JR Auctions

I completely disagree with the responseI only agreed to have my credit pulled onceI was also the first one apply for the loan, not *** [redacted] told me that my interest rate was approved at the 4.25% and completed all paperwork and overnighted it to meAfter I signed all the paperwork and returned it to the dealership, they advised me they would be voiding it and sending me paperwork with a higher interest rateThey also advised me that the extended warranty would be more now also because of the higher interest rateThroughout the whole process things kept increasingAt this point of misleading information we decided to go across the street to [redacted] and purchase a brand new pickupMy credit was ran twice (2) over there and I still qualified for 4.25% at a larger purchase priceAfter talking with the Credit Bureaus and the bank they advised me to contact the dealer to have them removedThis has not happenedMy only acceptance will be that the dealer works with the credit bureaus to have these removedAgain I only filled out one credit app not multiple ones thus would only expect that it would be run only onceI have bought other vehicles this year and not had multiple inquiresThere so called standard business practice should be reviewed so not to punish the consumer for a shady bait and switch type of dealer

Autumn Henderson has communicated with Mr [redacted] directly He expressed to her, he would rather communicate via email, and she did She too apologized for the inconvenience, it was simply human error, but still very unfortunate She also reiterated what management already expressed to him before this complaint, of course we would reimburse his rental car expenses and hotel stay if that applied She asked him for the receipts so reimbursement could be sent immediately

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

[redacted] wife arrived at the dealership with the suburban on Wednesday June after speaking with our BDC with the understanding we didn't have any courtesy vehicles available Following that conversation, when she arrived, the service representative was able to secure her a courtesy vehicle, one specific to the family's needs, an Acadia that would seat everyoneThe vehicle was diagnosed and inspected by an ASE Certified and GM World Classified technicianThe technician test drove the vehicle and followed GM outlined diagnostic proceduresThat diagnosis found no failure at the timeThe fuel pump had an initial PSI at start up per design and off module balanced at PSI, which is within GM specificationsAt no time during the diagnosis including a mile test drive plus run time did the vehicle ever stall over the days the vehicle was in our possessionAlso during that initial diagnosis, the technician identified two broken engine mounts which was explained to the owner and would be replaced during the visit under his vehicle service contractThe owner was contacted and was explained to what we found The owner did not agree with the diagnosis and demanded that a fuel pump be replacedDespite our differences and disagreeing with the owner's request, the fuel pump was replaced for owner satisfactionThe owner elected to remove the vehicle from the facility while the technician was performing the engine mounts replacement Only one engine mount ended up being replaced, the owner was not charged anything for the repair, diagnosis, or the courtesy vehicle Senior management is aware of this complaint and has looked into the matter It has been concluded, everything that could have been done was done, and the diagnostic was accurate to what the vehicle was presenting itself during the time frame it was in this service facility

The tires we are discussing are [redacted] tires purchased by our customer January 24, Our customer came back on February 8th with an engine light complaint and to inspect the tires for bulgesWe fixed the engine light complaint, and inspected the tiresOur technician did not feel that there was an issue with the tires that would render them defectiveOver Memorial Day weekend one tire was punctured and was not repairable [redacted] agreed to provide some assistance as goodwill towards the price of the replacement tireThe difference between what the tire would have cost installed and the price charged was as a result of [redacted] ’s assistanceOne of our managers spoke with the customer today and we are going to try to work out something to make both parties happy and prevent the possibility of this situation arising in the future

I have personally made several attempt's to contact MrN***, phones call with voicemail messages left each time, and an email as well. I've had no contact with him via any method. I am therefore responding to this compliant per Revdex.com protocol. I did research his visit
with us, yes he was part of a *** *** pre-approval mailer. It's a pre-approval with *** *** for an unspecified amount up to 30k. How we determine the amount is by completing a quick credit application, electronically submit it to *** ***, then they give us an approval including max amount to finance, interest rate, and term. This is what we were attempting to do, follow the *** *** process. In addition, very select lenders finance *** depending on credit and the lending Tier including *** ***. We were simply trying to determine if this customer would qualify for a loan on a ** as to not waste his time on something he would not be able to obtain financing for.We do apologize for any misunderstandings or misinterpretations do to our *** *** preapproval process. It's certainly not our intent to aggravate anyone, more so, it's our objective everyone leave happy whether they buy a vehicle or not. That apparently did not happen, once again, our sincere apologies! Tommy H*** GSM Liberty GMC

