Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] .Jordan's sold us the insurance on the furniture it was not done separately Jordan's chose them as the company to have the furniture insured so they are an agent for Jordan's it the ultimately responsibility is Jordan's We had already confirmed the appoint for 1/25/over months after the inspection and the box for repairs Again, not an acceptable response or resolution from Jordan's Now new furniture with a different company purchased from Jordan's has not even responded to the call for repairs What a horrible company.Regards, [redacted]
Good morning, and thank you for allowing us the opportunity to review your situation furtherI was able to locate your original purchase from June of using the information you providedPer the terms of the warranty set forth by the manufacturer, the mattress must be free of any stains in order for the warranty to remain intactYou contacted us on December 1st to report that you were experiencing a sag in the mattressOur bedding services representative went through a series of questions about the mattress, foundation, and frame to help to identify the cause of the issueThe last question, and one of the most important, was whether or not your bedding was stain-freeYou advised us that your mattress did not have any stains on itThe independent inspection company went to your home on 12/15/and viewed your mattress, foundation and frameHe took measurements of any impressions in the mattress and foundation, and took photos of these measurementsHe also took photos of the overall set up, and submitted all of the data back to our bedding services teamIn reviewing the photos, it is clear that both sides of the mattress have several stains on themThis alone has voided the manufacturer's warranty.You mention that you used a mattress protector on the bedding to prevent this issueIn reviewing your account, I do not see that one was purchased with your orderIf you purchased one from another retailer and have been using it faithfully, I would suggest that you contact the manufacturer of that product to see if they offer you any recourseUnfortunately we are unable to move forward with your mattress claim as the warranty has been voidedShould you wish to discuss this further, you can reach a bedding service representative at [redacted] ext***.Thank you for shopping with Jordan's Furniture [redacted] *.Customer Advocate
Hello MrBates, Thank you for allowing us the opportunity to review this concern furtherI was able to locate your account information and see that on February 28th of this year, you received delivery of a [redacted] power leather sofa recliner and power leather reclinerOn September 27th, you called into our customer service department and spoke with ToniYou indicated the headrest of your recliner was turning colorYou were able to send in photos the same day showing the recliner and area of discolorationOn October 2nd, you called back into service to review the results from your photosThey indicated a round area along the headrest which has since discolored to a lighter color pigmentThis is caused from regular contact and natural body oils from your hair or skinOnce the oil remains on the leather surface, it can begin to break down the coloring of the leather She reviewed the prior information and notified you that leather requires regular maintenance By regularly cleaning and conditioning the leather at least four times a year, this can prevent leather cracking and discolorationShe indicated that you purchased the GBS 5-Year Protection Plan, and informed it did not cover “wear and tear to fabric and leathers, such as accumulated soiling from everyday use including body oil, hair oil, perspiration, darkened bodily contact areas”She offered to request pricing and availability for replacement leather from [redacted] You informed us that you wished to return this reclinerA store credit reselection was offered in the amount of $609.95, 50% of the original costYou asked to speak with one of our customer service supervisorsShe reiterated the cause of this concern, and offered a 70% reselection for your recliner (rounded up to $800) along with your GBS 5-Year Protection Plan refunded in fullThis total amount came to $This reselection credit is now active in our system and can be located using your telephone number at any Jordan’s Furniture locationThey can assist in helping you select a new set and arranging a convenient date to pick up your original recliner, and deliver your new selectionWe hope that we are able to continue working to resolve this concern you have experiencedShould you wish to discuss this further, or have any questions, please contact Jordan’s Customer Service at [redacted] , ext***Thank you for choosing Jordan’s FurnitureWe look forward to hearing from you
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below This product is 100% DEFECTIVE, Its not even a month old!!! I received a "lemon" and Jordan's Furniture does not want to take responsibility I do not appreciate the way the situation was handledI feel as though I have had money extorted from mePerhaps Jordans's should reconsider the way they handle customer complaintsTHANK YOU Jordan's you just lost out on all potential salesI still have three rooms that need to be furnished I'm strongly considering legal action if we can not get this resolved Regards, [redacted] ***
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I have already called the customer service line to see about this fee and was told there was nothing they can doWhile I understand the signed agreement states this, it is worked in with a large amount of other dataComing from someone who works in customer service I think it is dishonest to not have this fully disclosed during the sales processAgain, this is coming from someone who wants to continue to provide business to the organization and make a purchase worth more than the initialKeeping that in mind I think waiving this fee as a one time exception benefits both parties here Regards, [redacted] ***
