Good afternoon, I have located your order for the [redacted] leather sofas that were delivered to your home at [redacted] on June 18, On April 17, you contacted Jordan’s Furniture Customer Service department to report that the front rail and frame was protruding You had reported to us that you had moved the pieces out of state to your home in Norristown, PA As the merchandise was outside of our service zone, we arranged to have a repair company, [redacted] come to your home to repair the damage to the front rail [redacted] attempted to reach you to schedule an appointment and the work order was voided due to lack of response On June 1, 2015, you contacted Jordan’s Furniture to advise us that you had been out of the country on business and had just returned We resubmitted the repair request to [redacted] and you were scheduled for service on June 30, The technician was able to successfully repair the seat frame on the sofa On October 16, 2015, you contacted us again to report that you were having another frame issue with the same sofa We arranged to have [redacted] come back to your home to repair it again [redacted] scheduled a service appointment with you for October 24, [redacted] reported to us that no one was home for this appointment You then contacted us on November 5, advising us that no one had contacted you to reschedule your appointment We resubmitted a new work order to [redacted] on November 5, [redacted] scheduled an appointment for December 9, The technician was able to repair the loose frame in the middle of the sofa The technician deemed this not to be a manufacturer’s defect, and a direct result of the way the piece is being used While the technician was at your home on December 9th, you showed him the other sofa which also had frame damage to it As this sofa was not on his work order, he was unable to repair it on that date We submitted a work order for the second sofa, and you were scheduled for service on January 12, The technician was able to successfully repair the loose frame on the seating areaHe again deemed this not to be a manufacturer’s defect, but damage from use All reported damages occurred after they were moved out of our service area Based on the information contained in the multiple service reports and photos taken of each piece, the damages have not been the result of any manufacturer defects They do appear to be a result of transit damage or misuse of the pieces As Jordan’s Furniture has sent [redacted] out three times as a courtesy for non-defect issues, a return of the sofas is not warranted Should you wish to discuss this further, please contact us at [redacted] Regards, [redacted] Customer Advocate Jordan’s Furniture
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Regards, [redacted] ***
Good afternoon ***, Thank you for bringing this to our attentionWe apologize for your recent experience and the lack of follow upWe'll be more than happy to send you a pair of complimentary passes to make up for your disappointmentThey'll be mailed out today, so you should receive them within a few days Happy holidays!
Good afternoon, We do understand your concerns, however, since the protection program is held through [redacted] , they are the ones to assign a repair team to perform the services [redacted] does not use Jordan's Furniture as a repair company on their claims We contacted [redacted] on your behalf to try to expedite this process for you We were advised that you have a tentative appointment for January 25th for the parts installation [redacted] left voicemails on January 3rd and January 6th to confirm this date with you and had not received a call back from you Should you have any questions, please contact us at [redacted] Regards, [redacted] Customer AdvocateJordan's Furniture
Good afternoon ***, I do apologize that you do not find our offer unsatisfactory As no defect was found and the loveseat has been in your home since March, a reselection at full value would not be something that we would be able to offer I will note your account with our offer for you to return to reselect with 30% forfeiture This offer will be valid until November 17th Should you wish to accept this offer, please contact us at 866-856- Regards, [redacted] Customer Advocate Jordan’s Furniture
Good afternoon [redacted] , I apologize for any confusion with regard to your orderYour power charge account was credited in the amount of $on September 21st, A second credit for $was processed this morning, for a total of $These credits will appear on your next billing cyclePlease contact us again if there's anything else we can assist you with
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below [Only reason for rejection is I received a voice mail from Ms [redacted] that she is going to swap out the entire sectional and we have to wait four to six weeks which is fine [redacted] had originally said she was going to switch it and than because this design is not obsolete and after she called manufacture she agreed to do 1/sectional and with the other 1/having issues I do not feel that is fair I feel having the whole sectional replaced as per my voice mail is fair and except that response] Regards, [redacted] ***
