JR Auctions

The tires we are discussing are [redacted] tires purchased by our customer January 24, 2017. Our customer came back on February 8th with an engine light complaint and to inspect the tires for bulges. We fixed the engine light complaint, and inspected the tires. Our technician did not feel that there...

was an issue with the tires that would render them defective. Over Memorial Day weekend one tire was punctured and was not repairable. [redacted] agreed to provide some assistance as goodwill towards the price of the replacement tire. The difference between what the tire would have cost installed and the price charged was as a result of [redacted]’s assistance. One of our managers spoke with the customer today and we are going to try to work out something to make both parties happy and prevent the possibility of this situation arising in the future.

Revdex.com:Although I much preferred their initial offer (right after the incident happened) which was to find me a comparable vehicle in the specs I specified and at the same or comparable price, I suppose I will eat 150.00 in fuel and get the rental fee's covered and that's about all that will be done. It's too bad the General Sales Manager went missing in action and left the General Manager to deal with this, I'm sure she has more important things to deal with.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Please see attachments...Thank you,Tommy H[redacted]

[redacted] wife arrived at the dealership with the suburban on Wednesday June 15 after speaking with our BDC with the understanding we didn't have any courtesy vehicles available.  Following that conversation, when she arrived, the service representative was able to secure her a courtesy vehicle,...

one specific to the family's needs, an Acadia that would seat everyone. The vehicle was diagnosed and inspected by an ASE Certified and GM World Classified technician. The technician test drove the vehicle and followed GM outlined diagnostic procedures. That diagnosis found no failure at the time. The fuel pump had an initial 65 PSI at start up per design and off module balanced at 45 PSI, which is within GM specifications. At no time during the diagnosis including a 4 mile test drive plus run time did the vehicle ever stall over the 6 days the vehicle was in our possession. Also during that initial diagnosis, the technician identified two broken engine mounts which was explained to the owner and would be replaced during the visit under his vehicle service contract. The owner was contacted and was explained to what we found.  The owner did not agree with the diagnosis and demanded that a fuel pump be replaced. Despite our differences and disagreeing with the owner's request, the fuel pump was replaced for owner satisfaction. The owner elected to remove the vehicle from the facility while the technician was performing the engine mounts replacement.  Only one engine mount ended up being replaced, the owner was not charged anything for the repair, diagnosis, or the courtesy vehicle.  Senior management is aware of this complaint and has looked into the matter.  It has been concluded, everything that could have been done was done, and the diagnostic was accurate to what the vehicle was presenting itself during the time frame it was in this service facility.