Dear Revdex.com officer, Our Customer Service Representative talked and explained with Mr[redacted] , Unicode","sans-serif # We will be refunding the remaining balance of for Mr[redacted] 's order # [redacted] .However, Mr [redacted] used the item, and returned itThis will be a one time exception per our policy: • You may return your order within days of delivery date (*restriction applies)All returned items must be unused, unopened, and in original packaging for a refund.*All cartridges, atomizers, e-liquids, coils, RBA, and clearance items are final sale and are not covered by our 30-day return policy and warranty• Customer assumes all costs in shipping items back to Joyetech USA IncWe encourage customers to ship their return packages with trackingWe are not responsible for returned items that are damaged or lost in transit• Approved refunds do not include shipping expenses• There is a 15% restocking fee for all returned itemsAll shipping expenses are non-refundable• The customer is responsible for any return fees incurred from customs and/or the carrier to have an order shipped back to usPlease let us know if you have any further questionsWe will be happy to assist youKindly, Joyetech USA Inc
Dear Revdex.com officer, Joyetech USA is one of many Joyetech product distributors in U.S, All Joyetech products directly purchased from Joyetech USA's official online store (http://www joyetech.us), except consumables and rebuildable products, are covered by warranty for a standard days from the date of purchase ("warranty period") Joyetech USA warranty responsibility is limited and separated from the manufacturerIf the customer did not purchase from www.Joyetech.us, please contact the local store that the customer have purchased from for warranty we checked our retail online sale data base, we didn't find any purchase order with Mr [redacted] [redacted] Our customer service representative called Mr [redacted] [redacted] , find out that Mr [redacted] bought his eLeaf 50W in a local store, our CSR explained our warranty policyMr [redacted] should go back to the local store where he purchase his device, get warranty from the local store Best Regards Joyetech USA
Dear Revdex.com Officer, Joyetech USA Inc is one of many Joyetech distributor's in U.S., All Joyetech products directly purchased from Joyetech USA's official online store (http://wwwjoyetech.us), except consumables and rebuildable products, are covered by warranty for a standard days from the date of purchase ("warranty period")Our warranty responsibility is limited and separated from the manufacturerIf you did not purchase from www.Joyetech.us, please contact the store that you have purchased from for warrantymore detail please refer to http://www.joyetech.us/warranty-terms Furthermore, [redacted] did not discontinued this iStick 50W, this model still selling on http://www.***us.com/istick-50w-variable-wattage-device.html As Mr [redacted] indicated in his email, he brought his device from a local store, Our customer Service Representative emailed Mr [redacted] explained this circumstances, we also left a voice message to Mr [redacted] 's cell phone, if Mr [redacted] have any further assist we are more than happy to explain Regards, Joyetech USA
I regret to inform you that I have been experiencing medical complications which require me to be bedridden for the rest of my pregnancy I have taken an early leave of absence from Joyetech, USA Upon my return I will be joining a wholesale team at MyVapors in Tustin, CA MyVapors is the authorized U.Sdistributor for Joyetech productsJoyetech, USA is supporting my transition to MyVaporsIn the meantime, please direct all inquiries to my associate [redacted] at [redacted] and she will be glad to assist you in continuance of purchasing Joyetech and eLeaf productsThank you for your continuous support and businessI look forward to working with you again in the near futureSincerely, [redacted] ***
We have checked this issue, the customer never bought the device directly through Joyetech USAThey will have to contact the manufacturer directlyThe email address for the manufacturer and their customer service team is [email protected], we will recommend to either speak with the retailer where this device was purchased from, or the manufacturer
Dear Revdex.com officer, Joyetech USA is one of Joyetech products distributors in USA, we provide a day warrenty on all Joyetech products directly purchased from Joyetech USA's official online store (http://wwwjoyetech.us)As Mr/ Mrs [redacted] mentioned in the complaint, Mr/ Mrs [redacted] purchased the device from a local retailer, however, the local retailer should take care of Mr/ Mrs [redacted] 's deviceour customer representative called Mr/ Mrs [redacted] this morning and explained our policyhope Mr/ Mrs [redacted] could understand our return/warrenty policy, hope the local retailer would take good care of the deviceRegards Joyetech USA
Greeting Revdex.com officer:Joyetech USA is one of many Joyetech product distributors in U.S, All Joyetech products directly purchased from Joyetech USA's official online store (http://wwwjoyetech.us), except consumables and rebuildable products, are covered by warranty for a standard days from the date of purchase ("warranty period") Joyetech USA warranty responsibility is limited and separated from the manufacturerIf the customer did not purchase from www.Joyetech.us, please contact the local store that the customer have purchased from for warranty As [redacted] mentioned in his/her complaint, the device are purchased from a local store, [redacted] have to go back to the local store where he/she purchase this device, get warranty from the local store Best Regards Joyetech USA
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] P.SEven though the whole truth on how this matter started I did get a new device today and I have an email that it carries a day warranty! On that note if any futher problems I can open a new claim! I am retaing all phone logs and emails from this claim for an possible follow ups! I hope this device works well because I am done with Joyetech and it's products!
