Jorgecruise.com

We have canceled this member's account and refunded $She was not charged $as she had a free day trial, so billing did not start until FebruaryWe have refunded the February - May charges.Thank you.Jorge Cruise Companies

We have reached out to this client directly to resolve this issueWe apologize for the inconvenience and we are working to resolve this.The Jorge Cruise Team

RevDex.com:I have closed that account, they would need to mail me a certified check along with a public apologizy. I am looking into a class action lawsuit. I have reviewed... the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Regards, [redacted]

We have refunded this account completely ($90) and sincerely apologize for the inconvenience.Thank you

We have canceled this user's account and refunded her both charges.Thank you,JorgeCruise.com Support Team

Thankfully, the company refunded the $However, I was not given $for the cost of a new debit cardThank you so much for your helpI know it was a small amount of money to some, but it was a big hassle to have to change debit cardsI hope this company begins to pay closer attention to their
customer needsI will no longer be doing business with them

We apologize for the inconvenience to the customer. We have closed down the account and refunded the charges ($40). Those should appear as credits in 7-10 business days.Thank you,The Jorge Cruise Team

We have reached out to this client directly to resolve this issue. We apologize for the inconvenience and we are working to resolve this.The Jorge Cruise Team

We have canceled this member's account and refunded the $36.00 charge from May.Thank you.JorgeCruise.com

We have canceled this member's account and refunded $40. She was not charged $50 as she had a free 30 day trial, so billing did not start until February. We have refunded the February - May charges.Thank you.Jorge Cruise Companies

Revdex.com:I have closed that account, they would need to mail me a certified check along with a public apologizy. I am looking into a class action lawsuit.
I have reviewed...

the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Tried cancelling account in early 2016. Have subsequently tried cancelling account Aug 2016, Sep 2016, Nov 2016 and again today on 1/4/17. Have e-mailed, tried everything possible to contact company. Credit card continues to be charged (including today, 1/4/17). Desired Settlement: Demanding refund for at least the last 7 months of fraudulent charges.

Review: Ordered some product and am trying to return, and cancel auto ship. There is no phone number or customer service email. It is a robot email and no one gets back to me. I have emailed 4 times.

There is only a 30 day money back time frame and there is no way to get a hold of these people.Desired Settlement: Would like to return the product, get my money back-per: the 30 day satisfaction period, and have the auto ship cancelled.

I cancelled my subscription in July, yet the company charged me again in August and September. I've sent 2 inquiries to request a refund with out reply, aside from the auto reply that the company received my email. There has been no response to my online post, either.

Horrible customer service, poor cancellation process and fraudulent charges on my credit card.

Review: I have repeatedly sent emails and left facebook messages about my acct. I cancelled my acct with this company about a week after I subscribed to them after I saw this was something that wasn't what I was looking for. I received an email saying my acct was cancelled but they continue to charge my credit card. I can not get anyone to call me, email me, or even respond to a facebook post. This has been going on for MONTHS!!!Desired Settlement: I would like a credit on my credit card of $208 and for them to quit charging my acct. I do not want to cancel my credit card because of one company.

Review: I ordered this product online and followed all guidelines for canceling my subscription. I received an email saying that my subscription was cancelled .Then last month they charged my account twice both for $51.00 I tried to access my account however I no longer have access because my account was cancelled . This month they charged my bank account twice but this time it it for $52.00 ,for a total of $206.00 . I am unable to reach any body from this company to resolve this issue .

Review: I cancelled the service on 2/5/2015. Since the I continue get have $10 month taken out of my checking. This is fraud! You do it everyday. Refund my money immediately! $80. I have written to you many times, with only auto respond. I have contact [redacted] about this along with [redacted] news. Next is my Congressman & Senator.Desired Settlement: I want a refund and a apology to all he has cheated on national TV!

Business

Response:

We have refunded this account completely ($90) and sincerely apologize for the inconvenience.

Review: On October 7, I ordered a product from www.jorgecruise.com. At that time, my credit card was charged and then I received an automated email indicating the product had shipped. Both notices were issued within one minute of ordering.

I never received a tracking number or any more specific delivery information. I did not receive my product. I tried to contact the company and the phone number indicates it is an online only store. I emailed the company 4 times in the last 10 days with no response. When you email the company you receive an automated response from 'billing.'

How could a legitimate company operate without any way for the customer to contact them? At this point, I am so disappointed with Jorge Cruise who presents himself publicly as someone who cares about health and well being when little care is given to the business operations.Desired Settlement: Full, speedy refund.

Business

Response:

We have reached out to this client directly to resolve this issue. We apologize for the inconvenience and we are working to resolve this.

Review: Ive attempted twice to cancel my membership on their website, both times I received an auto response saying " your membership has been cancelled.

Still, they deducted $10 from my checking account.

I've then attempted twice by email to cancel. The last email I assured them I'd be contacting the Revdex.com if they withdrew money from my account again.

I received email responses both times saying

"We have received your request and are working on responding to you as soon as possible...."

And yet a 4th debit of $10 has been taken from my account on 8/5/15.

At the very least, I want this to stop. At best, id like a refund of the money taken from me since attempting to cancel in April 2015.Desired Settlement: I would like a refund of the $40 taken so far from my account for a membership I've tried to cancel.

At the very least, I want the membership cancelled and the debits to stop

Business

Response:

We apologize for the inconvenience to the customer. We have closed down the account and refunded the charges ($40). Those should appear as credits in 7-10 business days.

Review: I signed up for a free trail of the Jorge Cruise program. I canceled prior to the end of the 30 day trial yet have been billed ever since. I want this cancelled and a refund of the charges.Desired Settlement: I would like a refund of the amount I was charged from January-May which is $50. Obviously, there are issues based on the number of other complaints I see posted.

Business

Response:

We have canceled this member's account and refunded $40. She was not charged $50 as she had a free 30 day trial, so billing did not start until February. We have refunded the February - May charges.