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below [If you are rejecting the business's response please enter your rejection comments here.] Regards, [redacted] In my previous statement, I stated they wanted to give us seven hundred and seventy dollars What they failed to tell you was, we still owe five hundred and fifty dollars There is only my husband and I in the household and the only people using this piece of furniture, it is not the way we are sitting on it If they felt this was our fault they never would have offered to give us any money on this This offer is no benefit to us since we still owe on it An offer of a full refund or new sofa would be accepted
Good morning ***I'm truly sorry that you're unhappy with the options provided to youShould you change your mind and wish to accept the return terms or purchase replacement parts, please contact our customer service team at ###-###-####
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below My communication with Jordan's furniture began on 7/7, not 7/I have the emails to prove itWhen I spoke with [redacted] today, she mentioned that they would give my a couple hundred dollars not the 50%, which is why I refused itRevdex.com, do you think after three months of sleeping on a mattress that is supposed to last years, that it is acceptable to have it already caving in, causing back pain? I understand that over time the mattress depreciates but there is no way the mattress depreciated 50% alreadyI understand that they won't be able to sell our mattress once they take it backOf course they can'tWhy should we be the ones to have to lose $over Jordan's furniture who chooses to sell poor quality mattresses? This is a problem that Jordan's should deal with [redacted] 'sWe are paying Jordan'sThey should stand by their product and at least give us a 80-90% refundThis has been dragged out for months Regards, [redacted]
Good morning, I'm sorry that you are still dissatisfied with the offer to lower the forfeiture to 30%We feel that this is fair, as the piece is not defective and has been used for over a yearWe will leave the offer available for days should you change your mindThe credit amount is $559.30, and can be used toward a future purchaseWe hope you'll reconsider using this credit toward something you'll be happier with
Tell us why here...While we certainly apologize that you're uncomfortable with the chair, it is not defective in any wayJordan's does not typically allow returns for comfort issues, however we have authorized you to return the chair to choose something elseAs the piece has been in your home since March and was a custom order, the 30% forfeiture would applyI apologize that you're unhappy with this offer, but we feel it is fair based on the facts above
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] The sofa I purchased from Jordan’s is a defect, although your upholsterer claims differentlyHow does a $leather sofa need repair after just months in the home? The same arm had problems with the cushioning then, the tech came to my home and I watched him take the side off and the cushioning had fallen off the armHow does this happen if it is not a defect? Should customers be aware of the goods you sell may fall apart in months or perhaps after one year the same issueSo now I have a sofa that has been brought into Jordan’s shop to repair (the 3rd time on this issue) the same issue, although customer service calls this a “courtesy” repair, I had to dispute this before I was “granted” free service on this defective sofa, this is not the fault of the customer that the cushioning had failed within months, and obviously continued to fail as time went on and now you state that there is not a gurantee that the issue will be resolved so I will have no recourse but to accept a sofa that your techs have now caused several large holes, by what appears, from ripping the leather apart, which also caused tears (see photos attached), not only did the sofa return to me with these issues (I wonder where you QC is?) it also came without the legs?! This is not what I would consider “better then before” repair, as *** said I would find The couch had to be returned again, not easily done as customer service seemed to question whether the legs were on my sofa when it was picked up or not (I could hear the conversation from his phone) the delivery man had to explain how it was picked up last time and how he put the legs away and where he then asked who took it off the truck? So it is obvious that customer service is not for the customer seems they wanted to find a different result Guess the don’t stand by their products or that the Regards, [redacted] ***
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below I should have expected a response like thisPretty sad a multi million dollar company will not back there DEFECTIVE products and there customer issues Will do this the hard way, I will be seeking legal action, see you in court!!! I'm also reaching out to channel 7, I'm sure this would look great on television.? Regards, [redacted] ***