We see that the customer bought from a dristributor that Joyetech USA does not distribute toHowever, the customer will need to contact the manufacturer directly at I believe [email protected]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below This is a [redacted] company with garbage customer service and products do you guys even read my messages? I complaint about the products and customer service and they are replying that contact them if I want to buy more products!!! GEEZ Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I am dissatisfied with the response because it seems to indicate their policy treats returns of shipments of non-conforming goods the same way as an elective return of a conforming good However, I am satisfied in this instance that the seller refunded the remaining balance of what was owed Regards, [redacted]
Dear Revdex.com officer,Joyetech USA is one of Joyetech products distributors in USA, we provide a day warrenty on all Joyetech products directly purchased from Joyetech USA's official online store (http://wwwjoyetech.us).As Mr/ Mrs [redacted] mentioned in the complaint, Mr/ Mrs [redacted] purchased the device from a local retailer, however, the local retailer should take care of Mr/ Mrs [redacted] 's deviceour customer representative called Mr/ Mrs [redacted] this morning and explained our policyhope Mr/ Mrs [redacted] could understand our return/warrenty policy, hope the local retailer would take good care of the device.RegardsJoyetech USA
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowso based on what im readyingthe company isnt going to stand behind there product? and they can care less of the safety of there customers while using there product? I am outraged that this is how they do businessregardless of a warranty I would like a FULL complaint filed against there company and there products and I want everyone to know that there products BLOW UP IN PEOPLES HANDS AND THEY DO NOT CARE Regards, [redacted]
Dear Revdex.com officer, Thank you for contacting us regarding MrFrancesco [redacted] complaint with an assigned ID # [redacted] We at Joyetech USA Incare very appreciative of each of our customers, and value all of our customers'satisfaction as our first goal.After investigation of this case, according to our record, our technical support team did test the iStick and confirmed it was not defectiveIn order to retain the customer's trust, we still decided to send the customer a replacement; however, our customer service representative mistakenly sent the original device back to the customerOn May 4th, our general manager was notified of this once we received this complaint, and decided to send the customer a brand new device immediately as an apology for any inconvenience this matter caused Mr [redacted] We expressed our sincerest apology to him for sending the wrong item and for the damage caused during transitBoth our general manager and customer service supervisor double checked the package and confirmed it was packed properly with a brand new iStick before our warehouse shipped the package outUnfortunately, the customer is still unsatisfied with our good faith effort to resolve the complaint: on May 11th, he claimed that the new device he received was scratched and was not "brand new", and refused to send the original "damaged" item back though we had provided him with a pre-paid return label to do soIn addition, he emailed us two pictures of the "damaged" product and the "scratched" product, which we attached in this letter as wellHowever, according to the pictures, both products seem new and undamagedAt this point, it is difficult for us to take further investigation for the devices if the customer refuses to cooperate with usWe hope the customer could respect all the efforts we have done for retaining his confidence and good faith.We at Joyetech USA Inctreat every customer's need and satisfaction as our first priority; however, the mutual satisfaction could hardly be achieved without the customer's cooperationWe do hope Revdex.com could have a fair judgment regarding this case, and help us with it.Sincerely,Customer Service DepartmentJoyetech USA Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The response from the company is untrue They never said they would ship the item in questionThey told me they would give me 10% off a future orderI told them there would be no more orders from their companyThat is when I contacted the Revdex.comI find it kind of funny that I receive a call from them today, 2/22/17, that they would send the item if I wantedI told them no thanks, and will be telling anyone to stay away from this company Thank you to the Revdex.com for your time and effort in this complaint Regards, [redacted]
