Joy Systems, Inc

Good Morning [redacted] After looking into this for you, this unit does have 8 RAM slots in the unit and when we build the unit usually we will use all the RAM slots. As you see in the picture below is the location of all 8 slots. One set is in plain view and the other set is under the fan, you can...

see the white tabs sticking out of the bottom. Can you please take screen shot of the system properties page for me, and also of the inside of the computer as there most likely RAM already in those other slots.

Morning,We are refunding the customer, as of right now the computer is on its way back to us. Once we get it back here we are going to refund the customer.  [redacted] Tracking Number: [redacted]

Complaint: [redacted]
I am rejecting this response because:
The problem still exists. Joy Inc. had only one solution - replace the laptop, not fix it. That was unacceptable since I bought a two year warranty on the pc. The laptop still will not reboot with the...

battery installed. I still have to remove it first. For a six hundred dollar refurbished pc, this is ridiculous. This is my second reburbished laptop, and my last. 
Regards,
[redacted]

The company has contacted me and corrected the issues I was having with the product. They honored the warranty and made the product functional and working to it's maximum capacity. Therefore I am retracting the complaint. Joy Systems sell top quality products that work well and always honor their...

warranties. I will do business with them again. Please give them a good rating.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because we are still in the process of resolving the claim.  The company is working dilligently to resolve the matter but, as of yet, we have not reached a resolution.  As I have...

expressed to Joy Systems, my preference to return this laptop and receive one with a compatible OS and Product Key to begin with.  I should not have had to spend any time installing a new OS or trying to re-install a network driver as a result of that installation.  The OS already installed on the computer upon shipment should have been compatible but was not.  They responded to my initial complaint by sending out the correct OS on a disk, but installing this disk deleted my WIFI network driver rendering my laptop useless with regards to using the internet/email communication.  I was then prompted to install a driver (which required re-installing the new OS and transferring the driver download) and this did not work either.  I am currently communicating wtih representatives of this business and will close this complaint upon its resolution.
Regards,
Ashley Teal

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Morning,Customer has been out of warranty for well over the year. Just like any warranty anyone provides we are unable to do anything as it is out of warranty.

Complaint: [redacted]
I am rejecting this response because: I bought a two year warranty for just such a reason. They sent me a computer that would not boot into Windows with the battery in dock. Take the battery out - it works. The warranty I bought was to fix any problems, not replace the computer. I have yet to receive any paper work from [redacted] regarding that warranty (something they told me had been mailed). Joy Inc. did replace the battery though - they sent me a battery that was manufactured in 2012. Not exactly new. It gave me the same results. Other than that problem, the computer is working fine. 
Regards,
[redacted]

Hello,We told the customer we can absolutely have it replace under the warranty. Not sure what the problem is when we did out part as the computer is under the warranty.

Good Morning,We have assisted the customer in every way possible but we do not service printers and that is the problem she is having.

Customer has been taken care of.

We contacted the customer and left a voicemail for him to contact us back, we also sent him email to email or call us back.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I found someone to help with removing  my printer drivers & reinstalling them completely. It took a bit of time to figure out why the USB port was not excepting the printer,but it is now able to work.I guess some adjustments had to be done as I had no way to go to properties to fix the issue.
Regards,
[redacted]

We have contacted the customer and assisting.

This case has been resolved with the customer. A working replacement computer has been sent to her.