Joy Systems, Inc

Good Morning,We have assisted the customer in every way possible but we do not service printers and that is the problem she is having

Complaint: [redacted] I am rejecting this response because: The problem still existsJoy Inchad only one solution - replace the laptop, not fix itThat was unacceptable since I bought a two year warranty on the pcThe laptop still will not reboot with the battery installedI still have to remove it firstFor a six hundred dollar refurbished pc, this is ridiculousThis is my second reburbished laptop, and my last Regards, [redacted]

This case has been resolved with the customerA working replacement computer has been sent to her

Hello, The customer has been notified this morning that the replacement computer will be shipped out shortlyWe will also be sending a *** tracking notification when the unit is shipped

Complaint: ***
I am rejecting this response because:The company knows that there products are garbage This is the second computer that they sent me, and they were both trash Of course they would be out of warranty
Regards,
*** ***

Hello,The customer is out of warranty, it is not couple weeks or even monthsIt has been out of warranty for couple years

We called again this morning and left a messageThey can contact us back at ***

Good Morning,As of right now we are bringing the computer back here to have it set up for here then we are going to return the unit back to her. Thank you

Hello,I'm not sure what the customer is talking about the defective computer she was sending back to us for replacement got back to us yesterday and now it is the middle of being replacedThere was never any confusion or *** bringing it somewhere elseComputer is here and is being replaced and
they will receive email updates when *** picks up the replacement

Morning,Customer just wanted to complain, does not want it resolved or replaced

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in
reference to complaint ID *** and find that this resolution is satisfactory to me
I will dismiss my complaint as soon as I receive the check from Joy Systems and deposit it in an account to confirm its veracity Sincerely, *** *** ***

We contacted the customer and we refunded the unit for them

Complaint: ***
I am rejecting this response because:
I am compliant because to resolve it to replace or refund they are saying lie.they replaced me with another computer with taking my credit card details.that
all I want to say about this company how they are scamming
Regards,
*** *** ***

Hello,  The customer has been contacted and updated. The replacement computer has been shipped as of Thursday 4/12/2018 the package has been shipped VIA [redacted] overnight  [redacted]

[A default letter is provided here which indicates your acceptance of the business's...

response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:  Not rejecting this,but I cannot call back if it's not a toll free phone number I received the message and will hope someone calls me back.
Regards,
[redacted]

We apologize for any mishaps this might have caused you. Here is the [redacted] tracking number of the battery we shipped to your address [redacted]

Customer contacted us about the problem on 4/6 not 3/19.At this time even both dates would be way out of warranty over month.If the unit is out of warranty there is nothing we can do.

Joy System does not handle any money here, the customer has bought the computer from [redacted] and paid [redacted]. They are the only people who can refund it as they paid them not us. We have stated this to the customer a number of times and also suggested we can do replacement.

Case has been resolved and customer will be getting refund.Please close case.