Good afternoon [redacted] ,Thank you for allowing us the opportunity to review this with you You purchased a [redacted] mattress from Jordan’s Furniture in June of Roughly a year later, in June 2014, you reported concerns directly to [redacted] , as they are responsible for the administration of their warrantyThey found that your mattress was defective, and offered a replacementThough there is typically a $transportation cost assessed by [redacted] , Jordan’s offered to split that cost with you as a courtesyA refund check in the amount of $was issued to you from Jordan’s on 8/11/You then paid [redacted] directly for the total cost of the replacement mattressJordan’s Furniture was not involved in any way in this transactionFor any warranty claims, you will need to work directly with the manufacturer, as you purchased this replacement mattress directly from them, and [redacted] is 100% responsible for all warranty claims.I realize that this is not the response you were hoping for, and for that I apologizePlease contact us again if we can be of further assistance
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] ***
Good afternoon [redacted] , Thank you for bringing your situation to our attention, and allowing us to look into this further for you We were able to locate your account, for the power sofa recliner and power loveseat recliner, that were delivered on December 19, We have had the opportunity to reach out to Uniters, the holder of your warranty, to find out more about your denied claim Per the Uniters report: The first time they heard from you to file a claim, was in May of 2014, when you were having issues with your loveseat Uniters requested photos of your concern, so they could assess the damages Uniters received the photos from you, on June 4, By that time, Uniters had closed the claim, as they had not received the photos in a timely manner Although the claim was closed, they did still review the photos, for available options Per the photos they received, there was a seam split, on the loveseat At that point in time, a seam split would have still been covered under your 1-year manufacturer’s warranty Uniters directed you to contact Jordan’s, as we service all concerns, that still fall under the manufacturers guidelines We do not have any records, that you ever called into us regarding this concern On September 29th 2014, you reported issues on you power reclining loveseat and power reclining sofa Once again, Uniters requested photos to be emailed to them so they could assess the damages On October 1st, Uniters emailed you, advising they still had not received any photos, and requested that you please send them, so they could proceed with your claim That same day, Uniters received a text from you, that you had already sent them Uniters replied stating they still did not have them, and asked that you please reply to the email sent, with the photos attached On October 3rd, Uniters received your photos Per Uniters, the photos received, did not show any damage Although you had reported puncture marks on the seat casings, no damage was visible Uniters advised via email that there was no damage present, and service could not be provided, per the terms of the warrantyUniters received no further contact, until March 30th 2015, when you called them to check on the status of the claim You were advised that on October 3rd Uniters had reached out to you letting you know that that the photos sent in did not show any damage and your claim was closed As you requested to speak to a supervisor, one attempted to reach you back, that same day A detailed voicemail was left, once again outlining why the claim was deniedWe apologize if you disagree with their findings As Uniters is a separate company from Jordan’s Furniture, and the holder of your warranty policy, we do not have any recourse to overturn their issued denial?
Hello,sorry I took so long to respond....................My dad was in hospital......................I am now satisfied with the response from Jordan's furniture and I will go there with my credit and purchase a new sofa!Thank you so so much! ***
Revdex.com: in response to this I ordered the couch and your team made the error not me I do not have the information in place the order but they make it sound like could have or should have paid more than what I paid get your facts straight what I ordered nd what I got were two different items then call a lier by [redacted] in there office is totally unacceptable so if they would like to come get this couch and return the couch they were replacing refund my money I can go to any furniture store for a couch but the issue was a lifetime replacement on the first couch I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Regards, [redacted]
Good afternoon [redacted] , Thank you for allowing us the opportunity to address your concernIn reviewing your account, I see that your intention was to purchase a king size [redacted] mattressThe mattress you selected can be bent up to degrees without it affecting the performanceBending it further could damage the inner components of the mattress, and cause it to become defective When the delivery team went out to your home, they determined that in order to get the mattress up the stairs it would need to be bent completely in half due to the short ceiling on the stairwellAlthough it appears that you indicated a concern with the fit, the sales associate explained that it “shouldn’t be a problem” based on your description and the fact that the mattress could be flexed up to the degreesIt certainly wasn’t his intention to mislead you, as he wouldn’t benefit from doing so I see that the order has now been voided, and a full refund issued to your credit cardI’m sorry that your purchase didn’t work out, as it’s just as disappointing to usWe hope you’ll allow us another opportunity to assist you in the future, and truly apologize for your frustration
Good afternoon [redacted] ,Thank you for allowing us the opportunity to review your concerns in greater detail, and for speaking with me todayI'm happy that we were able to come to a resolution you're happy withPlease feel free to contact us again if we can be of further assistance
