totaling that amount The company reports the contract was auto-renewed in Apr for Sep15-directory, and then again in Apr for Sep16-directory for monthly services totaling $ Additionally, they have splintered our accounts into several sub-accounts by region, adding new cost to each splinter account that was never authorized; we presently have four account numbers from our original agreement of XXXXXXXX; XXXXXXXX; XXXXXXXX; and XXXXXXXXI concede the contract can auto-renew, but not for prices at 418% of original agreement, not for
I am still being billed after I have called multiple times to cancel my accountI have paid my final bill with them over months sgo I bought a business back in November of and the company was already with vivialThe previous owner cancelled their account with them in front of me over the phone but I was billed for months no matter how many times I called to clear up the issueI even sent in my sales contract for the business starting I was not liable for the previous owners debt on anything associated with them before my purchase 9f the companyThey finally stopped billing me for their bill about months later when I once again called to complain that I had received another bill for themAt the time I was so frustrated with their company that I asked for my account to be closed as wellThat was in June of I am still being billed and now receiving emails that they are trying to collect a debtI can not get this company to JUST STOPI have called them so many
Great Company, Have tried many others but they have all Failed to prove valueMy first Month with them I saw an increase in my call volumeHave been with them for more than Months and the results just keep getting better and betterThank you Vivial for the help with my business
Changed Advertising Renewal Policy Without Notification My policy with the Berry Company has been that I have to contacted by a sales rep for all yellow page directoriesIn addition, I requested that none of the renewals be set up on auto renew because I manage the advertising for my clients and each directory has to be reviewed on an annual basis and I also have to keep records for my clients My direct email and phone number information has been on record with the Berry Company since I approved the Davidson County Telephone Directory on April 26th through the sales rep Melanie Norton On May 25th, I discovered that the Berry Company set up the Davidson County directory for auto-renew and did not notify me directly I called customer service and the service rep, ***, told me that she would not cancel the ad even though there is plenty of time before the August publication dateI asked her if she could get a Manager involved to cancel the ad and she sa
Numerous attempts were made to contact business to have advertising adjusted, no calls or letters responded to we made attempts to contact [redacted] to have our advertising adjustedShe returned no phone calls until after the deadline to make adjustmentsWe explained to her that we were wanting to make changes and please next year speak to me ( [redacted] ) before locking in our advertisingThis did not happen, instead she locked us in for the same advertising and sent us a letter explaining what our year of advertising looked likeWe called and left messages asking her to contact us before the deadline as we wanted to make changesWe faxed over a letter on November 17, explaining to her that we had tried reaching her via phone with no success and that we needed to hear from her prior to the deadline, or we were cancelling our advertisingThere was no phone callWe have called into Customer Service asking to speak with [redacted] , or her supervisor and were told th
Customer Service follow through regarding advertising and billing issue Our business entered into an agreement with a Vivial local sales person in January to renew our advertising in both print and digital formatAt that time he agreed to have their team re-design our website and assist us with social media set upTo date their design team have forgotten our account all together "dropped the ball" so to say, posted the incorrect office phone number twice, once with one of our non published office numbers putting us at a liability risk with patients, and once with a totally different office and doctors number, over billed us repeatedly, and the latest attempt at the website did not fulfill any of our requestsWe have met with the local rep as well as the local manager who assured us things would be fixed and to date we still have no new website and our billing is still incorrectThere seems to be no follow through with the companyPhone calls or emails are rarely if ever, re
given only a day cancellation option before auto-renewal even though we were not paying our bill Also, the bill is much more than we could possib Berry Company was advertising out church in a windstream directory for $per monthThe last payment made to them was a check for that amount written and sent on July 3, We were current and not past due Our Pastor said we never wanted or ordered that advertising and said I should stop paying them We missed cancelling in a day period per letter dated August 24, Even though we stopped paying they automatically renewed the ad for a yearI am writing this today May 2, Aug Sep Oct Nov Dec of and Jan of was billed $per monthFeb Mar Apr was to be $per monthThe balance owed as of today should be $ We just received a bill for $I spoke to a Berry corepresentative named [redacted] and said we did not order the service and could not possible owe that much anyway He s
I was promised a website and search engine optimizationI paid and I never heard back from them.I called the number of the person I dealt with and he never called backI had to put a block on my Amex card because they continued to charge meI guess they just forgot about me
The Berry Company took over the billing for our contract with the Yellow Pages Since then we have had issues receiving our bills in an efficient manorIn the time The Berry Company took over the billing, our contract endedThe company then "entered us into a contract for another year"This is not a contract that we verbally agreed to nor signed any contract of any kindWhen calling customer service to cancel our so called "contract", they said we are automatically enrolled each yearThey reached out to us about our new contract and had no response from our company, which automatically enrolled us in a contract that we never consented toWe have been going back and forth with The Berry Company for weeks to get the issue resolved and have had no resolution at all Product_Or_Service: An ad in the yellow pages in the past Account_Number: No contract authoriz
Vivial is a lifesaver I never realized how important my Google ranking was and how my website was holding me back Vivial suggested a program and after several weeks, I went from page of Google to page After checking this morning, I was in the top 5!! The phone has been ringing off the hook, many new customers It's like having my own online marketing dept
Repcontacted a front office staff and recorded verbal authorization of new contractThey did this due to they couldn't get authorization from Admin I wrote & sent the following letter to Berry 11/20/I recently contacted berry in regards to some adupdates [redacted] was helpfulHowever, I was told that our orghad already authorized some advertising for the coming yrI was confused because I thought that [redacted] and I were currently handling these updates [redacted] clarified and said that actually berry employees were assisting usBut eawas tasked with different areasI inquired as to who of our orghad made an authfor the other area of adsI was told that it was done by one of my front desk staffI told [redacted] that Authorization for purchasing is not a front desk function, but an AdminfunctionThus [redacted] would never approve this authThey sent me a recording of the AuthBut, again this front office staff does not have authfor our companyPri
They were unwilling to work with us (a small start up business) on price of their services Very pushy and just want their money The rep I dealt with told us that we could choose the language for the search engines, but didn't take our suggestions when given Being a small start up business, we are unable to meet their monthly payment amounts, but Vivial was unwilling to work with us on a payment plan They told us that they would boost our visibility rates on Google, etc, but we didn't see those results They want a month fee for cancellation (which we are unable to afford) They asked our goal and we said to get more clients in the door, which hasn't happened Their reps are very pushy, won't take no for an answer, but can't accommodate for the specific business When I asked if we could change our search words (to include what I had asked for before), they said no and we would have to change the wording on our website to accommodate them We haven't seen any promotion fo
unscrupulous pushy fast talking salesman made contract with unauthorized person salesman called and talked to the bookkeeper He asked her if she was authorized to make a contract and she clearly states on the recording that she is NOT authorized but he pushes through a contract we do not advertising of any kind through this companythey cancelled next years contract but claim it is too late to cancel this year
Continued billing for services that were cancelled Vivial (Berry) took over my local phone company's print and digital advertising (phone book & YP.com)I was not happy with the lack of accuracy in the digital advertising and requested the contract be cancelledI agreed to the penalty for early cancellation but was never billed for itInstead I was continued to be billed for my cancelled service even after phone conversations, multiple voicemail messages,email messages, and printed lettersSupposedly the issue was resolved on 11/10/16, but I just received a new bill for the cancelled services(11/22/16)