Dear Revdex.com Officer, We are Joyetech USA Inc, the official US distributor (or re-seller) of Joyetech productsWe are not the manufacturer JoyetechThe manufacturer is Joyetech and they are located in China and their website is www.Joyetech.comThere are many of distributors of Joyetech products in the USATo get the warranty fulfilled, the customer must take the product back to the store it was purchased from and the store is supposed to send it back to their Joyetech distributor for warranty purposes if it’s within the day manufacturer warrantyIf the store refuses, the customer can ask for the store’s distributor's info (contact #) and contact them directly for warranty purposesIf any customer buys directly from us (www.Joyetech.us), we will always be happy to help! If the customer can't get the distributor's information to contact them, they can contact Joyetech the manufacturer directly by filling out the product service form on Joyetech.com (the manufacturer's website), or email them at [email protected] , and customer service from Joyetech HQ will get back to them about what to do and where to send it in for warranty replacement We’ve checked our online store records database, unfortunately we didn't find Mr [redacted] order, our customer service representative called Mr Miller and explained our warranty policy and refer the proper way to get Mr [redacted] device warranted Best Regards Joyetech USA
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below so based on what im readyingthe company isnt going to stand behind there product? and they can care less of the safety of there customers while using there product? I am outraged that this is how they do businessregardless of a warranty I would like a FULL complaint filed against there company and there products and I want everyone to know that there products BLOW UP IN PEOPLES HANDS AND THEY DO NOT CARE Regards, [redacted]
Dear Revdex.com officer, Our Customer Service Representative talked and explained with Mr[redacted] , Unicode","sans-serif # We will be refunding the remaining balance of for Mr[redacted] 's order # [redacted] However, Mr [redacted] used the item, and returned itThis will be a one time exception per our policy: • You may return your order within days of delivery date (*restriction applies)All returned items must be unused, unopened, and in original packaging for a refund.*All cartridges, atomizers, e-liquids, coils, RBA, and clearance items are final sale and are not covered by our 30-day return policy and warranty • Customer assumes all costs in shipping items back to Joyetech USA IncWe encourage customers to ship their return packages with trackingWe are not responsible for returned items that are damaged or lost in transit • Approved refunds do not include shipping expenses • There is a 15% restocking fee for all returned itemsAll shipping expenses are non-refundable • The customer is responsible for any return fees incurred from customs and/or the carrier to have an order shipped back to us Please let us know if you have any further questionsWe will be happy to assist you Kindly, Joyetech USA Inc
I have seen this tactic before with bad companiesThey try to make it so customers can't get help or complain about them by using different names and calling them self the re-seller and not the manufacturerOn the box it says manufactured by EleafEleaf is the subsidiary company of Shenzhen iSmoka Electronics CoThey sale E-cigs that are always leaking and when you try and get that fixed they give you the runaroundEven if they have nothing to do with making it, they know how much customers contact them about issues yet they still sale these products to places all around the US
Dear Revdex.com Officer,Our Customer Service representative have been try to contact Miss [redacted] a few times to explain our policy and see any best help we could offer, we called Miss [redacted] *** and left messages, unfortunately our calls never went through and never got any call back from Miss [redacted] ***Again, Joyetech USA Inc is one of the many Joyetech product distributors in US, we are not the Joyetech manufacturer, Joyetech USA warranty responsibility is limited and separated from the manufacturerIf the customer did not purchase from www.Joyetech.us, please contact the local store that the customer have purchased from for warranty.All Joyetech products directly purchased from Joyetech USA's official online store (http://wwwjoyetech.us), except consumables and rebuildable products, are covered by warranty for a standard days from the date of purchase ("warranty period")RegardsJoyetech USA Inc
Dear Revdex.com officer, Our Customer Service Representative talked and explained with Mr[redacted] , Unicode","sans-serif # We will be refunding the remaining balance of for Mr[redacted] 's order # [redacted] .However, Mr [redacted] used the item, and returned itThis will be a one time exception per our policy: • You may return your order within days of delivery date (*restriction applies)All returned items must be unused, unopened, and in original packaging for a refund.*All cartridges, atomizers, e-liquids, coils, RBA, and clearance items are final sale and are not covered by our 30-day return policy and warranty• Customer assumes all costs in shipping items back to Joyetech USA IncWe encourage customers to ship their return packages with trackingWe are not responsible for returned items that are damaged or lost in transit• Approved refunds do not include shipping expenses• There is a 15% restocking fee for all returned itemsAll shipping expenses are non-refundable• The customer is responsible for any return fees incurred from customs and/or the carrier to have an order shipped back to usPlease let us know if you have any further questionsWe will be happy to assist youKindly, Joyetech USA Inc
