J.R.'s Custom Painting & Home Services

Dear to whom it may concern, MrShepherd started services with our company on March 1st We worked with the client for almost a year when in January 13, we cancelled the clients account per his request. In the months to come the client was billed for outstanding charges that the
client did not pay for while services were renderedPayment was collected this past November when an updated credit card was provided to usAt this point the account has been settled in fullIn terms of our company reaching out to this individual I will make sure there is no additional content made moving forwardWe wish nothing but the best of luck to the client in the futureSincerely, *** ***

Hello, if the client would like to send me supporting documentation I'm more than happy to review itHowever at this point we will not be proceeding forward with a refund

Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID ***, and find that this resolution would be satisfactory to meThe company worked directly with me in resolving and wanted to go above and beyond because she said it was "the right thing to do." I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Dear ***,Your refund of $has already been processed by our Finance department on 2/9/If usually takes 3-business days to this to reflect on your cardYour website was also taken down on 2/9/and is no longer active onlineJust to provide some background, we do not show a
cancellation request in October and your year contract required that you continue to pay through January but we want to honor the request in December since we do have record of you speaking with Client DevelopmentThis is why we have refunded your February charge so January will be the last charge for your account and would fulfill your contract periodPlease let us know if there is anything else we can do for you

Dear to whom it may concern,
I have spoken to our Billing Department and do not have any record of any AMEX transaction being pushed throughI actually provided the client a refund on his last bill statement so his last charge was in AugustI would very much appreciate the client to provide
additional details so that I may research this matter further
Thank You,
*** ***

Dear to whom it may concern,
This matter was addressed with the client yesterday and a resolution was madeAlthough we typically enforce a day notification policy I was happy to waive it as a token of good faithI wish the client nothing but the best in her future endeavors

Dear to whom it may concern, This matter has been resolved with the client directlyWe have provided the client a full refund and wish her nothing but success in the future! Thank You, *** ***

Hello, Please let the client know that I will reach out to her todayWe look forward to working with her to get this resolved

To whom it may concern:We have been trying without success to reach *** *** with the Z-organization. We are definitely on the right track with the reversal of the continuing fees until AprilHowever, *** *** had said that she wanted to discuss this matter with us and we have still not been able to do thisIf you have the ability to let her know, please doShe can call *** *** at *** to discussWe do appreciate the Revdex.com organizationI am actually on the Revdex.com Advisory Council in the Elizabethtown, Kentucky area. The A+ rating that Z-had was something that I looked at before ever getting involved with themHowever, once we could not work anything out for an acceptable product, I saw all the reviews and have found my experience to be very similarThanks again for your help. We look forward to hearing from *** ***.*** ***

Dear to whom it may concern,
Mr*** started with us in July and although we have since
repaired the situation with his IDX setup I understand that this client was disappointed
based on our representatives response on helping with some website edits the
client spent 20+
hours onWe pride ourselves on providing excellent customer
service and one of the many benefits about our product is the ease of use for
clients to make changes to their websiteWe try to empower our clients so that
if they want to make website modifications on the weekends or after hours they
would have the ability to do so with easeI’m glad to hear that this client
was very much utilizing our platform however, we did direct the client on how
to change what he recently added to his website
As the client was frustrated by this we decided to handle the
website changes for the client as well as provide a one month credit to him for
the inconvenienceWe value his business and our happy we could resolve this
matter with the client directly
Should the client need any additional assistance please do
not hesitate to have the client to reach out to me directly
Sincerely,
*** ***

Dear to whom it may concern,
This is not a request from our companyThis is actually a company that has not affiliation with us and was just reaching out trying to get your businessPlease see there response to their multiple Revdex.com complaints below:
It clearly states on the front
page in capital letters and bold font, that it is a solicitation, not a bill and there is no obligation to subscribe for the services being offeredThe solicitation is direct and straight forward and no attempt has been made to confuse or deceive the recipient
We have removed *** *** from our mailing list and she will not receive any further mailings from Web Listings Inc
If there are any further question in regards to this matter please feel free to contact
us at [email protected]
I apologize if there was any confusion but again this has nothing to do with our companyShould you have any questions please let me know
*** ***