First of all, we would still like the customer to come in to the dealership so that Chris M*** can apologize for his behavior To be fair, Chris was not just on personal leave His wife had their baby two months early, she was still in the hospital and their new born was in PICU (prenatal intensive care unit) and will be for the next couple weeks at least until her lungs develop I just wanted to make sure it was clear that he didn't just take the day off With regards to the tires, we do not believe they are defective The only reason the first one needed to be replaced was because there was a screw in the tire and it was punctured We are willing to give the customer a road hazard tire warranty at no charge to her for all tires currently on her vehicle If she would like to replace one of the tires, or all remaining, we will only charge her $per tire to replace them and we will cover the labor Andy Weatherly, my service manager will be reaching out to the customer to let her know what we are willing to do We believe this is a fair resolution for the customer If this is not satisfactory, unfortunately there is no other resolution we see suitable for this situation

In our prior response, it was said we offered to replace the fuel pump for the sake of customer service, we didn't say we replaced it. As was said in the prior response, this customer elected to pull the vehicle from our repair facility before the engine mounts we're completed (only one was replaced) before we could replace the fuel pump.At this point we're not sure of an actual resolution. Ownership is aware as stated in our prior response and did research the issue. Once again, the vehicle was returned per customer request and no payment due and isn't due

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform
this action and, if it does, will consider this complaint resolved
Regards,
*** ***

We have communicated with and have resolved Mr*** complaint

see the word doc please

I did take my vehicle from the shop and drove straight to another dealership for further diagnosisFirst off, I have the paperwork from Liberty GMC stating they did not replace the fuel pump because they could not find anything wrong with itI took my vehicle to another dealership and they were able to correctly diagnose the problemsDiagnosis was: Fuel pump needed to be replaced, leaking valve cover gasket (which was taken apart by Liberty GMC the last time I had it in), and a pinched fuel line- which caused fuel pump to go bad This was all missed by Liberty GMC after having our vehicle for daysIn the customer copy report I was given, it states there was no problems found and no repairs needed at this timeLiberty GMC also claimed they did a GM Certified Inspection and a multi point inspectionNone of these issues were found at Liberty GMCI can provide a copy of the invoice from the dealer ship that was able to correctly diagnose and fixing the problem that was causing the vehicle to lock up while drivingI am concerned for the safety of other customers that get work done at Liberty GMCIf I were to continue driving my vehicle with these issues, my family could have been seriously hurtI have had the worst experience with customer service and mechanical knowledge at Liberty GMC, and will not be returning for service or future vehicle purchasesI have lost trust and confidence Also, with Liberty GMC claiming they replaced the fuel pump, in which they didn't, is also a lie and they should not be trustedI have the invoice to prove it

I have been in contact with MrJ***. We are working on trading him out of this vehicle into a new one with much less miles

This has been resolved with Mr. Dreyer.  We're reimbursing the amount of service performed he paid back to him...

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Autumn Henderson has communicated with Mr. [redacted] directly.  He expressed to her, he would rather communicate via email, and she did.  She too apologized for the inconvenience, it was simply human error, but still very unfortunate.  She also reiterated what management...

already expressed to him before this complaint, of course we would reimburse his rental car expenses and hotel stay if that applied.  She asked him for the receipts so reimbursement could be sent immediately.

This matter has since been resolved with Ms. [redacted]...

