Joven Skin Care

In regards to Complaint ID [redacted] , the customer was billed $for Sereno Eye Creme and $for Joven Skin CareWe waived all fees when the customer called inThe customer filed a chargeback dispute with her bank on both charges (3/2/15) and has already been refunded through that processWe can not provide an additional refund to herThis case should be closed and satisfactory.Kind Regards,Joven Skin Care Support Team

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] Good Afternoon,Please see the two attachments See below for more detailAttachment One is the shipping information:- Contains the two shipping labels that were attached the boxes the product came in- Contains two packing lists that were inside each box**There is NO mention of cost**Attachment Two is my Bank account Information:- Contains a copy of my banks statement that shows the four withdrawals from my account You will also see the phone number of the companyIt is very clear that the company is stalling in their response by saying they cannot find the account You can clearly see that they shipped product as well as charged us They made sure that important information is hidden so catch consumers off guard This should be illegal Terms and conditions should NOT have to searched for when money is involved This company did NOT send a confirmation email After I paid for the sample, the website told me that my transaction was successful, but nothing was sent to me They have my email address, so if they said they sent something, please have them show you their sent file Thank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

To Whom It May Concern, We can not find the customer's orders with their name or email addressCan they provide an order ID or show a copy of their confirmation receipt? What does it say on their billing statement? Kind Regards

[redacted] , This is in response to complaint ID [redacted] We did not receive any online notice and letters went to a vendor of ours and we did not get them until just nowA few of the feedback points to respond to the customer's concernsThe business is located in Maryland and the fulfillment center where products get sent out is in Santa AnaNothing deceptive about thatSecondly, due to the customer's concerns, there was never a $charge placed on the accountThirdly, we have refunded the $charge for the last shipment based on the return of the productAn order confirmation is sent out for each initial order that is placedThis provides the phone number to call and there is enough information to send an email inquiry backLastly, the terms and conditions outline all procedures that a customer must follow to cancel their product or stop billingThere are no customer comments until after the second charge, which was on May 4th, Please update the complaint with this response and update our ratings for Joven Skin Care.Kind Regards,Joven Skin Care Support Team

To Whom It May Concern, Thank you for submitting the paperworkAll billing procedures are discussed on the terms and conditions prior to purchasing the productsWith that being said and making sure the customer is satisfied, we have already refunded both $and $chargesPlease look for a credit within 3-business days Kind Regards

This is in response to complaint ID [redacted] We did not receive any online notice and letters went to a vendor of ours and we did not get them until just nowThe customer has disputed charges with the bank on both $and $chargesThey will have to remedy this through the bankPlease update the complaint as closed and update our ratings for both Joven Skin Care and Sereno Eye Creme.Kind Regards,Joven Skin Care Support Team

[redacted] This is in response to complaint ID [redacted] We did not receive any online notice and letters went to a vendor of ours and we did not get them until just nowWe have refunded the customer the remaining 50% on Joven Skin Care and Sereno Eye Creme and the $cancellation fee Please make note that we have taken care off this for the customer and update our rating for both businesses.Kind Regards,Joven Skin Care Support Team

We are more than happy to help the customer, but did not see any attached filesCan you please send those over so we can review? Kind Regards

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

To Whom It May Concern, The customer has already initiated a dispute with their bank on June 10, and June 11th, for both charges of $and $The money has been refunded through that process, so there is nothing further we can doPlease kindly update the complaint and
our rating for responding in a timely manner.Kind Regards,Joven Skin Care Support Team

***, In regards to Complaint ID: ***, the buyer made their first call on May 6th, and agreed to get a refund minus the restocking fee of $Her account was cancelledWith that being said, we still issued a full refund of $to her credit card on May 8th, We have
done our job as a business.Kind Regards,Joven Skin Care Support Team

*** This is in response to complaint ID ***We did not receive any online notice and letters went to a vendor of ours and we did not get them until just now. We have refunded the customer the remaining 50% on Joven Skin Care and Sereno Eye Creme and the $
cancellation feePlease make note that we have taken care off this for the customer and update our rating for both businesses.Kind Regards,Joven Skin Care Support Team

To Whom It May Concern, All customers have to read the Terms and Conditions prior to purchase of any products which clearly outlines the billing processDue to us making sure we meet customer needs, we have processed refunds of $and $Please look for a credit within 3-business
days.Kind Regards,Nouveau Skin Care Support Team

To Whom It May Concern, We have refunded the $and $chargesPlease look for a credit within 3-business daysKind Regards,Joven Skin Care Support Team

To Whom It May Concern,
We can not find the customer's orders with their name or email addressCan they provide an order ID or show a copy of their confirmation receipt? What does it say on their billing statement?
Kind Regards

To Whom It May Concern,
We apologize if the customer was hung up on as that is never the intention of our customer service representatives50% refunds were already issued against the accountWe have gone ahead and refunded the remaining portion, so both charges of $and
$have been refunded in full.
Kind Regards,
Joven Skin Care Support Team

Revdex.com:
I have reviewed
the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
Good Afternoon,
Please see the two attachments See below for more detail
Attachment One is the shipping information:
- Contains the two shipping labels that were attached the boxes the product came in
- Contains two packing lists that were inside each box
**There is NO mention of cost**
Attachment Two is my Bank account Information:
- Contains a copy of my banks statement that shows the four withdrawals from my account You will also see the phone number of the company
It is very clear that the company is stalling in their response by saying they cannot find the account You can clearly see that they shipped product as well as charged us They made sure that important information is hidden so catch consumers off guard This should be illegal Terms and conditions should NOT have to searched for when money is involved
This company did NOT send a confirmation email After I paid for the sample, the website told me that my transaction was successful, but nothing was sent to me They have my email address, so if they said they sent something, please have them show you their sent file
Thank you

We have contacted the other business that this customer has their account withThe feedback is this: The customer agreed to partial refunds for both products on 7/25/and refunds were processed that dayIn light of satisfying the customer's concerns, the remain part of the charge has been already refunded on 8/8/for both productsThose refunds were for $and $Please look for a credit within 3-business days. Kind Regards, Sevan Skin Care Support Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find
that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***