Dear Revdex.com officer, Our customer service representative have been tried to reach out Mr/Mrs [redacted] with 413-537-many times, we also left a voice message to Mr/Mrs [redacted] , unfortunatly, Mr/Mrs [redacted] never called back us Joyetech USA is one of many Joyetech product distributors in U.S, All Joyetech products directly purchased from Joyetech USA's official online store (http://wwwjoyetech.us), except consumables and rebuild-able products, are covered by warranty for a standard days from the date of purchase ("warranty period") Joyetech USA warranty responsibility is limited and separated from the manufacturerIf the customer did not purchase from www.Joyetech.us, please contact the local store that the customer have purchased from for warranty.RegardsJoyetech USA Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
Response to Customer Complaint: [redacted] spoke with this customer on the phone many times over the span of 2days timeThe initialphone call was over the customer wondering why his Melo tank which he purchased from Joyetech USAdid not work properly on his 20w iStick that he purchased from another vendorShe then informed thecustomer that the Melo tank is a or sub ohm tank and would not work on the 20w istick devicebecause it does not sub ohmThe customer then asked for a refund on his Melo tank as well as the coilsbecause it does not say on our website that it does not support sub ohm tanksShe then explained tohim yes on the website under the features tab it does state that the 20w iStick does not subohmperhaps on the website he purchased from it could of said something differentHe then expressed hisdisbelief in what she was saying and wanted a refund on the tanks he purchased from usShe thenexplained to him that because they are used products under the terms and conditions of Joyetech USA,she informed the customer that would not be possibleThe customer then started to get very upset thathe was not able to receive a refundShe then explained on our website it does say the recommendedohms, wattage and voltage to use the device on depending on the tank usedShe then began to informhim of other devices that could possible work with his tank, but the customer did not want to listen toher
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Regards, [redacted] ***
First time I ordered from this company there were no issuesThe second time, my complete order was "lost in the mail" even though the US postal service shows it never left the facilityThey were sold out of my order and had to replace it with a different optionEven that option was not what I received and not in the time I was told it would arriveThe third time I ordered, my credit card information was stolen and used to make $1,in attempted fraudulent charges, the moment my order left the facilityDO NOT ORDER FROM THIS COMPANYThere are many other secure options out there
I just placed a $order with this company on it's [redacted] website for the Watt E-cig When I noticed there were no instructions to set it up, I called in I asked the representative, [redacted] ***, to assist me in setting it up He kept saying "were just the distributor" This is the only product you sell and they can not provide help?!?!? This company surely had no problem SELLING it to me when I called for assistance with my purchaseI have never used an product like this beforeHis solution? Go to Youtube (which has NO videos for the watt iStick) After finally agreeing to walk me through it, I again brought up the fact that everything he was telling me would be impossible to know how to do without instructions From there, he hung up on me I called back, he hung up on me again After multiple times calling back and him hanging up, I decided to dispute this charge with Paypal Once I made the dispute, [redacted] called me back and cussed me out, telling me "F You"!! STAY AWAY FROM THIS COMPANY and purchase your E-Cigs from a reputable company that can not only offer assistance, but won't curse you out and hang up on you Not only do they sell sub-par and defective products, they are rude and refuse to help
Dear Customer,First of all, we Joyetech USA Incwould like to sincerely apologize for any inconveniences this incident may have caused youOur technical support team tested the eGo One tank you sent us and confirmed it was not a defective deviceAccording to our terms and conditions, unfortunately we do not issue refund forany item purchased from a third party retailerHowever, we failed to follow up with you regarding your return and exchange request, since the customer service representative who handled your return request was no longer with Joyetech USA Inc..Per the conversation with you over phone, in order to express our deepest apology and to retain your confidence and good will, we've sent you a new device, and hope you will receive it soon and enjoy itThank you for bring this to our attention so that we can continue improving our customer service quality to achieve higher level of satisfactionNothing is more important than regaining your trustAll of us here at Joyetech USA Incwill continue to provide you with a satisfying experience you have come to expect from usShould you have any questions or comments, please do not hesitate to contact us.Sincerely, [redacted] ***Customer Service Department Joyetech USA Inc