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] .Jordan's sold us the insurance on the furniture it was not done separately Jordan's chose them as the company to have the furniture insured so they are an agent for Jordan's it the ultimately responsibility is Jordan's We had already confirmed the appoint for 1/25/over months after the inspection and the box for repairs Again, not an acceptable response or resolution from Jordan's Now new furniture with a different company purchased from Jordan's has not even responded to the call for repairs What a horrible company.Regards, [redacted]
Good morning, and thank you for allowing us the opportunity to review your situation furtherI was able to locate your original purchase from June of using the information you providedPer the terms of the warranty set forth by the manufacturer, the mattress must be free of any stains in order for the warranty to remain intactYou contacted us on December 1st to report that you were experiencing a sag in the mattressOur bedding services representative went through a series of questions about the mattress, foundation, and frame to help to identify the cause of the issueThe last question, and one of the most important, was whether or not your bedding was stain-freeYou advised us that your mattress did not have any stains on itThe independent inspection company went to your home on 12/15/and viewed your mattress, foundation and frameHe took measurements of any impressions in the mattress and foundation, and took photos of these measurementsHe also took photos of the overall set up, and submitted all of the data back to our bedding services teamIn reviewing the photos, it is clear that both sides of the mattress have several stains on themThis alone has voided the manufacturer's warranty.You mention that you used a mattress protector on the bedding to prevent this issueIn reviewing your account, I do not see that one was purchased with your orderIf you purchased one from another retailer and have been using it faithfully, I would suggest that you contact the manufacturer of that product to see if they offer you any recourseUnfortunately we are unable to move forward with your mattress claim as the warranty has been voidedShould you wish to discuss this further, you can reach a bedding service representative at [redacted] ext***.Thank you for shopping with Jordan's Furniture [redacted] *.Customer Advocate
Hello MrBates, Thank you for allowing us the opportunity to review this concern furtherI was able to locate your account information and see that on February 28th of this year, you received delivery of a [redacted] power leather sofa recliner and power leather reclinerOn September 27th, you called into our customer service department and spoke with ToniYou indicated the headrest of your recliner was turning colorYou were able to send in photos the same day showing the recliner and area of discolorationOn October 2nd, you called back into service to review the results from your photosThey indicated a round area along the headrest which has since discolored to a lighter color pigmentThis is caused from regular contact and natural body oils from your hair or skinOnce the oil remains on the leather surface, it can begin to break down the coloring of the leather She reviewed the prior information and notified you that leather requires regular maintenance By regularly cleaning and conditioning the leather at least four times a year, this can prevent leather cracking and discolorationShe indicated that you purchased the GBS 5-Year Protection Plan, and informed it did not cover “wear and tear to fabric and leathers, such as accumulated soiling from everyday use including body oil, hair oil, perspiration, darkened bodily contact areas”She offered to request pricing and availability for replacement leather from [redacted] You informed us that you wished to return this reclinerA store credit reselection was offered in the amount of $609.95, 50% of the original costYou asked to speak with one of our customer service supervisorsShe reiterated the cause of this concern, and offered a 70% reselection for your recliner (rounded up to $800) along with your GBS 5-Year Protection Plan refunded in fullThis total amount came to $This reselection credit is now active in our system and can be located using your telephone number at any Jordan’s Furniture locationThey can assist in helping you select a new set and arranging a convenient date to pick up your original recliner, and deliver your new selectionWe hope that we are able to continue working to resolve this concern you have experiencedShould you wish to discuss this further, or have any questions, please contact Jordan’s Customer Service at [redacted] , ext***Thank you for choosing Jordan’s FurnitureWe look forward to hearing from you
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below This product is 100% DEFECTIVE, Its not even a month old!!! I received a "lemon" and Jordan's Furniture does not want to take responsibility I do not appreciate the way the situation was handledI feel as though I have had money extorted from mePerhaps Jordans's should reconsider the way they handle customer complaintsTHANK YOU Jordan's you just lost out on all potential salesI still have three rooms that need to be furnished I'm strongly considering legal action if we can not get this resolved Regards, [redacted] ***
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I have already called the customer service line to see about this fee and was told there was nothing they can doWhile I understand the signed agreement states this, it is worked in with a large amount of other dataComing from someone who works in customer service I think it is dishonest to not have this fully disclosed during the sales processAgain, this is coming from someone who wants to continue to provide business to the organization and make a purchase worth more than the initialKeeping that in mind I think waiving this fee as a one time exception benefits both parties here Regards, [redacted] ***
