Joseph, Mann, & Creed

Dear [redacted]s,   The following is our response to your notice regarding the above complaint:   [redacted] - Houston placed an account in the amount of $4,093.70 for [redacted] with our agency for collections on August 2, 2013.   The account was closed in our office on August...

14, 2014, and removal was requested from any credit reporting agencies.   In an effort to resolve the consumer’s dispute, we have requested via e-OSCAR again that the account be deleted from any consumer reporting agency files to which we have submitted information. Consumer reporting agencies may take up to 30 days or longer to update consumer reports and this is beyond our control.   The account has been closed by our agency and returned to the original creditor. No further attempts to communicate or collect the debt, written or verbal will be made to the consumer by our agency.     The closure of the file in our office does not insure that our client will not pursue the balance in another manner. [redacted] – Houston is the sole owner of the accounts placed with our agency for collection.   Should you have any questions regarding this account, please feel free to contact us at the number listed below.   Sincerely,   Lisa L[redacted] Chief Compliance Officer Joseph, Mann & Creed [redacted]
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The following is our response to your notice regarding the above complaint: The [redacted] placed an account in the amount of $46.42 for [redacted] with our agency for collections on November 1, 2016. We received a payment from [redacted] on November 11, 2016, and remitted to The [redacted] ...

[redacted]. I spoke with The [redacted] today January 20, 2017, they are now showing the payment as being received. The consumer can contact them and restart her subscription. The account has been closed by our agency and returned to the original creditor. No further attempts to communicate or collect the debt, written or verbal will be made to the consumer by our agency. Our agency does not report debt on behalf of our client to any consumer reporting agencies.  The closure of the file in our office does not insure that our client will not pursue the balance in another manner. The [redacted] is the sole owner of the accounts placed with our agency for collection. Should you have any questions regarding this account, please feel free to contact us at the number listed below. Sincerely, Lisa L[redacted] Chief Compliance Officer Joseph, Mann & Creed

The following is our response to your notice regarding the above complaint:   [redacted] placed an account in the amount of $30.00 for [redacted] with our agency for collections on August 24, 2016.   Please be advised our records indicate the consumer had previously submitted to this...

office on September 26, 2016 a letter of dispute.   In an effort to resolve the consumer’s dispute, we have contacted our client, [redacted], who has confirmed the name and address listed on the account as well as the amount owed. Enclosed are supporting documents provided by our client that confirm the charges.   The account has been closed by our agency and returned to the original creditor. No further attempts to communicate or collect the debt, written or verbal will be made to the consumer by our agency. Our agency does not report debt on behalf of our client to any consumer reporting agencies.    The closure of the file in our office does not insure that our client will not pursue the balance in another manner. [redacted] is the sole owner of the accounts placed with our agency for collection.   Should you have any questions regarding this account, please feel free to contact us at the number listed below.   Sincerely,   Lisa L[redacted] Chief Compliance Officer Joseph, Mann & Creed [redacted]
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[redacted]   The following is our response to your notice regarding the above complaint:   HERTZ Car Rental placed an account in the amount of $335.48 for [redacted] with our agency for collections on April 25, 2017. ...

  Please be advised our records indicate the consumer had previously submitted to this office on May 15, 2017 a letter of dispute.   In an effort to resolve the consumer’s dispute, we have contacted our client, HERTZ Car Rental , who has confirmed the name and address listed on the account as well as the amount owed. Enclosed are supporting documents provided by our client that confirm the charges.   The account has been closed by our agency and returned to the original creditor. No further attempts to communicate or collect the debt, written or verbal will be made to the consumer by our agency. Our agency does not report debt on behalf of our client to any consumer reporting agencies.    The closure of the file in our office does not insure that our client will not pursue the balance in another manner. HERTZ Car Rental is the sole owner of the accounts placed with our agency for collection.   Should you have any questions regarding this account, please feel free to contact us at the number listed below.   Sincerely,   Lisa L[redacted] Chief Compliance Officer Joseph, Mann & Creed [redacted]
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.I'm pleased to know that Joseph, Mann & Creed will no longer pursue collection against me. However, I disagree with the documents provided by JMC. The Terms and Conditions I agreed to was to pay for the cost of repairs. Nowhere in the documents provided is the actual cost of repairs for a single tire. Hertz has continually refused to provide the auto shop repair bill for $335.48 to me which my insurance requires.Thank you  very much.

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The following is our response to your notice regarding the above complaint:   [redacted] placed an account in the amount of $1,382.60 for [redacted] with our agency for collections on July 7, 2016.   Prior to the receipt of this notice, our records do not indicate the consumer had submitted to this office any dispute of the debt.   In an effort to resolve the consumer’s dispute, we have contacted our client, [redacted], who has confirmed the name and address listed on the account as well as the amount owed. Enclosed are supporting documents provided by our client that confirm the charges.   Additionally, via e-OSCAR we have requested the account be deleted from any consumer reporting agency files to which we have submitted information. Consumer reporting agencies may take up to 30 days or longer to update consumer reports and this is beyond our control.   The account has been closed by our agency and returned to the original creditor. No further attempts to communicate or collect the debt, written or verbal will be made to the consumer by our agency. Our agency does not report debt on behalf of our client to any consumer reporting agencies.    The closure of the file in our office does not insure that our client will not pursue the balance in another manner. [redacted] is the sole owner of the accounts placed with our agency for collection.   Should you have any questions regarding this account, please feel free to contact us at the number listed below.   Sincerely,   Lisa L[redacted] Chief Compliance Officer Joseph, Mann & Creed [redacted]
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Although I believe the proof of charges document to be extremely invalid, I appreciate that your particular company won't be contacting me regarding this matter in the future. Thanks.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

