J.R.'s Custom Painting & Home Services

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meThe company worked directly with me in resolving and wanted to go above and beyond because she said it was "the right thing to do." I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Dear to whom it may concern, The client came onboard with our company on October 10th, 2014, three days after signing on we delivered a beautiful website and assisted the client for the last six months with website edits, listings and more Most recently the client contacted us on March 6thfor assistance in signing up for our webinarsAs we offer unlimited support we are always available to assist clients with directions and details on what our product can doI cannot offer a cancellation of our product as services were and continue to be delivered I would however be more than happy to reach out to the client directly to show them new product enhancements and how we can work together to reach a positive outcomeThank You, [redacted]

Dear to whom it may concern, I’m sorry to hear that that Mr [redacted] has been dissatisfied with services from our companyWe have record of Mr [redacted] contacting us on separate different occasions and us providing him with assistance on Facebook along with tips on how we can work together to get the best results We have also asked him to please contact us on a more consistent basis so that we could continue to help him with his web marketingWe have wanted to be MrEdward’s strategic partners however Mr [redacted] communicated not wanting to be involved in the process The client is correct that he did in fact begin services in November 2013, so his last payment would be November That means he has one additional bill to honor his one year agreementAs a token of good faith I can waive the next month of services making his account settled in fullPlease let me know how Mr [redacted] would like to proceed Thank You, [redacted]

Dear to whom it may concern, This matter was addressed with the client yesterday and a resolution was madeAlthough we typically enforce a day notification policy I was happy to waive it as a token of good faithI wish the client nothing but the best in her future endeavors

Dear to whom it may concern, This matter has been addressed with the client directly via phone on 1/22/We have come to a resolution that the client is happy with and we wish the client nothing but success in the futureThank You, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved PSThe company did not waive the last payment as indicatedI already made monthly payments of Plus the set up chargeMy First monthly payment was November and the last payment to this point was for October Part of the reason for the complain was the company was trying to bill me for an additional payment for November which they are not entitled to receiveThere are only months in a year and monthly payment in a year agreement Regards, [redacted]

Dear to whom it may concern, I have reviewed this client’s file and the client is receiving a refund for the full amount chargedThis was in the process of being handled by our billing department and will be reflective through the client’s financial institution in the next 4-business days We attempted to reach out to the client today to provide these details however we got her voicemailWe wish the client nothing but the best in the future and are sad to see that a business partnership could not be madeSincerely, [redacted]

Dear to whom it may concern, I have spoken to our Billing Department and do not have any record of any AMEX transaction being pushed throughI actually provided the client a refund on his last bill statement so his last charge was in AugustI would very much appreciate the client to provide additional details so that I may research this matter further Thank You, [redacted]

Dear to whom it may concern,
We processed a refund for the clients account on 10/7/
per the client request and based on the situation at handAt this point the
client should have seen a refund reflective from their financial institution
Should this not be the case please do not
hesitate to reach out so that we can
get this resolved immediatelyOur intentions were never to be dishonest and I apologize
if that is in any way how the client felt as it was not our intention
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

The client and I are working together directly at this point as he is looking into charges from his Financial Institution to see if we charged his credit card after cancellation. Our systems do not reflect the charges mentioned in this complaint so we will be researching further directly
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
PSThe company did not waive the last payment as indicatedI already made monthly payments of Plus the set up chargeMy First monthly payment was November and the last payment to this point was for October 2014. Part of the reason for the complain was the company was trying to bill me for an additional payment for November which they are not entitled to receiveThere are only months in a year and monthly payment in a year agreement
Regards,
*** ***

Revdex.com:
I have reviewed
the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Everything that I stated, they verified to be trueIncluding sitting on hold times in excess of minutes to cancel!But, just as your stock response says, if they fulfill there remedy, the matter is resolved to my satisfaction. Regards,
*** ***

Dear to whom it may concern, This matter has been addressed with the client directly via phone on 1/22/We have come to a resolution that the client is happy with and we wish the client nothing but success in the futureThank You, *** ***

Dear to whom it may concern,
I have reached out to *** both by email and phone to assist him with this matterAs I need some information from him I would appreciate if he can provide me convenient times for me to reach out to himI look forward to speaking to him soon

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The company had other employees whom I worked arrangements out with and the cancellation date they are providing is just for their benefitI have proof via emails and phone records proving otherwiseAlso once again I never authorized any charges to the credit card they placed the charges onLet's see them prove that.
Regards,
*** ***

Dear to whom it may concern,
I’m sorry to hear that the above mentioned client had a disappointing
experience with our companyWe strive to build client websites that they can
be proud of and that meets their unique needsHaving said that it seems like
there was definitely some type of
confusion in regards to the customized
options we can create on our platform
Although we were going back and forth with the client for
months we were not able to get to a point where the client felt comfortable
with what we could produce
Having said that per the contractual agreement that the client
signed she was held for a one year term and charged the remainder of that term
when the account was cancelled
Based on the matters in which the account was cancelled I
would be more than happy to provide the client with a refund of $as that
is what was charged for the remainder of the contract
I wish the client nothing but the best in their future endeavors
Thank You,
*** ***

Dear to whom it may concern, I have reviewed this client’s file and the client is
receiving a refund for the full amount chargedThis was in the process of
being handled by our billing department and will be reflective through the
client’s financial institution in the next 4-business days
We attempted to reach
out to the client today to provide these details however we got her voicemailWe wish the client nothing but the best in the future and
are sad to see that a business partnership could not be madeSincerely, *** ***

Dear to whom it may concern,
I’m sorry to hear that that Mr*** has been dissatisfied
with services from our companyWe have record of Mr*** contacting us on separate
different occasions and us providing him with assistance on Facebook along with
tips on how we can
work together to get the best results
We have also asked him to please contact us on a more
consistent basis so that we could continue to help him with his web marketingWe
have wanted to be MrEdward’s strategic partners however Mr***
communicated not wanting to be involved in the process
The client is correct that he did in fact begin services in
November 2013, so his last payment would be November That means he has
one additional bill to honor his one year agreementAs a token of good faith I
can waive the next month of services making his account settled in fullPlease
let me know how Mr*** would like to proceed
Thank You,
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. HOWEVER THEY MUST CREDIT TWO CHARGE CARDS AND NOT BILL ME AGAIN OR I WILL FILE A NEW COMPLAINT. It took this complaint to get them to comply with my numerous requests for a refund and it well past due. I will wait for the business to perform this action and, if it does, will consider this complaint resolved unless my cards are charged again or my cards compromised by any personnel at Z57. I DO NOT believe they are trustworthy or ethical and do not deserve an accredited rating!
Regards,
*** ***