To Whom it May Concern,Our customer Christopher V[redacted] brought in his car on July 13, 2016 to have a recall item fixed on his car.  We fixed a brake lamp and transmission cable fracture from the hood of car.  The vehicle had 105,040 miles on it.  The vehicle was in operating...

condition and was delivered back to the customer. On the 15th he returned to the dealership after apparently towing the vehicle in claiming the vehicle had metal in the oil and no oil filter.  We never touched the oil filter or any other components having to do with the oil distribution system of this car.  The vehicle now had 105,056 miles on it and no oil filter.  We felt bad for the customer and performed an oil change complimentary for him but did not and do not take responsibility for the engine.  The vehicle died after the oil change with damage to the motor.  We believe the timing of the damage to be coincidental and is due to the customer’s lack of maintenance.  The customer indicated to us he had the oil changed last 6 months ago.  According to [redacted] the vehicles oil was changed November 11, 2015 with 92,569. That was almost eight months and 12,471 miles before we saw it.  If the oil filter had been missing or loose when we had the car or delivered the car, oil would have been spraying out of the car like a fountain.  This was not the case.  The 2006 ** is equipped with an oil pressure sensor circuit that would have produced a low oil pressure reading and stored that reading in the system.  There was no code stored in the engine’s computer. If the oil pressure drops sufficiently, which would be the case if there was no oil filter the car’s fuel pump would shut off and produce another code. While we can offer no explanation as to how the oil filter vanished from the engine, there is no evidence to us that is consistent with it coming off in operation.  However, even if it had come off in operation, the oil filter was not touched by us at all in replacing a brake lamp and transmission cable. It appears to us that based on the vehicles apparent lack of regular maintenance the engine was damaged. We are sorry that the motor is damaged, however, we are not responsible for the motor.  Regards,Autumn H[redacted]

I completely disagree with the response. I only agreed to have my credit pulled once. I was also the first one apply for the loan, not [redacted]. [redacted] told me that my interest rate was approved at the 4.25% and completed all paperwork and overnighted it...

to me. After I signed all the paperwork and returned it to the dealership, they advised me they would be voiding it and sending me paperwork with a higher interest rate. They also advised me that the  extended warranty would be more now also because of the higher interest rate. Throughout the whole process things kept increasing. At this point of misleading information we decided to go across the street to [redacted] and purchase a brand new pickup. My credit was ran twice (2) over there and I still qualified for 4.25% at a larger purchase price. After talking with the Credit Bureaus and the bank they advised me to contact the dealer to have them removed. This has not happened. My only acceptance will be that the dealer works with the credit bureaus to have these removed. Again I only filled out one credit app not multiple ones thus would only expect that it would be run only once. I have bought other vehicles this year and not had multiple inquires. There so called standard business practice should be reviewed so not to punish the consumer for a shady bait and switch type of dealer.

On June 15th Barry called me to propose I meet with Chris and hopefully get an apology for what had transpired a week prior and to offer a 3 year road warranty that normally cost $125.00  but would sell it for $50.  WE agreed to meet Monday June 19th at 10am.  Barry greeted me and took me to speak to Service Department manager. in which we discussed about the tire problem I still have, As Barry explained that the technician did not feel there is an issue with the tires that would render them defective on Feb 8th when I took the truck to get serviced and to notice the bulges, Tires are not smooth rounded as they should be.   - But over the Memorial weekend 1 tire was punctured.  I was able to drive into a tire shop on a Sunday and buy a used tire to get home, as I explained to them.  Barry also offered  a discount on another new tire in which he felt it would be a waste of a practically new tire.  I than explained that I BELIEVE the tires are defected to begin with from the first day I purchased all four tires. I want [redacted] to replace 1 tire at no cost to me. The truck has one new tire in the right rear that I had to purchase at half price and three tires that have less tire thread on them; that makes the ride rough and uneven as I drive long distance as I explained to Barry.  Chris was our on personal leave and I was unable to meet with him for an apology. I don't agree with GMC LIBERTY personnel and I'm not satisfied.  Why do I have to pay for another tire if they are defected with bulges to begin with.