Dear Revdex.com officer, Our customer service representative have been tried to reach out Mr/Mrs [redacted] with 413-537-many times, we also left a voice message to Mr/Mrs [redacted] , unfortunatly, Mr/Mrs [redacted] never called back us Joyetech USA is one of many Joyetech product distributors in U.S, All Joyetech products directly purchased from Joyetech USA's official online store (http://wwwjoyetech.us), except consumables and rebuild-able products, are covered by warranty for a standard days from the date of purchase ("warranty period") Joyetech USA warranty responsibility is limited and separated from the manufacturerIf the customer did not purchase from www.Joyetech.us, please contact the local store that the customer have purchased from for warranty.RegardsJoyetech USA Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
Response to Customer Complaint: [redacted] spoke with this customer on the phone many times over the span of 2days timeThe initialphone call was over the customer wondering why his Melo tank which he purchased from Joyetech USAdid not work properly on his 20w iStick that he purchased from another vendorShe then informed thecustomer that the Melo tank is a or sub ohm tank and would not work on the 20w istick devicebecause it does not sub ohmThe customer then asked for a refund on his Melo tank as well as the coilsbecause it does not say on our website that it does not support sub ohm tanksShe then explained tohim yes on the website under the features tab it does state that the 20w iStick does not subohmperhaps on the website he purchased from it could of said something differentHe then expressed hisdisbelief in what she was saying and wanted a refund on the tanks he purchased from usShe thenexplained to him that because they are used products under the terms and conditions of Joyetech USA,she informed the customer that would not be possibleThe customer then started to get very upset thathe was not able to receive a refundShe then explained on our website it does say the recommendedohms, wattage and voltage to use the device on depending on the tank usedShe then began to informhim of other devices that could possible work with his tank, but the customer did not want to listen toher
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Regards, [redacted] ***
First time I ordered from this company there were no issuesThe second time, my complete order was "lost in the mail" even though the US postal service shows it never left the facilityThey were sold out of my order and had to replace it with a different optionEven that option was not what I received and not in the time I was told it would arriveThe third time I ordered, my credit card information was stolen and used to make $1,in attempted fraudulent charges, the moment my order left the facilityDO NOT ORDER FROM THIS COMPANYThere are many other secure options out there
I just placed a $order with this company on it's [redacted] website for the Watt E-cig When I noticed there were no instructions to set it up, I called in I asked the representative, [redacted] ***, to assist me in setting it up He kept saying "were just the distributor" This is the only product you sell and they can not provide help?!?!? This company surely had no problem SELLING it to me when I called for assistance with my purchaseI have never used an product like this beforeHis solution? Go to Youtube (which has NO videos for the watt iStick) After finally agreeing to walk me through it, I again brought up the fact that everything he was telling me would be impossible to know how to do without instructions From there, he hung up on me I called back, he hung up on me again After multiple times calling back and him hanging up, I decided to dispute this charge with Paypal Once I made the dispute, [redacted] called me back and cussed me out, telling me "F You"!! STAY AWAY FROM THIS COMPANY and purchase your E-Cigs from a reputable company that can not only offer assistance, but won't curse you out and hang up on you Not only do they sell sub-par and defective products, they are rude and refuse to help
Dear Customer,First of all, we Joyetech USA Incwould like to sincerely apologize for any inconveniences this incident may have caused youOur technical support team tested the eGo One tank you sent us and confirmed it was not a defective deviceAccording to our terms and conditions, unfortunately we do not issue refund forany item purchased from a third party retailerHowever, we failed to follow up with you regarding your return and exchange request, since the customer service representative who handled your return request was no longer with Joyetech USA Inc..Per the conversation with you over phone, in order to express our deepest apology and to retain your confidence and good will, we've sent you a new device, and hope you will receive it soon and enjoy itThank you for bring this to our attention so that we can continue improving our customer service quality to achieve higher level of satisfactionNothing is more important than regaining your trustAll of us here at Joyetech USA Incwill continue to provide you with a satisfying experience you have come to expect from usShould you have any questions or comments, please do not hesitate to contact us.Sincerely, [redacted] ***Customer Service Department Joyetech USA Inc