Journal Star

Initial Business Response /* (1000, 5, 2016/08/11) */
Customer will be issued a $42 credit to offset the premium edition charges. The fluctuating expiration dates are due to our premium editions. Our premium editions are billed as a surcharge since there could be a month where one is not published....

Thus, the charge shortens up your expire date.
Premium Editions contains special content that is generally not within the scope of regular newspaper information. Extra resources are required to put together these special editions.
W
Initial Consumer Rebuttal /* (3000, 7, 2016/08/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
WhIle I will be happy with the refund, I have not received any communication to date from Peoria Journal Star. I remain unhappy with the misleading billing practices. I will be satisfied with this complaint upon receiving the refund and/or fulfillment of my full subscription but will not extend my subscription without a change in the billing practices.

Initial Business Response /* (1000, 5, 2016/07/18) */
We have cleared the balance on the account and will add the household to our no solicitation list.
Initial Consumer Rebuttal /* (2000, 7, 2016/07/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept...

resolution provided by the company. It clears the balance of non-desired copies, and as a secondary, it acknowledges that the pre-paid 13 weeks was not up to par for the consumer. Finally, the "no solicitation list" is accepted as a reflection of a no desire for further transactions, especially since the business was unable to come to a fair solution without the involvement of the Revdex.com.

Customer was contacted regarding delivery. Customer states delivery has been made on time the past few days. Will continue to monitor account to ensure timely delivery.

Initial Business Response /* (1000, 5, 2016/01/11) */
There is a pending refund for the customer in the amount of $97.95. The refund takes about two weeks to receive. We do not offer reimbursement for time spent on the phone. However, customers do have the option of handling transactions through...

our website.

Customer was contacted by distribution company and arrangement made to pay for door. Left customer a message following up on the situation to be sure of the resolution.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. Thank you for giving us a voice where we really had none. Sincerely, [redacted]

We have spoken to the customer. Delivery has been restarted and there are no current problems.

TV Book was redelivered on May 3. Will credit customer for four weeks of the TV Times.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11992679, and find that this resolution is satisfactory to me.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Thank you for your prompt response to this issue.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 1[redacted] and find that this resolution is satisfactory to me.

Initial Business Response /* (1000, 6, 2016/05/16) */
Partial refund amount was sent to the customer, however, check has not been cashed. Void has been placed on check and a new refund in the amount of $39 is being reissued. Customer should received refund within the next two weeks.
Initial...

Consumer Rebuttal /* (2000, 8, 2016/05/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.