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below [If you are rejecting the business's response please enter your rejection comments here.] Regards, [redacted] In my previous statement, I stated they wanted to give us seven hundred and seventy dollars What they failed to tell you was, we still owe five hundred and fifty dollars There is only my husband and I in the household and the only people using this piece of furniture, it is not the way we are sitting on it If they felt this was our fault they never would have offered to give us any money on this This offer is no benefit to us since we still owe on it An offer of a full refund or new sofa would be accepted
Good morning ***I'm truly sorry that you're unhappy with the options provided to youShould you change your mind and wish to accept the return terms or purchase replacement parts, please contact our customer service team at ###-###-####
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below My communication with Jordan's furniture began on 7/7, not 7/I have the emails to prove itWhen I spoke with [redacted] today, she mentioned that they would give my a couple hundred dollars not the 50%, which is why I refused itRevdex.com, do you think after three months of sleeping on a mattress that is supposed to last years, that it is acceptable to have it already caving in, causing back pain? I understand that over time the mattress depreciates but there is no way the mattress depreciated 50% alreadyI understand that they won't be able to sell our mattress once they take it backOf course they can'tWhy should we be the ones to have to lose $over Jordan's furniture who chooses to sell poor quality mattresses? This is a problem that Jordan's should deal with [redacted] 'sWe are paying Jordan'sThey should stand by their product and at least give us a 80-90% refundThis has been dragged out for months Regards, [redacted]
Good morning, I'm sorry that you are still dissatisfied with the offer to lower the forfeiture to 30%We feel that this is fair, as the piece is not defective and has been used for over a yearWe will leave the offer available for days should you change your mindThe credit amount is $559.30, and can be used toward a future purchaseWe hope you'll reconsider using this credit toward something you'll be happier with
Tell us why here...While we certainly apologize that you're uncomfortable with the chair, it is not defective in any wayJordan's does not typically allow returns for comfort issues, however we have authorized you to return the chair to choose something elseAs the piece has been in your home since March and was a custom order, the 30% forfeiture would applyI apologize that you're unhappy with this offer, but we feel it is fair based on the facts above
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] The sofa I purchased from Jordan’s is a defect, although your upholsterer claims differentlyHow does a $leather sofa need repair after just months in the home? The same arm had problems with the cushioning then, the tech came to my home and I watched him take the side off and the cushioning had fallen off the armHow does this happen if it is not a defect? Should customers be aware of the goods you sell may fall apart in months or perhaps after one year the same issueSo now I have a sofa that has been brought into Jordan’s shop to repair (the 3rd time on this issue) the same issue, although customer service calls this a “courtesy” repair, I had to dispute this before I was “granted” free service on this defective sofa, this is not the fault of the customer that the cushioning had failed within months, and obviously continued to fail as time went on and now you state that there is not a gurantee that the issue will be resolved so I will have no recourse but to accept a sofa that your techs have now caused several large holes, by what appears, from ripping the leather apart, which also caused tears (see photos attached), not only did the sofa return to me with these issues (I wonder where you QC is?) it also came without the legs?! This is not what I would consider “better then before” repair, as *** said I would find The couch had to be returned again, not easily done as customer service seemed to question whether the legs were on my sofa when it was picked up or not (I could hear the conversation from his phone) the delivery man had to explain how it was picked up last time and how he put the legs away and where he then asked who took it off the truck? So it is obvious that customer service is not for the customer seems they wanted to find a different result Guess the don’t stand by their products or that the Regards, [redacted] ***
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below I should have expected a response like thisPretty sad a multi million dollar company will not back there DEFECTIVE products and there customer issues Will do this the hard way, I will be seeking legal action, see you in court!!! I'm also reaching out to channel 7, I'm sure this would look great on television.? Regards, [redacted] ***