Our initial position has not changed

Zhas proven to be a most unethical organization to deal with They choose to rely totally upon what their deceitful representatives notate in their files which are not accurate and untrue Then they say you have to call and verbally cancel your agreement regardless of how clear it is in an email to STOP service THEY ARE A ROYAL RIPOFF! Never Got Any Benefit from them but lost a LOT OF MONEY No Thanks, *** ***, Realtor

Dear to whom it may concern,
I’m sorry to hear that Mr*** was confused based on how
the payment structure worksWe make sure to have each client read and sign the
Terms and Conditions in order to prevent any type of disconnectPer the
agreement attached the
client is subject to providing us a day noticeAs a
token of good faith we can remove the balance owed and consider this matter
settled in fullI would also like to extend the client my contact information
so that I can ensure no Facebook posting at this point is occurringThe client
can contact me directly at ***
Thank You,
*** ***

Dear to whom it may concern,
I'm very sorry to hear about your experience with our outbound serviceWe reach out to former clients with the best attentions and I assure you that what transpired with you and our representative is outside of the experienceI have spoken to the supervisor of
the department where this call was from and she let me know that this matter had been addressed with you over the phone early todayMy understanding is that this has been resolved however if you have any additional questions or concerns please do not hesitate to reach out

Dear
to Whom it may concern,
I
have reviewed the statement written by Ms*** in regards to her
cancellation requestI do see a copy of the email correspondence that transpired
that you can see below:
8/20/
Hello,
I have not been able to
get through to either phone number. I need
to speak with someone about cancelling my monthly service with Z57.
Please have someone call me as soon as possible
Thank you,
*** ***
###-###-####
We then replied with the following email: 8/25/
Our apologies, we have had a few issues with our phone provider on the number but ###-###-#### will work. Call us and we will get this taken care of for you. Thank you. After the email exchange above we did not hear from the client via phone so this request could
be placed into the system for processingPer the terms and conditions of the contract the
client signed she is responsible to speak to a representative directly to make
any changes on her accountPlease see attached contract
Due to this we would not be able to provide the client a refund
for the amount charged. Should the
client have any questions in regards to this I would be happy to speak to the
client directly as wellThank You, *** ***

Dear to whom it may concern,
The client came onboard with our company on October 10th,
2014, three days after signing on we delivered a beautiful website and assisted
the client for the last six months with website edits, listings and more. Most recently the client
contacted us on
March 6thfor assistance in signing up for our webinarsAs we
offer unlimited support we are always available to assist clients with
directions and details on what our product can doI cannot offer a cancellation
of our product as services were and continue to be delivered I would however be more than happy to reach
out to the client directly to show them new product enhancements and how we can
work together to reach a positive outcomeThank You, *** ***

Dear to whom it may concern, The above mentioned client signed up for services with our company on October 3rd We provided the client with the services she paid for and On November 4th the client decided they wanted to cancel with us based on the client wanting more leads and traffic
to the siteOne of our senior representatives took the call and assisted the client with their requestBased on the conversation our representative offered the client a free month of services and some additional product deliverables in order to repair the relationshipThe client agreed and we proceeded forward with providing one month freeOn December 1st, 2014 the client contacted our email support and asked to cancel the accountWe let the client know per the user agreement they need to call us via phoneThe client then reached out to us by phone over two months later on February 20th, At that point we cancelled the account per her request and the client was subject to the day notice policyDue to the circumstances above we would not be able to honor a refund for three months of servicesHaving said that if the client has any supporting documentation that shows that she cancelled by phone after December and before February I would be more than happy to refund those months of serviceI wish the client nothing but the best in the future and hope this matter can be resolvedThank You, *** ***