Dear Revdex.com officer, Joyetech USA is one of many Joyetech product distributors in U.S, All Joyetech products directly purchased from Joyetech USA's official online store (http://www joyetech.us), except consumables and rebuildable products, are covered by warranty for a standard days from the date of purchase ("warranty period") Joyetech USA warranty responsibility is limited and separated from the manufacturerIf the customer did not purchase from www.Joyetech.us, please contact the local store that the customer have purchased from for warranty we checked our retail online sale data base, we didn't find any purchase order with Mr [redacted] [redacted] Our customer service representative called Mr [redacted] [redacted] , find out that Mr [redacted] bought his eLeaf 50W in a local store, our CSR explained our warranty policyMr [redacted] should go back to the local store where he purchase his device, get warranty from the local store Best Regards Joyetech USA
Dear Revdex.com Officer, Joyetech USA Inc is one of many Joyetech distributor's in U.S., All Joyetech products directly purchased from Joyetech USA's official online store (http://wwwjoyetech.us), except consumables and rebuildable products, are covered by warranty for a standard days from the date of purchase ("warranty period")Our warranty responsibility is limited and separated from the manufacturerIf you did not purchase from www.Joyetech.us, please contact the store that you have purchased from for warrantymore detail please refer to http://www.joyetech.us/warranty-terms Furthermore, [redacted] did not discontinued this iStick 50W, this model still selling on http://www.***us.com/istick-50w-variable-wattage-device.html As Mr [redacted] indicated in his email, he brought his device from a local store, Our customer Service Representative emailed Mr [redacted] explained this circumstances, we also left a voice message to Mr [redacted] 's cell phone, if Mr [redacted] have any further assist we are more than happy to explain Regards, Joyetech USA
I regret to inform you that I have been experiencing medical complications which require me to be bedridden for the rest of my pregnancy I have taken an early leave of absence from Joyetech, USA Upon my return I will be joining a wholesale team at MyVapors in Tustin, CA MyVapors is the authorized U.Sdistributor for Joyetech productsJoyetech, USA is supporting my transition to MyVaporsIn the meantime, please direct all inquiries to my associate [redacted] at [redacted] and she will be glad to assist you in continuance of purchasing Joyetech and eLeaf productsThank you for your continuous support and businessI look forward to working with you again in the near futureSincerely, [redacted] ***
We have checked this issue, the customer never bought the device directly through Joyetech USAThey will have to contact the manufacturer directlyThe email address for the manufacturer and their customer service team is [email protected], we will recommend to either speak with the retailer where this device was purchased from, or the manufacturer
Dear Revdex.com officer, Joyetech USA is one of Joyetech products distributors in USA, we provide a day warrenty on all Joyetech products directly purchased from Joyetech USA's official online store (http://wwwjoyetech.us)As Mr/ Mrs [redacted] mentioned in the complaint, Mr/ Mrs [redacted] purchased the device from a local retailer, however, the local retailer should take care of Mr/ Mrs [redacted] 's deviceour customer representative called Mr/ Mrs [redacted] this morning and explained our policyhope Mr/ Mrs [redacted] could understand our return/warrenty policy, hope the local retailer would take good care of the deviceRegards Joyetech USA
Greeting Revdex.com officer:Joyetech USA is one of many Joyetech product distributors in U.S, All Joyetech products directly purchased from Joyetech USA's official online store (http://wwwjoyetech.us), except consumables and rebuildable products, are covered by warranty for a standard days from the date of purchase ("warranty period") Joyetech USA warranty responsibility is limited and separated from the manufacturerIf the customer did not purchase from www.Joyetech.us, please contact the local store that the customer have purchased from for warranty As [redacted] mentioned in his/her complaint, the device are purchased from a local store, [redacted] have to go back to the local store where he/she purchase this device, get warranty from the local store Best Regards Joyetech USA
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] P.SEven though the whole truth on how this matter started I did get a new device today and I have an email that it carries a day warranty! On that note if any futher problems I can open a new claim! I am retaing all phone logs and emails from this claim for an possible follow ups! I hope this device works well because I am done with Joyetech and it's products!