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[redacted]   The following is our response to your notice regarding the above complaint:   Fiserv F/K/A Checkfree placed an account in the amount of $464.84 for [redacted] with our agency for collections on September 28, 2016.   Please be advised our records indicate the consumer had previously submitted to this office on October 13, 2016 a letter of dispute which contained a notice to cease and desist all attempts to collect this debt.   In an effort to resolve the consumer’s dispute, we have contacted our client, Fiserv F/K/A Checkfree, however, our client has been unable to verify the debt as requested. Therefore, we have ceased collection of this account and have returned the account to our client.   The account has been closed by our agency and returned to the original creditor. No further attempts to communicate or collect the debt, written or verbal will be made to the consumer by our agency. Our agency did not report debt on behalf of our client to any consumer reporting agencies.    The closure of the file in our office does not insure that our client will not pursue the balance in another manner. Fiserv F/K/A Checkfree is the sole owner of the accounts placed with our agency for collection.   Should you have any questions regarding this account, please feel free to contact us at the number listed below.   Sincerely,   Lisa L[redacted] Chief Compliance Officer Joseph, Mann & Creed [redacted] [redacted]

Initial Business Response /* (1000, 5, 2015/04/30) */
April 30, 2015
Dear Anita Robertson,
The following is our response to your notice regarding the above complaint:
Budget Truck placed an account in the amount of $113.65 for [redacted] with our agency for collections on April 06, 2015...


In an effort to resolve the consumer's dispute, we have contacted our client, Budget Truck , who has confirmed the name and address listed on the account as well as the amount owed. Enclosed are supporting documents provided by our client that confirm the charges.
The account has been closed by our agency and returned to the original creditor. No further attempts to communicate or collect the debt, written or verbal will be made to the consumer by our agency. Our agency does not report debt on behalf of our client to any consumer reporting agencies.
The closure of the file in our office does not insure that our client will not pursue the balance in another manner. Budget Truck is the sole owner of the accounts placed with our agency for collection.
Should you have any questions regarding this account, please feel free to contact us at the number listed below.
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2016/03/17)...

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[redacted]
The following is our response to your notice regarding the above complaint:
[redacted] placed an account in the amount of $15.00 for [redacted] with our agency for collections on March 2, 2016
Please be advised our records indicate the consumer had previously submitted to this office on March 14, 2016 a letter of dispute.
In an effort to resolve the consumer's dispute, we have contacted our client, [redacted], who has confirmed the name and address listed on the account as well as informing us to close the account in our office.
The account has been closed by our agency and returned to the original creditor. No further attempts to communicate or collect the debt, written or verbal will be made to the consumer by our agency. Our agency does not report debt on behalf of our client to any consumer reporting agencies.
The closure of the file in our office does not insure that our client will not pursue the balance in another manner. [redacted]is the sole owner of the accounts placed with our agency for collection.
Should you have any questions regarding this account, please feel free to contact us at the number listed below.
Sincerely,
Lisa L[redacted]
Chief Compliance Officer
Joseph, Mann & Creed
[redacted]
Initial Consumer Rebuttal /* (2000, 7, 2016/03/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2016/06/07) */
[redacted]
June 7, 2016
Summit County Revdex.com
Attention: [redacted], Consultant
Re: Revdex.com...

File Number: [redacted]
Filed by [redacted] against Joseph Mann and Creed

Dear [redacted],
The following is our response to your notice regarding the above complaint:
[redacted] placed an account in the amount of $154.43 for [redacted] with our agency for collections on May 13, 2016.
Prior to the receipt of this notice, our records do not indicate the consumer had submitted to this office any dispute of the debt.
In an effort to resolve the consumer's dispute, we have contacted our client, [redacted], who has confirmed the name and address listed on the account as well as the amount owed. Enclosed are supporting documents provided by our client that confirm the charges.
The account has been closed by our agency and returned to the original creditor. No further attempts to communicate or collect the debt, written or verbal will be made to the consumer by our agency. Our agency does not report debt on behalf of our client to any consumer reporting agencies.
The closure of the file in our office does not insure that our client will not pursue the balance in another manner. [redacted] is the sole owner of the accounts placed with our agency for collection.
Should you have any questions regarding this account, please feel free to contact us at the number listed below.
Sincerely,
Lisa L[redacted]
Chief Compliance Officer
Joseph, Mann & Creed
[redacted]

The following is our response to your notice regarding the above complaint: [redacted] placed an account in the amount of $484.00 for [redacted] with our agency for collections on November, 28, 2016.  Prior to the receipt of this notice, our records do not indicate the consumer had...

submitted to this office any dispute of the debt. In an effort to resolve the consumer’s dispute, we have removed our agent Kamilia H[redacted] from contacting the consumer. Additionally, we reached out to [redacted], and set up a payment arrangement with her to resolve the account in our office.   Should you have any questions regarding this account, please feel free to contact us at the number listed below.  Sincerely,  Lisa L[redacted]Chief Compliance OfficerJoseph, Mann & Creed

Sorry I was out of the office yesterday. I am satisfied with that response, I wanted them to not make contact again and it seems that they've stated they won't. I can login to the complaint and make a formal response if you need me to in order to close the complaint. Thank you for your help!
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