Good afternoon, I have located your order for the [redacted] leather sofas that were delivered to your home at [redacted] on June 18, On April 17, you contacted Jordan’s Furniture Customer Service department to report that the front rail and frame was protruding You had reported to us that you had moved the pieces out of state to your home in Norristown, PA As the merchandise was outside of our service zone, we arranged to have a repair company, [redacted] come to your home to repair the damage to the front rail [redacted] attempted to reach you to schedule an appointment and the work order was voided due to lack of response On June 1, 2015, you contacted Jordan’s Furniture to advise us that you had been out of the country on business and had just returned We resubmitted the repair request to [redacted] and you were scheduled for service on June 30, The technician was able to successfully repair the seat frame on the sofa On October 16, 2015, you contacted us again to report that you were having another frame issue with the same sofa We arranged to have [redacted] come back to your home to repair it again [redacted] scheduled a service appointment with you for October 24, [redacted] reported to us that no one was home for this appointment You then contacted us on November 5, advising us that no one had contacted you to reschedule your appointment We resubmitted a new work order to [redacted] on November 5, [redacted] scheduled an appointment for December 9, The technician was able to repair the loose frame in the middle of the sofa The technician deemed this not to be a manufacturer’s defect, and a direct result of the way the piece is being used While the technician was at your home on December 9th, you showed him the other sofa which also had frame damage to it As this sofa was not on his work order, he was unable to repair it on that date We submitted a work order for the second sofa, and you were scheduled for service on January 12, The technician was able to successfully repair the loose frame on the seating areaHe again deemed this not to be a manufacturer’s defect, but damage from use All reported damages occurred after they were moved out of our service area Based on the information contained in the multiple service reports and photos taken of each piece, the damages have not been the result of any manufacturer defects They do appear to be a result of transit damage or misuse of the pieces As Jordan’s Furniture has sent [redacted] out three times as a courtesy for non-defect issues, a return of the sofas is not warranted Should you wish to discuss this further, please contact us at [redacted] Regards, [redacted] Customer Advocate Jordan’s Furniture
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Regards, [redacted] ***
Good afternoon ***, Thank you for bringing this to our attentionWe apologize for your recent experience and the lack of follow upWe'll be more than happy to send you a pair of complimentary passes to make up for your disappointmentThey'll be mailed out today, so you should receive them within a few days Happy holidays!
Good afternoon, We do understand your concerns, however, since the protection program is held through [redacted] , they are the ones to assign a repair team to perform the services [redacted] does not use Jordan's Furniture as a repair company on their claims We contacted [redacted] on your behalf to try to expedite this process for you We were advised that you have a tentative appointment for January 25th for the parts installation [redacted] left voicemails on January 3rd and January 6th to confirm this date with you and had not received a call back from you Should you have any questions, please contact us at [redacted] Regards, [redacted] Customer AdvocateJordan's Furniture
Good afternoon ***, I do apologize that you do not find our offer unsatisfactory As no defect was found and the loveseat has been in your home since March, a reselection at full value would not be something that we would be able to offer I will note your account with our offer for you to return to reselect with 30% forfeiture This offer will be valid until November 17th Should you wish to accept this offer, please contact us at 866-856- Regards, [redacted] Customer Advocate Jordan’s Furniture
***,I believe this issue has been resolved to your satisfactionIf you're in need of additional assistance, please contact us at [redacted]
Good afternoon [redacted] , I apologize for any confusion with regard to your orderYour power charge account was credited in the amount of $on September 21st, A second credit for $was processed this morning, for a total of $These credits will appear on your next billing cyclePlease contact us again if there's anything else we can assist you with
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below [Only reason for rejection is I received a voice mail from Ms [redacted] that she is going to swap out the entire sectional and we have to wait four to six weeks which is fine [redacted] had originally said she was going to switch it and than because this design is not obsolete and after she called manufacture she agreed to do 1/sectional and with the other 1/having issues I do not feel that is fair I feel having the whole sectional replaced as per my voice mail is fair and except that response] Regards, [redacted] ***