Journal Star

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Really handshaking and being happy???? The porch will leak with washing of the porch by spraying water on itAll folks thatI know wash their porches in this mannerHow else would you clean a Porch?? Joe Malone the owner did witness this and when he asked to demo this and I did and the water was just dripping Then he the put the hose with full spray under the door threshold and it created a water fall in the basementagain it was and is understood that once the concrete slab was replaced it would not leak water into the basement and be air tightHe stated that if was is leaking then you should not spray under the doors thresholdThis was his resolve...So can you ask Malone Conrcete to contact Mother Nature not to rain on the porch maybe he has a special in with her Furthermore Joe Malone stated that all the slabs he replaced which are sealed in the same manner and he never had a compliant and if their are no complaints then why is this leaking? Please note the first detection of water was seen in the basement when the last Month was hit with heavy rains thus the hose did not play a factor in the leak in the initial findingsyes he did attach the sidingbut with caulking without nails and now when you press the siding it will cave in about 3/of an inch and it appears to be falling offthis is not Normalpoor workmanship....and who puts siding up without nails??? True the door will be replaced but the construction contractor can not be held responsible for poor workmanship and poor construction from Malone J L Concrete of Gibsonia please do not close this the siding has to reattached with nails and the leak has to be resolved so that washing or heavy rains will not allow water to enter the basement see picture attached for siding Thankyou ***

Initial Business Response / [redacted] (1000, 5, 2016/08/11) */ Customer will be issued a $credit to offset the premium edition chargesThe fluctuating expiration dates are due to our premium editionsOur premium editions are billed as a surcharge since there could be a month where one is not published Thus, the charge shortens up your expire date Premium Editions contains special content that is generally not within the scope of regular newspaper informationExtra resources are required to put together these special editions W Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/08/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) WhIle I will be happy with the refund, I have not received any communication to date from Peoria Journal StarI remain unhappy with the misleading billing practicesI will be satisfied with this complaint upon receiving the refund and/or fulfillment of my full subscription but will not extend my subscription without a change in the billing practices

I am rejecting this response because: I do not agree to paying yearlyI will accept the offer if offered current billing options to pay for weeks, or weeks, or weeks, or weeks at $rate

I am rejecting this response because: Hello, I'm writing again on same complaint as just last week or week beforeThe Journal star has yet to return our money to usNot trying to be a jerk but they have not been truthful about thisI DID call them clear back in January to stop paper and stop paymentsI was told it paper delivery would end on the of February and that no more payments taken outThey took payment out I called them on 11th? and paper was stopped on 13th or 14thI contacted the Revdex.comThe Journal Star did call my house but I was not here to answer it ( caller ID) and they did not leave messageI did receive an email from Revdex.com stating would be returned by them last weekand still nothingI would appreciate the Revdex.com help in this mannerIts not the 22.50, its the whole deal of them acting like I did not call in January , its the deal of them saying in the email they contacted me to tell me money would be returned and its the fact its still not returnedThank you for your time, wendyI'd just like my money refundedI don't even need a "pretend" call from them

Initial Business Response / [redacted] (1000, 5, 2016/08/23) */ Subscriptions do not stop on expireMany customers are often late in paying and get upset with the subscription being stopped for nonpayment We have cleared the $from [redacted] 's account Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/09/03) */ (The consumer indicated he/she ACCEPTED the response from the business.) Yes I accept the amount removed from my account and thank you BUT I told your representatives to cancel and you continued to deliver paper and then billed me for it, I do believe there is a problem with your communication between departments

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thank you for your prompt response to this issue

Initial Business Response / [redacted] (1000, 5, 2015/11/02) */ Refund was processed on 10/and generally takes about daysRefund should be received the week of November 2nd Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/11/06) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Customer was contacted by delivery contractorDelivery is being verified to ensure the problems are corrected

The reasons for the shortening of the expire date is related to the Premium Editions published each month in the Journal StarAs of January 2017, we no longer shorten the expire dateThe charge has been incorporated into the subscriber's rateWe will adjust MsSwanson's expire date to October 20th to provide the full year of delivery serviceVacation credits as well as missed delivery credits were indicated on her account correctly

We spoke to the customerCustomer confirmed that service has improvedPaper is being delivered and in the proper location

Initial Business Response / [redacted] (1000, 6, 2016/05/16) */ Partial refund amount was sent to the customer, however, check has not been cashed. Void has been placed on check and a new refund in the amount of $39 is being reissued. Customer should received refund within the next two weeks. Initial... Consumer Rebuttal / [redacted] (2000, 8, 2016/05/17) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 12, 2016/02/09) */ Please see the attached documentThe document cites email correspondence with the customerCustomer acknowledges the one time credit she received on March 18, Also, customer does acknowledge notification on the invoiceThe customer is opted out of TV TimesI will issue customer a $credit for the premium editions but cannot issue the full amount since customer was previously notified: [redacted] Account.docx: Initial Consumer Rebuttal / [redacted] (3000, 14, 2016/02/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) I sent the business a copy of my e-mailed receipt that said my expiration date was 05/08/The e-mailed receipt did not say anything about "premium editions" or "TV Times." There was never any mention of TV Times with my correspondence, I did acknowledge the premium editions small print on the paper renewal, but when I renewed on-line, there was no mention of either "TV Times" or "premium editions" on my receiptI do not understand why this company has done nothing to fix their apparently incorrect expiration dates being printed on receiptsOther businesses that run on subscription give either exact expiration dates or exact number of issues to be receivedThere is no advantage in a "year's" subscription, when a company randomly decides to end the year whenever they feel like it, hence I will not be subscribing again

The problem with locating customer's account was related to a misspelling and the representative did not locate account by addressCustomer is being refunded subscription amountRefunds take approximately two weeks

Customer was contacted regarding deliveryCustomer states delivery has been made on time the past few daysWill continue to monitor account to ensure timely delivery

Initial Business Response / [redacted] (1000, 5, 2016/07/18) */ We have cleared the balance on the account and will add the household to our no solicitation list Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/07/22) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accept resolution provided by the companyIt clears the balance of non-desired copies, and as a secondary, it acknowledges that the pre-paid weeks was not up to par for the consumerFinally, the "no solicitation list" is accepted as a reflection of a no desire for further transactions, especially since the business was unable to come to a fair solution without the involvement of the Revdex.com

Message was left for customer to confirm timely deliveryDelivery was confirmed the previous week

Initial Business Response / [redacted] (1000, 5, 2016/01/11) */ There is a pending refund for the customer in the amount of $The refund takes about two weeks to receiveWe do not offer reimbursement for time spent on the phoneHowever, customers do have the option of handling transactions through our website

Customer was contacted by distribution company and arrangement made to pay for doorLeft customer a message following up on the situation to be sure of the resolution

The rep had not put a stop on the Auto Pay which they should do when they are stopping an account in the future The account was stopped for 2/which was stopped when the customer called in on 2/regarding the Auto Payment There is a refund scheduled to go out this week for $ We called and left a message explaining this to her