Good afternoon [redacted] ,Thank you for allowing us the opportunity to review this with you You purchased a [redacted] mattress from Jordan’s Furniture in June of Roughly a year later, in June 2014, you reported concerns directly to [redacted] , as they are responsible for the administration of their warrantyThey found that your mattress was defective, and offered a replacementThough there is typically a $transportation cost assessed by [redacted] , Jordan’s offered to split that cost with you as a courtesyA refund check in the amount of $was issued to you from Jordan’s on 8/11/You then paid [redacted] directly for the total cost of the replacement mattressJordan’s Furniture was not involved in any way in this transactionFor any warranty claims, you will need to work directly with the manufacturer, as you purchased this replacement mattress directly from them, and [redacted] is 100% responsible for all warranty claims.I realize that this is not the response you were hoping for, and for that I apologizePlease contact us again if we can be of further assistance
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] ***
Good afternoon [redacted] , Thank you for bringing your situation to our attention, and allowing us to look into this further for you We were able to locate your account, for the power sofa recliner and power loveseat recliner, that were delivered on December 19, We have had the opportunity to reach out to Uniters, the holder of your warranty, to find out more about your denied claim Per the Uniters report: The first time they heard from you to file a claim, was in May of 2014, when you were having issues with your loveseat Uniters requested photos of your concern, so they could assess the damages Uniters received the photos from you, on June 4, By that time, Uniters had closed the claim, as they had not received the photos in a timely manner Although the claim was closed, they did still review the photos, for available options Per the photos they received, there was a seam split, on the loveseat At that point in time, a seam split would have still been covered under your 1-year manufacturer’s warranty Uniters directed you to contact Jordan’s, as we service all concerns, that still fall under the manufacturers guidelines We do not have any records, that you ever called into us regarding this concern On September 29th 2014, you reported issues on you power reclining loveseat and power reclining sofa Once again, Uniters requested photos to be emailed to them so they could assess the damages On October 1st, Uniters emailed you, advising they still had not received any photos, and requested that you please send them, so they could proceed with your claim That same day, Uniters received a text from you, that you had already sent them Uniters replied stating they still did not have them, and asked that you please reply to the email sent, with the photos attached On October 3rd, Uniters received your photos Per Uniters, the photos received, did not show any damage Although you had reported puncture marks on the seat casings, no damage was visible Uniters advised via email that there was no damage present, and service could not be provided, per the terms of the warrantyUniters received no further contact, until March 30th 2015, when you called them to check on the status of the claim You were advised that on October 3rd Uniters had reached out to you letting you know that that the photos sent in did not show any damage and your claim was closed As you requested to speak to a supervisor, one attempted to reach you back, that same day A detailed voicemail was left, once again outlining why the claim was deniedWe apologize if you disagree with their findings As Uniters is a separate company from Jordan’s Furniture, and the holder of your warranty policy, we do not have any recourse to overturn their issued denial?
Hello,sorry I took so long to respond....................My dad was in hospital......................I am now satisfied with the response from Jordan's furniture and I will go there with my credit and purchase a new sofa!Thank you so so much! ***
Revdex.com: in response to this I ordered the couch and your team made the error not me I do not have the information in place the order but they make it sound like could have or should have paid more than what I paid get your facts straight what I ordered nd what I got were two different items then call a lier by [redacted] in there office is totally unacceptable so if they would like to come get this couch and return the couch they were replacing refund my money I can go to any furniture store for a couch but the issue was a lifetime replacement on the first couch I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Regards, [redacted]
Good afternoon [redacted] , Thank you for allowing us the opportunity to address your concernIn reviewing your account, I see that your intention was to purchase a king size [redacted] mattressThe mattress you selected can be bent up to degrees without it affecting the performanceBending it further could damage the inner components of the mattress, and cause it to become defective When the delivery team went out to your home, they determined that in order to get the mattress up the stairs it would need to be bent completely in half due to the short ceiling on the stairwellAlthough it appears that you indicated a concern with the fit, the sales associate explained that it “shouldn’t be a problem” based on your description and the fact that the mattress could be flexed up to the degreesIt certainly wasn’t his intention to mislead you, as he wouldn’t benefit from doing so I see that the order has now been voided, and a full refund issued to your credit cardI’m sorry that your purchase didn’t work out, as it’s just as disappointing to usWe hope you’ll allow us another opportunity to assist you in the future, and truly apologize for your frustration
Good afternoon [redacted] ,Thank you for allowing us the opportunity to review your concerns in greater detail, and for speaking with me todayI'm happy that we were able to come to a resolution you're happy withPlease feel free to contact us again if we can be of further assistance