We see that the customer bought from a dristributor that Joyetech USA does not distribute toHowever, the customer will need to contact the manufacturer directly at I believe [email protected]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below This is a [redacted] company with garbage customer service and products do you guys even read my messages? I complaint about the products and customer service and they are replying that contact them if I want to buy more products!!! GEEZ Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I am dissatisfied with the response because it seems to indicate their policy treats returns of shipments of non-conforming goods the same way as an elective return of a conforming good However, I am satisfied in this instance that the seller refunded the remaining balance of what was owed Regards, [redacted]
Dear Revdex.com officer,Joyetech USA is one of Joyetech products distributors in USA, we provide a day warrenty on all Joyetech products directly purchased from Joyetech USA's official online store (http://wwwjoyetech.us).As Mr/ Mrs [redacted] mentioned in the complaint, Mr/ Mrs [redacted] purchased the device from a local retailer, however, the local retailer should take care of Mr/ Mrs [redacted] 's deviceour customer representative called Mr/ Mrs [redacted] this morning and explained our policyhope Mr/ Mrs [redacted] could understand our return/warrenty policy, hope the local retailer would take good care of the device.RegardsJoyetech USA
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowso based on what im readyingthe company isnt going to stand behind there product? and they can care less of the safety of there customers while using there product? I am outraged that this is how they do businessregardless of a warranty I would like a FULL complaint filed against there company and there products and I want everyone to know that there products BLOW UP IN PEOPLES HANDS AND THEY DO NOT CARE Regards, [redacted]
Dear Revdex.com officer, Thank you for contacting us regarding MrFrancesco [redacted] complaint with an assigned ID # [redacted] We at Joyetech USA Incare very appreciative of each of our customers, and value all of our customers'satisfaction as our first goal.After investigation of this case, according to our record, our technical support team did test the iStick and confirmed it was not defectiveIn order to retain the customer's trust, we still decided to send the customer a replacement; however, our customer service representative mistakenly sent the original device back to the customerOn May 4th, our general manager was notified of this once we received this complaint, and decided to send the customer a brand new device immediately as an apology for any inconvenience this matter caused Mr [redacted] We expressed our sincerest apology to him for sending the wrong item and for the damage caused during transitBoth our general manager and customer service supervisor double checked the package and confirmed it was packed properly with a brand new iStick before our warehouse shipped the package outUnfortunately, the customer is still unsatisfied with our good faith effort to resolve the complaint: on May 11th, he claimed that the new device he received was scratched and was not "brand new", and refused to send the original "damaged" item back though we had provided him with a pre-paid return label to do soIn addition, he emailed us two pictures of the "damaged" product and the "scratched" product, which we attached in this letter as wellHowever, according to the pictures, both products seem new and undamagedAt this point, it is difficult for us to take further investigation for the devices if the customer refuses to cooperate with usWe hope the customer could respect all the efforts we have done for retaining his confidence and good faith.We at Joyetech USA Inctreat every customer's need and satisfaction as our first priority; however, the mutual satisfaction could hardly be achieved without the customer's cooperationWe do hope Revdex.com could have a fair judgment regarding this case, and help us with it.Sincerely,Customer Service DepartmentJoyetech USA Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The response from the company is untrue They never said they would ship the item in questionThey told me they would give me 10% off a future orderI told them there would be no more orders from their companyThat is when I contacted the Revdex.comI find it kind of funny that I receive a call from them today, 2/22/17, that they would send the item if I wantedI told them no thanks, and will be telling anyone to stay away from this company Thank you to the Revdex.com for your time and effort in this complaint Regards, [redacted]
