JR Trading

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I have also received a full refund with no fees being charged. Thank you!
Regards,
[redacted]

Hi [redacted] We sincerely apologize for the delay in you receiving your refund! Your refund has been processed.   Once again, our apologies!   Thanks, Sally SnoreDoc

Hi, I am sorry you had trouble reaching us. Please feel free to contact Sharon and she will be happy to help you. She can be reached at [redacted] Thank you!

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have...

reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Hi. I am so sorry you have not been contacted nor received a refund. Please reach out to [redacted] and she will issue you a refund. Thanks so much!

[redacted] has been refunded. We are so sorry for the delay!

Complaint: [redacted]
I am rejecting this response because:
I was never refunded anything, even though the company posted that they did. This issue has not been resolved, and the company lied.
Regards,
[redacted]

I ordered and received a SnorDoc chin strap and requested a return for refund and stated why I wanted the refund. I did not receive a reply to my request and have sent follow-up requests and still no reply. I have tried calling several contact numbers with no success. Please refer to JR Trading Co Payment Receipt #77001256 dated November 30, 2017.

K. A

Kenneth Rogers
Phone number is on the receipt

I ordered the snoredoc with chin strap, $68.98 ordered, 1-22-17. sent a letter explaining why I was returning the product, within the terms of their policy. however, I did not get a return authorization number because, since I am handicapped and given a time limit by my caretaker to go to the post office on an errand. the package had never been opened. the postal clerk stamped returned and my markings, return/refused. as of this date, 5-10-17, I still haven't received any correspondence by email, [email protected] or a credit to my paypal credit card account. can you help do this for me? gratefully, ralph 5-10-17 0730

Review: I bought two ManBuns off of manbun.com and received an order confirmation from JR Trading Co in my email. I was guaranteed that my items would be received by Christmas, and I still have not received the items. The phone number and the email address at the bottom of my email confirmation were both fake, as the phone number did not work and the email bounced when I tried to send a message. As your company appears to be a scam, I would like a full refund of $33.90.Desired Settlement: Full refund of $33.90

Business

Response:

Hi- Please contact me and I will issue you a refund. [redacted] Thanks

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

I was never refunded anything, even though the company posted that they did. This issue has not been resolved, and the company lied.

Regards,

Review: Looking on the website www.klikyballs.com - you will see a nice product that is well packaged and appears to have instructions, nice presentation and represent this product. However, you actually receive the product from JR Trading Company and not Kliky [redacted] the support email goes to the same person as the email [redacted]. ) it comes in a clear plastic bag as a group of magnets stuck together - no instructions, no brand name, no presentation (for gift giving) and they still charged $29.99!!! NOT worth the price and very disappointing to see the Revdex.com listed on their website as supporting this misrepresentation.Desired Settlement: Returning today and expecting a full refund (of course, I have to pay to send it back!!!)

Business

Response:

Hi, We sincerely apologizes that you received the wrong item and the wrong packaging.I have issued a full refund to your account- this should be reflected shortly.Customer Service is our #1 priority- please accept our apologizes and thank you for bringing this matter to our attention so we can make the necessary changes in our shipping system to insure that this does not happen again.Thanks,JR Trading Customer Service

Review: I ordered [redacted] from these guys and the product arrived in the mail. The instructions for preparing the product for use say that I must use a wooden spatula supplied with the product. When the product arrived, there was no wooden spatula supplied, and it's needed to use the product.

Business

Response:

Hi-A refund has been issued.Thanks

Review: I ordered a snore strap from snoredoc.com 30 day gurantee and it did not work, shipped from jr trading in nj and billed by them. I cannot get through to either company for a refund of $28,99Desired Settlement: just want a refund

Business

Response:

Hi- We are sorry you are unhappy with your purchase, a complete refund has been issued. you will be seeing this refund reflect on your card with in 48 hours.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I ordered a [redacted] mouth guard & it doesn't work as states in the advertisement so I have tried to send it back for my 30 day money back guarantee as stated on their website [redacted].com. The post office has tried numerous times to deliver but there isn't anyone available to sign for it. I have contacted the company several times regarding the delivery of this item & I know [redacted] ([redacted]@jrtrading.com) which is my contact @ JR Trading has read the several emails I have sent regarding this with no response. I have called every phone number I could find to call & still nothing.Desired Settlement: To deliver their product back to them & get my refund as I was promised on there website.

Business

Response:

HI. Please contact me directly and I will issue you a complete refund.[redacted] thank you!

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I ordered a Christmas gift online from JR Trading prior to Christmas and paid for the items through [redacted]. JR Trading promptly collected payment and has since not confirmed order in any way or shipped the products. The offer said order would be processed in 4-7 business days. I have tried countless times to contact JR Trading via phone and email complaint and have not received any response.Desired Settlement: I would like my [redacted] account credited for full amount of purchase.

Business

Response:

Hi-I am sorry you haven't received your order. Please reach out to me at [redacted] and I will be happy to issue you a complete refund. Thank you![redacted]

Review: I placed an order through groupon for 8 toothbrush heads which were advertised, I paid 19.92 for 8, when shipped I only received 4 of them. This is false advertisement, a friend placed an order after I told him about the deal and he only received 4 as well.Desired Settlement: I want half of my money back.

Business

Response:

Tried reaching out to the customer via phone and email - offering additional units shipped out to them - awaiting a response.