Dear Revdex.com Officer, We are Joyetech USA Inc, the official US distributor (or re-seller) of Joyetech productsWe are not the manufacturer JoyetechThe manufacturer is Joyetech and they are located in China and their website is www.Joyetech.comThere are many of distributors of Joyetech products in the USATo get the warranty fulfilled, the customer must take the product back to the store it was purchased from and the store is supposed to send it back to their Joyetech distributor for warranty purposes if it’s within the day manufacturer warrantyIf the store refuses, the customer can ask for the store’s distributor's info (contact #) and contact them directly for warranty purposesIf any customer buys directly from us (www.Joyetech.us), we will always be happy to help! If the customer can't get the distributor's information to contact them, they can contact Joyetech the manufacturer directly by filling out the product service form on Joyetech.com (the manufacturer's website), or email them at [email protected] , and customer service from Joyetech HQ will get back to them about what to do and where to send it in for warranty replacement We’ve checked our online store records database, unfortunately we didn't find Mr [redacted] order, our customer service representative called Mr Miller and explained our warranty policy and refer the proper way to get Mr [redacted] device warranted Best Regards Joyetech USA
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below so based on what im readyingthe company isnt going to stand behind there product? and they can care less of the safety of there customers while using there product? I am outraged that this is how they do businessregardless of a warranty I would like a FULL complaint filed against there company and there products and I want everyone to know that there products BLOW UP IN PEOPLES HANDS AND THEY DO NOT CARE Regards, [redacted]
Dear Revdex.com officer, Our Customer Service Representative talked and explained with Mr[redacted] , Unicode","sans-serif # We will be refunding the remaining balance of for Mr[redacted] 's order # [redacted] However, Mr [redacted] used the item, and returned itThis will be a one time exception per our policy: • You may return your order within days of delivery date (*restriction applies)All returned items must be unused, unopened, and in original packaging for a refund.*All cartridges, atomizers, e-liquids, coils, RBA, and clearance items are final sale and are not covered by our 30-day return policy and warranty • Customer assumes all costs in shipping items back to Joyetech USA IncWe encourage customers to ship their return packages with trackingWe are not responsible for returned items that are damaged or lost in transit • Approved refunds do not include shipping expenses • There is a 15% restocking fee for all returned itemsAll shipping expenses are non-refundable • The customer is responsible for any return fees incurred from customs and/or the carrier to have an order shipped back to us Please let us know if you have any further questionsWe will be happy to assist you Kindly, Joyetech USA Inc
I have seen this tactic before with bad companiesThey try to make it so customers can't get help or complain about them by using different names and calling them self the re-seller and not the manufacturerOn the box it says manufactured by EleafEleaf is the subsidiary company of Shenzhen iSmoka Electronics CoThey sale E-cigs that are always leaking and when you try and get that fixed they give you the runaroundEven if they have nothing to do with making it, they know how much customers contact them about issues yet they still sale these products to places all around the US
Dear Revdex.com Officer,Our Customer Service representative have been try to contact Miss [redacted] a few times to explain our policy and see any best help we could offer, we called Miss [redacted] *** and left messages, unfortunately our calls never went through and never got any call back from Miss [redacted] ***Again, Joyetech USA Inc is one of the many Joyetech product distributors in US, we are not the Joyetech manufacturer, Joyetech USA warranty responsibility is limited and separated from the manufacturerIf the customer did not purchase from www.Joyetech.us, please contact the local store that the customer have purchased from for warranty.All Joyetech products directly purchased from Joyetech USA's official online store (http://wwwjoyetech.us), except consumables and rebuildable products, are covered by warranty for a standard days from the date of purchase ("warranty period")RegardsJoyetech USA Inc